Wow just like a brand new hotel

We were totally impressed with nthe new renovations it should now have a 5 star rating. one of the few hotels that gives you a junior suite without upgrading we highly recommend this hotel for a enjoyable holiday.

Wonderful experience

The hotel was very clean and efficient. There were some closures due to the renovation but overall everything was excellent. The rooms were spacious and comfortable. The food delicious in the restaurants and always great at the buffet as well. People were friendly and helpful. Would gladly go back again.

Resort currently under renovation

We have visited this resort annually since 2016, minus the covid years. The grand sirenis is currently undergoing a full scale renovation. 50% of the resort is currently closed to all guests. This means no courtesy showers or change rooms are available anymore if you have a late flight. They will not offer a courtesy room either.The resort plans to have the first stage of the renovation completed this Fall 2024 in time for the busy season. Once phase 1 is completed phase 2 begins by closing the  [... read more]second half of the resort until completed mid to late 2025. This closure during our stay , the first two weeks of May, caused power outages and low water pressure. With minimal staff to perform speedy repairs the failing a/c unit in our room made for unpleasant evenings with an evening low temperature between 24-27c. Would not recommend this resort until all renovations have been completed. However check pricing. The owners of grand sirenis plan on moving this resort from star classification to diamond rating which means a substantial increase to the pricing as well once all renovations are complete.

Beautiful Resort

This was our 3rd visit to this resort and even though half of it was under renovations it did not disappoint. Our room was large, kept clean by housekeeping, with good A/C, shower and a comfy bed. The food at the A la Carts and the buffet was enjoyed by everyone. We booked the A La Carts through our concierge without any problem. We enjoyed the beach, the wildlife, the pools, the beautiful trails throughout the resort, the lagoon, the swim up bar and beach bars during the day and the lobby [... read more] bar and sky bar at night. One of the activities that we really have enjoyed with each visit has been the lazy river. One thing that we noticed this time is that many of the clear comfortable tubes have been replaced with very large less comfortable black tubes. My only hope is that when we come back next year, the management team will have more of the clear tubes for our fun lazy river experiences. We will be returning to this resort, which has become our favourite resort in the Mayan Riviera.

Amazing resort

3rd time to Grand Serinus,and it was fantastic.6 of us in total.This place is amazing.We loved the beach,fish around us,lazy river river,lagoon,and watching the monkeys.All the staff here are so friendly.The grounds are beautiful as well.We are looking forward to coming back next year.

Grand Sirinis Riviera Maya, Mexico

We were there for the long weekend. 3 nights 4 days. Mar 28th/24 to Mar 31/24. The rooms are dated. The main pool is an accident waiting to happen due to the different levels within the pool. Very disappointing. The food was great! Enough of a variety to suit many culinary needs. Evening activities were available. The “disco” was very far away. This explains the minimal attendance. Not a 5 star in its current state. The staff in particular throughout the resort was amazing!!!

Nice resort

This resort is very large and required a lot of walking. The grounds were very nice and well kept. The room was large and clean, fridge was restocked daily and the towels were replenished however we were never given face clothes. The buffet had a good variety of food. The pools were very nice and clean although they were missing tiles on the bottom.

Paradise

The Grand Sirenis is a beautiful resort. It is a very large resort with lots of pools and plenty of beach. Lots of loungers in the sun and in the shade to accommodate everyone. The restaurants were amazing with a wide variety of foods for different palates. The lobby bar made the best drinks and had the best bartenders and servers. There was a wide variety of activities including tennis, pickleball, soccer, biking, hiking, kayaking, snorkeling, etc. There was lots of wildlife on the property, to [... read more]o: spider monkeys, koatis, raccoons,etc. and even domestic cats. A free dolphin show completed our enjoyable experience. Housekeeping kept our room impeccably clean.

Lovely resort

We had a wonderful time, rooms were nice, pools were nice and clean, beach was small but lovely. Lots of beach chairs available. Lazy river was fantastic, so much fun. Friendly staff! Loved the wildlife. Buffets and ala carts were good. Ice cream was so delicious, many different flavors. Loved stopping at tge cafe bar with iced coffee and a dessert. Sky bar was lots of fun. Lots of walking but was good exercise and there were shuttles to take if you wanted too.

Nice resort, great vacation!

We really liked the resort: the food was really good, we enjoyed the lazy river, the beach was also good even though you have to pay attention to the rocks, there are plenty of chairs at the beach and pools. Most of the personal is very friendly and helpful, we specifically want to mention Julio Cesar Chan Cumui from the Restaurant Tulum who really went out of his way to make us feel good, was always with a big smile on his face. What I think will make this a perfect place would be to heat up  [... read more]the pools and jacuzzi during the colder season. We would have liked to spend time in the pools but they were pretty cold. Also just as a recommendation the activities were not clearly advertised or at list we could see a schedule until we happen to find a website.. Still, overall this was a great experience, we enjoyed every minute of it!

Great resort, nice vacation!

We really liked the resort: the food was really good, we enjoyed the lazy river, the beach was also good even though you have to pay attention to the rocks, there are plenty of chairs at the beach and pools. Most of the personal is very friendly and helpful, we specifically want to mention Julio Cesar Chan Cumui from the Restaurant Tulum who really went out of his way to make us feel good, was always with a big smile on his face. What I think will make this a perfect place would be to heat up  [... read more]the pools and jacuzzi during the colder season. We would have liked to spend time in the pools but they were pretty cold. Also just as a recommendation the activities were not clearly advertised or at list we could see a schedule until we happen to find a website.. Still, overall this was a great experience, we enjoyed every minute of it!

We had great weather!

The weather, beach and ocean was really great. I also enjoyed the quiet pools. The hotel itself was just okay for me. The room was very large and looked very tidy. I had problems with my sliding doors, that never really close properly and were hard to open and close. Also my door wouldn't always lock automatically so I would have to check it all the time. I did not find the employees very friendly or even happy.

Amazing resort

Everything was great: beautiful room, amazing food, incredible staff! We saw lots of wild life and the resort was impeccable! The beach is not for long walks but lots of fishes to see while snorkeling!

Such a great place

It was our 3rd time there and we love it! Starting our day at the coffee shop with great coffee, then heading out for breakfast where there is a lot of options at all the buffets. Spent most of our days at the beach (clean, quiet section, serve by Edith!) where drinks were great and where we saw lots of amazing wild life! In the evening, the restaurants offered delicious options. Rooms closer to the beach are simply wonderful (the one on the left outskirt need a bit of love!) Overall a perfect [... read more] week of vacation!

Would not recommend

In a world where almost all resorts are created to be mostly equal we found this hotel to be lacking in several ways. I would not recommend this hotel to anyone when every other resort we have stayed at provided a better experience. FIrst and foremost there is NO ADULTS ONLY area despite advertising adults only room types and packages. There is no adults only pools, restaurants, beach areas etc. If this is fine for you - great! And normally we would expect to encounter lots of kids except th [... read more]at we booked an adults only package only to be informed our room was designated as adults only. Confused? Us as well. Secondly, this resort is tied deeply to flogging time shares at the resort, on the extended resort property, and at their other locations. What seemed like a great perk - a building concierge for each room block - ended up being a gateway into a time share sales pitch for The Ultimate club or whatever it's called. Every interaction with concierge staff was always requirng us to politely turn down going to a sales meeting - some much pushier than others. Tied to this is the resorts obsession with Trip Advisor reviews - we saw, heard, and witnessed people being asked to do on the spot 5 star reviews in exchange for various coupons or perks - in ther middle of their dinners/entertainment/vacation. The whole thing felt pretty greasy. Third - This place is a long way from the airport - Our return flight pickup was at 3:05 am to get us there for an 8 am flight home. Our arrival at 2pm local time didnt have us at the resort until almost 7. Plan accordingly. Further there is almost nothing around the hotel to do without transport. If the resort is awesome - like the Palladium next door which we loved - its no issue. If it isnt - see below - you dont feel like its worth the additional travel time involved. Staff - Excellent, kind, helpful. Great people overall. Hotel itself has nice, seemingly updated rooms, but the facilities, rooms, and grounds were all rough around the edges - it was baffling how much damage there was everywhere. Broken elevators, smashed tiles, litter, debris, broken glass left for days, spills, stains, barely working door card readers, wobbly details. Wild life is great fun but, at the same time, concerning. Staff have given up tryiing to stop people feeding the plentiful Coati and monkey groups and they routinely ran a stampede through pool areas sucking up every bit of food available - even knocking lids off the garbages or crawling inside them. A spectacle but ultimately not a healthy habit. The first time you see (literally) 100 coati run around its awesome. By day 3 you realize its pretty concerning. Food was very middling with a few real bright spots in service/options - The coffee bar being open all day and serving excellent coffee and treats was great, and the pizza option for lunch was really great - Nobody is gonna say no to a fresh wood oven slice on the pool deck. Foot traffic says these clearly the best options available. Buffet was extremely mediocre - lots of option buts nothing really standing out - closer to a buffet at a Cuban resort than others in Mexico. A La Cartes were a bit hit or miss and very hard to book in - if you arrived on the wrong day of the week it seemed like you were out of luck for your entire stay. My Wife and I were able to make some bookings the first morning of our stay and bounced around on other nights to get into others when other folks no-showed. Staff at all food and beverage places were lovely. Food was decent but nothing that says "this requires long pants". Perhaps the biggest turn off for us, however, was the clientele. We witnessed several incidents requiring security invtervention in a 7 night stay. Perhaps our timing was just bad but we saw multiple staff threatened and intimidated and screamed at at the A La Carte's, saw many incidents of bizarre behaviour, had some kind of domestic incident in our room block that required intervention, and saw many, many, many patrons over served all night which lead to bizarre noise problems, smashed glass everywhere, vomit, etc. And people smoking and vaping everywhere. The staff, despite being so lovely, seemed to just be trying to get through it all. I have never really written a review like this, and despite all these issues, we enjoyed ourselves because there was sun, beach, some beverages, and some fun excusions - However - any and all resorts we have been to supply those expectations without the rest of these issues which, despite enjoy the beautiful Mayan people and their beaches, would lead me to avoid this resort like the plague. We are easy to please and this place managed to sink below that somehow.

Enjoy our stay

We had a nice stay at Grand Sirenis Riviera Maya. Food was good at the buffets. We had three A la Cartes (steak, Brazilian, Med.) Steak being our favourite but all was good. Room was excellent, clean, A/C working and beds very comfortable. Service was friendly & good. Pools are good and clean. Lazy river ride good. Dolphin show good and free. I would rate this a 7/10 only because the beach is horrible, small and very rocky. Resort is large so needed to rely on shuttle golf carts or wal [... read more]k your legs off which I don't want to do for a vacation.

Good for Snorkeling

The resort overall was nice. It was big so there was a lot of walking. The room (jr suite) was very nice but the air conditioning did not work very well - not great in the middle of August! We asked them to fix it but learned from other guests that this is an ongoing problem and it depends on what room you get. Also we discovered if we left any open drink or food out tiny any climbed out of cracks in the furniture and were swarming. I guess you can’t get away from bugs but might be a bit infes [... read more]ted. The beach was disappointing as I was expecting a long sandy beach. This was rough sand, fairy short and rocky. Water shoes are a must, but it was ideal for those who enjoy snorkeling. If you enjoy wildlife it was great. Lots of monkeys, coaties, iguanas, and Sereques. I’m the water we’re so many colourful fish, sting rays, and squid. The food was ok. I couldn’t eat much as I am allergic to onions and dairy. They put onions on everything and dairy in all the desserts. My child also got food poisoning. Good points were the big pools, lots of shaded spots to sit, the lazy river was great, not too many people smoking (but there was a man on the beach every day selling vapes and drugs). If you like to exercise they have a nice gym but it is at the far end of the property so be prepared to run or walk out. The shuttle services were almost non-existent. We didn’t run out of things to do. The staff were all super friendly. A nice week relaxing. Would I go back? No I don’t think so.

Horrible Service

Food was repetitive. No AC in the room, claims they’ll come to fix and they didn’t Service was horrendous. The shuttle carts never pick you up they see you standing there to wait and they zoom past you and when you ask them to please take you somewhere they say bluntly no. Waiters/servers horrible… you honestly didn’t want to tip them because they rarely came to ask you for drinks or even pick up the plates. We’d have to serve our own drinks basically, and they’d get mad if we as [... read more]ked for wine or something that they had to get. Hotel staff refuses to help in anything. Very unhappy. They only message to tell you sorry for your experience we’ll communicate with the rest but honestly that’s exactly what they told us in person and our issues didn’t get fixed. Imagine? No AC for a week and fecal residue on our bathroom door! We had to clean it up and we told them please there’s still some left and they never came to clean it or even offered to change rooms. That was disgusting to come to our new room to find someone else’s feces hand prints on the door…

Feces residue in the room, Horrible service (fakes that they’re doing anything about it)

When we entered the appearance looks very nice and rooms look very spacious. However we had several problems as a family (5 different rooms) 2 rooms had AC issue (they claimed to fix it and it didn’t work) we had no AC for the whole week. And the fan is designed in a very strange way it’s on the side where the couches are instead of the actual bed therefore causing no air flow. 1 room had issues with wifi (they kept telling us there was no problems but the wifi wouldn’t connect)  [... read more] 1 room upon arrival they saw feces residue on the bathroom door, no one came to clean up. 1 room had nothing no soap or anything. Mini bar in room is rarely refilled and the water bottles it’s a big litre one that isn’t cold it’s hot because they leave it out in the room. The service at the buffet was terrible, the servers did not approach you or rarely did. Sometimes we even had horrible looks just because we asked for something like a drink. They wouldn’t pick up our plates, plates would accumulate. The Shuttles… honestly I have never been to a resort where the shuttles refuse to take you and even ignore you. Others would just zoom past you and you’d be “wait! Can I get a ride” and they’d say “no, I have other things to do”. So many shuttles and all of them empty most of the time as they don’t take anyone. The food wasn’t too great as well, every day was repetitive. The housekeeper wasn’t very clean, you can tell the room is still dirty upon arrival and during our stay they would not do changes of towels sometimes and other times the bed wasn’t properly made. Unfortunately, we did not have a good experience. Staff were not friendly and everyone seems frustrated. I do have to say that the restaurant a la carte were good and the service is much better there (would recommend the Mexican and Brazilian). However, the bad part is that when we arrived as soon as we got our room number we were online trying to book and EVERYTHING was booked. We then asked and they said they give priority to the black bracelet members. So, you would get these ridiculous late times like 9:15 pm. We would have to be checking for cancellations to get in earlier. I would not recommend this place and do not plan on returning to this resort. It was unpleasant and by the 3rd day we wanted to go back home and didn’t even want to eat their food (which we never experienced before)

Didn't disappoint!!

This was our first trip to Mexico and we were very impressed with the resort. Although it's big and there is a lot of walking we didn't mind because there was always wild life to see. The staff was friendly and helpful. Warren ended up having a medical problem and the security staff stayed with us until the medic had transported us to the clinic on the resort. Unfortunately Warren had to go the hospital for over night. When I was leaving the next morning to pick him up the security guard ha [... read more]d come to check on my husband to see how he was doing. We didn't use the beach because of the seaweed/smell was strong. The choice of pools were great. The food was awesome, buffet had lots of choices. we were allowed 4 A la Carte's, Steak House, Italian, Brazilian and Japanese. They were all delicious. My only complaint was the Spa. The service we had was awesome but the price we had agreed upon changed 3 times. ended up being $50 more then the agreed upon price. It is definitely a resort we will visit again.