CATALONIA ROYAL BAVARO needs Management Review

Food: Al la Cartes were fair , but buffets contained a lot of recycled food from previous sittings. Restaurants on site were understaffed Hotel grounds and rooms clean, beach cleaned regularly. Multiple Beach Vendors bothersome Doing on site construction during high season was not well planned for its customers. First day no running water all afternoon and then no hot water. Water turned on later but shower would not drain out. Power outage for several hours 3rd day of our stay Wait  [... read more]staff Yohan on the beach efficient and friendly. Front Desk Staff - Ana was very helpful, polite and easy to deal with.

Not as advertised

This resort section for adults only not recommended, if you don't get al a carte you have NO OTHER CHOICE BUT BUFFET AT CATALONIA FAMILY SIDE There is an issue with chairs at pools ,people save them and not there all day.There are no carts to take you anywhere a lot of walking Not helpful at front desk All wait staff even ask for tips DO NOT GO

Do Not Go To This Resort

Terrible rooms, terrible restaurants, terrible beachfront. We had to switch rooms 1st night due to Security issues. The second room didn't have hot water the 2nd day for 1 day. Internet wasn't working for 3 days. TV didn't for 2 days. Restaurants were not good. The Asian restaurant was terrible- we left after the appetizers. We left beloved restaurant because we were left after seating for 45 minutes!! Beaches were awful- could not swim and beach walking was limited

Love this resort

We just returned from our 12th trip to Catalonia Royal Bavaro. It is all about the people who work there that makes it our go to happy place. The resort is small so it’s easy to meet people. The rooms are comfortable and clean. We’ve never had any issues with feeling unwell or worrying about food choices. There’s lots of shade on the beach and if you walk a short distance you can find a lovely clear sandy area for swimming. It’s difficult sometimes to find seats (especially with shade) around th [... read more]e pools unless you get up early. Unfortunately there are people who reserve the seats and don’t use them for hours and hours. It’s unfortunate.

Windy beach

Overall a very nice hotel, but the beach is windy and full of seaweed. We are beach people so would not go back. Site was very clean but the wind each day made this a no go to return. The sun sail broke with the strength of the wind and had not been replaced by the time we left, so shade was not that easy to find

Catalonia Royal Bavaro

The room we booked was privilege deluxe jr suite with pool, it did not disappoint , so happy we did. We enjoyed the food & service every night at the a la cartes. All the staff were excellent to deal with. Big shout out to Angel (customer service) in the lobby helping book the a la cartes , answering any of our questions and ensuring our stay was memorable with that big smile.

Nice vacation!

We came here to celebrate our 40th wedding anniversary. The Catalonia Royal side is compact and thus has everything within short distance. Although the grounds were well maintained, the pools clean and the beach beautiful (efforts were made every morning to clean out the sargassum), the restaurants were great as well as the food and drinks, the rooms were below average for being called ‘privilege rooms’; old dates and with damage clearly visible in some of the furniture. Staff were amazing, f [... read more]riendly especially on dining areas but not so much at the beach bar. Many thanks to Nisia for arranging us a better room and also for planning our dinner on our anniversary day.

The executive club

I can start my review from the booking. I found some hotels that I was interested in and send them to Carl. It was during holiday but she was very responsive all the way till I booked. After I called a couple of time as I had questions, I left VMs and emails but never got any replies. The trip central customer service team always is responsive however I was expecting to hear from an agent who I booked with. Another very bad experience with booking is that I was promised a free parking stay for [... read more] 1 week. Their voucher did not work when I was flying out. I called Carol ( did not respond as before) and the customer service. They suggested I pay and then they would reimburse me when I come back and send them my invoice. That was back in February and we are at the end of April. I called multiple tines and still did not get my money back. The resort itself was good. The annoying part was the sale pitch for exclusive club. It seems this is very normal if you travel to Dominican Republic but I did not know about this. They are pushy and are trying to sell you an experience (an opportunity to use the exclusive club) for 25 to 30 grand. This is not even timeshare so basically you have to buy your tickets and your hotel room but they will upgrade you to exclusive club. You are paying the 30 grand in advance for this. Definitely not worth it. Food was good. The resort was overall good but nothing over the top. We booked adult only exclusive club and when we compared it with the regular or kids side, exclusive was much better. We paid more when we booked exclusive and that was worth it. You have to book the restaurants for dinner at the resort but it’s fairly easy and they always have room. Even thought we preferred the buffet style (they had it in 2 of the days in week) it was still okay and we had no issues with the food. Activities was bland not much entertainment. It seems like the entertainment was mostly geared towards older adults. Overall if you are not looking for a busy vibe and are looking for relaxing vacation in Dominican I would recommend this. I would not recommend my experience with my agent for booking. I am still indecisive about booking with trip central for my next vacation. I booked twice and I don’t know if their services are adding to my experience as If I am doing all the work myself why would I need an agent!

Rocky start

Overall this is a very nice resort, restaurants & bars are very good lots of variety for food choices but even with the privilege upgrade you cannot get premium drinks. Check in did take a long time & we had a descent room however after walking around the resort we came back to our room to find water leaking through a ceiling pot light onto the floor & coffee maker. We called reception & they advised they would send a maintenance person, I asked why as water & electricity is a very dangerous com [... read more]bination & we did not feel safe to be in this room! but she still had to send maintenance! after 2 more calls & me walking to reception 2 hours later maintenance guy (16-18 years old) showed up & immediately turned the light switch on? That was that we demanded to be moved, They moved us from the ground to the 3rd floor but after 1 night we could not take the noise from the air conditioner, if you turned it to low the fan blade started hitting something internally so we went back to reception and asked for yet another room. Again maintenance had to go check it so we went and booked some day trips with our Air Canada Rep Robenson who did a great job for us, when we told him about our issues with the rooms he came back to reception with us & asked the customer service desk what they were going to do for us. They agreed to move us again but would send a bell boy once the room was cleaned mid afternoon so we could check that the room was good enough, also they threw in a romantic dinner on the beach (valued @ $200 US each) to compensate us for the first room fiasco. Later in the day the bell boy took us to the next building over the executive traveler building & showed us a 3rd floor suite ocean view with everything upgraded, so we took it from that point on our 3rd day we were very happy. Also @ 5pm we got a knock at our door & room service brought us a plate of fresh fruit & a bottle of champagne and got a call from reception confirming that we were now happy. The upgrades were probably worth $2k so they did go the extra mile to make us happy.

Amazing resort

This was a very nice hotel. It was all adults so some may find that boring, but it really wasn’t. There was daily pool exercising and entertainment after dinner and usually an evening show as well. The food was excellent—the drinks were delicious and the service was impeccable. Being able to use the sister resort next door is also a nice touch as that’s where all the good a la cartes are. The rooms are sort of dated but very clean and the fridge is re-stocked daily. The beaches have lots of se [... read more]aweed but they clean it up all day long. Lots of chairs available at the beach. My only complaint is their wifi … it sucks unless you are in the lobby or by the pool.

Great Place to Vacation

This resort has it all! The beach, pools and garden area are all beautifully maintained. The rooms are exceptionally comfortable and maid service top notch. The Restaurants offer a substantial selection of food and excellent wait staff. The golf courses, (9 hole on hotel grounds and 18 hole a ten minute van ride away) are well kept and challenging enough for the average golfer and duffer alike. But the Main Reason We have visited this resort 9 times is the People. They all go out of their wa [... read more]y to make your stay the best possible!

Very nice resort.

We had a wonderful week at the Royal Bavaro. The resort staff work hard to keep it fresh and clean. The adults only section met all of our needs and provided 3 locations with loungers; a quiet pool, beach front and swim up pool. The food was excellent.

Great resort

Super week with friendly staff and amazing food! The hotel room was spacious and always clean with fresh towels every day. This is our second time at the resort and would go back in a heart beat! The Privilege package was perfect for our group!

Catalonia Royal Bavaro is indeed an amazing resort to stay at.

Hi Victoria, Thanks again for helping me to book my vacation in Punta Cana. I had just a few things that was of concern, which was ( the shower water in my room was cold, the internet was weak and beach keep collecting moss). The staff is great, the atmosphere is great and the food is great as well. Apart from the few negatives, I had a good time and will go back next year. Patrick

Not so good

We stayed on the adult side the beach atmosphere was good. What the draw back for me was no communication when we landed at airport, we were lost when we finally got to resort. Wanted to eat and drink but nothing!!! Had to buy a bottle of wine for room! The food was so pretentious, we ended up on the family side for food. Extremely expensive being a Canadian consumer, which was not understood. I don't mind tipping at all was expecting that but wow everywhere you turn you couldn't get a [... read more]way from it .don't get me wrong I tipped waiters, bartender, the lady who cleaned rooms anyone that I could because you felt obligated or they just didn't see you. And the words of entitlement on flags omg..I'm by far entitled. That was so embarrassing Then to end the trip we sat in the lobby waiting for our bus to airport only to find out that axel of wheel broken" and we had to pay 30 us dollars for a cab to airport. I asked why we couldn't go with someone else and got a story witch was absolutely crap! I would never return or even tell anyone to go unless you ate a pretentious human !!!!!

Catalonia Royal Bavaro

Was very happy and impressed about all aspects of our trip at this resort. The service, staff and grounds were exceptional. Was not impressed with the aggressive sales pitch upon arrival but this tends to be typical of most resort chains. The room we were in was impressive and included a infinite pool. This was one of our most relaxing holidays.

No comment

I stayed in this hotel just to sleep found it very boring no activities to do during the day The family side had more excitement during the day. Never will I book with an all adult resort. The buffet was small and not selection to choose from. The only thing I can say it was absolutely clean at all times and most of the staff were really nice

Trip was just ok

We arrived from Toronto Jan 18/23. For 2 weeks of well deserved vacation. ************************************************************************************* - Booked in witch took 1/2 hour very unorganized. - Room is very dated, in need of new bed mattress worn out, new chairs seats cushion weak using patio furniture for chairs, bathroom mirror so on. - Constantly asking for towels for our room, always shortage of towels for the bathroom. again wasting our so-called all inclusive relaxat [... read more]ion time. - The bar pool is in need of repairs, tiles falling off, cement patch work decaying, and pollen off leaving lots of cement pieces on the bottom stepping on them was painful lifetimes. - Bathroom toilet plugged a few times due to water issues chain came off the handle. I WILL NEVER GO BACK TO THIS RESORT. Being disrespectful, lied too, making me waste my time back and forth, the resort was hopeful that no one would complain about the water issue. All they had to do was send an email and explain instead of having many of us asking why there was no water one couple left after two days of being there, and being lied to very poor management skills. *************************************************************************************** After being there for a day went to take a shower NO HOT WATER or water at all! Went down to talk to them they said in half hour it will be on. So we used bottled water to wash down our bodies. 12 hours later that morning still no water, went down again and they said in a half hour by now I’m frustrated and don’t believe them. Well we still had no water at the end of that day :( So 3rd time l go down and said l want to talk to the manager. The receptionist hesitated so l told her it has nothing to do with you please get the manager, the manger ( Natalea) said the would have the water on by the end of the day, l explained to her that it’s been 3 days now without a proper shower and we are very pissed as we payed for ALL INCLUSIVE $$$ big money to have all the luxury of what the resort offers. Natalea said Sorry of the inconvenience should have hot water today. Finally we have hot water but only that day. The next 2 days no water some cold at times. So l decide to go talk to. Natalea to see about compensation for not having the all inclusive luxury. Show offer us a Spa massage, $50 gift card for their store only, supper supper on the beach, lobster dinner lol. Natalea said we can pick any 2 of these items lol. So l said you’re making us pick as a choice why aren’t you offering us it all. Natalea said l can’t give you all as l would have to explain this to my boss. So l said you should be offering us all and doing what ever it takes to make this up. Natalea said sorry l can’t do that, pick any to items l can make that happen. So we did. Next day our friends who came to meet us from the UK went to see their trip rep TUI. They gave them the Spa massage, $50 gift certificate and a choice of any excursions they offered RIGHT THERE ON THE SPOT. I S WENT TO TALK TO NATALEA again to see why she didn’t offer us an excursion deal. After talking she said l quote this people “ I WILL TAKE BACK WHAT I OFFERED YOU AND YOU CAN TAKE AN EXCURSION YOUR CHOICE “ I THEN LOST IT ON HER SHE SHOWED NO SORROW. My wife said she wanted the excursion so Natalea took back the massage and gift certificate WOW I WAS SO UPSET. I have left a lot of BS out to shorten this long story lol. Keep I’m mind that all the time l went to the reception desk roughly 4 HOURS OF MY TIME due to how slow they are. After hearing this feeling upset that Natalie didn’t offer us an excursion. l went to see out rep WestJet who is Jerson Tejada to see if they would do the same. He looked in to see if west jet could offer us an excursion. He sent an email to WestJet and said that we would hear from them in 24 hours. 24 hours went by and nothing yet. Jerson went to see Natalia. She came over to talk to us about the situation and stood strong that the offer on the table is all she could do so my wife said will take back the massage and gift certificate. Natalea went to go get it, and gave it back to us with a smirk on her face, as if she won the battle. Jerson seen her look, and said to me after she left. I’m going to give you some paper to write everything that happened and then he would send it to WestJet directly. We have did the report he did his part and said in 24 hours we should hear from West jet. Jerson said we will probably be home by the time we get a reply as we were leaving the next day to keep an eye out for an email while it’s been four days and nothing yet. We are very honest people and what is written here is the plain truth. I have been to Dominican in the last 12 years many different resorts. I’ve never seen something like this ever in my life and hope to never again, so people you can take this for whatever it’s worth, but if you feel that you wanna waste your money on a worn down resort this is the place.

Quiet Resort with Great Service

The service was consistently friendly and attentive. The beach is beautiful with plenty of loungers available for all guests! The food is good and caters to a variety of tastes and diets. Espresso and speciality coffees are available at each bar. Fresh juice bars provide an alternative to the wide variety of alcoholic beverages. The rooms are spacious and clean but are quite dated and dark. The water pressure in our room was poor and the A/C unit was very loud.

50th Birthday Trip

Group of 20. hotel was over booked, 2 couples sent to the « old section »(one room no hot water and the other the roof was leaking). 1 night became 2 nights as I had to go fight to have them relocated to the correct rooms. Overall resort is very clean and quiet. Easy Access to the other resort amenities. Do NOT deal with Nicole Deforest at TripCentra doesn’t respond promptly (unless 3-5 days is acceptable). Bad Bad service.