Great Time! Amazing People!

I booked this trip last minute and got a great deal on it. I called in to trip central and spoke to an advisor (Kim) she was able to save me even more after making some suggestions. the Hotel has a nice location beach acces was great! i was there from Dec.29th to JAn 5th. so spent my new years at the hotel. I had a great experience but i did hear from some people complaining about not having hot water. but i had hot water the whole time.. the staff was super freindly i met some great people and  [... read more]made really good new freinds.. food never the greatest in cuba so i hit the snack bar for Ham n Cheese sandwiches and hot dogs.. Resturant just off the resort called KiKi is very good fare prices and pretty good food. Pizza/Pasta. etc. over all a great experience. jus have an open mind it is a 3rd world country and nothing compare to what we have here.. we are so spoiled and super fortunate here in canada. Safe travels!

Great times

My daughter and I stayed at this resort for a week and had a wonderful experience. As usual, the rooms were clean, the people were friendly, the beaches were beautiful and the food was predictable. With buffet there is always something that is enjoyable. We clearly don’t go to Cuba for the cuisine; the overall experience of Cuba and this hotel was wonderful. We’d definitely again.

Would not go back.

The resort itself is a nice size. Good location, good beach, pool, friendly. Standard room was sub-par compared to other three stars. Rooms need total updating. Problems with door, bed, was room, etc. Compared to other 3 star properties would rate the food as a 2 star hotel. Public washrooms dirty and not functioning.

Nice clean resort

The hotel was what it was stated to be, a 3 star. The grounds were lovely, grounds people trying to maintain it. The rooms within the hotel were clean and acceptable, not fancy. No bathtub, just a shower. One complaint is that the public washrooms always seemed to run out of toilet paper, so I would advise to bring your own. Staff was very friendly and helpful. The beaches are absolutely gorgeous and drinks were plentiful. The food was also acceptable, not gourmet, but not garbage either. [... read more] Lots of salad items, lots of pasta and bread, usually fish and one other meat. Hotel accomodations were good if you were looking to get away and not spend a boatload of money.

Nice Resort!

I think the hotel was nicely set up, big pool, multiple bars across the resort and everything is within a short walk. The rooms were simple but decent, nothing special but also not a problem since you don't spend much time in the room anyway, you get what you pay for. Overall, good experience and would recommend to anyone looking for a minimal cost trip.

Good holiday

This is an older hotel and needs some repairs, our door was almost falling off its hinges and we had a problem with bugs. The grounds were very well kept and the beach was amazing! Most of the staff were very friendly except for one bartender and one of the women on the front desk. No issues with the food, plentiful and good. As always in Cuba there is a shortage of toilet paper so bring lots. Not likely to return to this resort but would go back to Cuba.

People were great but unfortunately would not stay there again

The location of this hotel was great, you could walk into town and the staff were great. When we arrived we noticed that they were putting new beds in the room which was great. Although our room was in a good location it was very small you had to move the bed to get into the closet. There was no phone and no safe even though it was listed on hotel information. When I went up to the desk to ask about this there was many people arguing about their rooms. When it was finally my turn they said  [... read more]I would have to change rooms to get a safe and a phone but there was none available check back tomorrow. We decided not to bother we would just keep our room it was not worth the hassle. I enjoy Cuban food but the food here was horrible. You would see the same food every night and also for lunch. The dining room was not air conditioned, there was no fans and most of the time the door was closed , so it was to hot. When you walked out of the dining room it felt lie you were walking into air conditioning outside

You get what you pay for, great value, pleasantly surprised!

My boyfriend and I stayed here December 21-28. We booked the day before we left, so we took what we could get. We got a good deal, and we took it, leaving with open minds. The hotel is walks from downtown Varadero, so you are close to nightlife, restaurants and a market. I loved this! We were checked in quickly. Our bus ride was a short 25 mins from the airport (via bus). Our room was very musty and damp. We don't spend much time in the room anyways so we were fine for the first 3 nights, after  [... read more]which our bed began feeling damp and it was hard to sleep. Asked to change rooms and they said we couldn't because the hotel was full. We met many people during our vacation and everyone else said there rooms weren't bad. So do not stay in 6201!! Beware... The pool was clean and surprisingly warm, always lots of chairs! Decent entertainment/games during the day, including volleyball and daily salsa lessons. There's also life size chess, tennis, pool table, fitness centre, snorkelling, pedal boats, catamaran rides and more. Always something to do! The snack bar was decent. Open 10am-6pm, offered cheese and meat sandwiches, hot dogs and pizza. Everything was hot and tasty. The lobby bar is open 24hrs but does not offer beer. The bar near the pool offers basic drinks... Pina coladas, rum and coke, beer. They will not make fancy drinks or vodka/tequila drinks! I had to twist an arm to get 2 mojitos, they quickly "ran out of mint" though. The beach bar offers the best pina coladas! It is closed at 4pm daily. The beach is a public beach, so there is some littering on the sand. Regardless the beach is beautiful!! It is approx 30km long, you can walk forever! White sand, warm turquoise water! I couldn't believe the warmth. High waves which were fun for swimming!! Water is sand... No coral, no rocks! It's lovely to walk in! The buffet offered a large variety and the food was good, especially for being Cuba. They always had cucumbers, tomatos, lettuce and cold salads, cheese and cold cut selections, buffet of fresh fruit, rice, pasta and sauce, fish, chicken, pork, a specialty on the grill, beans, potatoes, cooked vegetables and more. Like most resorts, the food is repetitive and gets boring. Breakfast had the most selection and different stuff everyday. Service in the buffet was poor. There is only one a la carte on the resort, called neptuno. The food was very good, as was the service! The towel service woman were my favourite, always bright and happy to see us. Although, they almost never had clean, dry towels, they would say the truck didn't drop off more today. The beach towels are 1 per person, you get a voucher and have to keep the towel. Do not lose or they will charge $20 a towel! It's worth bringing your own! I wish I would have... Also the safe in the room is $2 a day. If you lose your room key it's a $15 fine as well. Just a few things to know. The entertainment was the best I have seen, dancing, singing, rock n roll, magic shows! It was excellent, also good music always playing. Overall we had a great vacation, I would not go back, but I would recommend for laid back, easy going people who are looking for a relaxing vacations and have realistic expectations for Cuba. They do need to improve and update the rooms. Other things I think they need are... A wet pool bar, another a la carte, more selection at the snack bar, and a disco. If they got those things I would come back, and I think they could be a 4 star hotel. This hotel is a good value.

Amazing staff

I really enjoyed my stay here I went for 7 nights and got a standered room not bad ( only problem is the balcony door didn't lock ) the staff are beyond wecolming and try to make you feel as welcomed as possible very surprised at how good most of there English was! The pool was bigger then I thought it would be and it was never to busy always able to find a spot and swim with not many people in the water. Very nice how you could just walk onto the beach! Very clean and well takin care of. The f [... read more]ood could be improved I think that would be one of my only complaints but I've been to Cuba 4 times and the food is always the same. I would highly recommend this resort for the price and the stay! It is well worth your money

Worst food ever...!

Don't waist any money on this hotel, the food is just plain horrible....my son and myself got sick big time.....also the cleaning in the hotel is crap.. mosquitos are every where even inside of the rooms, ....people are nice and friendly but the food and service in the buffet is just a nightmare...I ask my airtransat representative to change my hotel since I was expecting something way better, he just laughed at my face and tell me that this was the best hotel of all Grand Caribe Hotels ....what [... read more] a waist of money and time....the worse thing is that I still sick with diarrhea and stomach pain ....water in the hotel lobby and bars stands is Cuban water -Untreated water BEWARE....!

Mediocre

Been to many resorts in Cuba and never have high expectations. Chose this resort due to tripadvisors recent good reviews. Food was horrendous! I don't like rice but ate it everyday as it was probably the best and safest option. Some of the dessert was ok but that's it. Most of the staff were rude. In fact one security guard was very inappropriate making lewd comments towards my friend and I as well as my sister! He should be fired. Only 3 or 4 were pleasant out of their entire staff. The rest lo [... read more]oked at you as an inconvenience. Brought lots of money to tip and presents for the staff. I gave nice gifts everyday to our maid and tipped who deserved it. I gave the rest of everything else to a very deserving woman and her children I met outside of the resort on my last night. The Beach was nice but hardly any lounge chairs and people were so rude taking 4 chairs to themselves...2 under a palapa and 2 in the sun. Really people? Are you that lazy that you can't drag your lounge chai 5 feet? People would put there towels on a chair and not be there sometimes all day long! So rude. The rooms looked like something out of Cold War Russia. A few cockroaches in the room and animals in the celling. Good A/C until it broke. The front desk was great and had it fixed within 20 min. I have to give them that. Would I go again? Nope. Go to Roc Arenas Doradas, Trip or Melia properties.

Not what i expected

The resort itself is small and easy to get around however, it is not what I had expected. The room I had was clean but the bed was very uncomfortable and the air conditioning didn't work well through the night which is basically when you're in your room. When I first used the shower, a leech also was trying to have one.....I don't know who was more shocked! I just took the shower head and washed him down the drain.....not a good start. The food was OK although very much the same for lunch and di [... read more]nner. When on "vacation" you don't want to have to wake up really early however unless I did, I would never have gotten a beach lounger. I was up at 6:30 every morning and when getting to the beach, all the better lounge chairs were already taken by people saving them with their beach towels! The same thing goes for the pool loungers. Some people took a lounger for the sun and one under a pallapa.....not fair but what are you going to do. It was very handy to the Varadero strip where you could either walk it or take the double decker bus for 5 pesos hop on hop off all day. For the most part it was OK but not a hotel I'll return to.

Wasn't the best for my first time in Cuba

The rooms weren't the best there were cockroaches, at night the sewer would back up at time and stink out the room, when you walked by the pool area all you smelt was sewer, the beach was nice if you got their night and early to get a beach chair....very hard to get a chair of you not there at 7am, the food was disgusting the first two days than it got a little better but still not great, was good being so close to downtown varadero got to see a lot of the way they live, the staff were ok but in [... read more] all honesty the atmosphere of the whole resort they seemed "snobby" like they were watching your every mood, felt very out of place at times I could go on and on but I'd write a novel just thought I'd give the low down

Cheap resort

The food seems to be the same day after day, don't get me wrong it's good food just would be better if they could change it up. The hotel it's self is a nice resort however the pool has been changed from the photos & I think it looked better before. I found we made some amazing friends with some of the staff who made you feel special. This wasn't my first trip to Cuba but it was my girlfriend's first time and by the time we had to leave she was looking forward to our next trip back to Cuba.

Beautiful landscape

The place was very nice and relaxing. No big crowds not to much partying. We stayed in a bungalow and the view was awesome. The grounds are very well maintained and the view was fantastic. The food was ok almost the same thing everyday. The alacart was very good. We had a very relaxing awesome stay.

Good value for the money at Villa Tortuga

The rooms are weak (tired and worn, mildew etc ), but that was the only dissapointing feature of the resort. The restaurant and bars were adequate, the pool was beautiful and clean, and the beach is simply gorgeous. It is an easy walk to the restaurants and shops in town. The staff were kind and friendly.

Great Experience at Villa Tortuga

This trip was the first experience for my girlfriend and I in Cuba and we absolutely loved it. As soon as we arrived in the resort, we were taken aback by how nice the lobby looked, and how friendly the staff was to help everyone who was arriving around 11:30 at night. The layout of the buildings and rooms was very cool, and gave the resort a really tropical feel. The facilities were also very clean. One of the best parts of our entire trip was actually one of the bartenders named Basulto, who a [... read more]lways made us feel welcome and seemed to be a favourite of almost every person at the hotel. The beach was great, and the water was absolutely amazing, in both the ocean and the pool. Our only complaint about the entire trip would have been that the food wasn't the greatest, but it truly didn't have any big impact on our trip, as we had a fantastic experience at Villa Tortuga.

Very nice beach

The resort employee's were friendly, helpful & most spoke a little English!!! For the most part the resort is well kept even though it is older... The food @ the buffet was the same everyday & for the most part very bland, by the time you serve yourself & find a place to sit your food was cold unless you went to the chef that was cooking!!!

Would go back and would reccommend

The location, layou,t entertainment, rooms, games, be,ach,beer sun, rum are all great.but ...food sucks! dinner is served at 7 which is too late for us we ate out at local restaurants are reasonable and close to this resort

Needs work...lots of it.

The hotel will be renovated this summer but it needs lots of work/TLC. Everything is old: bed, furniture, fixtures, bedding, bathroom etc. The food was tolerable, we all found something to fill us up. Brought my own peanut butter so that was perfect for breakfast each morning...bread is good. The beach was great for the boys playing football, water was warm and wonderful. For $600 each all inclusive I got what I paid for.