Big Resort :)

The hotel/ resort was very large in size and I did enjoy that. There were so many different pools and amenities that you could really go anywhere on the resort and do anything. I found the rooms to be clean and proper. We lost power in the room for 3 hours one of the days and there was zero water for a few hours the other morning. There was plenty of buffets and à la carte restaurants to choose from so there is no shortage of food or drinks. There were shows each night in the lobby that were co [... read more]ol for all ages. This place had a good gym set up with plenty of equipment in good working condition. I had a chance to get a massage and that was great too. Everything seemed very clean and the staff was always working hard for everyone. With the new smoking laws in Mexico they have created “smoking areas” in the resorts for those to have cigarettes or enjoy a cigar. That “area” is just a patch of gravel with an ashtray + sign. Waiting in lines for food or drinks was not bad at all and the quality was great. There was a foam party on the beach and it was a blast for everyone. The disco on the resort was a nice one and well air conditioned. There was plenty of seaweed along the shore but that can’t be held against them, that’s the entire coast. I will say that the hotel was going to amazing lengths to remove it so that’s great! I would definitely recommend this hotel but I would caution those who may have distance issues but let me not leave out the fact! That they have golf cart shuttles everywhere and elevators if needed. One complaint I have is that the staff to seem to have a 5 second rule (not sure) where if they knock and you don’t make it in time or respond fast enough they just let themselves in the room. This happened 3 times while I stayed there. Once was for spraying for insects (which obviously was working because I saw none in the rooms) and the other were hotel staff at the wrong rooms. This did not diminish the vacation. Great place, fun time and I would go back.

Mills Vacation

Loved it, well maintained and very clean, will definitely be back, pool was clean and did not smell of chemicals, did not like the vacation club very pushy, staff always looking to help, restaurants were awesome

Très beau resort

Ma chambre ( villa LAGUNA) était superbe et propre dans la section 18+, notre coin piscine avec palapa bed et service de major d’homme était magnifique. Celui-ci s’est occupé de mes réservations de restaurant et spa. Point de vue animation, c’était un peu trop tôt 20h30 et j’ai déjà vu mieux. La nourriture était très bien autant resto que buffet. Plage, beaucoup d’algues et de roches.

Very Poor Experience

Upon Arrival at Resort the Person at the Front Desk was So unorganized and was Trying to do manage THREE GUESTS AT ONCE! I Found that if You spoke Any Type of Spanish YOU were Treated So Much Better! Then when it came to Our Luggage One (1 )They gave to Another Person after She Told Them it was Hers !!!! At a Resort that Tipping was Not Mandatory WELL Then Get ready for EVERY EXCUSE In POSSIBLE NOT TO Please Your Stay at the Resort! At a ALL INCLUSIVE I Requested Non Alcoholic Beer BUT IF I Did [... read more]n’t Tip in AMERICAN MONEY THEN There was Limited to NO AVAILABILITY OF OO Zero Zero Beer? Finally I had My 60th Birthday There and My Wife is 57 and On Departure Day I Made Arrangements with BD Experience Agent at the Resort Who is EXECUTIVE TO AIR CANADA to Have Our Luggage at a Pick Up TIME Co ordinated By the RESORT STAFF And BD AGENT For 7:30am PICK UP In Our Room for Saturday Morning The Resort BELL BOY STAFF MEMBER CALLED AT 7:28am Saturday Morning INFORMING US That THEIR TROLLEY’S WERE BROKEN And They Could Not Pick US UP! 2 Minutes before They were Scheduled to Come! WE WALKED FROM OUR ROOM IN THE HEAT WEARING CLOTHES FOR CANADA And I Even BROKE A WHEEL ON MY LUGGAGE! And THEIR REPLY WAS OH SORRY!! So YES MY REVIEW For OUR EXPERIENCE AT THIS RESORT IS 1 out 10 Thomas & Maria Klack I HOPE THIS HELPS YOU??

Ok Resort

The experience was "ok" all around. Not as good as resorts I've stayed at, or as bad. Unfortunately the hospitality was lacking, as was the general cleanliness. The entertainment staff were wonderful all around, and kept the day active and fun. There are many pools to try out, each with a unique vibe, depending on the mood your in. Seaweed was awful (and an awful smell - don't get a room close to the beach! I couldn't open my balcony) but this isn't the hotel's fault in any way - they really  [... read more]did try to clear it daily. LOVED the spa. Food was overall really good - but if you have dietary restrictions this isn't the place for you - again, just not willing to accommodate.

Stayed here June 16-23 2022, family of 4 from Toronto

Before I booked this location, as always I poured over the reviews to see what others felt. My family are all adept and flexible travellers however we do expect a certain level of comfort and safety without compromise. Without a doubt, this vacation property met all the criteria and then some. It is not a five star and not advertised that way, probably a solid 4 star. It’s has something for all in the family, a good kids and teens club. The adults have many activities ranging from silent disco [... read more]es to foam parties etc. So many outdoor bars and cafes to relax in during the daytime of evening. The grounds are immaculate and well cared for. The rooms are spacious and well appointed, especially the bathrooms and storage area. One recommendation would be to add just one more chest of drawers in the family rooms, there is not enough drawers or shelves. Also, we did not enjoy the 4 ala carte restaurants we went to, we missed a few others because of excursions. We always seemed to prefer the Chill Out buffet anyway. A massive selection all day, every day and not one is the same as the previous. Also for you Sunwing clients, I found the excursion prices cheaper from Sunwing as apposed to onsite booking. All in all, when your wife and kids say they had a fantastic time then it is a job well done. I do not understand the two and three star ratings at all that some people rate this property at, it’s ridiculous !

Great experience

All was clean, employees were very respectful.and kind, great variety of food. I expected the rooms a little more updated. The beach was nice. Avoid going on reading week or March break. Amazing covid protocols in place and respected including mask wearing indoors, gloves and temperature taken at entry.

Grand Riviera

This resort is very large and spacious . Lots of pool areas . The beach area is also large but busy , which is expected. The beach restaurant is good but the bar is very busy when we went. Activity Coordinators are fun. Staff is pleasant. Drinks are good, with Internationals brands that was not extra. Rooms are spacious and standard. The cleaning ladies are good, they do come early.. so leave your do not disturb sign at night. The nightly entertainment was good. Since the club is closed  [... read more], nothing after 11pm but the sport bar is open.. My only issue with the resort is the all the Buffet food was cold..Whether it was breakfast, lunch or dinner..COLD COLD COLD.. Unless your are getting omelette or pasta from the grill, made to order, everything else was COLD. They need to find a better system than heat lamps to keep food warm..Also , this resort did not have breakfast smoothies , like most other resorts..( just saying)... The specialty restaurants were good. I like the Thai restaurant..

Beautiful resort, amazing staff!

Staff was very friendly, resort was very clean. Driver of the resort shuttle (Bernie) was such a special character, always there to pick us up and drop off back off all with a smile and many jokes! We had an amazing time in Mexico! Thank you to all the staff that made our trip so memorable. For 7 days it felt as if the pandemic did not exist and we were away from our worries.

Great for families

The resort was extremely well maintained and the kids loved having bunk beds. They especially loved how the room cleaning staff arranged their toys in funny vignettes every day. There was a great kids area, but our kids even loved hanging out at the main pool where the water was a little deeper. The resort was larger but everything was within a good walking distance. The pools were never over crowded although the beach can be quite busy.

Grand Riviera

The hotel was very nice, great food, very clean, good service. All the restaurants were very good. We very much enjoyed going to the Chill Out restaurant and private beach every day. Armando and Pablo made sure we were well taken care. We also were guests at a wedding on the beach with dinner at the Chill Out restaurant. It is a very big resort and we found the trek to the beach was very long .

Amazing resort!

This resort was beautiful. Lots of restaurants and snack bars to choose from, which all have amazing. Multiple pools allow for you to join in on the party, or choose to relax in peace and quiet instead. Would definitely recommend!

Great resort

Large resort with great pools and beaches. Food was good. A la cartes were great. Staff was very friendly throughout the whole resort. Rooms were nice. Could use a bit of an update on the rooms and hotel itself.

Excellent vacation

The hotel was amazing. Good service, staff very friendly, clean rooms, restrooms clean, beach beautiful, lots of towels always available. Food and drinks excellent, no complaints. The a la cart restaurants offered great food and service. Overall was a great experience. We had 7 travellers aged 10-47 activities for all ages! No one was bored!!

Good family resort

The resort offered a lot of amenities for families. They signed out strollers, bottle warmers, monitors and a few other things when available. We were there at about 50% capacity but it felt quite full so I'm not sure what it would look like at full capacity. The food was absolutely amazing. we were with a small group and nobody had any issues. The ala carte restaurants did a fantastic job with their specialty foods. The sushi restaurant even had sake for which was a nice surprise. The beach was [... read more] also nice. Yes there are some rocks in certain parts of the beach but there is plenty of entrance that had no rocks at all and you did not need water shoes.

This resort is a hidden gem!

My wife Tina and I went for a 1 week all-inclusive trip to the Grand Rivera Princess in Mayan Rivera, Mexico from January 14 -21, 2020. Upon arriving the greetings and service by the bellhop personal made a good first impression. Then to our surprise, once we entered into the lobby the view was spectacular! Looking down from the second-floor lobby down the beautiful staircase and past the large water fountain and onto the first floor we saw walls of high palm trees as far as the eyes could see o [... read more]n either side of the curved large walkway that led into the resort. From the lobby to the beach and by every room there were plenty of plants, flowers and trees to look at and ease your mind and wash the stress away. After checking into our room which had a hot tub and view of the garden and a king-size bed, we had all the accommodations one could expect in a 4/5 star resort. The tv had plenty of English and Spanish channels, even sports channels from the US and movie channels. The A/C was perfect and the internet worked ok. There were plenty of water features to use from the main actively pool to other less-used pools for those who were seeking a more quiet time. The beach showed off its beauty with gorgeous tall palm trees and plenty of white sand with rowing waves to play in. Of course for those in need of elevators, there are 6 on the resort, including a medical center if needed. The food had such variety and was fresh and the chefs worked so hard trying to make every dish special, we felted they really cared about us and we could sense their love of cooking! The Ala Cart restaurants were plentiful and delightful from Asain to french to Italian even good old American Beef and of course Mexican. There were more than we could choose in a week! The thing we also enjoyed was the food was served at these places hot, something you do not always get at other places we have been around the world. The beer and drinks by the pool and at the restaurants were cool and tasted refreshing! The only thing they need to improve on as most other all-inclusive resorts do is the wine, it was too watered down. It also most forced us to purchase a bottle. For the sports enthusiast, volleyball was served up each day at the beach and water polo most days although it seemed the activity directors did not want to promote it very much. They did encourage pool exercise though and apparently they also offer a water volley activity, however, the net was broke and no one seemed to excited about fixing it to accommodate the many requests they had to fix it. There is also an excellent sports bar on-site that showed many different NHL hockey games at the same time such as the Toronto Maple Leaf game as well as the Montreal Canadian games and this was important as many Canadians were on the resort during our week of stay. Yes, we were able to watch the NFL playoff matches well palying pool on one of the 3 pool tables all in a nicely A/C bar! As for entertainment, there were great and poor shows. They had a grease show that was very well done, however a few of the other shows were so so, as the performers only danced and lip-synced to the words of the music. However, they did put their hearts into their work. Now in other parts of the resorts at times on different nights, they gave a second option for everyone to choose from. There was a man and woman duet that played twice that week and they were awesome, we could have listened to them many times! Then on Saturday evening, they had a rock band who no doubt was encouraged to keep the volume at a respectful level well playing and brought the audience to the dance floor and spectators to their feet. The only drawback of these performances was they only played for an hour and a half, not long enough. Of course, there was Latin music as well. And although we never visited the disco it always seems full passing by it. I personally think they need more rock and top 40 music played. one disappointment was there was no karaoke bar! As for the music by the pool, they had a DJ playing it and I have to admit at times it was very monotonous, as the same latin or music with the cursing and swearing in it and children all around the pool. It would be nice to have the rock in roll music, top 40 music as well as eighties retro music as well being played. For the most part, the staff offered excellent service from the waiters to the cooks to room service and also the maids and bartenders. They were friendly, polite and hardworking! The one area of improvement I would suggest is the DJ music selection and the activity personal for the pool sports, which is to have people who enjoy sports take the lead in these activities as Canadians enjoy sports. For example, while 20 of us were playing water polo with the activity personal, after a half an hour of it, the activity personal blew his whistle and said that we could not play any longer because a half an hour is up and even after much protest by those playing he took the ball and left. Fortunately one of the vacationers had brought a ball and we were able to continue playing. I personally feel they need more training as to the kind of sports and games to cater to their guests. The cleanliness of the resort was outstanding! From the guest rooms to the public bathrooms to the pools and dishes and also even the untensils used during meals, everything was clean! We did not see any garbage or litter on the walkways or pool area or beach, and this is a positive feature of the resort! even all the windows and balcony glass were cleaned regularly and looked great! This helped us feel good about the condition of the kitchen and how the staff kept the food and dishes, etc clean in order to help reduce food poisoning, etc. To get from one end of the resort to the other end they had plenty of golf carts and drivers who are very careful in driving. They also had times posted on the bulletin boards so we knew their arrival times and departure times. Tina and I have been to many all-inclusive resorts and other hotels around the world and this resort is one we would visit again and not hesitate to recommend others to visit with or without children! Lastly, I must mention the excellent service we receive from Vitoria, we will definitely book through her again and recommend others to use her as she was professional, punctual and patient answering and solving my many questions and concerns! Michael Legere

The Best Resort, a little bit of heaven on earth!!!!

The Grand Princess is the most Amazing place to stay. I would tell anyone go for your couples retreat. Go if you have a family with children. This hotel can take of everything you want, and may have not even thought about. Rooms are so clean, the beach is amazing. And the staff are far by the friendless people you could ever meet. We have gone to the Grand Princess, 3years now, and are planning number 4. Food is unbelievable. Staff will stop at nothing to be helpful.

Huge Resort

Lots of amenities Huge resort Lots to do Well kept We had a great time and would go back ! """............."...........................................................................................

Great Vacation

Great hotel and resort. A la cart restaurants were excellent. One of the better beaches in the area. Hotel amenities were good, need more shuttles, lots of walking. Elevators are too far apart from one building to another. Rooms are well decorated, rooms are clean and daily cleaning is very good.

Resort so so

Rooms were great, raccoons a nuance, food was so so, property was beautiful, to much walking , amazing for children, beach was OK smelt polluted the ocean, the entire resort and rooms very slippery dangerous, would only recommend this hotel to a friend for children.