"Ibero" is a "Star"

Very nice resort nicely situated in the hotel district of Cancun. Easy access to everything. The resort was big but not too big, and extremely beautiful. Golf course was excellent, even with Crocodiles at almost every water hole. Food and service was also very good. A solid resort. All in all Id recommend this a as a vacation spot.

Great Stay

Very Clean and beautiful resort. Pool is incredibly large and over looking the expansive beach front. Japanese restaurant was fantastic and definitely a favorit. Great staff. Buffet could have had larger selection for sure. Other resorts have theme nights for buffet which was lacking here. Evening entertainment was ok but not great.

Blissfull trip

My boyfriend and I took a holiday to Iberostar this September. I don't think words can describe how perfect our vacation was. From booking the flight, to going and coming home every single part was smooth. Nothing about the people or the place deserves a bad review. I suggest booking with Marlena Bielak. She made the process easier than expected. The food was amazing, the staff was accommodating and fun. This trip was worth every penny. The price is well worth it for the vacation you will have.

Beautiful Resort

We spent a week in late August in this resort. It's a very good size, not so huge that you need to walk 5-10 min to get from your room to the pools and not so small and cramped. Everything is very accessible. Staff are extremely friendly and professional. Food at the buffet restaurant is very good but can be a little more flavorful. They are constantly cleaning and maintaining the resort. Beach is very close and no shortage of chairs. There are some pool activities everyday. Public transportatio [... read more]n(bus) stops in front of the resort and takes you to the shopping center in 10-15 min. fare is $1.00 US. If you have Mexican Pesos is less. Buses are very frequent and safe. I recommend you to go to the mall in evening because it's an outdoor center and gets really hot in day time. They are open till 10:00 PM.All and all, I highly recommend this resort.

Great vacation!

Great vacation! It was very nice trip, very clean hotel enviroment and friendly stuff who providing warm service. Especially they do house keeping more than three times per day. Also there swimming pool are great. I would like to come back again!

Fantastic

Hotel and grounds were always keep clean and well supervised by staff. Food was great Beach was very good, and our overall experience was very good and we would return. Only area we believe which needs improvement is the check in , we saw no organization here and actually was a very frustrating and challenging experience. We have to give top praise to all staff, to single out anyone would be unfair as everyone we dealt with was helpful , friendly and always smiling.

Amazing and Beautiful Resort!

When we first got there we walked into the lobby and was amazing by the beautiful tall ceilings and the decorations/flowers. We were then greeted with very refreshing and delicious drinks. We were a bit early (arrived around 1 pm) and checking in is at 3 but we got our rooms anyway. After we got our room keys there was also options to book for dinner as well. When we got to our rooms we realized that we were upgraded from a standard to a superior. The view was AMAZING! We were on the 5th floor w [... read more]ith the view of the ocean and the whole resort. There were lots of places for seating by the pool as the pool was a very nice size. The end of the pool was the best as it dropped off making it look like we were at the beach. Staff is very friendly and kind. Always making sure everything was good and that you were good on drinks. Best restaurant would be the steak house as it was the best steak we had ever had. The rib eye was to die for. It was so tender and juicy even when I ordered it Medium. The room service food was not good but the buffet has many options and was good. Hotel area was always clean and there were workers always present anf making sure everything was up to standard. There were shows everynight by Star Friends. They were amazing and very entertaining. They were also around during the day doing activites as well. David from Star Friends was very helpful and very friendly. Had a very relaxing and enjoyable vacation!

Iberostar Cancun was amazing!

The resort itself was fantastic! the service was great and the food and beverages were excellent. They had all the premium alcohol drinks that surprised us as well. Since we went for golf which was amazing by the way, in perfect shape and not busy at all.. the guys servicing us on the course with food and drinks were very personable and kept coming around every few holes asking if we needed food and drinks. We were treated like kings! The beach and the service around the resort was first class. [... read more].. Great vacation!

Rooms need serious attention - old and not so clean - but resort is beautiful

Just back from the Iberostar Cancun ,the food is wonderful, all good from buffet to specialty restaurants. The steak house restaurant was amazing, great tenderloin. The beach is a 5 star beach for sure!! Staff are really nice. The pools are great and not cold. We were glad we insisted on a superior, ocean view room, overlooking the pool. Some of the rooms overlook a construction site, and the lower rooms overlook the air conditioning system. Yuk! The kids place is in need of upgrading, [... read more] the furniture is old and not so clean in there for little kids. We had a wonderful time despite the room - more like a 3 star room - and would go back if the rooms were renovated, but beware, it is not 5 star hotel. I would not recommend this hotel to a friend because of the rooms.

Good hotel

First time at an Iberostar. Arrived before room was ready and was sent straight to a concierge who began telling us about this great promotion that week. It turned out to be a time sharing presentation to join their club. Was not very impressed. We had a few issues with our room - TV remote defective, no hair dryer, and air conditioning was not working properly. However, these were taken care of shortly after they were reported. The one thing that freaked us out was the sliding glass door  [... read more]on the mini balcony, the door came completely off the track one night when we returned to our room after a show. My husband had to hold on to the heavy door whilst I called for maintenance. It took them over 15 minutes and 3 phone calls to respond. Due to a miscommunication, we felt as though we were being blamed in some way for the door coming off and an argument ensued. When I pointed out the potential hazard and injury that could have resulted, their solution was to offer us another room, this was 2 nights before we left and we were not interested in moving. So we chose not to use the balcony for the remainder of the vacation. Overall, staff was very friendly and the hotel and beach were very nice.

A bit dated, food unimpressive, good service

Good: Service; staff is friendly; pool; kids pool; entertainment; family friendly Bad: Room decor, furnishings, and electronics are dated and some don't work; food not up to par; only 1 buffet restaurant Ugly: Try to sell you on a time-share upon checking-in

Very good resort!

Check in left a lot to be desired. None of our requests were met:( apparently IF we were Iberostar Club members this would not have been an issue! Wasted a lot of time getting rooms changed. Air Transat needs to work on their shuttles, problems at both ends! The resort itself was lovely......great lobby bar......really nice pool......beautiful beach!

IBERO 5 STAR

We had a fantastic time at the Iberostar, traveled as a couple but the hotel caters for all types of travelers. The standard room which we were in was ok not the best but it met our needs, the maid service wow exceptional - our maid made a different towel art every day so it was a nice surprise when we got back to the room. The pools, gardens beach etc where immaculate everyone worked hard to keep all areas clean. We only went to two of the 4 a la cart restaurants available Japanese & Steak H [... read more]ouse, our favorite was the Steak House (Melt in the mouth steak). The buffet was great lots of choice for all types of pallets, I am a picky eater so it was a nice change for me to be able to choose something rather than having to settle. The entertainment team are in a class of their own just to name a few Ana, David and Pamela, worked hard all day and night to make our holiday memorable. A big thank you to everyone and will be coming back soon!!

Amazing resort. Fantastic service.

Me and my family were in the hotel on October, and I found that place just wonderful. A service is perfect. Employees were very friendly and helpful always. The food and drinks very good. There is no problem at all to make reservation for restaurants Japanese, Gourmet Steak and Mexican all wonderful. The beach one of the most extensive in Cancun was perfectly nice. The hotel has a lots of pools and all of them cleanly. The rooms are good and comfortable. Spotlessly clean. Mini bar refilled const [... read more]antly. Definitely recommended.

Amazin Resort

People are so kind friendly. Beautiful view from the rom. Many kind of swimming pool for diffierent age and very well maintained. Clean everywhere. Foor is awesom. Many kind of food cooked by professional cooker. If I want to go to cancun again, I will go to the lberostar agina for sure!

Iberostar Cancun

All the staff did a great job! The service was amaizing at the restaurants, pools, reception, lobby, entrance, bars, rooms . All the staff were very friendly. All the facilities are in good conditions, but the theater is too hot. There is no air conditioner or fans. This place is not healthy for people to be there 1 - 2 hours.

Awesome!

Champagne and guacamole at every meal, what's not to love? :) The staff were super friendly and helpful.. My only regret was drinking too much and missing dinner at the Japanese restaurant.. I heard it was delicious though :)

Great Easter Break Holiday

This hotel is just the right size--has all the amenities but still not overwhelming. Lots of activities available for teenage girls. Staff friendly and the entertainment staff really did a great job getting everyone involved . Resort was clean. Nice beach. Good food. Wonderful party/festive atmosphere.

Iberostar Cancun

Beautiful Place with all the Amenities You could want Staff couldn't do enough for you Friendly and informative . Food good with enough variety for all Great Shows Golf Course super Beach was not overcrowded due to hotel's location. Easy bus ride to all shopping Museum etc Feel rooms could do with a refresh New Furniture paint but had all we needed Would return

Amazing

So much fun such great service. I'm used to carrying my own bags and everything but at iberostar I couldn't move a muscle without somebody handling my bags and bringing me a drink. The servers were all very friendly and made us feel welcome