Great resort

Very clean, grounds lovely, food was excellent. Rooms are older but kept in great condition. I would go back to this resort again! Lots of room around the pools and beach easy to find lounge chairs. The beach is large and beautiful. Staff is very hardworking and friendly.

RIU Jalisco, Puerto Vallarta

RIU Jalisco is a nice resort. The decor is a bit dated for RIU standards. It will be undergoing a major 4 month renovation starting in August. We stayed for two weeks from Jan 3 - Jan 17. Check in was fast and easy. The staff are very friendly and helpful although not all speak English. The rooms are a decent size with two twin beds. Each room has a safe, mini bar and a mini fridge. The maids leave a 2 liter bottle of water each day. The rooms are made every day and the maids do a nice job w [... read more]ith decorations. We had a balcony but the noise from a nearby air conditioning unit took away any enjoyment. The food was very good with plenty of choices. The fried pork and beef could be a bit tough but there was plenty of fish choices. If you like steaks you may be disappointed. The main dining room was large and not busy if you go for the early sitting. There were three ala cart restaurants but we didn't bother with them. The beach restaurant is open so black birds fly in waiting to pounce on waste food. That was a bit annoying. There is a hamburger bar on the beach which was very popular. Apparently the hamburgers are fantastic. They serve about 300 hamburgers and 100 hot dogs daily.You can go for lunch at the nearby RIU Vallarta for a change of scenery. The beach is large and safe for children. At low tide (afternoon) the water goes out almost 100 feet which makes it great for walking. There are many beach lounges but they get reserved fast. So get there before 8am. There are many coconut trees for shade. There is a nice road in front of the resort with a pedestrian walkway in the middle. We saw many roller blading and cyclists using it. Very pleasant for walking after dinner. We walked into Bucerias (45-60 minutes each way) twice during our stay. There is plenty of entertainment. It has a children's play pool and three other adult pools. The towel exchange is good with plenty of fresh towels. The sports bar is open 24 hours and has plenty of TVs, a pool table and two PCs for guests to use. They serve sandwiches, hamburgers and hot dogs. I didn't try any. The cappuccino is good. Overall, it is a nice resort, excellent food, nice staff, free site-wide WiFi. Not the most modern but well worth a visit. It may not be to everyone's taste, but for me, it was fine. I would return.

Amazing resort and fun place to relax with your family

Both the swimming pools were really nice, resort was really close to the beach so not a lot of walking. Also attended the riu party which was really fun. Overall a great resort. The service and the staff were really nice

Riu Jalisco

The resort is so perfect, especially the pool and the beach are my favourite part. Also, the entertainment is amazing, my friends and I enjoyed it so much. Therefore, the room also is so clean and comfortable.

Wonderful trip

We had a fabulous time. Usually we vacation in Cancun, but it has become too busy so we picked another Riu Hotel in the Jalisco. We found it excellent. Great fun, an excellent beach (without the issue if seated that affects the Crimean resorts in Mexico these days) and attentive staff. Great value for money.

Horrible Horrifying experience!!!!

Very bad experience under legal proceedings at the moment will keep you posted, and then I will get into further details. Once I win this case, that was extremely disturbing and will make you never wanna fly Sunwing again for head to Mexico again. Hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello

Great hotel

The Jalisco Riu is great in any subject. The reception people are fantastic to deal with. They always have a smile, remembered my name at all time, found a solution to store my bicycle so that i would not have to carry it on the second floor every day. The restaurant personnel was very pleasant every single day and the Italian restaurant employees were fantastic every single day.

Wonderful Family Vacation!

Our stay at Riu Jalisco was fantastic! The resort is beautifully maintained with lush gardens and a pristine beach. The rooms were spacious and clean, with comfortable beds and great views. The food was delicious and varied, with several dining options to choose from. The staff was incredibly friendly and helpful, making us feel welcome from the moment we arrived. The entertainment team did a great job keeping everyone engaged with fun activities and shows. Our kids especially loved the kids' cl [... read more]ub and the water park. We can't wait to come back!

Worth The Money

Superb Resort for the money! Good Food! Daily evening events! Nice beach area! Nice people! Staff is helpful! Nice space to sit and relax! Neon and foam party weekly! City tour must try! Carry extra 200-300$ for sports

Great Vaca

Hotel was beautiful clean helpful staff Gorgeous beach, can walk for miles along Pacific Great entertainment at night Although a lot going on at times still could relax quietly and read Front desk and bell hops so helpful of where to go off resort

Outdated resort

The hotel is really started to need upgrades, the bottom of the pools are starting to fall apart and you’re always stepping on the broken pieces. The beach is nice, we saw dolphins and wales swimming from the beach which was a nice surprise. The food was mediocre, but not much of a new selection from day to day. The staff were nice and friendly. Worst part about the trip here was ourselves (my wife, 2 sons and myself) plus at least 12 other people we spoke to all got very sick, vomitting, di [... read more]arrhea, head ache,fever and nausea. This has lasted 4 days and still not over it yet. Overall I’d give it about a 2.5 star, wouldn’t recommend

Amazing Resort!!

This whole trip to Riu Jalisco (with Sunwing) was absolutely perfect. The hotel was amazing and clean. The food was top notch. The pools were amazing, clean and so nice. The evening entertainment was just amazing as well. So many activities through out the day for all ages. The beach is well groomed and maintained, I mean they even hosed the sand for you so it doesn’t burn your feet when you walk on it. The staff and chefs were all excellent. Out room services was great. They always cleaned so w [... read more]ell and kept our fridge stocked with all pur favourite drinks. I can not recommend a resort more to anyone. This was an unforgettable trip!!!

Terrible experience!

Beautiful resort. Great pools for all ages. The children area was great for my young kids. Rooms need an upgrade. Staff were ok. I travelled with my family (16 of us) and on day 4 we all got food poisoning. Most of us ate at the Italian restaurant the night we got sick. The next two days we were all sick in bed. What made our experience worse was when we went to customer service to share that we got food poisoning the manager there said “it is suspicious that it’s just your family this happened  [... read more]to”. They implied we were making things up. Others on the resort were also sick. Their customer service is awful!!

I would return!

The grounds were amazing and so well-groomed. The restaurants were also very good. It was nice to not have to book any in advance and you could go to any one as many times as you wished. Beach and pools were awesome. More shade at the beach is needed (at no cost). The hotel is very nice though a few updates could be done such as new mattresses and bedding but they were not that bad. The people are terrific. Housekeeping was very good. That said, we found that we couldn't get water, fridge items  [... read more]or coffee replaced regularly. It would be more efficient for the hotel if one could order what they want. For instance, we only wanted water, beer and diet Pepsi in the fridge but all non diet drinks remained in the room and we had to find the bar cart to get more diet Pepsi. Also, if someone only uses creamer in their coffee, the packets with sugar, Splenda, creamer and stir sticks is a waste. I would rate this resort an impressive 8/10 and plan to return.

Entertaining Beach Resort

Staying at Riu Jalisco was a lot of fun. Their nightly and daily entertainment and events were so well put together and executed. It was a great size resort to walk around to the pools, beach and restaurants. Very clean and the staff are very friendly. A few things to note- it is a small resort, so if you don’t want to be up late, consider that you will hear the entertainment, club and other guests well into the late hours of 11pm and later every night no matter what. There are three or four res [... read more]taurants: all are variations of the same buffets give or take some difference and some are larger and open at different times. There is a nicer “piazza” where you can also order off a small Italian menu. The lunch buffet had some challenges where there is one buffet on the beach that was very hard to find a table to eat at that was clean or available due to lack of monitoring how many eat at once. Breakfast buffets could also be difficult to find seating at past 9am. Overall it was a wonderful experience and we would not hesitate to stay here again as a young couple who wanted a balance of relaxation, on resort entertainment and proximity to main excursions.

RIU Jalisco

Good location on the beach. Cons: You have to pay at least 15 American $ for an umbrella, to get some shade. Hotel is noisy at night constant slamming of doors. A guy tried to break down our door, insisting that we were in his room. Frightening experience. We barricaded the door with the table, so he couldn’t get in. When we called the front desk, they said there was very little security and the guy was probably drunk. Nothing was done about it. There is a gym, there are three treadmills. T [... read more]wo were broken. The benches to work out on, quite filthy, I don’t think they were ever cleaned. Pros. Restaurant staff are very nice. Food, for an all inclusive was quite good. Lots of fruit, good variety of entrées. The Italian à la carte was just OK. The “steakhouse” was better.

Disappointed

We were told by our rep that the restaurants were going to remain opened until 11:30 pm, nothing was opened. No Room Service at all. No pool service had to get our own drinks Out 5 restaurants only one was opened for breakfast and then there was a break when nothing was opened. Restaurant for lunch opened at 1:00 pm Only allowed one towel per person at pool. Mini bar was refreshed every other day water was important and we call every day to get some. Entertainment finished a [... read more]t midnight and very loud we could not sleep. Security did not control a noisy bunch of young adults at 2:30 in the morning. We were initially told by our rep to meet at 5:30 pm for departure. On departure day we were informed by the rep to meet at 4:50 pm as our flight is now scheduled to leave 1 hour earlier. When we got to the airport the check in agent said that there is no flight change and it was schedule still to leave on time.

Amazing resort

The resort is kept very clean. The grounds are immaculate and the bathroom by the pool/beach was cleaned after every use. Very impressed with that. There were a lot of chairs at the beach which was great no matter what time of day.

Not bad resort

The Riu Jalisco was an okay resort, the grounds were beautiful, the resort was very clean, the food was good, the staff were very good, went above and beyond to make you happy. It was nice that you didn’t need to book ala cartes, you could just walk up and get in, the food there was also good. The only one you needed to book was the steak house and for a steak in Mexico it was actually pretty good. The rooms were ok, dated and the bed was as hard and uncomfortable but ?‍♀️. The shower was small  [... read more]but we are used to staying at a Riu palace where this is bottom of the scale. This resort only has a few ocean view rooms so if you think you are getting one don’t be fooled. All the rooms that view the pool are family rooms with two queen beds, all the other rooms face palm trees which makes no sense because the disco it right by family rooms. This resort has ALOT of children and 20-25 yr olds so if that’s what you’re into then this is the place for you. If you want to hang around mature older 30-60 yr olds you can go next door to the Riu Vallarta and swim in there adult pool. Jalisco does not have an adult pool. If you are looking for an even older crowd that goes to bed early and reads books go to the palace. All in all this is a good resort it’s just not what were thought we were going to. Would I come back?…. Yes if I was younger and with a family for sure, next time I will go to Vallarta…. If I can make a suggestion… go on the rhythm of the night excursion (Riu Jalisco wanted $159 and vip 199, book it at Vallarta and you can get it for $145) Amazon show though

Riu Jalisco

Everything was good. The staff at the hotel were very good and they were there to help you if you when we needed something. Cleaning staff were very helpful and respectful. Food was good but the Gluten free food was not well displayed and some of the service staff had problems understanding what we needed.