VERY POOR

WE WILL NOT GO BACK TO THIS RESORT. WE HAD SOME VERY DIFFICULT TIME, PEOPLE ACROSS FROM US VERY NOISY IN THE MIDDLE OF NIGHT, THE NEXT DAY THAT MAN IN THAT ROOM KICKED IN THE DOOR, EVERYTHING CAME FLYING INTO TO OUR DOOR, SINCE NO PHONES IN THE ROOM MY HUSBAND HAD TO WALK TO THE LOBBY AND ASK FOR HELP. WE WERE VERY AFRAID. WE BELIEVE THIS PERSON WAS DRUNK,. WE DO UNDERSTAND THAT THE PEOPLE WORKING AT THE RESORT COULD NOT PREVENT THIS MATTER, BUT IT WAS NOT PLEASANT FOR US, WE JUST DID NOT FEE [... read more]L SAFE. THE PEOPLE WORKING AT THE RESORT WERE FRIENDLY TO US. NO COMPLAINTS FOR THE STAFF.

Club Karey Veraderra, DISAPPOINTED!!

This was our wedding anniversary 33 years, and we were looking forward to going away and celebrating, we were told when we booked we could change our money in to C U C at the hotel, but we could not, so we had to wait 2 days for the banks to open. we had no hot water all week, the food was atrocious, we did not eat lunch or dinner,the sun,sea and sand was beautiful, Veraderra was great, but when you dont eat it obviously makes the trip not great. toilet paper is 1 roll per couple for the week!  [... read more]The ladies at reception were rude,and there customer service was atrocious,Checkout was at 12, but our shuttle was at 5, but the housekeeper came round and locked us out at 10am, so we could not leave the room! we will never go back, when you book to go anywhere from tripcentral ask if they have been to the resort, if they have not do not believe what they tell you.

Better than I expected

This is a no frills resort and it is Cuba, so be prepared to suffer some inconvenience, like having to carry around your own toilet paper. The food is mediocre and the rooms are simply furnished, with few additional amenities. I expected that. What was wonderful was the more than 2 kilometers of beach front, the gentle ocean waves and the delightful staff. This place is a two storey walk-up spread out over 29 units. It is sprawling with lots of stairs. Bring your pedometer and a good attitude an [... read more]d you'll really enjoy it.

Love Club Karey!!!

Been to this resort 3 times now and we absolutely love this place the staff are a true pleasure to be around, they truly make it feel welcoming, a home away from home. It only gets better every time we go, we plan on returning again in the near future.

Outstanding!!!

I have no complaints at Club Karey as this was our third time going and it just gets better and better every time we go. The staff are amazing!!! You couldn't ask for more, beautiful views, great rooms, and some of the nicest people you can meet. A true diamond in the rough.

Very relaxing

To start with, we wanted somewhere calm and relaxing and that exackly what we got. Aldo the hotel really got damage by IRMA, the renos are well on the way. And if you think of 2 stars well you really get your money worth., We when to Cuba betore and never was the food so good and deversed, they had every thing to fill are bellies. We had Crab one night, shimps to other nights, beek chicken and fish to die for. Salads , vedgies., well i was amazed. The staff is like always in Cuba warm, and read [... read more]y to help in any ways, they are so prood to serve you. The room was also perfict, hot water, tv with many chanels.. Show time every night. The beach and the water, amazing. Know let me tell you this resort gives out vacation to local famalies and if your use to 5 stars and every thing in life bugs you, not for you , this is a eazy going ,no frills place. Overall perfict for us

Nice place

everything was good excpet we need paid a room from our poket when we paid for 8 days and we got 7 but he still we talk ride away to the people that was a nice place and i don;t understand was he was rate just a two and half

Realy good place i will be return for vacation

I realy like this place it's a shame it's not promote a bit more the room was ok and the food was excellent the beach was realy nice but what I did not like I paid for 8 days but the 7days they take the room back and I need paid for an other room if we did not want stay up for more of 12 hours but wasn;t the site fault was the agent of voyage who did not do there job right

Read this before you book here!!!

This hotel is beach front but that is the only kind of good thing. The food in buffet was mostly mystery food and cold. The grill cook area was open not cooled meat trays and we watched the guy drip blood over other raw meats when cooking. Food safe procedures do not exist here. Both the pool bar and main lobby didnt know many drinks or didnt have ingredients to make them. Got charged for a safe that didnt work and they kept telling me they would fix it "tomorrow". Wish I could put a pic of my p [... read more]ancake pillow and of course they said we could get more "tomorrow". My toilet was running all the time and I had to remove lid and close plug after each flush.The beach was a nice view but no lounge chairs. We only went there once as we ran into a guy that had flea bites all over his legs and he said they are from the beach. Could be from the random cats that hang at the pool or buffet area too. Yes begging for food right while you eat. We went cheap so we paid for what we got. Pool snack bar lady from 10-5 made good burgers fries and pizza so we ate there. I could go on forever about the building erosion or general filthy appearance. Just dont book here

Fair

Room we had was nice clean and huge balcony. Clean and staff treated us welll Water supply in room not aways there somtimes at night or day Food was okay for Cuba if you got there at end of serving they sometimes ran out of items For what we paid it was great , good location in walking distance of Varadero

No manager since October 2016

This resort is dated and run down. The staff that used to clean the ocean facing windows has been cut, so if you want to enjoy the view, you will have to clean them yourself. There has been a lot of erosion in the last three months and there isn't anything being done to prevent it. The staff in the buffet were very friendly and helpful. The Punta Blanca section of Club Karey is a 10min. Walk from the lobby.

Bad resort

not good we were very disappointed in the condition of the whole resort.it was not clean. we had no television and no phone.some days we had no hydro.the beach was gone we would not consider this resort again or recommed it to anyone.

Excelent vocation

1043/5000 Two weeks I had a great vocation in Club Karey, Accommodation, food, service, staff all was excellent .U restaurant was never crowded and the service was excellent. My only frustrating the transfer from airport to hotel and from the hotel to the airport.

Missing Cuba

I really appreciated all of Our trip central agent Katerina Mikhailiuk time. Her extension 7219. Above and beyond customer service getting our family the best pricing. The resort was right on the water. Loved falling asleep to the ocean. Pool was clean the entrire time. Staff everywhere was friendly wishing you a great day. Greeted with warm smilies and kindness. Our family personally like smaller resorts. Neighbors across from us said they would be back and I would agree along with the rest [... read more] of my family. We liked the buffet everything was beautifully displayed. Wishing we were back.

Wasn't sure what to expect, exceeded my expectations...

Stayed from Jan 11-15. My room was in the 'older' building at the end of the resort. It was fine, the shower and toilet worked fine, had a big king size bed, and functioning AC. There was no safe, however. There is one buffet restaurant, and one pool. I had no issues with the food, always had fresh and delicious fruit at breakfast and dinner. Pancakes, French toast, scrambled and hard boiled eggs were my breakfast, and dinner was usually rice, veggies (brussel sprouts!) and beef stew.  [... read more]The desserts were three or 4 different cakes, and ice cream. Never sat at the pool, but it looked clean and looked after. The sitting area around the pool area (with bar) was never busy, we sat with cappuccino over looking the ocean several times a day. There ocean is close to where ever you are, buffet, lobby, pool bar etc. Beautiful views, and fun to watch the birds diving in the ocean for food. Some times there was no milk for coffee, but that was the only thing that we wanted that was missed on occasion. The front desk ladies were fantastic. One in particular, but I cant remember her name. Very friendly and accommodating. Would I stay here again. Absolutely.

Resort needs work.

Our first time to Cuba. This resort is in urgent need of updating. Our room was ok as all things worked including toilet. Some people reported toilets not working in their rooms. No bed bugs in our room but again we heard people complaining of them. Our air conditioner worked well and was very quiet. Washrooms around resort had toilets not working and/or sinks not working and never had toilet paper or toilet seats. Beach was very nice but ocean is causing erosion badly. End of our building was f [... read more]alling into beach area and beach was mostly gone in that area. Many of the buildings are close to the edge of the erosion so are in danger of damage. Many exposed electrical conduits and wiring so that should be a consideration with small children. We have seen similar in Mexico. The food was ok but we did not think cleanliness was good enough. Table cloths in dining room were almost always dirty and stained. However we did not get sick at all so that was good. Many wild cats in resort which we think is common in this area of Cuba but at times were bothersome wanting to be fed scraps and they are not discrete reproduction-wise which was not great in outside eating area. Staff were very good and mostly all very friendly. Many spoke good English which was nice as we do not speak Spanish very well. Drinks were easy to get but some like Pinacolada did not taste great. Staff worked hard to clean up resort after storm. We would not recommend this resort until updated and beach restored. Overall this resort is probably rated correctly at 2 stars so just don't expect more and you will be happy.

Perfect for me

I had a great time, loved the staff and the food was better than just okay. If you are looking for perfect it's not at Club Karey but if your looking for unpretentious comfort with all its beautiful imperfections it is. People who do their best appreciate your smile and a kind word as much as a tip Club Karey will suit you. It's not perfect but neither am I.

Could be better

Rooms were ok even after we asked for another. ala carte was bad. Worst pina coladas, from a slushie machine. Maid service was good. Should have been told about the shuttle service. Sunwing service was excellent.

Disgusting Unsanitary Hotel

Mold in every room. Wife developed a cough and had breathing issues we can only attribute to the conditions. Bed bugs will devour you. Leaking ceilings windows and doors. Rooms flooded when it rains. Paint peeling everywhere. Dining room is disgusting and food is reused and always cold. Cats allowed in dining room and will spray your hand bags if left on the floor. First trip to dining room was our last, ate off resort for 14 days. Club Karey should be bulldozed. This place is a disaster. STAY A [... read more]WAY.

Extremely uncomfortable

I'd discourage staying at Club Karay. It is poorly serviced, dirty, uneatable food, and dated. I traveled throughout Cuba on this trip to get a sense of the what's out there; this is not a suitable resort to vacation to. It is simple deplorable.