Excellent stay

Lungana azul once again was great. The food was ok booking the vip section well worth it as you really don’t have to go to buffet. Drinks were great there was no shortage of anything Rooms were good there is a few things that should be updated but not a big deal Staff are great and always making you feel welcome Overall it was a great vacation and will be returning again next year to this resort for the fifth time Go with a open mind and you will love it

My Cuba Expierence

Our recent stay at Origin Laguuna Azul was an unforgettable experience filled with warmth, joy, and cultural richness. Exceptional food, The culinary team truly knows how to impress. What truly set this resort apart, however, were the people. The staff exuded genuine hospitality, going above and beyond to ensure guests felt welcome and cared for. The entertainment was incredible—lively, vibrant, and full of heart. From music and dance to interactive performances, every evening felt like a ce [... read more]lebration. While the hotel itself could use more attention in terms of both interior and exterior maintenance, it’s clear that exciting improvements are underway. These renovations show great promise and reflect a true commitment to providing an even better experience for guests. Overall, Origin Laguuna Azul is a destination full of potential, already glowing with warmth and character. We can’t wait to return and see how this gem continues to grow.

Catfished by Sunwing

What a dump! The place is falling apart right before your eyes. Every single night that my son and I were there, the a la carte restaurants were “fully booked”. During Easter long weekend when the price to travel was $1500 each per person, YOU WOULD THINK THAT THIS RESORT THAT WAS BARELY AT CAPACITY COULD ACCOMMODATE US ON AT LEAST ONNNNNNNE OF OUR NIGHTS WITH A PROPER MEAL!!! NOPE!!! I’m not kidding when I say I starved while we were there. My son was ok with the buffet because he’s only little [... read more]. Hey, at least I’m skinny again! (Not even laughing or joking). What a disaster! Avoid avoid avoid! Go to Holguin or Cayo Coco if you’re desperate for Cuba. Everything about this trip sucked. NOBODY was having a good time. Not even the drunk man who walked through poo water in the leaky washroom then walked right through the kiddie pool! That guy was so unhappy! Ha!

I would rate this hotel a 0

The grounds were average The staff was wonderful and accommodating The rooms were below average. This is the 1st All Inclusive resort without a stocked minibar... The food was horrendous, no flavor, no hot sauces available...and the same thing was served for Breakfast, Lunch & Dinner, every day, for 7 days. There was no variety.

Good value for the price

This was our second time to this resort. The first time being 10 years ago. Definitely not in the same condition as back then. The rooms definitely need a refresher. Pillows were terrible and our refrigerator did not work. Pool was nice, beach was nice and the food was surprisingly very good for being Cuba.

Excellent beach, excellent resort all around

Excellent all around . Very nice location. Very nice beaches ———————***********************************************************************************************************

Amazing resort

I had the pleasure of spending a week of vacation time at this amazing resort. I work in a high stress field and needed a break. Iberostar Laguna Azul was all I could have hoped for and more. The incredible facility and beach combined with an amazing staff made our stay memorable for years to come. Special thanks to Dania Alonzo for going above and beyond to insure our stay was relaxing and enjoyable We will for sure return

Amazing resort

I had the pleasure of spending a week of vacation time at this amazing resort. I work in a high stress field and needed a break. Iberostar Laguna Azul was all I could have hoped for and more. The incredible facility and beach combined with an amazing staff made our stay memorable for years to come. Special thanks to Dania Alonzo for going above and beyond to insure our stay was relaxing and enjoyable We will for sure return

Amazing resort

Love this resort! We had an amazing week. This is my second time here. Entertainment, people, food was awesome. Beach had lots of chairs and umbrellas. Ocean was beautiful! A le carte Japanese restaurant was delicious we went twice. The International restaurant was delicious too!

Disaster vacation

For starters the flight was delayed by 28 hours. We finally arrived at the resort late, then we went to the “snack bar” which only had half cooked patties/boiled hotdogs with no buns, ketchup or mustard which was false advertising so we got sick our first night. The next day during breakfast we were hoping to replenish all the food we threw up the night prior and realized they were yet again short of everything with slim to no options. I tried getting bacon and it was raw. The fish and meat the [... read more]y only cook on one side and when we asked for it to be flipped they blatantly ignored us which is super disrespectful. As a non alcohol drinker they only ever had “orange Fanta” which was super watered down. during the duration of the trip we still didn’t have regular items that were advertised on the Sunwing website. My wife got a water and it had some sort of mold or gunk in it and it made her sick on our catermaran excursion. We got scammed when taking out money from the atm at the resort for Cuban pesos saying they didn’t have usd or cad. The hotel advertises that they can exchange multiple currencies. Then when we decided to go use the money it had less value then what we were told. This was supposed to be our honeymoon after recently getting married and will never be returning to Sunwing or Cuba especially. Super disappointed and disgusted. Almost all food was inedible. Not looking for a compensation voucher or travel credit. We are looking for a full refund. Thanks.

Amazing Resort

My brother and I had the pleasure of spending a week at this awesome resort. We can not say enough about how welcome the staff made us feel From check in to check out we were treated like apart of the family Beautiful beaches and pools topped of with amazing a la cartes and entertainment We will definitely be returning.

Great resort

Hotel rooms were generally in good shape and cleaned on a daily basis by a friendly and pleasant staff. Resort staff were helpful and made sure we were comfortable and the food snd drinks werei good supply. Food was very good overall, the Japanese alacart was fantastic and the Canadian celebration and dinner was exceptiona.

Canadian traveller

We were very impressed by the beautiful beaches and amazing staff of this resort. We have been to Cuba many times and now have found our favourite spot to return to. The Canadian night at the disco was an amazing finish to an awesome week Thank you to all the staff

Amazing

My girlfriend and I spent a week here and it was amazing From the beautiful beach to the romantic suppers We loved every minute of it and will be back If you are looking for a resort with awesome Staff and service this is the place

Amazing tome

My brother and I had the extreme pleasure of staying a week at Iberostar Laguna Azul I cam say enough about how much we enjoyed our time there Everyone was amazing beautiful pools and beach We will definitely be baclk

2nd Stay in 2 years

Beautiful Resort. We had a postcard view of the hotel and the ocean. Staff was awesome. Hotel was pretty quiet being low season, which was nice. There was some maintenance work going on, but did not take away from the stay. Glad to see they were putting an effort into maintenance. One entire block of buildings and a secondary pool undergoing refurb.

Amazing get away

My brother and I had the great pleasure of a week at Iberostar Laguna Azul. The staff was amazing and the beaches were world class I cant aay as much for late as always sunwing. We upgraded our seats for more room and we ending up on a Czech aircraft that was smaller so not worth the upgrade If only Canada could provide better air service to the resorts

Don’t Expect Too Much

The staff is nice but the hotel is suffering from the current reality in Cuba. Shortage of food, water, and power. Some elevators are not working. Rooms are old and bed sheets are smelly. Restaurants in the hotel do not have good food. Internet kept disconnected for days; poor signal. Do not go without cash for tips and there are no credit card machines available. The beach is perfect!

Iberostar Origin Laguna Azul

This was the worst hotel we have ever stayed at. We had a horrible time. It ruined our vacation. I actually had to pay extra USD to be transferred to a 3 start resort which had amazing service and food! I cannot believe that we paid to downgrade to a lower star hotel that offered better service than Iberostar Origin Laguna Azul, which is supposed to be a 4+ resort. We stayed at a three star Starfish Cuatro Palmas which was located right on Varadero beach, only minutes from downtown Varadero and  [... read more]30 minutes from the Varadero airport. The beach was amazing the food was unbelievable! On the other hand, Iberostar Origin Laguna Azul, was terrible! I don't know where to start. I do not know who rates these hotels but this is not fair to the 4 star hotels. I wish people wrote honest reviews. We did read reviews about this resort before we booked it but nothing as alarming as what we encountered. I understand that food can be hit or miss in Cuba and to be honest, we did not go to Cuba to eat only but this was beyond that. My family and I had to survive on bread and butter for 3 days until we asked to be transferred. The food is the same every day. The eggs are powdered eggs, the pasta is over cooked spaghetti served with some kind of gravy or just butter, can be tolerated with butter only as a choice. There are not enough plates for everyone that you literally wait for them to wash and we would wait outside the kitchen for the cart to come by so we can grab plates. They were all chipped plates. There was no cream for the coffee, it's only black or with milk. No lemon. They do not have mojitos because of the lemon I was told. The rooms are dirty and dingy. The elevators only work sometimes. Our first day, we had to carry our luggage three flights down and took us 20 minutes to locate our rooms because they have very confusing numbering and the resort is not very well lit in the night and too big for no good reason. We had to go to the front desk numerus time to have them reactive the keys because they don't work each time you leave your room. The first night we stayed the AC was not working and the bathroom was so dirty that we had to keep our slides while we were taking shower. The a la carte restaurants are basically non-existent. First we were told that we're only allowed to choose three restaurants because of the number of days we stayed, which was 7 days and I have never heard of this before. Apparently, on this resort that is the rule. There was Japanese, Italian and Cuban restaurants to choose from but only the Cuban restaurant was available every day we tried to book. The Cuban restaurant served the same food as the buffet restaurant, the only difference is the cutlery and napkin with a lot less people. The toilet flush did not work and we had to wait a day to be moved to another horrible room because they needed time to clean the room. This room had big cockroaches running around the tub. They had no ice most of the time and the drinks were diluted with very limited choice. The entertainment is always the same each night. I can go on and on. There is just so much problem with this resort. I know this resort does not represent the whole Cuba but no one should pay so much money for this resort and it should not be listed as a 4+ star hotel! There are a lot better hotels in Cuba even if their food is not good, at least the accommodation is way better than this resort. A 3 start hotel was better than this hotel. It's not fair for people to pay so much money for this resort. I am so glad that the rest of our stay in Cuba was better then the beginning. I would never recommend this hotel to anyone!

Beautiful resort!

This resort was so beautiful! Can't wait to go back :) My friend that I went with, it was her 3rd time at this resort. We had a beautiful week, sunny and very hot everyday! the pools and the grounds are beautiful, well kept! The water/beach was awesome, but a lot of seaweed this time of year! The staff were mostly all friendly! Our room was good. Food was a good, we had eggs five days in a row, bacon, pancakes, pizza, pork, chicken and fish. Salad bar was good. Desserts were delicious! 24 h [... read more]our snack bar served hamburgers, hotdogs and fries. The Japanese a La Carte was amazing. The Italian was disappointing, which I was surprised because I was really looking forward to it. Activities by the pool were fun, the team was awesome! Thank you to Daniel Sann, Cleopatra, Genero, Joshua, King Kong, Pedro, Candy and everyone else that I might have missed, you all made our trip so much fun and memorable. Evening Entertainment were amazing! Girls and Guys fantastic dancers, Especially Dayron! DJ's were awesome, especially Genero! Like I said "can't wait to go back"!