Nice resort

The rooms are ok need some renovation. The AC woudnt stop working which was very loud. The food was good and many varieties. Need more umbrellas and shade on the beach and the pool. Service is amazing

BEAUTIFUL RESORT

The hotel was beautiful and very clean. The speciality restaurants were very good, but the notice that they are first come first served was not the case for the Steak Restaurant. For this restaurant you had to go to the restaurant shortly after 5:00 and stand in line waiting to see if you could get a reservation. The wait was worth it as the meal was delicious with quite a few options. However, it was misleading in the material on how to visit this restaurant. I did find the food in the buf [... read more]fet sometimes a little cool when it should be hot. The bar tenders were very nice and friendly.

Fantastic stay!

We had a wonderful time at this resort. The food was amazing. The room was clean and service was great. We enjoyed every minute of our stay. We had a room with Cinderella balcony would have liked one we can out chairs to sit outside but that wasn’t a big deal for me. The air needs to stay on with door closed or the room will sweat and feel even more damp. I would definitely recommend this resort and intend go back sometime. We get consistent service at RIU never disappoints.

Wonderful Resort!

I would highly recommend the Riu Palace Aruba. Such a beautiful location with amazing ocean views. The ocean is warm and not too wavy to swim in - very enjoyable swimming location. The resort is well run and very accessible. Many great restaurants with great food and wonderful staff. The room we stayed in was very comfortable with the largest bed I've ever seen! The entertainment staff was amazing too - such a nice variety of daytime and evening entertainment. The daily aerobics/Zumba ses [... read more]sions in the pool were a hit with me - so fun!! All of the staff were very friendly and helpful. By the end of the week, we felt like we'd made many new friends with the servers, bar tenders and entertainment crew. All in all - a great place to vacation (either as an adult couple or a family with children). Aruba is a very safe feeling destination. It's wonderful to be able to walk out of the resort and explore the area without feeling nervous. It was also great to sit on the beach and not be bothered by peddlers. All in all - a great place to visit!

25th Anniversary

Stayed Nov.25-Dec.2. This was our 5th time here but the last time was 5 years ago. The resort grounds are very well kept as well as the lobby and general areas. Food was ok. Never went hungry. Beach an ocean are amazing. You can’t beat it but to get beach palapa and chairs be prepared to be out there in the dark at 5:30 am. For the pool by 7am.now for the rooms. We had a superior ocean or view on 6th floor. The rooms are very musty smelling when you enter. It took several days for it to subsid [... read more]e and your sheets always feel wet. . The curtains have mould on them as well. There is rust in the showers. Both of our sinks were also plugged and took forever to drain. This place is very humid so don’t leave patio doors open or everything will be soaked. Now for the entertainment team. They work hard and were excellent to watch. Servers around the pool were slow and no service to the beach so you have to walk to get drinks. Sometimes they filled our mugs and other times they would only give us 1 drink in a plastic cup refusing to use our mugs which is totally ridiculous. First off we are saving dishes by bringing our own mugs. Secondly it’s a pain to have to walk from the beach to the pool bar every time you want one. We took a cab for $14 to tres tapis to snorkel with fish and turtles. Well worth it. To be brutally honest I’m not sure I will return to this resort because of the awful state of the rooms however would definitely keep coming to Aruba. Also it was our 25th anniversary and my adult son was in our room and they gave us 3 separate beds and didn’t do any little gestures to acknowledge our anniversary. Last of all the hall was cluttered with cots and room service trays that took a long time to get cleared. This place definitely needs improvements

Riu Palace Aruba stay 7 fays

Hotel needs upgrades. Room was not satisfactory. Breakfast/ lunch was good. Dinners horrible. We ended up going out for dinner because food quantity and wait was terrible. Wouldn’t recommend this hotel to anyone. Beaches are beautiful. Pool was okay. Lots of people at pool bar throwing their cups in pool causing hazards. Need staff in pool cleaning up cups, and mint from people’s mojito drinks. Overall 4 out of 10 for resort and 9 out of 10 for Sunwing Airlines

Loved Aruba!

The Riu Palace grounds were amazing. Food was excellent. Only thing is the rooms need updating and some love put into them. With all the newer resorts there, Riu needs these updates. Staff were pleasant for the most part

RIU Palace, Aruba - Excellent

Though older, this hotel is elegant, grandiose and beautiful inside and out. The rooms (I've stayed in a couple) are spacious yet warm and cozy and well laid out. The beach is well maintained, clean and free of vendors. The beach is also very beautiful and the sea is always warm. The Hotel offers a wide variety of tasty food delights to suit all and the staff at this hotel, in every department, provide a warm and welcoming friendly service twenty four hours a day and they are outstanding. [... read more] This is my second stay at this hotel and it won't be my last.

Beautiful property...

the grounds, pool and beach front were beautiful, however, the hotel buildings are showing it's age, rooms need to be renovated, we were lucky to receive a renovated room, however, it was located on the second floor with NO elevator, we asked to be changed because of my hip issue I couldn't do 14 days without an elevator...second room was horrible! it had a horrible musty smell, we were ankle deep in water in the shower every single time it was used as it wouldn't drain properly, in addition one [... read more] of the bathroom sinks had draining issues as well and we were constantly finding drain flies in the shower and bathroom area, they sent someone to fix the issues, we were then asked if "things" were fixed :( !!...we were moved to a third room, this room didn't have the musty smell thank God, but the glass shower door was missing, but a shower curtain had replaced the door, but fell off the wall as the pole wasn't long enough to have proper tension against the shower walls and was assisted with cardboard to fill in the additional space that the rod didn't fill in...the lock hinge on our patio door fell out and couldn't lock our door (we were on the first floor) the air conditioning unit didn't go higher than 21*C and was very cold, had to wear my down filled jacket a few nights over PJ's we also had to shut it off completely, we found too many dirty dishes in the dish stacks in the dining room..for the price you are paying, there were too many stupid issues to deal with

Disappointed with repair work

When we arrived they were doing construction on the inside of the gym. Then they were taking a jackhammer to the balcony above us during the day while at the pool. We moved over to the pool in front of the bar and then they were doing repairs there for the rest of the week. (Removing tiles off seats and tables.) Also now moving outside of the gym to repair the walkway and remove tiles (jackhammer or reciprocating saw) lots of noise and dust. Rather surprised they would do so many repairs dur [... read more]ing, what I would consider the popular tourist season.

Very good

One thing I have to say is that the resort needs a renovation. The shower door wouldn’t close fully, some of the dresser drawers wouldn’t close and were left open for our entire stay. The bar fridge was leaking to the point that there was a big puddle of water in the entrance for two days. Big change in three years!

Great resort

Food was amazing, quite a variety at buffet. Staff were very pleasant and very efficient. Very clean resort, staff constantly cleaning. Location fantastic, huge beach area, access to hotel next door.

Riu palace

Food selection and quality was excellent. Staff very helpful and accommodating. The resort needs some renovations as it seemed a bit worn down. Also they need to manage the reservations of umbrellas by pool and beach better. Too many unused lounges wth reserved towels. Entertainment by pool was good but could use a bit of quiet time in afternoon

Amazing resort!

Where do I begin? Such a beautiful resort with amazing friendly staff. I have never met more accommodating people. Our Sunwing rep took care of us when we needed him the most. We met one particular bartender, Nelson, who will be a friend for life. The resort is very clean and looks just like you see on YouTube. We will definitely be going back!

Great experience. Will come back.

We stayed at the Rio Palace Aruba first week in dec. The room and resort overall were very clean. Housekeeping was on the ball. We dined at the buffet restaurant the entire stay. Food was well prepared and more variety than we could sample in the one week stay. We found the staff courteous and helpful the entire time. The beach was clean and always groomed. No sargasum. If you like to use palapas, you will need to reserve one early. They go fast. We did a couple of trips off resort. Wish we ha [... read more]d more time to do more. Will have to go back to complete the Aruba experience. It truly is One Happy Island.

Excellent resort. Clean and friendly

We had an excellent time. We will go again, but will stay 2 weeks next time. Very safe island. We had to complete a health app regarding covid 19. Very little masks were worn.Weather was beautiful the whole time.

WOW!

We love this hotel. We were here 13 years ago and came back again. It's better then we remembered. Clean, beautiful, amazing beach and pool. The staff is so nice and helpful. Our room was in the main building on the 8th floor. It was spotless every day and we had a fantastic view. We loved the buffet and there was always something new to try. Can't wait to come back!

Amazing Resort

This hotel is amazing, very family friendly , clean and well kept. I would 100% recommend this hotel! The hotel staff was very friendly and welcoming! Food and restaurants are all amazing and very clean!

Very Special Resort

We are very impressed with the outstanding layout of the Rui Palace,the buildings the grounds,trees,,plants,big revolving doors the Greeting Staff was simply a marvellous start to a great vacation. Throughout our stay the restaurant staff, night entertainment, tours was indeed better than expected. Our vacation was indeed a time on earth spent as if was in Heaven. I give five thumbs up to the Pool , towels , and Beach services.

Good times by all

The hotel was fantastic, food was really good, hotel staff was terrific, really no complaints!!! I guess the only thing would be never got a map of the grounds we were wondering where the poolside bathrooms were and of course the buffets but we did end up asking! Easy to walk to restaurants and shopping