Palladium Colonial Cancun

Beach area was awesome....main pool was really nice...rooms were just fine (ask for second or third floor for more privacy)..gym was really well equipped...food and selection was really good...service was just fine ..will be going back again which is the best review. One area of improvement is the transportation from the airport was a milk run with multiple stops..so a 1 hour transit became a 2 plus hour transit. Recommend this be a non stop trip.

Time of our Lives.....

We have recently returned from the Grand Palladium Kantenah and it was a wonderful experience. We spent 11 days and it was amazing. My man proposed to me on the beach and I could not think of a more romantic proposal. We can not wait to return however here are a few things I would recommend: The Romance villa suite with ocean view was not in prestine condition... The bed was old and uncomfortable, the locks on the doors failed several times. At one point we were locked out of our shower. H [... read more]owever it was quickly attended to once we made the call. The hotel staff were friendly and courteous and covid protocols were in place. Very professional and prompt service made for one of the best vacations I have ever had.

Will Definately Return to this Resort

This was our first trip to Mexico, and although we were somewhat hesitant in making our decision to head there for our Winter vacation this year, finally made the travel arrangements, and we are very glad that we did choose to visit this area :) Everything went quite smoothly from the flight down from Toronto, to the transportation to the resort via Best Day transportation. When we arrived, there was a bit of a wait to get checked in, but no big deal....Traveling is all about waiting :) I had [... read more] requested a Junior suite with King bed on upper level, and they didn't have a King bed available at the time of check in on an upper level, which once again wasn't a big deal...We settled for a junior suite with two double beds which worked out just fine. The food at the resort was just fine, we ate at the Buffet each morning, and we were able to check out most of the ala carte restaurants as well. Very nice not having to reserve these restaurants in advance, with the exception of one of them. We had great dinners at all of the ones that we were able to check out. The service at the one swim up bar was good, but it was quite busy at times which was understandable. Once again, no problem. Definitely a great resort for being able to get lots of exercise by simply walking around and exploring. The beach was also very enjoyable for a nice long walk. The weather was excellent for the entire 8 days that we were there, but the water on the Caribbean was pretty rough for the most part. We're not much for swimming in the Ocean anyway, so once again not an issue. We checked out by noon on the day that we were heading home, and our pickup was supposed to be at 1:20pm The Best Day travel van showed up about 30 minutes late, but we still made it to the airport in lots of time, and weren't rushed to get through airport. All in all, this was a most enjoyable trip, and we look forward to returning to Mexico again in the not to far off future. A big thanks to all of the friendly, helpful staff at the Grand Palladium Kantenah for a job well done :)

Fantastic Resort

My wife and I had a terrific stay at the Grand Palladium Kantaneh. Our villa was very nice, lots of a la carte restaurants. Two huge pools and two small adult only pools. This is a big resort but golf carts are readily available to pick you up and take you wherever you like. Nightly entertainment was very good. It you go to this resort, pay the $100 to go to the “Chic” Caberet Show.

Missed

I was looking forward to seeing this beautiful resort but was unable to make the trip. Due to the lack of all info relayed to my husband and myself of the restrictions to the Option Flex South insurance when selling it to us. I awoke the day of flight with a severe case of Vertigo unable to move. Missed the 3hr window to reschedule due to lack of info from Marlena Bielak

Great Resort! Second Time Back

This is our 2nd time back to Grand Palladium! The layout of the hotel is beautiful. We loved dining in the restaurants, all delicious. The hotel does a good job of having entertainment and activities for guests of all ages. Very friendly and attentive staff. Would go back again!

Great Resort with Amazing Amenities and an Excellent Location

This resort is a "stay at 1, play at 3" type of all-inclusive option. By staying at Grand Palladium, you are eligible to use the pools, amenities, restaurants, and facilities of the Grand Palladium Colonial and the Grand Palladium White Sand. There is so much to do and definitely something for everyone. For kids, they have a kid's club with different daily activities. They also have a junior club for teenagers where they can play and hang out with people their age. They also have multiple activi [... read more]ties (archery, water aerobics, yoga, fruit decorations, cooking classes, language classes, football, etc.) for adults. The resort also has a world-class spa (Zentropia) with an relaxing hydrotherapy circuit. The beach is amazing - your feet on fine white sand and a cool breeze constantly blowing (very fitting for relaxing on the beach). It's very clean and there's not a lot of seaweeds. The location of the resort is also very convenient. It's about an hour away from the Cancun airport and about half an hour away from Playa del Carmen. It is very close to multiple different attractions (Tulum, Xel Ha, Xcaret, etc.). Food is great with so many buffet and a la carte restaurants to choose from. They have so many selections as well (Thai, Japanese, Brazilian, Mexican, Steak, etc.) Staff was very accommodating and very friendly! Overall, a very satisfying and relaxing vacation. Will definitely go back in the future. Thanks TripCentral!

Incredible Resort

Love Love this Resort for the atmosphere and the staff. It is like coming home. Very Authentic and warm feeling. The staff are incredible, they are family. Right from the top, Lulu Estrada - greats you with a smile no issue is a problem and solved immediately. To the Bar Staff, Maria (White Sands) is simply one of the best, Diego (Colonial Bar) very efficient and does it with a smile, El Gaucho was one of our favorite restaurants Arturo the best server and personality lots of fun. (Lem [... read more]on pie was amazing) Morning Buffet in the Hacienda was pretty good for a buffet, lots to choose from ask to sit in Estevina's section she will take care of you. Our room was clean and bright, the beach was impeccable and the pool area was always clean. David thank you for cleaning up after us. To the transportation team thanks for getting us around the resort you always seem to be there when we needed a ride. If you have a medical emergency don't stress the Medical facility is right on site and Dr. Araceli Yunuen Sanches Duran will take care of you with a warm smile and expertise. Aqua Excursions - your dive and water sport facility is located right on the beach. The best guys you can trust you husband with for 8 dives and bring him back safe. Rudy you are the best, love that smile warmth you give to your students and experienced divers . Chris (Cenote) thanks for giving my husband a great experience every time you take him out. Will miss our family away from home, tell next time.

Amazing Resort

We had a wonderful stay at the Grand Palladium Kantenah Resort and Spa The food and entertainment were fantastic! The service was great. I would highly recommend you put this destination on your bucket list!

HUGE RESORT

This resort was HUGE with 4 other hotels on it. The best part! You have acess to 3 out of 4 of them. All of their ammentities,dining,entertainment,bars you name it. People we're working very hard around the clock to keep everything up. Beaches were spotless. People were coming around asking if anyone wanted drinks or collecting cups and dishes. There was cats there that im assuming were for entertainment and past control. They we're a crowd favorite. Everyone you walked by said Hello good  [... read more]day! We are from Canada. Didnt speak any Spanish. Thank goodness everyone who worked here spoke English well! Amazing service, good advice. All inclusive.GREAT food! We had such a wonderful time! Very highly reccommended so much to do here. We stayed for 6 days and still felt like we didnt see everything 10 out of 10!

Fantastic Holiday

We loved everything about the Grand Palladiim. The accommodations, staff and food were amazing. The entertainment team were fantastic, always getting everyone involved. We will definetly be going back 😊

Amazing Resort

This is one of my favourite places. It’s a beautiful place. Has amazing food and staff. Yet the best thing of all is pop. That means people of palladium. It’s the best nightly entertainment I have ever seen. This place is a must.

Nice resort

Nice resort for people with kids. Good service, good food and nice installations. Long wait sometimes for restaurant and even more with 2 young kids. Room was ok but the matrice was not really comfortable. Sports installations were amazing and nice long beach. I would not rebook with Westjet as we had a few bad surprises though.

Best vacation wver

We stayed at the romance suites only a hundred feet from the beach. Nice beach and beautiful location. Best snorkelling off the beach I have ever seen. Resort a la carte food was really good, buffets were ok but food was not always hot. Large resort but we used the carts and short cuts. Staff were all very helpful.

Amazing resort

This was an wonderful resort with excellent facilities, restaurants, and activities for all ages. Would definitely go back to this resort in the future. Was a great vacation with all family members to celebrate an anniversary.

Good resort

Overall experience was good. Cleanliness, staff and facility maintenance was in good shape. Need to include more of Vegetarian food as most of the vegetarian food has some sort of meat/fish in it so hard to find vegetarian food without meat. We had to request to Chef to cook food for us and they were friendly enough to make food for our choices but missing some spices to make it more tastier.

6th time to this wonderful resort

Grand Palladium checks all my boxes! This resort is just beautiful and has it all. Costumer service, clean beautiful rooms, fantastic food and restaurant choices, amazing pools, beautiful beach, lush gardens and well kept groundsThe entertainment and activities are non stop. I have also traveled with adult children ages 25 to 38 who love the resort and my grandchildren who absolutely loved the kids club and activities! There are countless bars and food options. Most people I meet there are repe [... read more]aters ... just like me!!! I highly recommend this resort!!

Disappointed

Our first Air Transat all inclusive stay at the Kantenah 2 years ago was very enjoyable, as we were with a group of approximately 70 family and friends for a wedding celebration. This most recent vacation went very well until we arrived at reception. The room we were assigned had 2 double beds, which was not acceptable. We upgraded to a junior suite with a larger bed. Upon arrival at our room, we found it un-made, requiring cleaning from the previous occupants. We returned with our luggage to [... read more] reception and were eventually moved to another junior suite. Other than being tired and hungry from the day's travel, we finally got to our room at 10:15 pm. Everything went quite nicely for 2 days until we returned to our room at approx. 12 AM to find the bathroom and immediate area flooded from the 3rd floor above. Cosmetics and medications were ruined and everything else was soaked. Now it is 1AM and we are moving to another suite. Needless to say our vacation is losing some of the sparkle we had been anticipating. Other than talking to the customer service manager about our experience , we continued on with our vacation hoping for the best. We like the Palladium Kantenah and hope to return next December. I know we don't live in a perfect world, but the lack of concern was less than encouraging. We expected more from a five star resort. Disappointed!!

Better than Expected

This Resort will not disappoint! It's Very large and there's something to do for everyone. Loud party pool. Quiet pool, large beach. Always lots of chairs/spots to choose from. There are many great restaurants to choose from and the majority don't need a reservation. That was very convenient. We had a Romantic Villa suite with an outdoor shower which was amazing. I would totally recommend! The only negative part for us was the buffet. The food wasn't hot enough and the bacon in the AM was never [... read more] cooked enough. Other than that, we will definitely be back to this resort.

Awesome! Thank you Haley for suggesting this great location.

The whole week was terrific because of the quality of the resort! The food was great and the cleanliness of the property was top notch. We enjoyed everything and will be going back for sure. Thank you Haley for suggesting this great vacation spot.