THE WORD "EXCELLENCE" DESCRIBES IT ALL!

We recently had the pleasure of staying at the Excellence Riviera Cancun and no words can truly describe our experience. This resort exceeded our expectations in so many ways. The management and staff pay attention to every detail to ensure you are pampered and cared for. It is the people who work at this resort that make it stand out above the rest. Everyone smiles and greets you with a genuine "Hola" to make you feel welcome. The food was incredible, the pools were amazingly clean (we wer [... read more]e fortunate to be near the heated pool), the grounds were cared for to perfection. I would highly recommend this resort to anyone looking for a place to unwind, relax and get pampered! My only suggestions would be to perhaps have more heated pools so that guests would be more inclined to swim on cooler days. The pools can be very cold, even the swim up bar. Some days there was no one in the water as they were so cold. Also, we wished we could have a better variety of night time entertainment, perhaps that was more reflective of the culture.

Great vacation at Excellence Riviera Cancun

I spent a week at Excellence Riviera Cancun in mid-January. I had a fantastic time. Good things: • First and foremost, the staff. Friendly, courteous, helpful. And I mean everyone – housekeeping, bell men, reception, gardeners, restaurant staff, management; • No wristbands; • No towel cards and no need to exchange towels. Unlimited towels are available in several locations and there are bins to dispose of them when you are done; • Adults-only – need I say more? • No reserv [... read more]ations required at the a-la-cartes. • The food was always good to great. The selection at the buffet for breakfast was incredible. • Aroma coffee shop near the lobby served very good lattes and cappuccinos. • Lots of live music. Breakfast buffet had a guitarist or saxophonist or keyboard player. Early evenings there was a different live band each day in the plaza outside the theatre. Not as good things: • Housekeeping service was at a different time every day, sometimes 10:00, sometimes 3:00 or 5:00. I was able to be as busy or as idle as I chose. There were lots of activities during the day – Spanish lessons, cooking demos, audience participation games, music trivia, bingo. I never had a problem getting a seat on the beach. I went on the bike ride to Puerto Morelos. I walked on the beach for about an hour every day. I never felt unsafe. All in all it was an excellent experience and I would highly recommend this resort.

Excellente!

This was our 2nd time at Excellence Riv Cancun and it was just as amazing as the first. The fact that we met many people who said it was their 3rd/4th/5th time at this resort is a testament to the quality of the resort. The staff is great, always working hard and happy to see you there. The restaurants are all great- Basmati and Chez Isabelle were our favourites. The pools were immaculate and the grounds just beautiful. They are constantly cleaning, painting, grooming.... It is a quiet r [... read more]esort, with the average age probably 45+. The main pool is definitely where the action is- pool games, music, swim up bar... Every afternoon there is live music at the Sole bar at the main pool. There are lots of quiet areas around the other pools and the lazy river is so beautiful and serene. We've never went to the same resort before, always wanting to try something different but I have to say our next time back to the Mayan we will be making our third visit to Excellence Riviera Cancun as we couldn't ask for anything better.

Wonderful resort

Very clean, staff is very friendly & always great @ helping you in whatever you need... Wonderful resort Food was very good Beach was Awsome always being clean Music was excellent Not to far from the airport

Fabulous Resort

From the pickup at the airport in a private vehicle, our stay was just amazing. The staff was exceptional in ensuring our stay was a memorable one. The food was great and the drinks were awesome. I have no complaints about this resort. Just fabulous!

Amazing Resort

This resort offers great food with 9 restaurants to choose from and it has lots of very friendly staff to make your stay memorable. The rooms are huge and come with all the comforts you would expect and it offers a great beach.

The Best

This resort is by far one of the best places I have been to. This is our 3rd time and it definitely won’t be the last. Customer service is excellent. The set up and food are phenomenal. We stayed on the third floor in building 4. I have stayed in other building and did not find one better than another. My favourite entertainment this year was called a silent dance. Everyone wore headphone and there were three different songs playing on different channels of the headphone. The whole crowd was u [... read more]p dancing the whole night. Such a fun night! Hope they have it again next year.

Excellence Riviera Cancun 4th visit

This was our 4th visit to ERC. We liked it as much as we have in the past, hence the repeat visit. We met many repeat travelers and that is always a good sign. One complaint. I emailed 2 months ahead to request building 6 for our swim out room and emailed again 1 month before as well. When we arrived, we were placed in building 5 swim out - absolutely no sun at all at the room. As a result, we were up with others, seeking out loungers... we did not use the swim out room area at all. I woul [... read more]d never get a swim out room at this resort. Many of the buildings have shade part to most of the day. Swim out here is not worth it. (unless you get ocean facing excellence club swim out rooms) Food was fine, everything else was consistent to previous visits. Lovely place, just do not waste your money on a swim out room. Great location, not far from the airport. Beautiful beach. Lots of pool to go around. One heated pool. Friendly staff. Good service.

Excellence is EXCELLENT!

Our trip was amazing- very plush experience. Loved the location. The rooms were great, food was exceptional. We were entertained with great music and a "funny money" black jack night. Service and staff were great .....what else could you ask for? Would return to this resort hands down one of the best!

Perfect second stay at the ERC

We traveled as a couple from Sept. 18 to 25, 2017. Booked an Ocean Front Roof Top Terrace in the Excellence Club. We arrived around 13:30 and check in was a breeze at the EC lobby. Our room was perfect and the Terrace, WOW, spectacular! We did enjoy the view, the plunge pool every morning and every night. We absolutely LOVED it! Everything was perfect from day one until we left. Everyone one we meet is smiling, acknowledging you with a warm and friendly Hola!! Always making sure we are having [... read more] a great time and more than willing to help out in any way! Service from everyone was great everywhere on the resort. If you want a shaded spot by the EC pool, get ready to be out before 7 to reserve a spot. Otherwise, there were always plenty of available chairs or bed on the beach. Servers come every 10-15 minutes to make sure you have all you need. EC staff come with you, brings a bunch of towels to prepare your chairs for you, bring some treats during the day, clean your glasses, etc... We were spoiled!!! Food was great like last time. We enjoyed Chez Isabelle Twice, Basmati, The Lobster house and a romantic dinner on the beach. Every meal was great! The lobster house for breakfast close to the beach is a must. One morning my wife wasn't very hungry and asked if she could have a plate of a few assorted cheeses. You should have seen the plates they brought. It is never a bother, always so helpful and trying their best to make sure you have the best vacation possible. We have tried many 5 star resorts over the years and The ERC is the one for us. Just big enough that no matter where your room is, you are no more than a 5-7 minute walk away from anywhere you want to go, great beach, Quiet and not so quiet pools everywhere, great rooms, clean, wonderful gardens, amazing staff, no bracelet, no dinner reservation, 9 or 10 restaurant to choose from and close to the airport. Again we highly recommend it, great value well worth the money!!

Absolutely Amazing Resort

Pools were amazing. Loved the lazy river! Rooms were beautiful. The only downside at all was the ocean had a lot of seaweed in it. Service was excellent anywhere you went. Drinks were great. Loved not having to reserve restaurants.

Total Luxury

Best service we have ever experienced at all inclusive. Rooms Spotless Room service great and prompt Staff can't do enough for you Every meal was great They had live Music everyday in the afternoon at main pool Which we loved !

AMAZING!!!

We have never been anywhere south so we have nothing to compare to but we were so overwhelmed and impressed on the first day. The staff truly are amazing. They go out of their way to talk to u and make sure your stay is excellent. Their entertainment was great too. The activity staff never stops, they were always putting something on for the guests. Our room was always spotless. My only complaint was for a luxury hotel the towels were pretty tough feeling in the rooms and the bed was hard but th [... read more]ats minor. The grounds were always kept so clean. We would definitely go back to this resort and recommend to anyone going to Mexico. It's close to the airport so you are not wasting time traveling and the staff really do make you feel like royalty. Food was great too. The only restaurant we were not a fan of was the lobster house a and that is only because we are from Atlantic Canada and seafood is our thing and this was a different taste. But overall LOVED IT and miss it already!!

Beautiful property

It was a clean, well manicured property. The room was well serviced, including a turndown service every night, and mini bar replenished daily. The beds are very high and we had to have it lowered, there was no difficulty having this done. There was no shade outside our room, therefore we could not use the bed and hammock provided for our unit; we had to seek shade elsewhere.

Excellence at the excellence!!

Just spent a week at the Excellence in Cancun Mexico. I have been to many all inclusive resorts before and by far this was the best. The staff, food, set up was perfect. The room was stocked everyday with water, munchies,,beer, pop etc. Staff was always so helpful, would bring you water, or drinks etc wherever you were in the resort. Dinner at night was in one of I think 7 amazing restaurants with no reservations or any hassles. We had a swim up suite, the waiter that came by spa #1 was ju [... read more]st amazing, so happy and accommodating. The only thing was the beach was just ok. Lots of seating, but a little small. There was so much else to do it didn't bother us at all. Look forward to returning to Excellence one day! Enjoy your stay!😄

EXCELLENCE RIVIERA CANCUN - A TRUE 5 STAR RESORT

My sweetheart and I enjoyed 10 nights at this resort from March 04/17 to March 14/17. I have never written a review about a resort in the past because I just didn't think the place was worth it until now . This resort I feel is truly a 5 star + resort . They seem to do everything right and are always very happy to make you happy and satisfied .The resorts grounds are kept immaculate and we couldn't help but notice the abundance of staff maintaining , cleaning and servicing everything and everyo [... read more]ne . If you called for a service repair , they were at your door within 5 minutes and then you received a call immediately after the repair person was there verifying that the issue was corrected . We noticed there was always a manager walking around the resort days and nights , including the restaurants taking notes and I believe this is why this resort is so well run and maintained . Just to emphasize this , we were having supper at the Mexican Restaurant one night and a manager asked us how we liked the resort as well as other questions and after we told him how much we loved the place , my wife being vertically challenged a little mentioned to the manager that her only complaint was that the beds were a little high for her to get into and that a stool or something would be nice to have in the room for her to get into bed . The manager just smiled and jotted something down and we never thought any more about it. The next day while we were out of our room , they came in and lowered the bed for her !! Needless to say , she was overwhelmed by this because at the most she thought she might get a stool to help her get into bed . We were told that this resort was at 80% occupancy while we were there , but it never felt even half full , in fact most days it seemed like there was hardly anyone there. You never had to save a chair or bed at the beach or around a pool and there were more than enough available at both . The main swim up pool was really the only pool that you had to get there early for a chair. The servers were always checking on you if you needed drinks no mater were you were even on the beach . Room service was very fast and we never waited more than a couple of minutes at one the 9 a la carts . We loved the fact you didn't have to reserve where to eat each night . We also loved that you can get any premium liquor and beer . The Grill was a great place to have lunch and they even have a wood fired pizza oven at the main pool bar with great pizzas . As well at this bar , every day there was live entertainment which we loved regardless of where you were at the bar or as we were at our swim up room in building 7 . We met allot of really nice couples that felt the same way and many of them were return customers , some more than at least 6 times . We also noticed a very good mixed age span at this resort from young to older couples which to us indicated there was a good variety of activities for all age groups . Great relaxing resort that we highly recommend and we will definitely return too. The only down side to this resort is the sea weed on the beach and in the ocean water when the wind is up , and the wind is usually up in Feb and March. That said there is a lot of beautiful beach front at this resort and it is wide. The seaweed is cleaned up daily by the crews all day long. We did have 2 calm days , and when that happens the seaweed is minimal and swimming in the ocean is beautiful. Room tip : Building 6 or 7 . Both are near the heated pool , activities and closer to the restaurants and main building/theater . Thank you Trip Central and Shelly D for all their help with choosing and organizing our travel needs . This was our best vacation ever.

Beautiful resort

My husband and I really enjoyed this resort. It was clean. the grounds were beautiful, the food was delicious and the rooms were great. The staff were very friendly and we enjoyed the entertainment. We would certainly recommend this resort to friends and family

Wonderful vacation

Just returned from an amazing 10 day vacation at Excellence Riviera. Stunning grounds, everything well kept and immaculate. The staff are amazing and really go the extra mile to ensure you have everything you want to make your vacation perfect. The food is very good with varied food selections in the buffet restaurant for breakfast and lunch or you can have an ocean view and order off the menu if you prefer. There are ten different restaurants to choose from in the evening with something  [... read more]for everyone. Our favourite was the French restaurant with Basmati, the Indian restaurant, a close second. No reservations required. (A big plus for us.) Only a short wait some nights but you are given a pager and can enjoy a drink in the martini bar or the outside entertainment while you wait. Each evening there is a live band playing before dinner followed by main entertainment event and often more live music/dancing afterwards until about 11 pm. Excellence Riviera offers lots of activities if you choose to participate. The gym is well appointed and they even offer fitness classes (included) or personal training for minimal fee. Very impressive. The only downside is that there is lots of seaweed washing up on the beach. Excellence does a great job of removing it in front of the resort but if you like long walks on the beach, the seaweed is an issue as other resorts or private residences don't remove it as well as Excellence. An excellent resort, I would definitely recommend it to anyone.

Fabulous vacation at Excellence RC

We stayed in the Excellence Club Section and cannot say enough about how great this week was. The room was beautiful and so clean with ocean view. We rented a VIP Lounger and we're so spoiled all week. The food was very good and most of all the staff were the nicest people you could meet. Special shout out to Luis and Enrique at the beach. Will be going back next year.

Dream trip from start to finish!

From the second we stepped out of our private transfer van from the airport, we were treated like royalty. The food was amazing. The staff couldn't do enough for u. The entertainment was nonstop. We were pleasantly surprised.