Pretty resort for a chill vacation

We had been here 6 years ago when it was owned by GrBajPrpe so were interested to see the changes. Still remains one of the most pictuesque resorts I have been. Very concise layout allows easy settle in. Recommend Seaview room.Sunrises are amazing as you look out from the raised peninsula setting. Activities are scarce. You need to instigate your own fun as it is a smaller resort. Food and drinks were decent though a bit diminished from the GrBajPrpe standard. An example is Expresso Martini were [... read more] an extra charge. We did enjoy the Brandy Alexanders every night though.I walked to the town alone and went to a pharmacy to get Sunscreen. Only 1km away. Felt quite comfortable. If I was with a buddy I likely would explore Samana more. Seems like a nice little town.

WestJet trip to Eurostars Grand Cayacoa

It is a very old hotel while the entrance is majestic the rooms need some renovations. Their septic system is not quite functional had a wrenching odour for a few days. Toilet paper must be put in a garbage can and the tub/shower needs to be clean and modernized. The elevator was not functioning intermittently . Every floor should be numbered outside the elevator so we know which floor we are on, cant trust the elevator. The food was good but very repetitive, lots of pork. Gravy is not gluten fr [... read more]ee and few GF choices other than salads or fruit. You definitely have to have good Spanish as almost everywhere not much English or French spoken. Need to use you hands a lot. WestJet was yet another experience. Packed like sardines, toilets not functioning properly and the food sucks. Mostly senior citizens were on our flight couldn’t pass each other in the isles very cramped and no business class available.

Still learning

Great food and views of the sea and town are awesome… staff in common areas is lacking and some training required…/ they’ll get there I’m sure with additional staff and training. Kudos to Daniel and Evelyn… as well as the staff at the lobby!! Room 512 cleaning staff gets best service kudos??. Despite an unwell night, enjoyed our time! Gracias Amigas!!

Still learning

Great food and views of the sea and town are awesome… staff in common areas is lacking and some training required…/ they’ll get there I’m sure with additional staff and training. Kudos to Daniel and Evelyn… as well as the staff at the lobby!! Room 512 cleaning staff gets best service kudos??. Despite an unwell night, enjoyed our time! Gracias Amigas!!

Nice resort but….

The beach is public. And it is nice but too small for the amount of people. I had 2 nights of no sleep as the ceiling in my bathroom was leaking a substantial amount of water. No compensation was offered to me.

Nice, but not what advertised....

The hotel sat empty for the last 2 years and just re-opened in November, and you could tell. Our toilet never worked the first day, they fixed it same day though. We lost all water 3 times in our 2 weeks. Inconvenient when its out for hours at a time before dinner. Our sliding glass door didn't close properly. Rooms facing the town and the hotel entertainment court had to put up with loud music until 3am. First from the hotel entertainment until 11pm, then from the town disco/bar?? continued unt [... read more]il 3am?? we moved rooms to the poolside and it was quiter there. Management told me they were trying to get town council to deal with the late music. Also got undercooked hamburgers at the beach bbq, they should use a meat themometer. All that aside, the staff and all the food everywhere else is awesome. The buffet is good, the 2 a la carte restaurants are nice, great food. Awesome people work there. We went there for the location. Samana Bay is a great whale watching bay from Jan to March. We went to the Eurostar Grand Caycao thinking it was a 5 star and payed for a 5 star. But its at best a 4 star.

Place to appreciate life!

14 days of peace, Amazing food, Fantastic atmosphere, Perfect service. Considering the world is upside down, this place let you forget about everything. Food and fruits so fresh daily. Location fenomenal! I would recommend a separate location for smoking. The beach is small, but you can walk in the small town. Our room was , ocean view. Fantastic. The place is still under reno. Let's not forget Covid caused financial damage everywhere. I really enjoyed!

Place to appreciate life!

14 days of peace, Amazing food, Fantastic atmosphere, Perfect service. Considering the world is upside down, this place let you forget about everything. Food and fruits so fresh daily. Location fenomenal! I would recommend a separate location for smoking. The beach is small, but you can walk in the small town. Our room was , ocean view. Fantastic. The place is still under reno. Let's not forget Covid caused financial damage everywhere. I really enjoyed!

A work in progress

The hotel has only been open since November so it needs time. Only some of the resort is open. The description suggest a newly remodelled resort but that isnt the case. Only two restaurants are open and one rather small pool for the number of guests. The staff is friendly but many dont speak English so be prepared to practise your Spanish. The location is spectacular. It sits on a cliff overrlooking the ocean on one side and the town of Samana on the other. If you go get an ocean view room. An [... read more]other issue is what I might call crowd control. Smokers are everywhere. They need to establish smoking areas and enforce them. The same goes for noise after midnight. The activites staff are entusiastic but everything around the pool activities is very loud. This is very much a resort for young people and there is no quiet area or pool to go to. In general I hope this resort makes it and in time they might get the resort completley finished and bring it up to a 4 or 5 star resort.

Loved our time at this resort!

The Bahia Principe Grand Cayacoa Very clean rooms , restaurants, pools and beaches! Grounds are well cared for and attractive. Staff is extremely friendly and goes out of their way to connect with guests and provide service. Small buffet area which we liked! Clean, attractive, fresh foods! Well prepared to accommodate personalized choices. Would definitely return!!

Very very good!

Everything was very good, delicious food, good service, good room, but a very small beach, I would go back there. The hotel was half full, so there were no problems with the beach,!!!!!!!!!!!!!!!!!!!

Comfortable & great service !

prompt attention - we has issues and it was taken care of right away with great attention for us. Ms Maria Green , manager at the reception desk ajd her crew - amazing and very friendly. Mr Basilio and Andres at the buffet - always pleasant and friendly with amazing smiles

Beautiful Resort! BUT...

Everything was fantastic, the views, the service, the rooms The only 2 negatives are: 1) we were there the 2 last weeks of september and what this resort do is they open to the Dominican people from Friday to Sunday! it cost them 200.00 US for the weekend. A lot of peoples and their family comes in! the pool is full!!! the Bar is full!!! the buffet restaurant is full and they eat everything in site! so if you are not there at the opening of the buffet there's no place to sit and hardly any  [... read more]food left!!! Luckily for the evening meals they are not allowed to go the the " A La Carte Restaurant" PHEW!!! 2) the beach of the hotel is very small you cannot take long walks and also just at the end it is open to the public so they come into our side, the vendors come in too (discretely) but are still there to bother the people. So that's not great because they are very insistant. we heard also that this resort will become a "non all inclusive" starting next year. So I think with point 1 & 2 and the non "all Inclusive" that there will be less people that will go there that's for sure! Next time that we go to Samana we will go to Grand EL Portillo because we like Samana but before I book I will inquire if in the fall the Dominicans are allowed to go to that resort too for the weekend!

Beautiful view

The resort was beautiful and the food was very good, except that they had pizza and spaghetti everyday on the buffet. As far as the maids and cleaning the rooms, that was awful. Our towels were not changed for 5 days, even though we kept telling them, then no water was left in our fridge, then our shower wasn’t working and the water was rising up to my knees every time I took a shower. It is sad that they don’t take care of their guest with respect.

Beautiful views

The hotel was very clean, beautiful and large. The layout was a bit confusing at first but original and this is what it makes the beauty of it. The staff was very attentive and professional, everybody with the smile. The villas situated on the beach level have nice views but you have to be ready to climb 70 stairs back and forth to get to the swimming pool, reception and buffet. So it is not for everybody. The resort is laid out vertically not horizontally. The views from different layers are a [... read more]mazing. the downside is you can not take a walk anywhere except it climbing or descending the multiple stairs. The food at the buffet was amazing: plenty of fish, vegetables, paella, all sorts of combinations of steamed or grilles vegetables. a lot of variety. the only disadvantage is we ate too much (haha). The beach is very small and not particularly nice. there are some stones in the water. plenty of shade though. The pool is amazing and large enough for a medium number of tourists. The entertainment staff did a good job. There are spanish classes with Shel Liana who is funny and teaches you well. The evening entertainment consisted of themes where guests participate which was a lot of fun. I particularly likes the couples contests where the guy has to do push ups with wife on top and say yo soy macho..that was hilarious ! there was also karaoke very good. averall a very pleasant stay.

Great Resort

The hotel was great with wonderful views. We had a room with city and bay view and it was one of the best views we have had in all our travels (being docked at St Marteen with a balcony looking at the city was close lol). People are all friendly and they do try to speak English as best they can. Food was great with lots to choose from. Beach was good and the ocean was nice and warm at this time of year. They keep it clean and lots of loungers to use with shade. We had an incident when we [... read more] were going to get a message at the Spa (fire next door) and we had to be cancelled. they gave us a 30 minute free massage 2 days later to make it up to us, which we can't really complain about as the incident was not their fault. We would go back to this resort if the price is right for sure.

Not for Couples that want to Relax (Standards have gone Down)

We love the Bahia Principe Chains and don't mind paying a little more for the BP standard that they have shown. The staff was very friendly but the lack of staff was evident in every aspect. The food was sub-standard and very salty and for the first time we thought the food was better in Cuba. We go there to relax and would have preferred going to the BP Luxury Samana but it was closed. We made our way to the relaxing quiet pool where the rules were not enforced and kids were yelling and a g [... read more]roup of people brought a big sound system. We just got up and left. The night time shows were different singers signing the same playlist. No Shows. If you're a group and do not care about the food or service it's a great resort. But if your a couple going to relax, maybe find something else. However, the price was not worth the service you get.

Good Resort

Overall just good, not great. Buffet was good, not great. A decent beach area but smaller in size. Lots of locals on the beach(they are public). Nightly enertainment was not good some nights(average to poor overall) they play bingo at 9pm in the enertainment area. Who wants to play bingo over watching a show and music at 9pm. Workers are great Jose at the beach bar was great and Maxwell was in a supervisor role but was awsome he was always making drinks at the pool bar or the beach bar. H [... read more]ad a ocean view room and the view was Amazing!! Exactly what you get for a 4 star resort. Cant ask for much more. Great trip.

Amazing

Very good service ,food was good.I would go there again.we had a great time there enjoy every single day. Good experience, wish we knew Spanish so we can communicate more with people there.we were there to celebrate our 25th anniversary Loved it thank you

Amazing Resort!

Pros: The food was awesome, their Views were like heaven, Very kind staff, Buffet food was better than a la carte restaurants. The entertainment group was good. Cons: Small resort, just one pool, and one jacuzzi pool