Clean and tidy

First the good- We thought the hotel was quite beautiful looking with lovely well maintained properties. Smells fantastic. However there are some issues with safety - be sure to check locks on adjoining doors. We had an intruder come through and although the hotel staff finally changed our room we didn’t feel they took the intrusion seriously. Food was average although plentiful. All in all an ok vacation but not fantastic

Beautiful Resort

We stayed at the Grand Oasis Palm in April 2018. The staff was friendly and helpful. The resort is very clean. The food is very good. The beach is great and the pool areas are clean and well cared for. Loved the adults only area. The only complaint would be that our room smelled musty.

Not suitable for everyone

It was a very busy resort where there were two hotels using one number of services/beach space. Very long line ups for the restaurants and buffets had limited options as well as trays would at times be empty. It seemed that in certain areas, they were understaffed for the very high number of guests. Limited space both by the beach and pool. Lounge chairs need to updated and not enough for all the guests. Some people were sitting in the sand or sharing chairs. More suitable for families with chi [... read more]ldren as well. Kids apparently stay there free. Hence, there were a lot of children at this resort.

Great family resort.

Great pool and beachfront on the family side. Restaurants aren’t too bad...very relaxed atmosphere. Lots of excursions available, but the resort offers quite a lot of things for kids/families to do also.

Good resort

Beach and scenery was beautiful Very livelyperfect for families with kids Food variety was limited but delicious Two of the restaurants "white box and Creyers" were the only good ones Our bed was very soft and uncomfortable told front desk 3 times to do something about it but no result Clean and organized resort Check in and check out was very smooth Overall 4 star

5 stars, not so sure

You canno do reservations in advance for a la carte dinner and have to do line ups the same day to reserve a spot, if lucky ! You have to wait in line for a table and then line up for buffet .... not a good experience waiting that much to have a meal during vacations. Accommodations are good for a 5 stars hotel.

Great resort for families with young kids

hotel is great and perfect for kids - not your party resort amenities was a bit dated but not bad for the price we paid Don't overlook the baby club - there is a hidden area for younger kids need to venture out for shops and retails, but do create a quieter setting

Family friendly

The resort was nice and very family friendly. There should be an adult zone in the pool bar area. Didn't like how you book the al a carte and not enough staff to work the bars. Standing in lines is not fun when your on holidays. Resort was clean and well maintained. Staff was very nice and friendly.

Great family resort

Nice, clean hotel. Friendly staff. Good service. There are several pools and kids are welcome in all of them. Nice, sandy, sheltered beach which means little to no waves. Lots of beach chairs and umbrellas. Great location. Right beside the ferry to Isla Mejures and some pirate ships! Food is good but not great. Lots of options in the buffet but if you have specific dietary needs, you might be less than thrilled. Staff were not very helpful when I asked about gluten-free options.  [... read more] My kids didn't like the kids club. They thought it was too scheduled and not very fun. Their only other kids club experience was on a cruise and they loved that one. I'd stay here again. We all had a good time.

Grand Oasis Sens

Cancun mexico is a really fun atmosphere. Grand Oasis Sens was a beautiful resort. The food was great, I was told this was a party resort but it really was not. Being an adult only resort there was a lot more of an older ground 30+. The service on the other hand was not great. I got to the resort expecting a beautiful balcony view only to find out our room has no balcony only a window. We tried to upgrade our room and the front desk people lied to us on numerous occasions about method of payment [... read more] and would change the price each day for the upgrade.

Will not go back.

The hotel is located on a very small property. There are only two very small elevators for 10 floors worth of rooms. Never enough, always a line up. No A/C in the elevators. The room we got was very small as well. We had a problem with the water in our room. The shower kept switching from super hot water to super cold water. Nightmare to wash our kids. The restaurants were constantly half empty but they kept line ups outside due to the hostess having to check every guest in and sit them down pe [... read more]rsonally. Food wasn't good. Not a lot of variety. Restaurants were much better than buffet. Kids club was great but isn't designed for access with a stroller. Unless you're into carrying your stroller up and down flights of stairs.

Decent Resort

We stayed at the Grand Oasis Palm Dec 22-29, 2017 with our 11 and 10 year olds. We did enjoy this resort, and there are no major issues, but there are no frills either. First off, the beach is beautiful as is typical of Cancun. There is a bit of seaweed, but even in the water they have trails made for you so you don't have to step on it. We brought our own snorkeling gear and saw a Sea Star (Starfish) one day. There were a few other fish (one that looked kind of like swordfish but were very [... read more] small) also. We saw pelicans every day. The staff put out hammocks in the morning along the water so you can lay on the hammock in the water. The safe is not included, and it is a lock with a key, not a passcode. When you are checking in, you will get a lock to put into the safe and a key. You pay at checkout. I don't remember how much it cost, but it wasn't much. Maybe $30USD? I am not sure. There are elevators, but they are small and slow. We often wouldn't be able to get in because it was full. We were on the 5th floor, which was 90 stairs, so I wouldn't have wanted to be much higher and use stairs. About 7-8 people max can fit in the elevator. We didn't spend any time at the pools at all as they were far too cold to swim in. I prefer the ocean anyway. The servers and bartenders were good. We tipped one server about $10/day and she was great. She kept our drinks full, although we don't drink a lot, but she kept drinks coming for the kids as well. Our room was not restocked with water daily, and we actually did tip the maid $5/day starting on the first day. We didn't figure out the pattern for getting water. There is a coffee bar near the lobby. It was great. There were many great hot/cold coffees. The kids liked the iced coffees. There is a sushi bar and snack bar by the beach. We ate there for lunch most days so we didn't have to go find the buffet. There is a snack bar by it which has hot dogs, fries, nachos, etc and a bar. The rooms are fine. The beds were not overly comfortable, but the rooms were clean. This resort is a sister to the resort beside it, the Oasis Palm. If you stay at the Grand, you can use the facilities of both. If you stay on the other side, you cannot. They put a water trampoline into the ocean every day. The kids enjoyed that. The resort is right beside the Captan Hook ship. We did that with the kids, and upgraded to VIP. Well worth it. The entertainment staff were amazing! Actually, all the staff were fantastic. Laura, our server on the beach, was so sweet. We walked along the beach most mornings. It was beautiful. The weather is consistently good in Cancun. The ocean is gorgeous and the sand is white. The resort was fine, but nothing spectacular. The food was fine everywhere. We were never hungry. It is a good value for the cost.

Poor Resort

The Hotel needs to be updated..Food is not that great...Service was not bad...overall for the same amount of Money that we Spent i would stayed at 5 Star in Dominican Republic or down the strip in Cancun at the Beach Palace.....

Amazing resort

Great hotel, very clean comfortable room, bonus for us,we were on the 2nd floor. Beach and restaurant staff were awesome, so many restaurants to choose from...17 in total and you only have to make reservations for 2 of them . Great beach soft white sand, some seaweed...didn't keep us out of the water 💦 Overall a great vacation, would definitely recommend this hotel

Talk about a blast

I enjoyed myself and my family at this resort. We went there to relaxe and enjoy the beach and sun. We chose the to bring children so, I felt there was lots of activities for everyone to enjoy or if you chose to vacation and just have have you your family keep to yourselves and do off resort day excursions like a tour to see Chichen Itza. The room we had were nice and felt it was a good enough for the price of trip. The elevators were somewhat packed sometimes but, made for great exercise after [... read more] eating a filling meal. The staff were friendly but, we tipped well so i am sure that helps. We never had a hard time communicating with staff considering we were in a different country. The resort met my expectations. I had a great trip

Great family resort

Resort was nice, food pretty good, beach beautiful. Service was lacking- weird because we usually receive great service in Mexico. Tons of activities for the kids. Not much to do if you are looking to party but luckily we weren't.

Great family resort!

Good food and service! The rooms were clean and nice. Lots of kids on the resort so it's perfect for families. The resort is on the cancun strip so it's very easy to take a bus and go "downtown" where there's really good nightlife such as coco bongo and señor frogs.

Ok resort but Cancun is AWESOME!

Elevators are the worst so tiny and u can wait a long time during busy hours. Beach was beautiful stayed on it almost all week. Pool doesnt get much sun at all so never swam in it. Food was ok was expecting better. Wifi is 30 USD for 5 days but signal comes in and out. Night entertainment was not the best found myself bored and in bed by 8 or 9pm every night. Dont buy what they call "silver jewelry" on the beach as its not silver and broke in the 1st hour. Dolphin excursion was the best day of m [... read more]y trip soo worth the money and it is like a 2 min walk to the doc for the boat. Rooms had nice views and were clean. Nice cleaning lady! Check in and out was quick. Short bus ride into downtown cancun but u get bugged to buy things and it is SUPER annoying. Love cancun will go again but will stay at a different resort.

OK place

The room was very nice, the beach had a lot of algea. The food was not too good, everybody told me to go to Mexico because the food was so much better than Cuba, it was not the case. The 3 buffet were OK. ...the a la carte restaurants were " fusion style " none of them were just Mexican....we were extremely disappointed. We will go back to Mexico for sure but never again in Cancun it is just way to americanised for us....

Good resort

The beach is beautiful! And the food was good! But some staff can be rude and just don't seem to happy to be working there.its suppose to be a family resort but yet has a lot of bars and restaurants that kids not not allowed at. Not happy at all with the air Canada rep! He flat out lied to us about several different things when we booked a catamaran one major one saying it would not be a booze cruise and that's all it was as we were traveling with our 3 small children we were not happy about tha [... read more]t!