Fantastic Resort!!

Our rooms were very clean and the pillows and beds were comfortable. The food was great and we really enjoyed the pizza, civiche bar and fresh food pool side. Our waiter around the pool, Ventura, was so awesome!! He was friendly and came by regularly so we were never left thirsty. Thanks Royal Solaris team fir a great vacation. This was my second time there and I can’t wait to go again!!

Comfortable and met all expectations

Rooms, grounds, and public areas were all clean, comfortable and functional. Staff were responsive to requests and made an effort to be helpful and anticipate needs and desires, without being in the way. Good guidance was given on exploring the city and finding activities to do.

Dissapointing

the grounds were kept very nice and tidy as well as the public areas the rooms were a little outdated and could use some upgrading the biggest disappointment for us was the food very bland in taste and just overall not very good , the entertainment was very minimal ,the staff was awesome and the rooms kept clean. I know it is not adults only and Would be good if you have children but would not recommend otherwise.

A lovely experience

The Royal Solaris is a resort that I would definitely go back to. Not only did the facilities offer everything that my family of mom and dad and adult children wanted in an escape from the cold, rainy days of Vancouver, the people who provide the services were friendly and truly welcoming. The food was varied, tasty, healthy, and interesting. The rooms were roomy, clean, and very comfortable.

Nice resort

Very nice resort, busy, lots of kids. Good food. Lunch was the best, with the options of pizza, sushi, cevichi or buffet. Service in all areas is awesome! from bars to a la cartes to buffet. We had a few a la cartes, all were good. Brazilian was amazing. We took the city bus to down town Los Cabos - 2$ USD per person. There is even someone there to help you get on the bus. A visit to Los Cabos is a must! the marina is bustling....reminded us of Playa del Carmen 5th avenue

Great resort

In my experience, I found that the rooms were clean, pools had lots of room, drinks were cold, and the activities were fun. The part that fell short for me and my group was the food. You could always find something that was edible, but nothing that was outstanding. We did end up eating off the resort a few times.

Great resort!!

We have travelled a lot in Mexico and really enjoyed our stay at this resort! My only complaint would be the really cold pool! It is very clean and well maintained but uncomfortable to get in. I do realize that because we went in January it is colder in the mornings and evenings and more difficult for the pool to be warm but it was freezing! Everything else was great!!! Ramon our poolside bartender was amazing and lots of fun!!

Great resort

Hotel was great rooms were well kept and clean. It's a resort full of kids though so if your going to relax and a break from kids your not going to get it. The pool very ice cold, not sure if it's because we went in January.

Great place!

Location, amenities, food, service and staff were absolutely great. Just across the street from a small shopping and restaurants plaza. There is a nice gym facility, but i preffered to use the running/cycling trail. Nothing to complain about.

Members vs Non-members

The place was fine except for the way we were treated as non-members. There was a large push to make members feel extra special. What they didn't seem to realize is, that it made the rest of us feel ignored. There were big special breakfasts with trays of danishes and croissants and champagne for the members, but the same ol daily banana bread for the rest of us. Special towels, reserved front row beach/pool seating, and extra table service care for members. Non-members however, had a hard time  [... read more]finding lounge chairs together. Table servers were focusing all attention on the members in hopes of getting bigger tips. So we often couldn't get our plates cleared, or a coffee at the end of our meal. There were a few really good servers and bar staff who were the exception to this and treated us great, but it was inconsistent. The resort was very nice overall visually and comfortwise, but it was clearly mismanaged. The front check in desk was terrible. Feel free to email for details and pictures.

Amazing staff

The hotel is very nice, however it’s the staff and exceptional service that makes it wonderful - the beach and location are also terrific! We returned for the third time this fall and plan to go back in the future! Very good value and nothing lacking

Perfect vacation

This hotel is very clean, friendly and nearly had next to nothing for vendors on the beach while we were staying there. I would recommend staying there. The only bad thing I could think of is you can’t access some of there areas without a membership bracelet but besides that everything went super smooth. The staff were friendly and came by from time to time refilling our drinks and seeing if we are happy. They don’t push for tips as much as I thought they would so that’s good. Overall this [... read more] is a great place to just relax and have a good time. P.S there was nearly no inappropriate teens/early 20’s for 4 days I think we were the only young ones there, everyone else was around 30 and respectful

Decent Hotel for San Jose

Everything was acceptable. Probably a 4 star rating. Rooms were clean. Grounds, pool, and beach were nice. Restaurant and hotel staff were all helpful and reasonably efficient. Good variety of food at all the buffets.

Great for families

Every thing great disappointed only1 a la carte restaurant the mexican open1day only as well as the Brazilian and we were out on a tour Had a flood in our room realized at10 at night took2 hours to get another room my new sneakers were in the bathroom and were ruined

Good economic family resort

My family of five with children ages 4 9and 12 went to this resort just before Christmas. We found the restaurants good. My family especially enjoyed the pizzeria and the sushi bar. The buffets were excellent if you went for the local dishes and good if you went for the other stuff. The kids club in this resort is amazing. The grounds for the kids area are large and the room when they are indoors is very spacious. We don't typically put our kids in the kids club but my children always wanted [... read more] to go. They had a great time and they had both indoor and outdoor opportunities throughout the day. we always chose to go when they were doing water slides or later in the afternoon when they needed a Sunbreak they had a movie. Hotel itself is good.... No a lot to complain about. The biggest problem for me was that the adjoining door between us and the next room had no seal and you could hear absolutely everything. We were lucky to be there during a quiet time. Part of one week we had older neighbours and they were quiet we had a young couple for a few days and I had to bang on the wall so they would be quieter with their exploits and the last two days there was a baby crying and we had to put on a white noise on our phones. It is my largest complaint. We're fortunate to have been there during the downswing. other than that the service is excellent the staff were very attentive around the pool side and at dinner. The kids club staff were fantastic.

Amazing experience

This was my third time at royal Solaris San Jose. It was amazing as per usual. The entertainment as well as the food was fabulous! Also, the experience outisde the hotel was great too. The location was great, walking distance to a market as well as the mall. This is a destination I recommend highly.

Great Time!

We had a fantastic time at this resort. The grounds were beautiful and very well taken care of. The food for breakfast and lunch were amazing, but it seems that at dinner time most of the food was recycled. Needless to say we always found something delicious to eat. Also the pizza shack was such a treat for a mid afternoon snack. The drinks at this resort were great, never watered down, always delicious and so many options! The staff were amazing, always went above and beyond to please you. Ma [... read more]ke sure you hop on the local Urbano bus(which picks you up right outside of the resort and only costs $1 USD) to check out the city centre of San Jose del Cabo and if you get a chance eat at Jazmin's! We also took the local transit to Cabo San Lucas (which you catch up by Le Combre and costs $3 USD) and I highly recommend it. Lots of shops and restaurants. We also took a water taxi for a tour of the Arch. $20 each got us snorkelling gear and a tour. The only down side to the resort is you can't swim in the ocean due to the strong current and waves, but we were aware of this before we booked so we were not disappointed.

Royal Solaris

The Royal Solaris is in a lovely setting and the grounds are well maintained. We had a corner oceanview room with a king size bed. We had asked for two double beds and twice they showed us different rooms, still with a king size bed, so something got lost in the translation and we stuck with the first room. If you want to hear the ocean, you'll need an oceanfront room. The air conditioning unit was faulty, it had an incessant drip that kept us awake most of the night, so once it was drained [... read more], we never put it on again. We were disappointed about several things. We were told by our agent that you should/could make your 3 dinner reservations at the time of checking in. That is not the case. You have to make them after 9:00 each morning of the day that specialty dinner was scheduled. We waited 1/2 hour to get through, only to be told that we could get the 8:00 or 9:00 sitting; when we mentioned the name of one of the managers, Danny, they said they could 'squeeze us in' for the 7:00 slot. What was odd was that the restuarant was only 3/4 full. We then found out that, if you paid a special visit to Nathalie, a service clerk, she could make a reservation for the following night. Other guests have since told us that, if you slip a little extra cash to the host/ess, you might just get lucky and get in on the spot. When we checked in, we were not given an information sheet that detailed the current week's events and featured food nights. Three days into our stay, we had to ask for a copy at the front desk. I raised this point with Nathalie and she seemed puzzled as to why we hadn't got it because it was supposed to be standard procedure upon check in We continued to tell new guests to ask for it. Because we did not have that dinner/events list, some Members Only signage, and misunderstandings with staff, we had no idea that there was a dedicated pavillion/cabana for sit-down lunches; we only went to the snack stations. We also did not like the 'members' only functions, they seemed to be 'in your face' and flaunted. WIFI was not available in our room unless you paid extra for i while other guests told us they were getting free WIFI in their rooms -- either from the hotel next door or because they just got lucky, who knows. We were given the wrong information about the cost of taking a taxi into Cabo San Lucas so thinking it was a little rich for our liking, we never went there. Another misunderstanding. Two couples who were 'timeshare/club' members told us about a marked decline in the quality of the food and service. They will not be returning; neither will we. Our rating: 2 out of 5.

Very good resort

I thought the hotel was very good for an older hotel. The food was good but limited. The rooms were very clean and the staff was extremely friendly. The beaches area was great and extremely spacious .

Great place and value for a young family

Safe, clean, friendly, great kids club area, amazing value. Our 3 year old loved the kids area, the staff are great, the grounds are clean, the only negative things are the weak wifi signal in the room, the A/C system works great but the controls are dated and has no auto function. Also the pushy Nexus sales people when you first arrive. Other then that this place is great.