Best place in mexico

El cid castilla resort hotell is the best location in mazatlan and maxico because of loof chained four hotells are open lemited to use of golf marina and relexing. Foods are exellant and all employs are very kind. Very very satisfy me.

Great place for a holiday!

Great rooms, clean grounds, amazing staff! We loved that you could walk in town, right outside the hotel. Food was great, even the two teenagers ate! Will definitely go back! The service at the pool was quick and good!

EL CID CASTILLA- Absolutely recommend!

Everything about the El Cid was remarkable. The rooms were well kept and the beds were very comfortable. The grounds and public areas were immaculate. The dining was incredible- every meal had so many delicious options.

Nice place , no complaints

nice place , no complaints , the area has plenty things to do . bars , restaurants , casino , golf , beaches , shopping , sight seeing . You can rent bicycles , mopeds . The area seem very safe , just everybody wants to sell time share , which gets a little annoying , and on the beach lots of people selling stuff .

Wonderful staff and beautiful setting!

This was a wonderful vacation spot and we loved the proximity to the city. The staff was friendly and the beach was beautiful. The breakfasts and lunches were great but the dinners were just average, especially if you are not a meat eater. Overall we had a lovely time on our first vacation with our 7 month old baby :)

Above average resort

The rooms were kept very clean.The staff were all very friendly and helpful.Breakfast was our favorite meal.The choices were from many American dishes such as omelettes,waffles,pancakes,eggs,crisp bacon,fruits,breads,cinnamon buns,etc.Lunch time had a variety of choices.We enjoyed the soups.The bar would serve you any drink you would like.Supper also had a variety of food.We're not much for the Mexican foods but we could always choose spaghetti,pork and even turkey.There were lots of yummy desse [... read more]rts and fruits at each meal.We didn't care too much for the a-la-cart restaurants.The evening shows were splendid with beautiful costumes.We liked to sit at the pool so we could participate in various activities.The sandy beach was fine with only a few people selling their wares.Because the temperatures were cooler and the floors were marble,we felt cold all the time.

Perfection

We went down to get married at el cid Castillo, I can't express how perfect it was. For all ages and wonderful staff. I highly recommend this place for just a vacation or destination wedding. Beyond charming❤( they also went out of their way daily to accommodate my daughter's allergy)

Not bad

The food was good , the grounds were clean, there were only 2 downfalls 1 our mattresses were hard when other rooms weren’t 2 there were a lot of pedlars on the beach but I guess that is to be expected All in all good trip probably 7/10

Good Resort with Fatal Flaw

$210 CA. to connect three devices to the internet for a week! that is what we were met with when we checked in. This can be avoided if you accept free internet as a gift when you attend the Vacation Club Sales pitch on your first morning. This is not a high pressure sales routine though, so you need to decide what your time and internet is worth to you. The resort is situated primarily along the beach but a bridge across the road takes you to a quiet pool, tennis, a very good gym and a lane p [... read more]ool and two more restaurants. All are accessible to all inclusive patrons. The pools on the beach side have constant music and activity during the day. There are water slides, water falls, a jump into the water from fake rocks, a kiddie pool and a swim-up bar. The hotel hosts a Teen Club and a Kids Club. There is only one bar in the lobby of the hotel for evening drinks, no space outside along the water to enjoy a romantic drink for two while watching the ocean, unless you go the restaurant there and pay as it is not included in the all inclusive. There are bars, restaurants and discos close to the resort. The al a carte restaurants are very good and during our stay, last week in November, were very accessible. All that is required is a quick phone call from your room, no lining up each morning to obtain a ticket is required. The buffet offerings were average (or less) but we enjoyed the occasional al a carte breakfast. Over all the resort won us over during the week as we began to forget the exorbitant internet fee and enjoy the enhanced facilities on the quiet side. The staff were all excellent and very accommodating.

Great holiday to Mazatlan

Great resort, great value and well worth the money. A week in Mazatlan for a family birthday. Absolute pleasure Overall a good time was had by all, great family resort and well worth it, good location and great weather as usual. Met some great folks and the staff made the stay very pleasurable Highly recommended and would promote.

First class service!

A very nice and welcoming hotel that is located in the Golden Zone Mazatlan. The El Cid Castilla front desk clerks were warm and very friendly. Our room was a great surprise! King size bed on the 12 floor with a spectacular view of the bay. Our maid was very good and greeted us with a smile every day. Food and the service was outstanding. The grounds were well kept and pools were our favorite. The beach was a challenge some days with riptide and jellyfish warnings keeping us from venturing too [... read more] far in. Highly recommended the El Cid resorts to everyone on a budget. Great value and friendly staff makes for a fantastic stay!

2017 El Cid Castilla Mazatkan

To start with this is a. very busy resort. I was most impressed with the people, they were all so very friendly. A special shout out to the waiters around the pool area, Thomas,Luis, Martyn, they made us all feel very special. The food was OK but I was really tired of it after 9 days... Overall we had a great vacation and would go back but maybe try the Marina next time, it didnt seem to be as busy and was a very nice resort also.

Nice resort for the price

We enjoyed most things about the resort. The beds were comfortable, the staff very accommodating, friendly and helpful, and the food was good with enough variety to keep us satisfied. The resort was also kept very clean. It took us a day to understand our parameters of what parts of the four hotels we were allowed to use. On the negative, there were four El CID hotels grouped together and it was frustrating To be told we could go somewhere, but then turned away when we got there. In the end thou [... read more]gh we were just as happy to stay at "our" pool and buffets. The price was right for the hotel for sure and we enjoyed our stay.

Long Overdue Getaway!

Not even the bee sting on the very last day could dampen our spirits! But let me get back to that… It was a really long winter in fact it was a considerably long 2016 without much reprieve or downtime so this was a welcome change of pace so long overdue! My daughter and I happened upon this resort, and that was the starting point to a most amazing adventure. Let's start with the hypnotic lull of the ocean that set the backdrop. The scenery? Oceanfront, need I say more? A livel [... read more]y tapestry of activities danced daily across the beach line. Crystalline pools, thatched roofs, and constant service with a smile! Let me start with Violette. Room 4082 was not just cleaned but artistically dressed by a special lady who made concerted effort to take our stay to the next level - it was incredibly nice to feel so spoiled with the fancy bed displays and bathroom swans… all the extras. Attention to detail is the thing - always has been. But more than that, it was her sweet and gracious energy. And Ivanx, our server in the lounge - the relaxing pool and ocean view lounge with the gigantic wide open windows - was fast, friendly and helpful. Always available to assist. Fun Juan who smiled broadly upon our arrivals, always with a welcoming air. When we said our farewells he welcomed us back soon...though doubtful about that tomorrow thing 😂 Johny, our tour guide - last but not least was a master at handling the details and follow thru. My daughter and I enjoyed his fun-filled nature, suggestions and guidance. The bee sting? It became tangled in my hair - much to the little guys distress, and ahem...mine. Tried to help him out but in his panic - and ultimately mine - (bees aren't keen on being touched) I was stung. Our fast to react pool server put priorities first and although orders were rapidly mounting for the adult beverages - he prepared the ice pack - my daughter ran for the balsamic in a flash of an eye (vinegar reduces inflammation and numbs the pain) and unbeknownst, our waiter who had disappeared - I assumed to serve thirsty patrons - reappeared instead, with the lifeguard who immediately removed the venom and stinger. I survived, with minimal discomfort in fact. When you think about every single one of your lifetime experiences…the maps, the compasses, locations, and settings... It's the people that we choose to join us on our journeys that really do make the difference. We made some five star choices this getaway❤

TERRIFIC VACATION

So glad we chose Mazatlan as well the El Cid Castilla. The resort was with in walking distance to stores, restaurants , and nightlife . We were all inclusive but being able to go off the resort and feel safe try some restaurants was a bonus . The resort was clean the rooms were nice , staff spoke very good english and were extremely helpful with reservation or just information. We took our own excursions , and toured the Marina , as well as downtown the cathedral market.Food was good variety,  [... read more]and the shows were on while the buffet dinner was taking place a nice touch. Argentina restaurant was really good . The only complaint and for me personally the beds were too hard and the flight times were awful. Sherrie

Amazing Staff, Amazing Resort, Amazing Rooms, Amazing beach.

The Hotel was very clean, the pools were clean and amazing,3 pool areas. The beach was clean and nice white sand, the water was clean and warm and nice to play in. The staff was very polite and friendly. The a la carte restaurants were very good. Great location. Rooms were clean, showers were very powerful and nice. Overall a A++

Good Quality AI Resort in Mazatlan

Labelled as a 5-star resort, I can only conclude they come to this rating when compared to OTHER resorts in the area. When put up against high end resorts in other Mexican destinations, my opinion is that this resort is, at most, 3 to 4 stars. Regardless, The El Cid Castilla is a very comfortable stay, and the amenities are quality and the employees are top-notch! I was visiting on a standard all-inclusive package. This resort offers several levels of all-inclusive, some higher and some lower.  [... read more]My package was in the mid-range. Lots of restaurant options. I preferred the Mexican and Italian restaurants best. During the day, there are lots of beverage facilities. But by 6pm, the only bar left open is in the lobby. It's large and has a dance floor, lots of TVs and nightly music. I spent most days on the beach, under a palapa. The beach was combed nightly and the sand was clean. The downside of lounging on the beach is that I had to get up at 6am each morning to "reserve" a sunbed, using a t-shirt and a towel clip. If I didn't, then I would not find a seat anywhere outside until close to sundown. Even though there are signs everywhere stating that reserving seats is prohibited, everyone does it. The bar staff were very attentive to the beach crowd and readily available to keep the guests "watered". The guest room was standard, with popcorn walls and very solid mattresses. But the A/C worked REALLY well, as did the very spacious shower. Good water pressure and no lack of hot water, when needed. Housekeeping forgot hand towels and face cloths a couple of times (no big deal). The bottled water and coffee packets supplied in the room had to be paid for if used. I always brought up the complimentary bottled water from the bar each day. And coffee is available in the breakfast rooms, so I didn't need it in the room anyway. Room service was an extra charge as well. The concierge staff in the lobby were very friendly, assisting me in making dinner reservations and giving me tips for my week long visit. Francisco and Polina were especially helpful. They had answers for all my questions. I had issues with a taxi driver one night when I decided to go into town, so be absolutely sure what the price is before getting in - and if you think about making any changes to the originally planned route, be sure to check the price again first. Don't let the driver bully you. If you're at a restaurant or hotel, go get a manager to help. Everyone seems to know what the taxi drivers are about. The El Cid resort is close to outside restaurants, bars, and shops, if you feel like getting out. And the neighbourhood is very friendly and comfortable to walk around. I had an excellent time in Mazatlan and would love to come back again!

Perfect Vacation

First trip to Mexico. El Cid Castilla was a perfect 10! Service was friendly and very accommodating, right from the front desk to maid service, to waiters and buss boys and pool side waiters. Rooms were spotless, spacious and very clean. Beds were comfortable and cozy with fresh linens and extra pillows. Food was amazing and so delicious. The nightly entertainment was colorful and well rehearsed. So loved my holiday and would recommend to everyone. Also 3rd time booking through trip central  [... read more]and have found Kevin Dupuis to be very professional in looking after us.

Great resort

We were very happy with this resort. No complaints. Food was good. Rooms were good. Only complaint was that the balcony railings were very low. I would have been nervous to be there with little kids. Ask for a main floor room if u have small children.

Fabulous Friendly Resort

The hotel was well positioned clean airy from the front desk to the rooms and everything in between. The pools were well equipped with plenty of towels and chairs. The bar service was excellent both at the pools and restaurants and bars.The A La Carte restaurants were very relaxing with excellent food and a very elegant feel to them. The two buffets had an excellent variety of foods.At check in the staff at the desk were courteous and knowledgeable with the Bell boys right there to serve you. [... read more] The maid service was good there was no shortage of towels or hot water. The beds were clean and comfortable with the rooms spacious and comfortable.The location was excellent on the beach with bus service right out the front door to the downtown and central market .It was a short walk to the rest of the Zone whether you went north or south there was plenty of shopping bank machines and convenience stores all reasonably priced. The only two things that could have been better were the fact that men had to wear sleeved shirts at the indoor buffet. I understand this is a health rule but it should have been advertised better than a small sign at the entrance. On our third day the outdoor buffet which was the lunch buffet was closed for cleaning so we had to go from the pool to the inside buffet where the men were told they needed sleeves on their shirts which required them to go back up to their rooms to get a different shirt. The other was internet access. It was $10.00 US dollars for 24 hours access which I have no problem with. BUT unlike other places it is 24 CONTINUIOUS hours . Other places is 24 hours that you use over a period of time like 7 days.OVERALL I would rate it 10 of 10.