Best for Families

Definitely no more than a 3 star. A little old, a little tired, but a great beach. The accommodations are comfortable for sleeping and the view from building 9 Oceanside is amazing. The food leaves a lot to be desired...same every meal and they need a new chef. Pasta and rice are mushy, vegetables are crunchy and they don't have bacon or sausage, etc. at breakfast. We ate off the resort a lot since the bus was .50 cents to get to old town or other places fairly quickly. The staff was very  [... read more]friendly and helpful but it's best if you know a little Spanish. The location is the best in the area for touring starting point to see Puerto Vallarta.

This resort was great, the food was not!

The resort itself was beautiful, very manicured, the rooms (we stayed in the new tower) were beautiful, marble floors, luxurious bathroom, great beds, the 2 pools were good, the staff were really friendly and helpful but the food was really lacking compared to other 4 stars resorts. There wasn't much selection and it was repetitive and there wasn't much flavour. We quickly got sick of it and had to eat out the last few days. So if you can do without a selection of food, by all means stay here [... read more]!

Disappointed

Nice beach, time share resort with a lot of emphasis on the time share people. Food was mediocre at best. No coffee pot, alarm clocks or storage for clothes in the Tower rooms. Hot water only 1 day. Ceiling fan in main buffet actually fell 20 feet almost hitting a guest while he was eating - very scary! Bar hours were not very good - 11am for the beach bar and 1 pm-11pm for the lobby bar. Close to shopping and easy bus ride to downtown. Wouldn’t recommend for the $ we spent.

Great times

My husband and I had a great vacation at Krystal resort in Puerto Vallarta. We were greeted first off with s smile and helped to our room after check in. Clean modern room and amazing view of the ocean. Resort not too big with lots of old Mexico charm. Very welcoming. Food tasty however not a huge variety. Best bar service at the beach bar.

Beautiful resort

The hotel was beautiful. Marble floors, updated rooms and amazing stay. The food was average in the buffets. The Italian a la carte was fantastic. Downfalls would be there was no nightly entertainment and the beach was so waving that you couldn't go in. Lots of vendors on the beach if you like to barter. The city bus was just outside the hotel if you needed a ride. Its a quiet hotel so if you are looking to relax this is the place for you.

Good resort for the money

The hotel was a little old, but fairly well kept. Room was clean but maid forgot hand towels and to refill tissue box when it run out. Not a big buffet but what was there was good. The servers were not real attentive had to ask for more coffee and some of coarse were better than others at their job .The chairs in the dinning room were very uncomfortable but the ones out on the patio were fine so we sat there instead. Lobby staff were great very helpful to our needs.

Nice place

It is a very nice resort.Since I have never stayed at a 5 star this resort was a 5 star to me.The food was amazing,very authentic with a lot of variety.The staff was always friendly and polite.If you want a Mexican vacation experience try this place.I understand that the small resort on the beach.where we stayed is being torn down to make way for ANOTHER condominium tower.So sad.It is one of the only original places left.

Felt like a vacation!

The hotel grounds were very well kept and looked beautiful. The room was a nice size and we had an ocean viewfrom the 4th floor. The rooms were a good size and we were greeted by a plate of food a bottle of Tequila and two cans of pop. We did end up with two double beds, which were not the most comfortable The room and bathroom could use some repairs but not to the point that it was rundown. Besides we spent our days and part of the evening by the pool or talking to other guests. Over all we ha [... read more]d a very good time and the only thing I would have change is more time there and a place closer to downtown.