Top Notch Resort!

As usual, the room, service, and food were great - in general. We love this resort and after 25+ trips to the Carribean, this is the only resort I've EVER returned to (5 times now!). We've been to Sandals and Secrets and they don't compare to this resort. It truly is top notch! Our favourite restaurant is Basmati (Indian food) and Chez Isabelle (French). Swim up rooms are a must for us - so convenient! I highly recommend this resort, despite a few minor glitches to report though during ou [... read more]r week: 1) We arrived on April 11, 2019, and the resort was at full capacity so getting beds on the Excellence Club Beach was a 6:30am task for my hubby :). By 6:35am there were none left! This was the first time we'd experienced this. Usually, chairs are in abundance but not that week. Even the regular chairs on the Excellence Beach were completely taken by about 9am. 2) We had a swim up room in the Excellence Club in building #7. We had 3 different pool side concierges that week, 2 of which were "in training". The service level was mediocre in comparison to other visits to this resort (we always get this room type). We are used to the concierge coming over to our room as soon as he sees us on our deck in the morning to lay the towels on our sunbed. These gentlemen were 50% of the time, not in their tiki hut at all, or the other 50% of the time not paying attention (either on their phones, or looking down at something) so we had to go over and ask them repeatedly to "make our bed". This occurred several times during the week. We also left our wet towels at the end of our deck so they could pick them up and typically they would do so very quickly and replace wet towels on the bed mid-day. Not these fellows. They simply were not attentive like the previous 4 trips. We were constantly having to ask for towels/service from them. 3) Food at the new Magna was ok but needs some refining. Our "lobster vol au vent" pastry was so over-baked, it was hard like a rock and inedible. A la carte breakfast was just ok, nothing special enough to repeat. Service was slow. 4) The service at Toscana for dinner was horrendous. So slow it took over 2 hours to serve us a simple dinner. We thought perhaps it was just a fluke but our friends went there a few nights after us and the same thing happened to them. Service was awful and VERY slow. This restaurant needs to be under new management because someone doesn't know what they are doing (especially when you compare to other restaurants in the resort).

AWSOME RESORT

THIS IS A BEAUTIFUL AMAZING RESORT THE SERVICE IS IMPECABLE THE FOOD IS GREAT THE STAFF IS POLITE AND FRIENDLY THE ROOM ARE SUPER CLEAN AND COMFY I WOULD RECOMMEND THIS RESORT TO ANYONE I HAVE BEEN 2X AND I WOULD GO AGAIN I LOVE THIS RESORT EXCELLENCE PLAYA MUJERES

Best. Resort. Ever!

Our second time and loved it even more. Truly a 10 out of 10. Great service, food, and heated pools. Also, every night has terrific entertainment, including a theatre with amazing shows (always plenty of very comfortable seating) and a large outdoor area with more entertainment before and after the main show.

Reliable resort for fussy travelers

This was our 3rd stay at an Excellence resort (twice at Playa Mujeres/ once at riviera maya). We have been to the Cancun region about 40 times and have stayed at an array of 5 star resorts. We have rarely returned to a resort so for us to return to the Excellence tells you everything. We prefer the playa Mujeres location- better beach, service, quality of food and newer. Overall, we were most impressed with the service. Typically service tends to diminish over time at resorts rather than improve [... read more] so we were pleasantly surprised to experience a marked improvement in this area from one visit to another (and it was already very good). The service from absolutely everyone (except one waiter at the Italian restaurant) at the resort was superb (and I don’t say that lightly). Our favourite restaurant was the French and we found ourselves returning every second night of a 9 night stay. The service is first class. Lobster House is lovely for an outdoor dinner given its proximity to the beach. The only disappointment was not being able to dine outside at the Italian restaurant. During the day, the indoor space is used for the buffet breakfast and is quite lifeless in the evening with no ambiance whatsoever and the food is not great. There is also a big step down in service at this restaurant. If one likes group themed dinners, this resort does a great job of putting on entertaining dinner events (note to corporate travel organizers: particularly good for corporate employee events- we hosted 60 people a few years ago and the employees loved these themed evenings). The no reservation policy for restaurants also works well. The coffee shop is terrific and is a saviour for coffee/tea addicts with good snacks and ice cream. Evening entertainment is decent. The Il Divo night was my favourite. The Michael Jackson show should be retired. Finally, I need to note the superb service of our concierge Daniel. My husband had to leave at 9am for his flight and my pick up was at 4 pm. The concierge was kind enough to give me an extra late check out at no charge. This was astounding and because of this consideration, we will be booking another vacation at the Excellence. Final suggestion: for people who like to order wine (as we do), it was somewhat prohibitive with prices ranging from $80-$130 canadian for a decent bottle. The mark up on wine is excessive. If there were more reasonable wines or prices, more guests would order bottles. We noticed that almost everyone was drinking the house wine. The main bar has great martinis made by passionate bartenders. The beach is terrific for long walks as not crowded at all (and no disturbances with locals selling stuff)- very safe to leave your things on the beach chairs unattended for hours at a time. A very relaxing holiday.

Best Resort Ever

Having traveled to many destinations and been at many resorts, I can tell you this is the best ever all-inclusive. The food is amazing (and I am very picky), the entertainment extraordinary, the staff fantastic and always happy (sincerely happy)! I cannot tell you how wonderful this experience was.....I cannot express in words the wonderful experience this experience was!

Awesome Resort

The hotel was clean, inviting and revitalizing. Rooms are clean twice daily so it’s refreshments restock daily. Hotel staffs, from the front desk, hospitality, concierge and room services were respectful and open. We really enjoyed our stay there.

Great vacation

Beautiful place. The staff is wonderful and very welcoming. The food is good but mildly inconsistent. It could be better. Be prepared that dress code is a very big thing at this resort. Casual elegance is what they call it. Everywhere for dinner besides the outside grills are dress code driven.

Not so 'Excellence': Instead an unaccommodating, poor experience

The hotel grounds are lovely, and the rooms are spacious and the beach is nice soft sand. That's where the good stuff ends. There are not nearly enough loungers on the massive beach (maybe this is a by-law?) Stressful trying to get a spot instead of being relaxed on vacation. There are no staff clearing chairs, so towels lay out all day so you aren't sure chairs are reserved or abandoned. The WORST is how the staff handle "situations". We were 9 people celebrating a friend's birthday. On [... read more]e dinner at the Lobster House we were told to be quiet. We had just raised glasses to honour our friend. No obscenities, just happy chatter amongst nine people. A staff member told us in an unfriendly tone that we were "annoying the guests" meaning the table right beside us. They moved them and the staff told us again to be quiet. We literally would have had to be silent or whisper. This restaurant is outdoors, was NOT full, and we were not being obnoxious (trust me, we CAN turn it up if we want to)! The second time I reminded the staff that we too were paying guests. The next night the hotel said they couldn't sit a table of nine - that there was no room in any restaurant. However we could "easily sit as two tables of 4 and 5 in any restaurant." After several of us spoke to staff, they finally gave us a table for nine in Toscana and it was fine. We didn't seem to "annoy any guests". Once 3 of us went into the cafe for to-go coffees. We had towels wrapped around ourselves (we were NOT wet and dripping water). While in line, a staff told us we had to leave. Stunned we asked why and she said there is a dress code. We simply didn't know there was one in the cafe. We apologized and asked if we could order 3 coffees and wait outside. "No. You are annoying the guests without cover ups, you have to leave." How about just a friendly "oh ladies, you need to wear cover ups in here." and when we offer the solution of waiting outside, realizing that is an easy, peaceful resolution? There are more incidences but I won't bore you. We were only there for 3 nights. We aren't disrespectful guests. We all travel a lot and have never had this type of treatment. We got talking to another group of people who were having similar experiences and never coming back. We will not be back. We will not recommend this place. We were a group of mostly couples there for a few days (a break from our kids!), yet the trip was tainted by the rudeness and lack of consideration from the staff for THESE guests. Clearly they are not empowered to problem solve or be accommodating to all guests and the manner with which they chose to engage with us every time, was unacceptable.

Amazing experience in Cancun

This was our first time staying at this resort and everything was fantastic! The grounds were massive and the rooms were luxurious and clean. Food is great for the most part and the drinks were all premium nothing was watered down (definitely ask for the top shelf liquor). There was nightly entertainment and endless things to do. They do have a pretty strict dress code for the restaurants so be prepared. Service was great everybody working there were so nice and friendly. Special thank yous t [... read more]o Chocolate roll and DIEGOOOO the bartender for dealing with our drunk asses and making us awesome drinks. Definitely will be visiting again!

Great Resort

Food was great lots of varieties amazing setups amazing activities this resort really keeps u busy all throughout day and night we loved the experience amazing scenery and great service highly recommended

Incredible Experience

Everything about this resort is perfection. The grounds are stunning and always being maintained. The attention to detail is unsurpassed. The service is fantastic and the staff is extremely attentive. Delicious food and a gorgeous beach. Going Back!

Amazing resort !

This resort is beyond beautiful! The service is amazing, everyone was very friendly , helpful and going above and beyond to make sure we had a good time. We had the two story room with private pool on the roof, it was to die for!! Such a beautiful view of the ocean from our pool . The food was excellent, lots of options to choose from! We would love to go there again!

Outstanding resort! We love this place.

This was our fourth time at the Excellence Playa Mujeres (EPM). We have been to other resorts and every time we go somewhere else, we compare it to the EPM. This is our favourite location. Everything about it is fantastic. The food, the service, the layout of the resort. The staff make you feel very welcome and they are so attentive and work hard. The lobby martini bar is the best. Special mention of our mixologist Cesar, and also Tona. They were magnificent, friendly, and very engaging.  [... read more] We had a great time. The Chez Isabelle is our favourite restaurant, but we also love the Lobster House, Grill, and Agave. The wood oven pizza for a snack during the day or at lunch is amazing. We had a wonderful week and look forward to going back!

Yet another wonderful trip at this resort!

This is my second time staying at Excellence Playa Mujeres. I went last year on a mother daughter trip and we had an amazing time. This year I came with my boyfriend and he was absolutely blown away by how great everything was. Wonderful rooms (particularly love the shower and the jacuzzi), can't go wrong with a soothing turn down service either. Immaculate grounds and pools- I like how the pools are refreshing. Great food, loved having the fresh pizza's on the beach, highly recommend the Italia [... read more]n, French and Indian restaurants. Surprisingly good bloody caesars! I wish we could go back tomorrow!

Amazing resort!

We had an amazing time at the Excellence Playa Mujeres resort. The grounds of this resort are absolutely beautiful. The grounds always looked well manicured and nothing looked out of place at the resort either, you would have thought the resort was brand new with how well the upkeep is. The people who work at the resort are very friendly and are always offering you a smile throughout the day. The food was amazing at this resort, every meal was fantastic. From the French restaurant to the Spic [... read more]e restaurant, and the Indian (my favorite). We visited the specialty coffee shop every morning as well for a latte or cappuccino. The sandwiches from the coffee shop were so fresh and tasted amazing! We had dinner at "The Grill" restaurant the one evening which was absolutely fantastic as well. The restaurant is all open and having the evening breeze come in during the dinner added a great touch to the meal and the overall atmosphere as well. The gym at this resort was really good too. I used the gym a couple of times during the week and was impressed with the equipment available, along with cold water to drink and towels for use as well. This trip was fantastic overall and I look forward to returning again in the future. I cannot say enough, how wonderful this resort is. It is at the top of my vacation destinations.

Awesome resort

From the minute we checked in the hotel staff could not do enough for you. We did the Excellence Club-not sure if it was necessary as every one we spoke to was happy either way. The food was great at every restaurant. We went doing the Super Bowl and it was so much fun! Would go back in a heart beat!

Simply amazing!!!

This resort was simply everything you could wish for. The service was fantastic. The property was so well maintained and beautiful. The staff were very friendly and always near to get you whatever you needed. I can honestly say that we didn’t have one issue or problem with this resort and we have been to many in the area. Thanks again to trip central and Excellence for making this a memorable vacation.

Second Visit to EPM

We stayed here two years ago and had a great time then and now. The resort is well laid out and the staff are friendly and courteous. From the check in staff to waiters, servers, cleaning staff and groundskeepers all were happy to say hello. The food is exceptional at most of the restaurants. We travelled in a group and although we didn’t eat all meals together they accommodated us at the breakfast buffet every morning and sat us together. A few people in our group had a meal or two that  [... read more]they weren’t thrilled with but my experience was that all meals met or exceeded expectations. Service is slow at dinner, however, it’s vacation and we had no where to go. The main pool was not heated during the first two days of our stay but by the third it was fine. The lazy river is not heated. The only concern I had was that the mattress. I had a hard time regulating my temperature. I was either melting or freezing. The nights were cool and the A/C was on when the room was made up and the room didn’t warm up on the cooler nights. Otherwise a fantastic experience at a highly recommended resort I hope to have the opportunity to visit again.

Magnificent place

First, I would like to begin saying that this was our first time in Mexico, however, we've been to plenty all-inclusive hotels before. Excellence Playa Mujeres completely blew our minds. Even though we found out about the existence of 'Excellence club' (VIP program that grants free beach bag and Bulgari toiletries) upon arrival, there was absolutely no difference in the way we were treated. We were greeted with the cold towel and a glass of champagne and check-in was super quick and we went to  [... read more]our room shortly after arrival. The area is really big, so if you are into hiking, you would have a plenty of routes without leaving the territory of a hotel. Grounds are well kept and very clean. Great variety of free activities. Plenty of restaurants, but we were not able to visit all of them, even though we did not go to the same restaurant for dinner twice. Front desk staff is extremely friendly, hospitable and helpful, especially Andres. Also, we were amazed, that staff were able to remember our names right away and were able to recall the names up until the end of our stay. There was only one minor issue. The way the washroom is placed is a great design idea, however, the semi-transparent door and absence of soundproofing are a poor aesthetical decision if you are staying with someone else. The sound waves bounce off the beautiful marble walls and propagate to the bedroom. Overall, great resort and wonderful staff, clean beach and lots of activities. Would recommend, 9.9/10!

Perfection

Our stay at the Excellence Playa Mujeres is beyond our expectations. We knew going in that it was going to be nice but we didn’t realize how nice. Everything was pretty much perfect in my opinion. From check in, room, food, service, etc. We had a wonderful trip and could ask for anything more. We opted for the Plunge Pool room, and the decision was the right one. It was private, quiet and the pool was much larger than expected. The room was great. Clean, big and very comfortable. Fu [... read more]lly stocked mini bar, with booze, beer, snacks and refreshments. What I appreciated about this resort is bottled water isn’t in short supply. You don’t have ration out your water every day. It was nice to know you weren’t going to get dehydrated. Beach and pool were amazingly maintained. Staff went above and beyond to make sure you were cared for and the surrounding areas were clean and well presented. Our beach waiter was incredible. Very attentive and we were never without a drink. He even brought us fresh drinks when he saw that our drinks got a little warm. The drinks were very well prepared. From margaritas to pina coladas to a fresh cold beer. The local Tulum brand of beer being my favorite. The beach bar grill was delicious. Every day was a different theme, so the food didn’t get stagnant. It was fresh and they took precautions to keep everything cold/warm. Restaurants were a hit. We didn’t have a bad meal. We preferred the Indian and Mexican restaurants but had great meals at the French, Lobster House, and Barcelona. Breakfast is my favorite when Im on vacation and the Toscana buffet didn’t disappoint. Huge selection and well prepared. The Egg cook was the best. Having been to Cuba many times, I can tell you that Mexico, especially Excellence, blows them out of the water when it comes to food. I can’t praise this place enough. The fitness center with cold towels and fresh juice. The coffee/snack bar. The maintenance crew always looking to improve something. The cleaning staff making sure our room was spotless. The wait staff at all the restaurants. The front desk making sure we were doing ok. Everything was great and I cant see rating this less than 5 stars. We will be going back.