Everything we expected!

My second time here and got to see everything I missed the first time. Riu knows all-inclusive. Very impressed. The shows, the food, the staff! I dont think theres anything I could suggest to make the resort any better

Beautiful,clean and friendly resort!!!

This is my 5th Riu hotel I have stayed at but this adult’s only resort is by far the best! The hotel itself is very clean and all the staff are extremely friendly, helpful and professional. The Buffett food is great- I don’t know what people expect from buffet but you must keep in mind that they do get repetitive but was great. I actually had salads and fresh veggies and thankfully enough I did not get sick. The black and white steak house was the best and their lobster was delishhhhh!!! Nig [... read more]ht entertainment was ok but ended by 11pm , however , we would walk to the Riu Cancun next door and hi to the hotel disco with cover and drinks already included ! The beach was clean and able to see your feet! The left side of the beach is better for swimmimg.If you want to get away from kids this is the place- ADULTS ONLY!!! Also the location is super!! You can walk out of the hotel and safely walk on the streets filled with souvenir shops, malls,restaurants , clubs and a huge supermarket. It is very safe to take their public bus for 12 pesos !! This is our fourth trip to Cancun and we feel very safe walking on the streets and taking their bus. I would highly recommend this resort!

Triple AAA Resort

Jr Suite - Fabulous Room Cleanliness - Spotless Restaurants - Great selection Must have lamb chops at the Italian restaurant Great lobster tail at Black & White restaurant Pools - clean and well kept Plenty of lounge chairs in sun and in shade Bar and drink service - endless Beach - clean and fantastic Entertainment - ok Weather - Fabulous Overall Experience - Incredible

Very good resort

We spent one week in October at this resort. When you go Riu you know that service and cleanness is always a given. This resort lives up to it's name Palace and I'd like to salute the management and the workers who makes this all possible! I was amazed by the little details that they add to everyday things. At the buffet you could find those little plates with food in them each made by hand. And the chocolate!!! The best chocolate ever at any resorts. I could go on and on praising everything. Bo [... read more]ttom line is they deserve the five star that I had given in my review.

Meh

I had a good time with my family because we tried to make the best of it but overall the service wasn’t the greatest, the entertainment staff were rude and most of the time the staff wouldn’t even speak to us when we wouldn’t tip them it was almost as if it was expected for us to tip every time. They were not professional. Only had a good time when we would leave the resort and go to the downtown area

5 star experience at the Riu Palace Las Americas

This might be lengthy but I feel the more details you know, the better you are equipped to make a decision. We flew from Toronto, Canada to Cancun Mexico via Sunwing. Despite all of the bad publicity Sunwing has received lately, we did not have any negative experiences on this trip. This was a 6 day trip for us and, as experienced travellers, we travel lightly with carry-ons only. The flight was 3 1/2 hours down and we were processed efficiently at the Cancun airport. As the Riu Palace Las Ameri [... read more]cas is about a 1/2 hour ride from the airport we purchased only a couple of cans of beer for the ride. Cans are USD $6 each from the vendors at the airport - a bit of a rip, but better than the USD $8 they were charging a couple of years ago. Upon arrival at the RPLA, we registered quickly, but were told that our rooms wouldn't be ready for several hours, so we did some exploring. The resort is a fairly compact property so everything from pools to bars to restaurants is a short walk away. The room: At 2:30 we were told that our Junior Suite was ready so we offloaded our luggage into the room. The room was spacious for a Jr Suite with a nice king bed (that can be split into two small double beds), large flatscreen TV, and a mini fridge that was stocked daily with beer (Dos Equis cans), soft drinks and water. There is also a liquor dispenser in every room with 4 premium liquors stocked in it and a coffee maker with both medium roast and decaff coffee. Lots of closet space, with both a digital safe, an iron and robes within. There is also a large 8 drawer dresser. A nice sized balcony with ocean & lagoon views greeted us as well. The washroom is a good size with double sinks, nice tiling and a large shower. A good quantity of shower gels, soaps and conditioners were supplied as well. 24 hour room service comes with every room and there are menus supplied in the room for all of the available room service choices. TIP: leave your air-conditioning on low with the fan on to keep the humidity lower in the room. TIP: Do NOT drink the tap water. Use the bottled water for drinking, tooth brushing etc. If you need more water there is a mini fridge in the 24 hour lounge next to the lobby, that is stocked with water and soft drinks. We usually took a couple of bottles of water every time we passed by it. You will need to put your room card into a card plug just inside the door to activate the electricity, and air conditioning. If you need to charge phones or tablets, do it at night with your room card plugged in. Pools: As you exit the main doors from the lobby towards the ocean beach there is a large main pool straight ahead of you. It is surrounded by large covered chaise lounges. If you go from there to the right you will find the "party" pool. There is a standup bar on the left side of that pool, and a swim up (pee-bar) bar on the right side of the pool. This is the pool that is used for Aqua Fit, volleyball games, etc. Music is pretty loud latin techno-pop, so it will either be to your liking or not. If you go left from the main pool, there are a large number of loungers under shade covers that extend all the way to the "quiet" pool. There are waiters serving drinks all around the pool areas and the beach. If you walk down the stairs from the patio areas around the pool, you will find yourself on the beach. It's not as wide a beach as the ones we have been to in the Mayan Riviera, but its still a good size and has some length to it, as you can walk down to the Riu Cancun next door and beyond. TIP: your wristband from the RPLA will allow you to use any of the facilities at the Riu Cancun as well. The RPLA is an adults-only facility, while the Riu Cancun next door is a family friendly facility. The beach is well maintained and there are a variety of beach vendors, but they will not approach you if you give them a polite "No thanks". The food: Definitely a positive at this resort - the food is excellent. The buffet is excellent and with the themes changing daily, there is always something new to try. My personal preference is seafood and there was always a good variety of that from grilled mani-mahi, grouper and squid, as well as deep fried sea bass and ceviche. If you are into steaks, roast beef, pork dishes, chicken, pasta, pizza, salads, and desserts there are way too many choices to describe. Mimosas or straight champagne (it will probably be a good cava, cremant or prosecco - not sure which) are available at every meal in the buffet. Kudos to my friend Ismael, who provided us with 5 star service and a smile every time we visited the buffet. There are 5 a la carte restaurants to choose from. We experienced the steak house (surf & turf tenderloin steak & lobster tails were to die for), The Krystal Fusion restaurant (also very good) and the Italian restaurant (I recommend the portobello mushroom lasagna). My wife said the cod was excellent as well. In a slightly different twist from other resorts we have been to, the Italian restaurant is also open for lunch time sittings, which is when we experienced it. We did not eat at the Japanese restaurant, or the Mexican restaurant. Our friends did try the Mexican restaurant and rated it quite well. Drinks: Beer is Dos Equis draft at the pools, but you can order a variety of bottled Dos Equis brands (Dos Equis, DE Ambar, Sol, Tecate Light) at the buffet and a la carte restaurants. This resort is all Dos Equis, so you won't find Corona here. Liquor at the RPLA is all premium brand, so typically vodka at the pool bars will be Absolut or Smirnoff, gin will be Tanqueray or Beefeater. depending on personal preference, you may have to tell the bartender to go easy with dispensing, otherwise it's pretty easy to quickly get intoxicated. All of the bartenders know their mixed drinks and cocktails well, so you can order pretty much anything and they will know how to make it. My fave is a Dirty Monkey, with fresh banana blended in. There is a Cappuccino Bar that serves great capps/coffees/lattes as well as pastries just to the left of the main street doors in the lobby. It's open for most of the day, but not in the early morning. Management - see my suggestion below about opening this bar early in the morning. If you are feeling the urge to eat in the middle of the night, there is a 24 hour lounge next to the lobby near the elevators. Here you will find a variety of both hot (pizza, nachos) and cold foods (sandwiches, donuts, salads), as well as a mini fridge stocked with water and soft drinks. There is also a coffee/cappuccino machine and a set of draft beer taps. TIP: If you want a coffee before the buffet opens at 7 am try to get to the coffee machine in the 24 hour lounge early. By close to 7 am there is quite a line-up for it. If management is reading this, you need at least one more coffee machine installed in the lounge to reduce the line-ups, OR I would suggest opening the Cappuccino Bar at 6:30 am when most people are craving that morning caffeine. Entertainment: A different show every night, most of them pretty good. Kudos to the animation team as they put in really, really long days getting us to participate in pool and beach activities, rehearsing as well as entertaining us at the shows. TIP: there are no washrooms in the theatre, which means you have to walk to the lobby washrooms. If you walk just to the left of the stage and go thru the tall door, it will take you straight into the lobby bar and a much shorter walk to the washrooms. The on-site Renova Spa: pricey, but according to my travel companions, well worth it. A full body wrap and massage will run you USD $149, while a 30 minute back massage will cost USD $69. There is also a small store in the resort just off the lobby that sells a small variety of souvenirs, cigs/cigars, and clothing. There is also a mall just down the street across from the Riu Cancun, called the Plaza Caracol. Souvenirs, clothing, silver, etc can be bought there for very reasonable prices. If you are buying silver, there is one store there out of about three selling jewellery that I would recommend. It's called Sol y Luna Jewelry. Everything is .925 registered silver and they sell by weight and do give you a receipt with the certified weight. It looked to have a Trip Advisor recommendation poster on their window as well. Money TIP: Some people carry USD, which is accepted just about everywhere. I carry both USD (small amount for tips) and MEX pesos for purchases. I order and purchase the pesos in Canada at the bank before we leave as the exchange rate is far better than what you will receive anywhere in Mexico. Most places list their prices in pesos so I prefer to pay in pesos as their conversion from pesos to USD will leave you on the short end once again. TIP on tipping: no it's not required at this resort, but I do reward good service as most of these good people do not make a whole lot of money in the service industry and tips probably help them out a lot. In summary, our experience at the Riu Palace Las Americas was top notch and I would not hesitate to recommend this resort to friends and family. Food, drinks, accommodation and SERVICE are second to none. All facilities are within a short walking distance.

The Staff Were the Best

The hotel was absolutely stunning inside and out--infinity pools, right on the water, great decor--and very clean. The staff were amazing--they remembered who we were, would stop to talk to us, and were always enthusiastic and ensured we were having a good time. The food and drinks were really good, but the desserts at the restaurants could use some work. The rooms were nice and quite big but the A/C and light switches were hard to work.

STELLER HOTEL

I would give this hotel a 5 star rating and here is why. first of all check in went so smoothly got the room we wanted and were welcomed with champagne. The room had everything you could ask for large bathroom double sinks walk in shower soap dispensers shampoo body wash fresh towels and robes. The room also boasts a stellar ocean view with mini bar king size bed which was very comfy, fridge fully stocked with water pop and beer. There was also a mini bar with four different kinds of liquors in  [... read more]it.WOW food here was outstanding, you had your choice of steakhouse, japanese, italian, fusion, or the buffet which we went to the majority of the time because they had something for everyone and no reservations required.Pools were very clean great bar staff and entertainment and service around the pool.The hotel was recently renovated so everything was pretty much new, bathrooms around the hotel cleaned spotless, lobby was amazing and wifi was free all around the hotel.There was lots to do here water sports, excursions, nightly entertainment shopping near by and all the staff were so helpful and friendly. You must go here trust me you wont be dissapointed loved it.

We didn't want to leave even after 2 weeks!

The rooms were great. Clean, modern, elegant with a comfy bed, large bathroom and beautiful balcony. We had Incredible views that we loved waking up to every morning. We also ejoyed our evenings with the shows dancing and having a nightcap while staring at the upside down big dipper :)

Perfect 10!

This was one of the finest resorts I have ever stayed at. The staff were friendly, never missing a "hola" as I walked passed, the food was amazing with great selection and presentation, the property cleaned to perfection.

Absoultely Amazing!

The resort is impeccable, the staff were extremely friendly and welcoming, the rooms were clean, the service is unmatched. Food quality and service was a definite 10. I would stay here again in a heartbeat.

Great vacation in Cancun

I really enjoyed my vacation in Cancun and it all started with an amazing stay at the Riu Palace Las Americas. Everything from the staff, the beach, the food & the location was perfect. I recommend it to anyone seeking a nice relaxing stay in Mexico.

Just breathtaking...

This resort was so beautiful. It was literally like living in luxurious paradise! No words. The entire outside of this resort is white, pools are blue and the view is amazing! We went for 3 nights 4 days in July ( past week) and it felt like 3 weeks. July has to be one of the hottest humid times of the year in Mexico - I would recommend going during another month where it is much cooler, for your own sanity. Service was amazing, views of the ocean were just beyond dazing and everything was very  [... read more]clean! Food - also good. I am Indian so I would have preferred more spice and flavor but never the less, it is still yummy. Their buffet area has an amazing view however there is a lot of pesky wild crows that find a way in (despite the netting) and pretty much eat the buffet with you lol. Not a huge botheration but do not leave your food unintended.... because its no longer your food now. Beach - white sand and very clean. There were specs of seaweed but hey! its the ocean. It is how it is. If you don't like it, then there is always the pools that overlook the ocean also. Rooms - clean but get very moist because there is not much ventilation. Did not like the bed cover too much. It felt really heavy, old and an almost moldy color blue but luckily I brought my own sheets so I made due. Overall, I do not have any concerns with this resort. It was an absolutely beautiful trip.

Really satisfied with the hotel resort

The hotel had amazing grounds not too large. Very easy to access all the areas including the three pools. The rooms were clean and quite large and all had balconies. The resort offered fantastic food including restaurants. I was impressed with the buffet. so many options to choose from but above all each and every dish was delicious! I'm very picky eater yet the fresh fish and Variety offered was very impressive. This hotel has amazing service. Each staff member on the resort is kind and helpf [... read more]ul and works very hard to make our stay pleasant. This is my third time at this resort and each and every time I go I am more and more impressed The beach is so comfortable and easy to access from the resort. I'm happy to report that this year they've included umbrellas on the beautiful white sand beach which is a huge bonus Again the service is impeccable and I would like to see more travellers tipping. It's really sad to see that many do not considering the impeccable service

Cancun's Finest

Comparing the resorts I have stayed at in Cancun, I can say that this is one of my favorites. The beach was clean, the food excellent, the rooms very well kept, and that staff the friendliest I have ever seen. I will definitely tell my friends to stay at the RIU resorts and especially this RIU Palace Las Americas.

Wonderful Resort

The Riu Palace Las Américas was absolutely wonderful. The staff were outstanding, extremely helpful and friendly. The food was fantastic at all the restaurants. We enjoyed our vacation very much and would return in a heartbeat.

Wonderful vacation

I HAVE BEEN TO THIS RESORT 3 TIMES NOW AND EACH TIME IT GETS BETTER THE PEOLE OF THE RESORT ARE SO POLITE AND THE GROUND AND SURROUNDING AREA IS VERY CLEAN AND WELL KEPT THE FOOD IS GREAT AND SO IS THE ENTERTAINEMENT WAS WONDERFUL TOO GO BACK AGAIN YOU WERE ONLY A 25 MIN. DRIVE FROM THE AIRPORT AND ALSO CLOSE TO OUTSIDE ENTERTAINMENT

Riu palace

Extremely clean, wonderful workers, lots of choices for liquor, and great location walking downtown within minutes. Was afraid of food poisoning, but had fine dining every night! Lobster and steak (Y)

Fabulous resort

I enjoyed my stay very much, beach access was superb! This was my second visit and I enjoyed it as much as the first time. I will definitely go back to the resort for another relaxing vacation.The food was very good, many choices at the buffet. The restaurants are diverse, something for everyone. The service and the food, excellent

RIU sets the bar high

My husband and I went to the RIU Palace Las Americas from Jan 30-Feb 6/15 to celebrate our 10th anniversary. We wanted to go to a RIU resort as we had had our first experience with RIU on our honeymoon and were thoroughly impressed with the quality and high standards of service they provided. We were not disappointed this time either. The quality of the hotel, its facilities, service, staff, food and drinks were as excellent as we remembered. We only had 2 disappointments: 1) there isn't a long  [... read more]stretch of continuous beach to walk on at this resort and 2) our trip was marred by unbelievably obnoxious and ignorant people (just a handful - a loud, obnoxious handful). Of course that is nothing to do with the hotel. I was just surprised that that kind of behaviour went on at such a nice resort, and was allowed to go on. Otherwise, we would absolutely recommend the RIU brand and this resort in particular.