First Class Resort!

This resort is exceptionally clean and very well managed. Rooms are luxurious, the several restaurants offer an amazing array of food. The bars are lively, all the staff are friendly, polite and very helpful. The beaches and pools are amazing, spotlessly clean and very well staffed...no waiting around for a cocktail here! I have only positive, 100% complimentary opinions of the whole resort. I felt truly pampered! I'll be back in the Fall!

Best resort ive been to

if there was such a thing as a perfect resort for couples...this is definitely it...will absolutely return!! staff was fantastic and always there...drinks were great..food fantastic...no night buffets except for lobster saturday night... all the restaurants were top notch...rooms were great...room service was fast

Fantastic Vacation in celebration of our upcoming 50th wedding anniversary

From the minute we arrived at the resort, we were catered to. Our room was extraordinary. The ocean was literally about 40 feet from the steps below our room. We found the staff to be helpful in all things. If we asked directions to a restaurant, they wouldn't just give directions they would actually walk us there. The hotel itself was beautiful and extremely clean. We did have an issue with the bed: it was too soft and not what we are used to. I suppose everything can't be perfect. But it was v [... read more]ery close in our eyes. The food was some of the best we have ever had

Secerts wild Orchid

We think the hotel was great and the food was even better. The beach was a little small and when they finish the third building this could make the beach very crowded. The people there were the very best.

Better than ever!

This was our 11th trip to this resort since 2012. We were there 9 weeks ago. Even in that short time we could see positive changes being made. The resort looks as beautiful as the first day we did a site inspection at it. The room was what we paid for. Too many travelers to get an upgrade. The food was amazing. Every meal was delicious. Went to the French restaurant, Bordeaux for the 3 nights we were there. The hotel staff staff and management are attentive and everyone goes out of their way [... read more] to ensure you are happy. We can only stay for 3 nights because of commitments at home but it is paradise. We have been to Jamaica over 30 times and is is the only resort we want to stay at. This resort is fantastic and we can't wait for trip 12th but it always has to be at the Wild Orchid Preferred Club. WestJet is the only airline we fly with.

Absolutely Perfect!

My husband and I stayed at this amazing resort, WO side PC from October 28- November 4th. This resort is nothing short of absolutely perfect. From the time we arrived, until we left we were treated like absolute royalty. We had a Butler, his name was Miguel (sp?) Our wish was literally his command. He was so very professional, intelligent, respectful, very hard working young Man, with the upmost potential to be the very best in his field. He was always there when we needed him, and he genuine [... read more]ly seemed like he really enjoys his job. He was so happy and joyful it radiated off of him. Right down to everytime he seen us, the genuine excitement on his face, was honestly what felt most like "HOME" That's what this resort prides itself on, they welcome you "home" the minute you walk in that door. The restaurants were amazing, the service would put others to shame, that's how good they are! At this resort, you will feel like you are home, with one giant happy, family, waiting to make your stay the very best. The cleaning staff was efficient, and again, HAPPY!!! Leo, our beach/pool server on WO side PC, blew us away with his personality, attention to detail, and over all, all around, is a huge asset to this resort. Miguel is as well. Those two are quite the team on WO side. The entertainment was exciting, new, and had some of the most amazing performers I have seen to date. I wish I knew all of their names! Kudos to all the entertainment staff :) Coco Cafe, has some of the most delicious hot beverages on their menu. The service is top notch (the beautiful pregnant woman, and short haired woman that has only worked there 4 weeks) Both of them we seen regularly, and both paid attention to detail, was very pleasant, clean, and efficient. The room service was always tasty, AND hot. This resort honestly proves there really is no limit to what they will do to make it your BEST vacation. I travel quite frequently, and have chosen this resort twice. Once for 8 days, another for 10. Within 3 years. This is one of our very favourite resorts, and we will be going back "Home" within the year. I would like to thank everyone at this resort, that works so hard to provide us with the ultimate vacation. You ARE what is right in the Hotel/Management industry!! Thank you, we will see you again soon!!!

Used to be a great resort

This was our 2nd visit and quite a change from the 1st. On arrival no champagne and cool towel as previously. Once in the room no bath robes and finally got them after day three. During the stay only got maid service three times and sheets changed only twice during the stay. The food was good however we heard many people say in the French restaurant the duck leg was a chicken leg so a lot of unhappy people. The service in the restaurants wasn't as good as before. My wife on two occasions asked a [... read more]re you having a bad day to the waiters of which both replied "yes it's our day off tomorrow and today is taking forever. Lastly drink service at the beach was slower than 1st visit with having to get up quite a few times to get ourselves drinks. We were going to go back to this resort however the last visit has changed our minds and will look some where else. Oh and scaffolding on the main preferred building with work being done, why can't they just shut resorts down for two weeks for maintenance.

Great resort

Beautifully maintained resort overlooking the ocean in a secluded area service constantly accompanied with a smile Food is excellent and the choices are unending. Since our arrival we were expected by a representative and a private car took us to the resort Cold water is always available on the beach as well as fresh towels and a cart serving jerk chicken appeared on the beach at noon We had an ocean view suite on the 4 th floor which was spotless and serviced twice daily

Beautiful Holiday

The resort was immaculate. Service was warm and friendly. Staff were exceedingly helpful. Facilities were great. Food was consistently excellent. Entertainment was fun and very talented. Love the piano bar!

Overall very good

Would recommend this resort. The Food, rooms and grounds are all very good. Entertainment is excellent. it is a more economical trip than Sandals and the atmosphere is more lively. If you are looking for a couples getaway you would likely prefer Sandals. Groups would feel very comfortable here.

Best relaxing honeymoon ever!

From the moment, my husband and I arrived, you could tell that this was going to be a great trip. This was the first time my husband experienced an all inclusive and I know that he was not at all disappointed. We booked a room in the Preferred Club, which I truly believe was worth every penny. If your looking for a relaxed environment, away from all the noise, this is the place to stay. We were checked in by a lovely lady, who I can't quite remember her name, but she was great and very helpful. [... read more] We noticed after checking-in that our travel agency had forgotten to mention that we were there for our honeymoon. A quick call to her, i.e. front desk, and everything was worked out, without any question. They truly make you feel at home and without a doubt want you to return. The Honeymoon package was a great touch, we got a plate of fruits, cheeses and crackers, as well as a bottle of wine. We also got a bottle of Jamaican rum as a gift, which was a nice touch. ROOM: Our room was a perfect size for two people. The bed was so comfortable that we are in process of buying a new bed, it was just that great. Our view from our room was just phenomenal. We were located on the 3rd floor and we couldn't have asked for better. Our patio faced the ocean and our front door face the entertainment stage. We thought this would be an issue but the shows would always end early enough that the noise was never an issue. We had a soaking tub on our terrace. We found this great, especially on the nights where it was humid and we didn't want to stay in our room. We enjoyed the double sink and the jetted tub. Also, a great feature of the room was the three bottles of alcohol they provide you. Without a doubt a great feature, if you don't like going out of your room. We definitely enjoyed this feature, when we wanted to be alone and in our room. We enjoyed the free wi-fi, when it was working properly. They have an app, that they tell you to download, which allows you to make free phone calls to Canada and the U.S. This was great to have, since we could call to check on our pets. We were also in the process of purchasing a home, so it allowed us to stay in touch with important people during that time. The app has tons of other great things, such as telling you the activities going on and the capability of calling anyone on the resort, such as room service, concierge, front desk, spa, etc. The room was clean and well taken care throughout our entire stay. Our maid Yvette did a great job. We were never disappointed. Kayan, our minibar attendant always made sure we had everything we needed. All our requests were made without any question and always with a smile. She even left us a note one day, thanking us for tipping her and wishing us a great day. I've been to two other all inclusive and have never had this happen. Even our turn down maid, Miclaalia was nice and always ready to help us, if we needed anything. DINING: One of the best part about staying in the preferred club is you are closest to all of the restaurants, so you don't have to walk as far. The food there is really great. The options they offer are phenomenal. There is French (Bordeaux), Italian (Portofino), Mexican (El Patio), Jamaican (Blue Mountain), Asian (Himitsu), Steakhouse (Seaside Grill) and a seafood only restaurant (Oceana). We tried, the French (Bordeaux), Italian (Portofino), Mexican (El Patio), Jamaican (Blue Mountain) and Asian (Himitsu) restaurants. My husband is not a fan of seafood, so we didn't get a chance to try out Oceana and we didn't make it to the Seaside Grill, even though we are huge steak eaters. Each restaurant we went to, we enjoyed, but without a doubt, the BEST restaurant would be Himitsu. We went twice in a row because the food was just SO Amazing. Our servers, Latoya and Sylvia, were both extremely helpful and just stood out. We enjoyed the environment and their service. The buffet (World Cafe) was never disappointing, they had lots of selection and the food was good. They made fresh omelets at breakfast for you, and lunch they would make fresh pasta dishes. We never went there for dinner but I can only imagine what they were capable. We stopped at the Barefoot Grill on the beach and had their Jamaican patties, they offered Chicken and Beef, it was just delicious, not too spicy which I LOVED. They offered lots of other snacks, which looked delicious. The one place you need to stop, is Coco Café, the cold coffees they make are just so good, you get addicted and go every day. They offer alcoholic drinks as well and their "Secret" iced coffee was a huge hit for us and many other guests. We also indulged in Room Service a few times for lunch. The food was so good. Their fries are just amazing. I was so shocked at how big the serving size was. I barely ever finished my meals, cause there was just so much food. My favorite would be the club sandwich, so delicious. PREFERRED SERVICE: Being a preferred club guest, was definitely a bonus. We had our own lounge where we could play board games, had breakfast, lunch or dinner. They always had great options of food out, even if it was just for a snack. The bar in the lounge was open all the time, so they could fix you up anything at any time of the day. The service was great. We had our own pool and beach, which included bar service at the beach. Kerry-Ann, was without a doubt the best beach waitress we dealt with. She always had a smile and remembered who you were and what you ordered. One morning, we arrived later than usual, as we decided to sleep-in. She made a joke about us being late and then my husband decided to change his drink and she questioned him. It was the funniest thing, she was like "Oh, your not having a Bob Marlie this morning?". We had such a laugh that he ended just having his usual. The service she offered was great. BAR SERVICE: We can't talk much about the bar services as we only attended one bar frequently. There is several bars throughout the resort and honestly if they are as good as the Barracuda bar we attended every day, you would never be disappointed. During the day, we would have Karen and at night we would have Ernel. They both made our trip, memorable. Most people would say staying at the bar seated for long periods is boring, but with Karen and Ernel, it would just plain old FUN. They were just great people and always having fun with you. They knew what you drank and even before you would have the chance to ask for another, they would have it ready for you. Without a doubt the BEST bartenders we had. We would go back just to see them. GROUNDS & ACTIVITIES: The resort itself is just beautiful. It's well taken care of at all times. They even seem happy to be doing it, no matter what it is. We walked from one end of the resort to the other and its breathtaking. They offer so much for everyone. We played Basketball one day, which was good fun, we promised to go back but there is just so much to do. They have hammocks through the resort, we definitely enjoyed those. The beach was extremely well taken care of. There is lots of activities offered at this resort. We didn't partake in anything as we weren't there for that, but if we return we want to go as a group and we will definitely participate in the many activities they offer. To name a few, they had horseshoe, bocce ball, volleyball on the beach and in the water, and so much more. RECOMMENDATION: When going to Jamaica, we recommend the MOBAY lounge. Especially for the way home, its a great touch. It gives you comfort, food and drinks while waiting for the plane. We enjoyed this, as it gave us the opportunity to eat before getting on the plane which was almost 4 hours. It was also nice having a last drink to end the trip at the airport. The free wi-fi was nice as well. The food was great, lots of selection, soup, sandwiches, deserts, sushi, salads, jamaican patties, etc. It was all delicious. To Sum it up, we had an AMAZING trip and would recommend Secrets Wild Orchid to everyone. It was a great experience and even though we did stay in the preferred club area, we believe that you would have just as an amazing trip staying on the regular side.

Amazing Return Visit

One of the top two Five-Star hotels we have stayed at....and we have stayed at many. Rooms, Dining, Grounds were exceptional........The staff at this resort go above and beyond.....they are most definitely an asset to the establishment., Loved the fact that every meal could be outside overlooking the water. Loved every moment.

Awesome Resort

Beautiful room. Fantastic service. Beautiful beach. Food and restaurants were amazing. Would go back in a heart beat! We will compare all other resorts to this one now...and so far nothing comes close! Added touch of barrels of ice with bottles of water and the mobile jerk chicken barbecues....wonderful!

Memorable stay!!!

we had an incredible wk at wild orchid and are excited about going back next year! The hotel staff went above and beyond to ensure we enjoyed our stay!! The resort is a true reflection of being in paradise!!!!

AMAZING

Very neat and clean, breath taking view of the ocean, awesome staff, delicious food. Excellent fore vegetarians. Love everything about it. Will go again and again. If you think you deserve the best then go there.

Incredible resort!

Went here for our honeymoon- loved the resort. The beach and surroundings are incredible. The service is excellent. The food is delicious and tons of choice! Lots of space to walk around. Great entertainment. No complaints! Only problem is that the resort is a bit pricey, but I understand why- because it really is excellent.