A lush animal filled property

One of the nicest places to stay, STAFF amazing PROPERTY beautiful and lush FOOD outstanding, plentiful and a great variety LOCATION best in the area, minutes to one of the most amazing parks you will ever visit

No complaints !

Great 2 weeks at the Occidental ! Clean rooms, comfortable beds, good buffet, great à la carte restaurant. Friendly staff, we got on average 15 "hellos" per day from staff. Not a beach/sand resort but lots of big pools and the complex is huge. I would recommend without hesitation !

A piece of Paradise

Where to start. You have to do the Royal Level. The suites are amazing. the grounds, the staff, the food are all top notch. No need to leave the area, unless you have the Xcarat park usage included in your vacation. We did. What a great park. Beautiful exhibits and the wild life is amazing. This was an amazing and wonderfully relaxing vacation. I recommend this to everyone. Be prepared to walk as the hotel area is large as well as Xcarat.

A beautiful place rich in culture, music and beauty

The rooms are modern, clean and comfortable. There are staff on site to provide information or to assist you. Three main pool areas, depending upon your preference, these areas are constantly being cleaned. Main buffet has lots of selection, with 4 alternate restaurant options. It was clean, well stocked, the staff are friendly, courteous and respectful (all of them). This is a place where Mexican families come to visit Excaret Park, so you aren't 100% tourists... I also enjoyed this experi [... read more]ence. There is lots of wildlife, and the main beach area has fish swimming alongside you. The park is a short walk away, with a spectacular Mexican show, much to see and do. This country is rich in culture, music and beauty. If your an outdoors person, the unlimited park pass is recommended. From swimming with dolphins, seeing giant sea turtles, the aviary...you can't see it all in a day. Its not far from the airport. One of my best vacations.

Great resort

Everything was wonderful. Beautiful location, resort, people, food at Royale restaurant was wonderful as is their staff who work very hard and help each other. Only issue would be their check in/out needs to he improve d. We waited a couple of hours to get our room and in the heat with Jean's on it was quite hot. Even if their was a "changing station".

Great resort

The resort was great! The staff was amazing and the grounds were always kept clean. The only thing I did not like was the “waterfall” at the pool bar near building 19. The water would get in your drink and that was gross

Beautiful Resort, unfortunately not the best experience!

The resort is absolutely beautiful! However, the overall experience was okay. Our trip started by missing our shuttle because the instructions on our itinerary was not correct. Lucky, we finally found an air transit representative and we were able to get another shuttle. The check in process was quick, but we did need to wait until 3 pm for our room. From other experiences- I was able to check in sooner which is always nice. There was no shuttle service to our room. The park is big and a maze !  [... read more]We got lost and ended up walking for a while. Rooms are okay. Not very suitable for a family of four. When we asked for different accommodations the answer was “no we can’t “. We felt that we heard those words a lot during our stay. My aunt found mould on her pillows and our room never had enough towels for my family (even when we asked for more). We even had issues with our water pressure for about two days. The water was dripping. Impossible to take a shower. The food was okay, but lacked verity. Some of the staff there were friendly and added to our trip in a positive way. However, a lot of the staff seem unhappy and/or bothered. There are a lot of staff that are there to sell time shares. It literally doesn’t stop. As mentioned the resort is absolutely beautiful and it’s a shame we didn’t have the best experience.

Average resort

the resort is set in a jungle which was intriguing with lots of animals like monkeys, deer, iguana, coatis, agoutis etc. Pools were nice and well kept with lots of chairs. Staff were friendly and tried to be helpful . The front desk seemed uninformed about a number if issues. The buildings were nice. Our room on the third floor was large and well kept but the balcony which uncovered looking directly into trees was dirty with animal droppings from birds and monkeys ; a room on the 1st or second  [... read more]floor with a balcony covering would have been much better. The food was poor both in the buffets and specialty restaurants which was disappointing; while we were there they started a reservation required system which frustrating in that you could only book one day at a time ,and only from 7 to 11 am and required you to go to the front desk each morning. the beach was very small but there was a Beach Club which had a breakfast and lunch buffet which was a very nice setting with a very good staff.

Beautiful Resort

The rooms are nice, the resort itself is wonderful, very beautiful and the staff were amazing. Hotel is cut into the jungle and the beach portion was very nice. Pools were excellent and never trouble getting chairs. If you are a true beach person this is not the resort for you but the beach part they have is nice and plenty of fish to see snorkeling.

Great Resort and Vacation

Occidental was a great resort. Lots of places to swim, eat and get some nice drinks. There wasn't too much soliciting, which was something that came up a bit in other reviews. The shuttles from the aiport to the resort are difficult to navigate and they appear to wait until they have enough passengers to make it worth the trip, so that is something Westjet and Tripcentral should look into. But the resort was great, we will be back again.

Paradise!

This is one of the most beautiful resorts that I have ever been too. The staff was so friendly and couldn't do enough for you. The hotel property is lush with vegetation. We got to see monkeys, iguanas, and other cute animals on the property. This property is located right next to the Xcaret Eco park and we did the add on and so glad we did. So worth it!!

Total luxury

We stayed at Occidental Xcaret in the Royal Club. I highly recommend the upgrade. The small private dining area available to the Royal guests was amazing. The service was excellent from drink service or lunch directly to your loungers by the pool or your sit down menu service for breakfast, lunch or dinner. You are still able to go to all the other buffet or a la carte restaurants within the resort, but we didn’t enjoy the food as much outside of the Royal area. Our suite was huge, comfor [... read more]table and clean. There are pools absolutely everywhere around the resort and a stunning man-made beach area with a Royal section at the beach also. They do invite you to a meeting at their ‘first club’ which I am assuming is a type of time share thing so we declined and there was no pressure from the staff to make us attend. The resort is quite big, with nature trails and lots of interesting places to walk but they offer a regular shuttle service to get you around. Covid precautions were taken seriously throughout the resort, masks in all indoor facilities for guests. Staff wore masks constantly, indoors and out. Wait staff wore goggles in addition to masks.

Natures Paradise

Beautiful resort, well kept, clean, and lots of wildlife just outside your door. The salt water pools were just the right temperature to feel nice and refreshing when needing a break from the sun. The staff were super friendly, and the drinks excellent. My only issue was with the buffet restaurant. there was hand sanitizers placed at various locations, but rarely did people use them. No gloves were offered for the handles throughout the assorted food trays, therefore basically no Covid protectio [... read more]n at all except the mandatory mask rule and the temperature check upon entry. Also found the food temperature was a little cool, basically room temperature by the time I got back to my table. The coffee, juice, wine service was hit and miss, some days were excellent and others required getting up to find someone. Otherwise I fully enjoyed my stay.

Tropical dream Resort

The staff were amazing very helpful and nice all the time. The resort was beautiful. We loved the adult area and the snorkelling. Our room was perfect all the time. The buffets were always good and the restaurants were super good.

Fantastic resort

The hotel was very clean, and well maintained. Lots of wildlife (flamingo's, deer, monkeys) Hotel situated by xcaret park. Lot's of activities. Plenty of food choice's at the restaurants. Food was very good. It was a wonderful experience.

Absolutely beautiful piece of paradise!!

The hotel is very well run. The grounds were beautifully kept. Everywhere you looked was gorgeous. The beautiful trees lining the paths gave the feeling of privacy and quiet. Our room was clean with a balcony that looked out onto a lush view. The staff were amazing, always friend,y and courteous. We ate at both buffets at breakfast and lunch. The food was delicious, and the view from the beach restaurant was lovely with views to the beach and ocean. The meals at the 5 restaurants were delicious, [... read more] very difficult to pick a favourite. Loved Pacos Tacos for snacks-delicious.

Amazing resort

The resort is clean and kept beautifully lush. Not your average beach resort. I recommend for families and those that love to walk. It a huge place. Throughly enjoyed ourselves! Negatives were not enough chairs at beach and poolside. There is a ton of space to add more. Staff was excellent! Leo at the beach buffet site was outstanding!

Unlike anything we expected

This resort was nothing like we expected. Our room was clean, bed was comfortable and if you needed anything all you had to do was ask. There were monkeys climbing around the trees, macaws in the lobby area and other wildlife to see. The pool was huge and the food was good with a big variety to choose from. The only thing we didn’t care for was the 2 hour sales pitch to join their Royal Club. The amenities they showed us for the Royal Club were more upscale and very nice but also wildly expens [... read more]ive. Nice for some but it was not for us. I think they need to figure out another way of introducing the Royal Club to their guests instead of taking time out of a guests day, almost felt a little tricked into it with a note on our door that says they want to give you a welcome gift. All in all a good vacation and would recommend to others.

Great family vacation!!!!

Overall very good hotel. Check in was not great. Too long, incorrect information. Corrected by building information desk. No internet, money grab in this day of connectivity. $45 US per week per device. Not really an all inclusive in this regard.

Wonderful resort

Resort was beautifully lush, lots of palm trees and other foliage everywhere and paths throughout the forestry. Monkeys, iguanas, deer, agouti’s all over. You really feel you are one with nature. Along with this lushness also comes extra mosquitoes at dusk and some insect bites but use repellant in evening and all is good. Rooms were very nice and immaculately clean every day. Every single staff member went above and beyond to help and make sure you had a good time. Super friendly and fun. [... read more] Large resort with lots to do. Buffet restaurant was very good and 5 a la carte restaurants were also great especially El Pescador seafood restaurant. Highly recommend this resort.