Almost perfect

This resort is great. The location is amazing, and the grounds are meticulously maintained. Food was top notch. Waterpark was a great bonus for our family. There were only a few things that made my experience not perfect. There is an issue at the resort with water drainage. On the day we arrived, the check in lobby at the tropical suites side was flooded due to heavy rain. I also witnessed one of the swim up bars become flooded during heavy rain as well. These drainage issues need to be  [... read more]fixed. The other issue i had with the resort was with a birthday package that i paid for. I paid for the resort to decorate our room, and have a cake made and champagne served at dinner for my sons 4th birthday. The cake was supplied, but the room was not decorated during cleaning. I approached the front desk concierge and they assured me the room was going to be decorated at 5pm. We returned to our room after dinner only to find no decorations. This is totally unacceptable. They returned our money, but it doesnt replace the fact that they ruined his birthday. If these issues get fixed, this would have been a perfect vacation.

Amazing resorr

This resort was fantastic. The grounds are amazing. Very clean and well kept. The staff were very friendly and took the time to ask how you were and if everything was ok. Johanna in the buffet was very attentive and you never lacked a full glass whether it was water or something a little stronger. Evelin was our favorite bar server in the lobby bar. Always making sure you had everything you needed. Hugo was our Air Transit rep and we could not have asked for anyone better. He was always checking [... read more] to make sure your stay was a good one. The rooms were amazing as well. Very clean and well kept and had everything you needed. The pool area was fantastic. There was wait staff always stopping by for drink orders whether it was alcohol or just water. The beach was very clean and lots of places to sit whether you wanted sun or shade. Overall our stay was amazing and we all agreed that we would definitely go back.

An ok vacation for the famiky

first of all the resort is beautiful. It is well laid out and there’s lots of things to do. The pool area is it was kept always clean and the birth death is willing to wait on you whenever you need something. When we got to the resort we did not receive the room that we had initially booked and wasted a day and a half trying to get a room that we bought. They concreige service was a farce to say the least Once Pedro, our assigned concreige pressured us to attend the time share / vacation club [... read more] presentation...he pretended to want to help us book and arrange things but nothing got done.

Great Resort!

This is the perfect family resort. Rooms are bright, big and clean. Lots of restaraunt choices and great food even in the Buffet. Lots of kids events and the pools are perfect for young ones or enjoy the beach. Staff were friendly. The kids club provided daily entertainment if you wanted to partake. Well done!

January 2019

This resort is gorgeous with constant maintenance of the grounds. There is a good variety of restaurants and pools and the beach was clean and always had an available lounge chair. It was touted as a Grand Sirenis..., however not all final things are in place, ie. the second daily buffet, service level, some restaurants quality. The rear aquagames waterside, etc park was a great attraction for my kids, however several tiles were broken on the pool floor and most fo the slides were closed for rep [... read more]airs for the majority of our stay. The concierge service should only be used basically for making evening reservations for restaurants. Changes to our room only seamed to happen by speaking with from desk staff. The Sirenis Premium Travelers (SPT) pitch took more like 3hrs rather than the 90min. If you can be bothered by their pitch you get an $80USD credit for the resort. The SPT offer sounded too good to be true so we did not sign anything despite their persistence and several additional 'managers' offering us more incentives. Kind of left a sour taste in our mouth as they were pushy. Best to just avoid it and enjoy your time there uninterrupted. Friendly staff, however seemed understaffed at many of the restaurants and unable to adequately manage the number of people eating as many tables took too long to clear for other guests or it took too long to get service at times.

Ok resort lots of improvements needed

Réception 4 of 5, room service 2 of 5, food 3 of 5, entertainment 1 of 5, beach 3 of 5, swimming pool 0 of 5 (my son got infected from the pool). Aqua park 3 out of 5, restaurants 2 out of 5. Overall I gave this resort 3 of 5.

Nice Resort but Seaweedy Beach

Extremely clean resort didn't see any garbage flying around. Almost all staff was friendly and nice except for 1 or 2. Water park is OK. Casino is very small only had blackjack and roulette with a few VLT. Good drinks and good food. Very nice rooms Good WiFi signal within most of resort Beach was nice but lots of seaweed Nice resort

10th Year Wedding Anniversary very pleasant experience!!!

I will just say that my family had a very relaxing and enjoyable time at Sirenis. Was this hotel perfect, no it wasn't, but we didn't have any bad things that stuck aside from air conditioning in room. But we were given the opportunity to change rooms but decided to stay cause room was very nice. Food was surprisingly good at buffet with each night having different theme. We didn't stay on beach much cause our 7 year loved the waterslide park so much. Thank god because one day beach was closed b [... read more]ecause of jellyfish and the next day a shark! But we definitely had other options like the many pools, which we liked as well. Ohh ya the pools are too warm, which was weird, but still enjoyable. Entertainment was fun, especially for our 7yr old which she enjoyed very much. Very talented performers. Would definitely consider a return to this hotel especially after renovations are completed by December 2018. Ty, tripcentral as well for the ease of buying this trip by phone, Danielle Payette. Sent all emails with everything you needed to make trip easy. Tnx👍

It wasn't what we thought for the kids

Food was ok. We found there was not much for the kids. Room was great but staff was rude!! Will never stay there again!! The water park that was advertised was not in the main pool area it was a 20 min walk with no shade or was horrible .staff were rude nothing was explained to us on check in when we left the staff at the desk were very rude. The selection for the food was poor not much for the kids to eat

Wondeful Resort!!

Went to this resort April 7-14th. We had a wonderful room. The services were all wonderful. Beach is absolutely stunning and goes on forever. The grounds are kept very clean. Food was amazing in the buffet and the a la cartes. Lots of Beach Chairs available at the beach and the pool area. The daily and nightly entertainment was amazing. We didn't want our week to end. The only negative part of the resort was the check in. We were left waiting around for check in. We wish they would [... read more] have just told us it would be a couple hours and we would have left and came back but they made it seem like it was going to happen quickly. There was no one else checking in with us so I am not sure why they made us wait around for so long.

Great resort!

My overall experience at the serinis resort was quite fantastic. I love the pool side the beach the food and drink where really great as well. The only thing I didnt really like was that the resort was more catering to family and I was a single individual. Next time I prefer a more single resort.

It was ok! Not somewhere I would go back to!

Not a resort that I would return to! On arrival, they had the room under my husbands middle name when I was the one who booked it! We had to wait for our room which was fine as we went to the buffet! When returning at 3pm to get our key cards, the attendant walked away without even letting me know what she was doing, returned 15 minutes later and told me the room wasn't ready. Finally after 45 minutes, we got to our room. There were no beach towels or bathroom towels. After another trip to [... read more] the main reception, we waited again for 30 minutes for towels. All week, the service was poor! Our personal Concierge was only seen on two days. The room was great - we had an updated suite! The food was the same day after day - there was very little variety even though they stated they had different themes. We only received one a la carte as half the restaurants in the resort were closed. The beach was beautiful, the pool was great (never had a pool that was over 6 feet deep before) and the grounds were very well kept. The bartenders tended to over-pour your alcohol. The water park was a ten minute walk from the resort and open to the public on certain days. We only went once as it was packed. On two evenings, there were venders lined up down the main walkway selling their wares, they were very pushy and some became rude when you said no thank you. My son enjoyed swimming in the pool and ocean every day, the weather was great and it was a week away from the daily grind!

Ok Resort

The resort, beach and rooms were nice. But the concierge service was horrible all they care about is sales and if your not interested in buying what they are selling they ignore you and don’t want to help anymore, we were sapped to have 3 ala cartes and only got 2 and when we requested the last one he said no and he couldn’t help us. Very unprofessional and not organized at all. The food was absolutely DISGUSTING i give it a -50 out of 10. It’s too bad because it’s in a very nice area.

Very Good and Clean hotel

The hotel was very clean, modern (usb plugs in the rooms), and the grounds and lands were well maintained.Beautiful peacocks were roaming around. The room was a bit small for a family of 5. Bathrooms were clean all over the hotel. Loved the kid friendly pool and the easy access to the beach. Waterslides are a nice option. We did not bother with the casino or stay up late for the shows. The animation team was fun. Good restaurants, good food, good service. Crowded due to closure of on [... read more]e side of the hotel. Concierge service was not the best. They are under pressure to get guests to show up for the "membership club meeting" which was a waste of time and not great pricing.

Good Family Time

The renovated Junior Deluxe Family room was very nice and quiet but room service and food were more a 3 star rating than 4. The A La Carte restaurants were not great. Too many representatives trying to sell excursions on the beach and at the pool.

Beautiful Resort

everything was amazing, the food was excellent, staff were friendly and very helpful. The grounds were kept in great shape. The shows were very entertaining as was the entertainment team. The beach is spectacular. our room 3407 was fully renovated and close to the main lobby. It is on the main walkway, but was very quiet. The only negative was having the vendors there on 2 nights.

Good Resort

We travelled to this resort during our March Break. We travelled with our 3 kids. Lots of other kids at the resort for them to hang out with ( because of the break)? Good thing because there wasn’t much of a kids club. They had entertainment, games at the beach and pool daily. That was good, although they catered them more towards the adults. So many kids wanted to take part but wernt able too for some. The beach and pools were beautiful. Clean, lots of space. Never a problem getting a ch [... read more]air. Easy to get a drink and food at the pool and beach. The water park was a bonus!! Fun for the whole family no matter how old the kids were. Lots of seating at the pool there too. Food and drinks, towels too. It was a nice change from pool and beach. Easy to get dinner reservations. Restaurants were good. Buffet was also excellent! Lots to choose from, even picky eaters. Our room was on the renovated side. If you go to this resort, make sure you are on the Tropical Suites side. We heard lots of bad things about the other side of the resort. Our room was great, nice to have a little more space. Kids liked having their our space too with a large flat screen T.V. This resort is a “ mid range” resort I’d say, and for the money it was totally worth it.

Solid March Break family resort

Overall - great family fun. 4 stars as advertised. Rooms - suite worked well for 4 people. Updated and clean. Food - buffets were fine - what you'd expect. Kids (11) liked the food. Breakfast was best. Dinner line-ups could be long at peak times. Hotel could reconfigure the food station situation, but it was fine overall. A la carte food wasn't always a hit, but it was lovely to be served and the staff really tried. Amenities - great to have pool/beach/waterpark options. We also played  [... read more]a bi of tennis - courts were a bit run down, but usable.

Amazing resort

Great resort, grounds we're huge, food was excellent, staff were amazing. The entertainment staff are very good they greet you every day and call you by your name. The service medetarinian restaurant is very slow had to wait over an hour for our food.

Great Resort

Hotel room was very spacious modern and suited our family of 5 very well. Grounds were kept tidy and neat. Food was very good at the buffet. Didn't have any luck booking an a la carte meal, unless you could eat at 9 pm. It gets a little late for the kids at that time. Had hot water issues in shower all days except one.