Love this resort

ITs a Nice resort..good food..good variety...friendly staff..Room super clean..i truly like this place..i recommend this hôtel..i often go to Punta cana..always to a différent resort..but i would definitely go back to this hôtel

Amazing time away

My friend and I recently returned from the Dominican and stayed at the Bahia Priciple Punta Cana Grand this is a beautiful resort with many things to see and do for the young and old lots of kids events, adult activities and entertainment many pools restaurants shopping and dining for everyone... Or the resort is perfect for relaxation on the beach, or in the lobby atrium or outdoors the grounds are impeccable and well maintained by the many staff. Checking Desk: Sandra was amazing she was fa [... read more]st efficient booked my friend and I side by side in our Villas she has great customer service a beautiful smile and very helpful thank you Sandra for making our vacation very memorable. Restaurant; If you're going to the Bougainvillea Restaurant please reach out to Randy and Oliver, both these gentelmen l have to say are certainly the best! Top notch service, so respectful, also Ramona and Mayb all 4 of these servers have excellent customer service and skills they all are extremely attentive, friendly, kind and treated us so special. We have memories for a lifetime and will ge back to visit you all again thank you so very much for your hard work. If you stop by the Spa ask for Christina she is so professional and attentive when doing your treatment she is also very talented in hair so if you want to get dolled up book an appointment with her you won't be disappointed. Guest Services: If you're at Guest Services a huge shout out to Delvina who does your bookings for all your à la carte menus she is so sweet very attentive excellent customer service very kind lady also I'd like to pay a huge thanks to Miguel who is extremely helpful has excellent customer service if you ever have an issue Miguel's your man to go to he will help you out he's truly a gentleman kind and considerate and can't thank him enough. All the staff who work on the resort from house cleaning, maintenance of the pools restaurants and gardens, the staff at the bars, restaurants and shops, bell hops and trolley drivers all go above and beyond to maintain the resort

Disappointing

We are avid Bahia Principe travellers. We have visited only BP hotels in DR and Mexico, and this was our 7th time, and likely our last (at least just in DR). Every time in the last 10 years of coming to these hotels, we have had room problems but this stay took the cake. We arrived around midnight from our late trip. Upon arrival our room was on first floor. We noted it looked new and updated but soon learned there was no air conditioning, the patio door didn't lock, and the sink didn't drain [... read more], and safe didn't work. We called several times and we're told someone would come, no one came. I ended up walking halfway up the road until I caught a trolley and was taken to front desk. By now it was 2am. We received a new room from Francesco. He was the only person who helped us. We moved everything including our two children to the other room. 3 days in that room, around 10pm we noticed a leak coming from bathroom ceiling... It picked up and started to come through multiple spots and then the light! We called and maintenance came and said we needed a new room. Went back to front desk and saw Francesco. He said only one room left on resort. We packed up everything and our kids and moved by 12/1am. Upon arrival to new room we had a sink that didn't drain and no hot water. My husband went to front desk to complain the next day and it was fixed. To top this off... Every single morning there is a gang of staff that hang around the lobby and try to sell services and privilege club, spa, photos etc. We spoke with them and explained we weren't interested and why, but continued to be asked and approached the whole trip. On the 3rd time, the man explained it's his job and he will keep doing it because he has a family to feed. Yes I get that, but when the answer is no.. that's not going to change because you keep at us everyday. It was excessive. On the Thursday they had vendors there at all the walkways leading up to the lobby. It was impossible to get through without blatantly ignoring and going out of the way and around to not be stopped. Like, we just want to go on vacation to relax... This doesn't help! If we want to shop we can go on excursions or go to the village. Or let us approach you! The buffet. The quality has decreased quite significantly over the years. The ladies at the door don't really stop anyone to control people coming into tables, so most of the time you seat yourself. The servers were only really attentive like 50% of the time. Eventually by the end of the trip I got my own family their water and glasses and cutlery. I would say - the men were much better at greeting us, being positive and happy, and ensuring our tables were cleared off and that we had drinks. Typically the women were slow and rarely responded in time. The quality of the food wasn't that well received. Alot of options but weren't really great options. For example: pureed pumpkin for breakfast/lunch. Huh? The pancakes were always hard - why?? And the scrambled eggs were awful.. they never tasted right. The sheer amount of people and lack of fans/air conditioning made this place a complete sweat box. To be honest I was glad to get home so that I didn't have to go to that buffet any longer. Also: beware of being upsold by your airline for the bavaro adventure park - we were promised lots and were super disappointed with the day, and paid over $400 for it for 4 of us. When we got back my husband went to talk to the sales rep and she was long gone. In addition to this we went several days without towels as we were told they didn't have any at the pool. Then we finally got some 3rd day in and we held onto them the whole trip. My daughter had a scheduled hair appointment at the little spa by the pool. When my family got there, there was 3 employees arguing in Spanish. They then began braiding my daughter's hair and continued to argue well into the hour. My daughter wanted my husband to stay but eventually they stopped and she was okay. Lastly, my daughter fell through a grate at the pool in the waterpark. We informed the lifeguard. I watched him go speak to 4 staff members who were sitting and talking. No one did anything about it. My husband put a lounger over it so no other children would get hurt. We were there til about 6 and no one had come to fix it. What went well; the pool staff, the pool entertainment, the drinks, the hotel cleaning staff, the trolleys, and the truck (snack bar) was great. Overall we will not be returning to this resort ever again. We have had much better experiences at other BP resorts and will consider possibly now changing it up.

Must Visit

Upon arrival I was excited to begin my vacation with my group of friends. The resort is beautiful, huge, and well maintained. The package we got Included a tour in the town to the market, special dining experiences in two restaurants for two nights during the stay. There was lots of entertainment happening throughout the day and in different areas of the resort. I absolutely enjoyed the pool/foam parties and dance parties at night. There is a club there but I wish the music had variety. Overall, [... read more] it was a great place to be and the staffs made it welcoming. I love the fact that the buffet had local foods or dishes that I recognized. I love Dominican culture. I would love to come back with my kids so they could see first hand a piece of their culture.

Friendly staff, beautiful grounds

I liked this hotel, the staff were friendly activities were decent. Cons would be that there really can be a huge language barrier since some staff either barely speaks English or don’t understand it at all. Despite that they were all great spirits and mostly smiled. Some will try to help before you ask for help. Booked the basic room and they upgraded us which was amazing. I had a really bad runny stomach and diarrhea on day 2 which lasted most of the evening onto the next day, but was good by  [... read more]night of day 3. Could have been a bit of food poisoning but I’m not very sure.

Amazing resort

The service and the staff was amazing. Best experience i had in traveling. I would recommend this hotel to my family and friends at anytime. I love the customer service i received and the hospitality from the staffs at all times.

Bahia Principe Grand Punta Cana

Wow, What A Surprise...Everything Went Great...Love this Hotel...We Were At the Beach Villa...Close to The Truck, Food Area...So Many Lively Pools, 3 of Them...With Entertainment Galore too...Fantastic and Plentiful Food Options at The Lobby Buffet...It Was Such A Terrific Food Option...Took Many Pics of This Enonomous and Tasteful Buffet...Everyone was so Nice, Friendly and Attentive in The Dominican Republic...Unforgettable...And The All Day and All Night Amazing Entertainment with Nightly Dan [... read more]cing, Afterwards...Never Boring ... Also There is a Casino and a Dance Club nearby too...Lots of Shopping, Stores in the Village Nearby....Its A Great Vacation.

Should only be a one star resort

The first room we stayed in was run down. The bed had to be a least 20 years old and rock hard causing my entire body to hurt with only one sheet on it. The pillows had a weird smell and I had to hang on to the edge of the tub to get in and out of it because it was raised. The shower had no curtain to hold in the heat or water, just a pane of glass that went half way across the tub. There was still hair in the shower from the previous guest. The room was run down and dirty. Dust and mold on the  [... read more]walls. The air conditioning didn’t really work. Our second room was “renovated”. There were already buttons missing off the couch. We killed mosquitoes every single night in our new room. There was mold and dust around the air conditioning vent. The maid only cleaned the room once while we were there. There was a weird smell in this room that never went away. We were hounded multiple times a day every day to buy something, from spa to excursions to time shares. It was annoying and extremely unprofessional. Made the resort look even worse than it already was. The seaweed ruined going to the beach. You could see the repairs that were done around the resort were just quick fixes instead of proper repairs. The internet was constantly going on and off. The buffet was boring by day 3 and ceiling fans would’ve been nice instead sweating through every meal and swatting away mosquitoes. I would not recommend this resort. Way too expensive for what we had to go through. Not an enjoyable experience and would never recommend. We will never return.

Resort has gone downhill significantly over the past years

We were at this resort about 10 years ago. It was a good experience. This year I was surprised and disappointed. The room needed repair with old furniture. The rusty air conditioner that blew but did not cool the air. A dirty bathroom with traces of mold. A huge number of mosquitoes entering the room from the air ducts because the windows and doors were always closed. Quite a poor selection of food in restaurants. Cheap and not interesting entertainment. The total hotel rate is no more than 3,0  [... read more]-3,5. It seems that the owners of a hotel chain prefer to make a profit without investing anything. The beach was covered with seaweed that bad an unpleasant smell.

Costly upgrades

My initial booking was for a fairly decent price but when I got on location I was being offered upgrades to a newer room which I initially declined, but when I got to assigned room I saw why I was being told to upgrade. I did so immediately and had to pay which was very disappointing! The newer room was way better compared to what we offered. However, it was also standard for what you expect to get when booking an all inclusive for 1 week with your children! Or just in general. Those other rooms [... read more] shouldn’t even be on the property. They are an absolute disgrace!

Amazing Resort

Very accommodating staffs, though I’m not fluent in Spanish language but they communicate well in English, food was satisfactory, hotel was always clean, service going to lobby and to the beach was great every 5 minutes, I will definitely recommend this resort.

CLEAN CLEAN CLEAN RESORT

I have absolutely no complaints about this resort. My trip was from June 1-8, 2025. The resort is very clean. The rooms are clean and water pressure was great. Food was also good. No complaints. Only complaint is the ocean. I did not go in as it was covered in seaweed. The poor workers were there day and night cleaning the ocean. Besides that, I would highly recommend

Bahia Principe Grand Punta Cana May 2025

I was thankful to be at the Grand as this resort has many other vacation packages to chose from - i liked that the pool and beach were close to each other.The Truck has good takeout food! Was difficult to reserve earlier times for the specialty dinners as we had children 6 and under.Greek dinner the best! I liked that there were only 3 levels. The fridge was stocked daily with enough bottled water, pop, 2 beers.Daily housekeeping for 1 person was good. Shower water always hot. If you didn’t retu [... read more]rn your towel + check it out, you’d be charged $10 USD. Electric transportation Always available.Some difficult to use with stroller. Kids water park nice with lifeguard. Alcohol has a low %. No drunk people seen??.Food very good- fresh and a lot. Going home It was a rush catching bus transportation back to airport. Ask at front lobby for bracelet to be cut off. I do have to say -there were 2 cockroaches in my room.

Great resort

We spent a week at the Bahia Principe Grand Punta Cana last week for our 2nd time in a row with a large group. The staff are all fantastic and are always accommodating for anything you need. The casino, Disco & Sports bar is a huge bonus for something to do during the nights. The pools are always clean and warm and there are lots of activities around the pool especially the beach pool. The newly renovated rooms are amazing. The shower, the beds are really good. The food at all the restau [... read more]rants we ate at was very good overall. The service at these restaurants is very good considering the a la carte restaurants are all included in the price of these trips. I would highly recommend this resort. If you are looking for a more relaxing, quiet vacation, I would also highly recommend the Bahia Principe Ambar resort! very nice resort as well.

Outstanding service and amenities

We had a great time at Bahai Principe Grand Punta Cana. The staff are warm, friendly and very willing to accommodate their guests. We will most likely return some time in the future. The weather was always nice even though it rained off and on for a couple days

Outstanding service and amenities

We had a great time at Bahai Principe Grand Punta Cana. The staff are warm, friendly and very willing to accommodate their guests. We will most likely return some time in the future. The weather was always nice even though it rained off and on for a couple days

Fantastic resort and complex!

We had a fantastic trip! Highlights include: - stayed in renovated rooms closer to the beach - thoroughly enjoyed breakfasts at the restaurant by the beach - beautiful beach, water and fun water sports - very clean grounds as staff worked all day cleaning - very fun animation activities if you are interested - played pickleball every morning! - enjoyed lots of walking around the beautiful enormous complex - friendly staff throughout Suggestion for future guests: bring and wear bug spra [... read more]y at night if you are prone to bug bites This is our second time at the Bahia in Punta Cana and we will definitely be returning!

Overall ok for the room but like the beach

The beach very beautiful. The meals good enough except Japanese restaurant. For the room service not good.They don’t give enough bottles of water to drink.I asked for water but waiting for long time. The first room has a bad smell. They changed an other room for us. It’s ok.

Beautiful Resort

The food was Plentiful and tasty. Rooms were pretty clean. Had no wifi in my room. Depending where you were sitting by the pool, wifi was a hit and miss. Although there are signs not to reserve your seats by the pool or at the beach, people continued to set their towels down and go back to bed or to breakfast. Because the resort is so big, i found that staff were not very social. I feel that Punta Cana (Bahia Principe) has become very commercialized. It's lacking the carribean feeling.

Not up to the Bahia Principe usual standards

The room we were in was tired, shower did not drain, safe did not work,. There is a huge mosquito problem in the lobby areas We rarely had cutlery on our table at the buffet and the staff did not seem to care