Beautiful resort

Huge resort, very clean , beautiful, pretty modern nice and open would definitely recommend to friends, great food , adult pool section was also great.. quiet and calm....peaceful resort !!!!!!!!!!!!!!

Love this resort

Beautiful beach you can snorkel or just enjoy the view. Food is amazing in restaurants or buffets and great entertainment. Our 3rd time stay. Many guests we talked to had been repeat guests just like us. If you want to be active and like a beachfront resort this is the place.

Great Resort, Great Beach!

Big clean beach, with many different activities for kids and adults. Large clean pools, great staff and service. Billiards, Table Tennis, games, water sports (Sea Trike, Kayak, ...) included. Many bars and Buffets with good variety.

Fantastic Trip

The hotel was amazing. Rooms were spacious. Grounds were kept in excellent condition. Food was great, especially the a la carts. Staff were very friendly and helpful. Plenty of space for chairs at the pools and beaches

Declining Customer Service

The Barcelo Maya Palace is a resort that used to provide great customer service. This year we have been disappointed with some aspect of the resort management. To start the front desk agent who received us at the lobby was very unpleasant, ridgid and cold. The resort refused to accommodate us with the type of room we had requested when we reserved 5 monts in advance. And during the week The restaurant reservation process was a pain. We were not able to get the restaurants at hours we wanted alth [... read more]ough we noticed these restaurants were not very occupied at these hours. We had to negotiate painfully all the reservations unsuccessfully most of the times. We even had to go to the same restaurant twice days in a row. The servers in the restaurants were always very nice and the people cleaning the room and the site of the resorts were nice and efficient. Unfortunately some of the customer service agents did not demonstrate the customer dedication that we have experienced in the previous stays at this resort

Barcelo Maya Palace

We've just returned from a 2 week vacation (Nov 6-20th) with the Barcelo Maya Palace. It was wonderful! Neither my husband or myself have traveled in around 10-15 yrs. So we have lost some of our traveling skills with the technical advances that have been made. Choosing and purchasing our holiday package online through TripCentral/ flying with Westjet was an easy process. I did not feel once like I needed to speak directly with our travel agent/ advisor. We recieved emails with our require [... read more]d travel steps from TripCentral consistently and in a timely matter, there was always a phone number if we ever felt like we needed assistance.( but never did) However, our experience at the airport was another story. Lol, thanks again to the two angels that helped us with the new ticket/passport scanners. We'd still be standing there if they hadn't stopped to assist us. My advice, familiarize yourself with the airport layouts and the new ticket/ boarding technology if you're out of practice and old like us, to reduce your stress levels. The Resort: So great to stay at a resort that has a swim-able beach ( with lifeguard!) And yes we saw turtles, and so many other fish! There were usually always lounge chairs at either the activity pool or at the beach whenever we needed them. But not always shade, so if that's a concern keep it in mind. The pools were impeccably clean as was the entire facility. It's such a pleasure and a privilege to spend the day outside, to return to a wonderfully cool and clean room. We found all the staff to be very hard working helpful and polite! The la cart dinners, what can I say, every aspect of them was delicious! The regular buffets were pretty well stocked and had a good variety. I'd make the loop, carefully choosing what I wanted, only to find my food cold when I returned to my table. More advice..... walk around and preview the food so you can get it and get back to your table while your food still warm lol. Sure after 2 weeks there was some food redundancy but there are always the other hotel's buffets to go to if you need to shake things up a bit. Resort size: It seemed like so much walking! We should have tried to request a room closer to the lobby and pool! My husband has previous work injuries to contend with, if we had known how much walking was involved we would have at least tried. Instead we went with the "Canadain Martyr effect" and toughed it out for the 2 wks. My and husband I both came home just under 10 lbs lighter each, and we both find walking our dog back at home easier, lol. But seriously, if you have similar concerns with mobility do look into renting an aide. There were several being used by people in several different styles! Our bus rides to and from the hotel came with our vacation package. We did almost miss our ride from the airport to the hotel, but managed to find them and we were dropped off at the front doors of our hotel quite promptly. As well as our ride back to the airport. The busses used are more comfortable than our airplane seats from Canada ?? to ?? with how closely packed the passengers are now. Overall We give our trip a 4/5, with point loss mostly due to getting old and finding out that some of our traveling needs have changed and practically unbearable plane flights. Breakdown Trip Central : 5/5, shopping and purchasing experience. Barcelo Maya Palace: 4/5, Hotel was a bit too large for our liking and they won't guarantee a closer room. Buffet food could have been hotter. Westjet: 3/5 flight staff were wonderful. Pilots got us there safely and a bit early in both directions, always a bonus! The real loss of points was that our flight home was unbearably hot, can't airlines keep the cabin temperature more closely matched to passengers needs? Isn't it bad enough that we pay to be packed in airplanes like livestock.

Great resort for young and old

We had a group of 21 during part of our stay. People over 70 and grandkids of 1year old and up. There was a variety of activities for everyone to enjoy at the resort from pool time to swimming with the turtles. Everyone enjoyed what the resort had to offer We are planning to return as a group or as individuals.

Great resort for young and old

We had a group of 21 during part of our stay. People over 70 and grandkids of 1year old and up. There was a variety of activities for everyone to enjoy at the resort from pool time to swimming with the turtles. Everyone enjoyed what the resort had to offer We are planning to return as a group or as individuals.

Best Resort

I loved most everything about this resort. Especially the great snorkelling off the beach. That’s a priority for me. The first day I got there there was a sea turtle swimming under me within a minute. There are a few of them around the beach every day. Mesmerizing. Plus lots of areas to explore for snorkelling. Also the resort is beautiful. Lots of pools, beautiful beach, great food. The grounds are immaculate and our room was very nice and spacious. Everything is clean. Great place f [... read more]or kids as well. Although I didn’t have any with me, I could see how great it would be for our granddaughters. It’s so spacious so if you don’t want to be around kids you don’t have to be. My husband and some other people saw a few monkeys but I missed out. The only thing I would like is some more covered outdoor spaces where you could sit with tables and four chairs. There were couches and all and we did go to the indoor lounge. We played cards a few evenings there but I would have liked more tables and chairs outside with lighting to do this. There was a nice outdoor area with these and lighting but unfortunately it was a smoking designated area.

Great resort

Great property, something for everyone. Very clean, great food options, both alacarte and buffet. Beach ok snorkeling, some sections rocky, good friendly service. Average all inclusive entertainment. Transfers good

Amazing Resort

This is the 2nd time we came to this resort. The experience was even better. Love the resort! Food at a la cart restaurant was amazing, lots of activities you can do in the resort, beach was beautiful and you can swim with sea turtles!

Our favourite place

We keep coming back to Barcelo Palace. Tried many other resourts as well....but this is the one we like! Amazing staff, food, restaurants and turtles ? The hotel does a great job with cleaning seaweed too !

Fantastic family resort

Beautiful resort with immaculate grounds and beautiful beach. Staff never stopped working to maintain the grounds. Bar and wait staff were fast and efficient. The food was delicious, and had choices for even the pickiest eaters. The kids buffet was a hit for our kids! The kids club was welcoming and had awesome activities every hour. Room was spacious, clean and quiet! Can’t wait to go back!

Great Resort

What a great place, beautifully maintained.very quick to fix any issues. Food was excellent, from the buffet to the alacarte restaurants, not a complaint. And as someone with a severely food allergy that is saying a lot. Lots to do, and no pressure if you wanted to just relax.

Great Family Resort

Our Family had a great time at the Barcelo Palace and booking through Tammy Beamish @ Tripcentral was easy and worry free. (Was my first time using Tripcentral and was very pleased). Everything at the resort was great. Only comments we have are that the resort is huge and if you have issues walking that could be an issue, lots of towels but no face cloths in room, and a paper map with all 6 resorts would be beneficial, and the beach is rocky in places (water shoes come in handy) We only saw 1  [... read more]show and it was average at best but we enjoyed snorkeling with fish and turtles right in front of the resort and at the pier for hours. Bring your own snorkeling gear.

Great resort - wrong time

The resort was very nice, large and spread out. it has a shuttle but only runs every 25min so we ended up walking a lot anyways. The shuttle is a large double decker bus. If they just had a bunch of gold carts it would have better served more people and with direct routes. The shopping was nice at the resort. Lots of options and decent prices. They also had a small pharmacy which was nice because I ended up getting sick the last few days and needed medication. The a la carts were very difficult  [... read more]to get into and can only book one per day. You can book in other resorts too but they were all full. There is a bowling alley, an escape room, mini-golf, and go-karts there at the resort. It was fun, we played a couple games of bowling. Extra cost of course. The food was okay. Nothing spectacular. It was also very similar food at the other buffets so we didn't see what the Palace had that was better than the others. There was Patrone at the Palace and not at the others. Thats about it. There wasn't enough pool or beach chairs and people got up ridiculously early to get one, then they would just leave their towel on it and leave. They should try to have a better system for that, or more chairs. We also went when there was senior high school students there and they were pretty obnoxious.. wouldn't recommend this time of the year. Overall it was really great but don't go if you don't like to walk 1000's of steps a day.

An amazing stay at the Barceló Maya Palace

We had an amazing stay at the Barceló Maya Palace! The resort grounds are beautiful, clean pathways, and a gorgeous beachfront location. The beach was awesome—powdery white sand, turquoise waters, and the opportunity to snorkel with the turtles! One of the best parts was the access to all the other Barceló resorts in the complex (except the adults-only), which gave us tons of variety when it came to restaurants, pools, and entertainment. The buffet was average, nothing too exciting, but  [... read more]we really enjoyed the à la carte restaurants, especially the French and Steakhouse options. Definitely make your reservations early to avoid missing out! Overall, a fantastic vacation spot. We’d absolutely return and highly recommend it for anyone looking for a beautiful all-inclusive getaway with lots of variety and access to multiple resort experiences in one!

MUST Stay at Riviera Maya Adults Barcelo

I am happy to say Our experience over 20 years staying at the Barcelo Resorts in the Mayan ?? has always been fantastic because of the food, service, and ambience of expansive beachfront property It has a Chain of 6 in total. It’s established and operates efficiently, well maintained. Our recent trip this Feb.2025 is by far the most exquisite as we upgraded to the Riviera Maya Adults, their newest waterfront hotel built approximately 5 yrs ago, which we were curious to see. This hotel is absolut [... read more]ely stunning architecturally, and visually breathtaking by design. Its functional layout is seamless from the doorstep of your amazing rooms -we had the garden view facing the back, which was very quiet and private with a Jacuzzi which all rooms have on a huge deck. The massive infinity pools are so impressive, like I’ve never seen before. The Hydro spas available in the outdoor pools are more than enough plenty of space and loungers. The service is impeccable very professional, especially in the buffet. The food is absolutely divine, fresh fruit daily Mangos, Papayas, Chinese Pomegranate! Rabbit, Turkey, Lamb , Beef tenderloin - International cuisine, and gluten free offerings. A high level of quality, very clean and well presented. The a la carte Restaurants provide a variety of choices with authentically tasty dishes served in charming, and modern decor. The Bars are top shelf. The staff are excellent - professional! They go over and above to please you)and speak English even though my Spanish is decent). It is the best place for the value I’ve ever stayed at in Mexico and we will definitely return and, recommend it to my friends and family. (Next time will try to fly out of the new Tulum airport, as it is closer with less traffic) but still worth the drive to this oasis regardless. You don’t have to leave - relaxation is key here. It’s also a fabulous venue for corporate events as it has a huge convention center. There’s also easy access to all the other amenities in the neighboring older Hotels, offering entertainment and shopping, a true atmospheric 5+ Star ⭐️ Thank you

5 times a charm

This Was our 5th time at this resort . 10 out of 10 on everything . I can’t say 1 bad thing about the place. If you’re looking for perfection this is it!. We enjoy the beach and spent 10 days there, swimming with sea turtles

Amazing Resort

Absolutely amazing resort . The service was amazing. The la carts were easy to booked . Some of areas were rocky recommend water shoes . The chairs on beach and pool side are hard to find. Only complaint I have.