Never again

stayed at this resort from April 26th to May 6th 2017, I don't think any one in our group of 10 would return. the good first....the beach is nice and a FEW STAFF were great other staff could not communicate and pretended not to understand. Management was absolutely horrible and would not even meet to discuss concerns and would just say come back later. the Buffet was small and very limited, we were informed tourist season was over and as the resort was filled with mostly locals all buffet items  [... read more]were not international. the omelets station and sandwich station were good but after 10 years of traveling sometimes twice a year this was the first resort without a pasta bar. nightly entertainment was okay if you got to go, they have very limit space and line starts at 9am and is full by 9:30 kids were disappointed as they are used to seeing nightly shows. they have a sports bar to watch sports but had no hockey channels for the playoffs only soccer. no repersenitive from West Jet on sight or very very limited and if you want to call them the resort charges you for local calls. the resorts placement in the city is great but I think I would go back to El Cid first and just walk a little further. the Mexican Al carte was horrible as they only got 2 orders right out of 10 and people were left headed to buffet. Italian al carte was excellent with great staff. now let me tell you about why I wanted to see management.....we booked the trip 6 months early, we booked 4 rooms with 2 adjoining as we were told by trip central they have them. I contacted the resort 3 month before we left and was told they don't have the adjoining rooms and to call trip central after contacting them ( Tom was no help) told me to contact West jet. we contacted them and they informed us there was nothing at that resort.....no problem.....i thought I would check again with the resort before we switched resorts and was helped by lic. rocio, I told him my situation and he emailed back that instead of switching resorts he made it possible for an adjoining room plus the other 2 rooms on the same wing...great...i thanked him over and over....i contacted the resort 1 week before we left and was informed by the same person that the adjoining rooms were given away by the front desk and there was nothing they could do, as we were traveling with 2 other family's it was to late to start switching resorts. we told to go to the front desk the day after we arrived and there should be a adjoining rooms opening up and we could move...the resort played games every day and told us no rooms. my family was split in 2 rooms and it was the worst vacation ever.... if they were honest from day one we would of switched resorts and enjoyed our trip. front desk was rude and management avoided us....we have traveled all over and I have never wrote a review like this and will recommend to never go to this resort or book with trip central all they want is your money and that's it.....its a shame to be treated to bad after you spend your hard earned money to go there....avoid this place. and trip central

Good but not great

The hotel itself was clean, the beach was beautiful and well kept. However upon arrival our whole parties rooms were screwed up and never corrected meaning a family of five were put in two separate rooms that didn't join even though this was requested and confirmed. The buffet was probably the worst I have ever experienced in my six trips to Mexico. The entertainment staff were excellent however things were extremely difficult as very few spoke any English including the servers, waiters and  [... read more]room staff. The tours were hit and miss. The Stone island tour was extremely disappointing and we were refunded our money as they didn't have the quads available nor was the banana boat available. The horses were so beat up it was just brutal to see.

Great Mexican vacation

Great public beach access, wide beach front. Only 5 stories high not alot of time in elevators. Wide variety of rooms. Renovations and improvements being done, keeping up to date.Variety of restaurants, and also pools. Great dinner buffet and show every night. Easy access to historical town and day trips. Felt very safe. Staff at hotel friendly and helpful. Staff always cleaning. Travelled 1 adult and 1 child (5 year old). Great kids club daily programming. Please take into account I speak Span [... read more]ish.

Still one of the best

Playa Mazatlan is still a great hotel in Mazatlan it is now an all inclusive if that is what you are looking for.We did not take the package cause we like to experience different restaurants witch there is no lack of.we had a wonderful beach view room the hotel is clean so are the grounds and the pool.the nice little restaurant by the pool is no longer run by Roman and his sister but by the hotel and is now a snack bar.The bridge between Durango and Mazatlan is now completed so you can expect mo [... read more]re of Mexican tourist at this hotel especially on week-ends

Location, Location, Location!

Playa Mazatlan is well kept and very clean. The location is perfect for people who like to walk a beach but also experience the culture. The Golden Zone of Mazatlan is just outside the gate to the resort. It is very safe to explore the area. We were comfortable catching pulmonias (open cabs) and the city bus. The staff at the resort and in the businesses around the resort are very polite and thankful for your business. Pricing of food, drinks, and other merchandise was economical. We were on an [... read more] "all inclusive " plan that included 2 specialty restaurants with no limits on reservations. Each time we returned to the buffet or a restaurant we were warmly greeted and sent off with "see you tomorrow." The restaurant food was equal to a 4 star restaurant. Food handling at the buffet was careful in regards to hygiene and temperature control. We were not aware of any illness due to issues with the food. My husband has a food allergy and they were always careful to keep him safe. The rooms are simple but spacious and clean. The view of the beach from our balcony was breathtaking! We were in 2 different rooms because our first "beach front room was too close to Joe's Oyster Bar which we found very noisy. When we spoke to the front desk they moved us the next day to a room with an even better view and the only noise we heard was the crashing of the waves.

Not good for all inclusive holiday

Price for all inclusive vacation is too high for what this hotel offers. They may rely on locat business for their income. Rooms are old, no fridge, no safe, no drinks that should be included in the package. There is no good information for all inclusive vacation people.........and food is not healthy at all.

Never Again!!

bad food, no air conditioning, no refrigerator, useless desk staff, I could go on and on but..... why bother. No map of the place to find things. In room information non existent. disco right under my beach front room.