Hotel Rancho Luna: Second home

I’m considered a regular. Quite tranquil location. Away from Cienfuegos but close enough to visit the interesting town. The staff never fails to make you feel at home. Service with a smile and cleaning is always punctual

Hotel Rancho Luna: Rancho Luna

The service in the hotel is mediocre, probably lacking the staff especially in the restaurant. Sometimes it is difficult to find the clean table. Due to the current issues in Cuba coffee is only available in the morning before 10am. On the other hand people are very friendly the room is good and cleaned regularly. For French speaking people I would like to add some words in French: Si vous êtes à Rancho Luna et que vous voulez visiter les alentours et aussi découvrir la ville magnifique Cien [... read more]fuegos je vous recommande de contacter le guide francophone Santiago qui est très sympathique. Nous avons passé un moment inoubliable! Il connaît exceptionnellement bien sa ville natale Cienfuegos ainsi que l'histoire des autres villes du Cuba - Trinidad, La Havane, Santiago de Cuba. Ce sera un plaisir pour lui de vous rencontrer. Son numéro de téléphone est: +53 53 811669  Santiago, il est aussi disponible sur WhatsApp

Hotel Rancho Luna: Basic

As I am a repeat guest. I do not expect much and that is what’s expected.the pool was empty 5 out of 7 day stay. No pop, coffee or beer, only rum. The food is very basic and repetitive. The rooms and bathrooms have mold. The staff is very friendly. The grounds are well maintained. The rooms are cleaned daily to the best the cleaning crew can provide. Overall there is something about this place that has be coming back. Must be the staff ?

Club Amigo Ancon: Friendly staff and safe hotel

Well maintained grounds and garden, nice swimming pool. Clean rooms with all necessary supplies for the tourists. Beautiful sandy beach good for sunbathing as well as for walking. There are two bars one near the beach, other in lobby of the hotel. Only live Cuban band was missing ?

Hotel Rancho Luna: This place is decent for a get away from cold weather to the good warm weather.

This resort is in the process of improving itself from the ground up,,,,,,,We were in this place many times before Covid .Every thing was better than now. We hope that this beautiful place will attract more customers to this place again.

Hotel Rancho Luna: Same good times!.

Well, we have just completed our 3rd trip to Rancho Luna since November of 2023. Pleased to say that all our expectations were met as usual. The food was adequate as was the beer except for running out only for a short time, but that was over a 2 week span. Staff and service were excellent as always. Can't wait to return again in November of 2024

Hotel Rancho Luna: You get what you pay for

A week of February 23, easy, quick transit from the airport. Easy check in. Standard room modest , bathroom outdated but all working. Very comfortable bed. Modest buffet food but tasty. Nice, clean facility, nice lobby, drinks very limited, coffee bellow average. You pay for your Wifi. 40 hours $ 8.00. Small but nice beach, absolutely amazing coast line between the hotel beach and public beach. Staff ok but not happy. Cienfuegos worth to see. beautiful. An excellent food and drinks, bars and en [... read more]tertainment. Paid $ 715 a person, worth every penny.

Club Amigo Ancon: Best of the Best (don't read the old reviews)( You Need to update the old photos at your website to reflect the renovation and the updates done for the resort)

Best of the Best I loved everything about the resort except the entertainment was limited, Service, cleaning, food, drinks and the people happy to serve you with a big smile unfortunately it's an Underrated resort as per the review years back!! We were 6 people (friends and family) and had a great time. Customer service was great as all staff were super happy to serve us. Cleanliness was paramount as it never stopped throughout the day. Food is relatively good compared to other resorts  [... read more]that we visited lately. There is always something there to eat. Beach was so nice and sandy. Internet was available and FREE at the lobby only; however, the signal was so strong Entertainment was limited to a couple of nights only.

Club Amigo Ancon: under rated resort

I Think this hotel is much better than the rating and previous reviews, looks like there were some upgrading and renovation done. we were a group of 6 people in 3 different room, all 3 rooms were very clean, one of the room had issue with hot water but they fixed it 2 hrs after we asked them. there was one international Resturant , the food was very good, food choices were not that much but they had enough choices, one of the best rice and chicken I ever had in Cuba was at this resort, ther [... read more]e were enough veggies and few sweet choices and ice cream. most of the nights there were entertainments, I was out side of the resort for 2 nights ( not sure about showed then) pool side was very quite, no entertainments ( likely due to little number of guests I guess) the staff was amazing, the beach is one of the best and being close to Trinidad is a Bingo, lots of attractions and activities were around bottom line it is not a huge resort with multiple selection of restaurants, sports and food, but there were enough of everything , and much better than previous rating, I personally don’t mind to go back

Club Amigo Ancon: under rated resort

I Think this hotel is much better than the rating and previous reviews, looks like there were some upgrading and renovation done. we were a group of 6 people in 3 different room, all 3 rooms were very clean, one of the room had issue with hot water but they fixed it 2 hrs after we asked them. there was one international Resturant , the food was very good, food choices were not that much but they had enough choices, one of the best Riceland chicken I ever had in Cuba was at this resort, ther [... read more]e were enough veggies and few sweet choices and ice cream. most of the nights there were entertainments, I was out side of the resort for 2 nights ( not sure about shower then) pool side was very quite, no entertainments ( likely due to little number of guests I guess) the staff was amazing, the beach is one of the best and being close to Trinidad is a Bingo, lots of attractions and activities were around bottom line it is not a huge resort with multiple selection of restaurants, sports and food, but there were enough of everything and much better than previous rating.

Hotel Rancho Luna: Needs attention and immediate actions

My name is Ross. Just came from vacation at Rancho Luna hotel. Please, pay attention to my message. 1. I got a vicious food poisonings at the beach restaurant and was lying in my room for 6 days and nights. I suspect from a fried fish. They don't clean properly guts of a fish and thus is a cause of a stomach poisonings. also, few others canadian tourists were rushed to a city hospital and stayed there for a week 2. Local cuban people, who come to a hotel for a day - they steal foo [... read more]d at the restaurant in very large quantities putting into their bags. 3. Also, local cuban people bring a large capacities thermoses and walk from one bar to another and bartenders dispense a large quantities of beer into a those people's thermoses, and also bartenders give them alcohol drinks, such as rom Havana Club and others, which I consider that is a theft as well. Stealing food, beer and alcohol by locals - can lead to a future price increases for canadian tourists 4. A guy on the beach, named Neilson, solicits money from tourists for free water sports equipment and also solicits tourist for bringing him beer in his own large thermoses. This Neilson also lets local people, who come to the beach from Cienfuegus use water sports pedal boats and catamaran and people pays him money. Also, he demand money from local vendors to sell something to tourists on the Rancho Luna beach. This was told us by locals. This is a pure extortion, like a local mafia. Last time we were there in SEPTEMBER, 2023 - this guy Neilson deliberately sailed his catamaran over a head of our friend Arthur and almost hit him in his head, because Arthur did not give him a money for using a pedal boat. ALL ABOVE LISTED MUST BE STOPPED. Regards. Ross.

Memories Trinidad Del Mar: Resort 3 stars

we stay 2 weeks amazing people, employees very polite the rooms are clean but need revamping, safe needs work every room but was not !!!!, (our do not have door) 1st week big problem with waters, just a little cold waters not warm, 2nd week no warm water food always the same and for dinner cold example -pasta the beautiful beaches and see water entertainment not interesting, nothing from culture and historical Cuban and very late 9:30 pm should be at 9 pm because in resort is most old [... read more] people.

Memories Trinidad Del Mar: not bad resort

Beach nice. Lots of umbrelas and sits. Water warm and clean. Food good, but always cold specialy pasta and meats. Resort tight , everywhere close. Entertiment very low quality. Staff very low english, but very frendly. Room - first week no cold water, second week no hot water.

Hotel Rancho Luna: Regular guest

The hotel is great. Very clean and service crews seem to be cleaning and maintaining 24/7 other than running out of coffee and toilet paper, we were accommodated the best possible way considering some interruptions in the supply chain

Memories Trinidad Del Mar: Excellent resort

Amazing people, the food is good but always the same. The rooms are clean. The restaurants are ok. The beach is Wow! It's old but so welcoming. The drinks are amazing and the entertainment are goods. I really like my trip there

Hotel Rancho Luna: Great Value

As always the staff were happy to see us again. The food and beverage selection was pretty good (Cuba) Unfortunately the alacart was not available. Room was clean and comfortable, but Please paint the rooms.

Hotel Rancho Luna: Many great upgrades!

This was our 25 th trip to Rancho Luna. Shannon at Tripcentral gave us a lot of helpful tips before leaving. Our room had two new queen beds, new air conditioner, great view. The entertainment was not as loud as previous years, so got good sleep. All staff were friendly and helpful. We have 10 hours free wifi per person per week which was a nice surprise. Hair dryer in the bathroom was a first. Hot showers, every evening.

Club Amigo Ancon: Relaxing Place

The renovated Club Amigos is beautiful place. Beach is so close and most days super clear and great for snorkeling. Sundowns are beautiful to watch from the beach or oceanfront rooms. This is now a 3 star hotel with potential to be great. Most guests you talk to have been there multiple times. Stuff is accommodating and friendly. Planning to go back next year.

Memories Trinidad Del Mar: A nice week

We spent a week in this resort. It was an inexpensive holiday and we did not have high expectations. This is a small, quiet resort with very nice gardens and a shallow pool (max 3ft deep) located right on the beach on the Alcon peninsula. The beach is beautiful and the water warm although not as clear as the North shore. And the sunsets on the ocean are magnificent. It takes 2.5 hours to get from the airport to the resort and there is no stop, so be warned. The ride is quite nice through the l [... read more]ush mountains of Cuba. We booked a Superior Room, Diamond Club (Sunwing). We are not sure it was worth it as the rooms were very dated, some had mould, none had hot water pressure, many did not have working bed side lighting... It seems that there might be renovated rooms but they were not offered to us, although we were relocated to a room where the toilet flushed after asking Guest Services for a functioning room. Not their fault, Cuba is in crisis and it is difficult to get anything there. The staff cannot go to the hardware store, the shelves are bare everywhere. There are not many activities and entertainment at the resort, but the local band called Son Horizontes is absolutely charming. There was a little beach party at sunset one evening and paella on the beach once at lunch time. We were provided fresh bottled water everyday and there was always plenty of food, although very monotonous after a few days as there were shortages of items. Be warned that there are no cereals and no yogourt at all. The staff was always very accommodating and welcoming. The beach had a lot of sand fleas which was a real problem for me. American 1$ bills for tips seem to be preferred over many other currencies. We visited beautiful Trinidad that is a bus ride away from the resort. I recommend bringing the people some goodies such as Summer clothes, sunglasses, OTC medication, sunscreen, granola bars, candies, etc... They are quite poor, cannot get many of these items and they are very happy when they receive gifts. Reminder, you should bring the following for yourself: - all medication you require including OTC meds, as you might not be able to find it there. - bug repellent, allergy med, anti-itch cream...because of the nasty sand fleas and some mosquitoes - some toilet paper as it might be lacking in some public places, including the airport - Hand sanitizer as it is not provided anywhere we went All in all, we had a good week, it was quite inexpensive, but we would not go back.

Memories Trinidad Del Mar: Nice resort

Stayed at the resort from January 7 to January 14. 2023. Paid $ 800.a person. Memories Trinidad, formally Brisas Trinidad is a really nice resort with a beautiful Ancon beach, with a good food, the two ala carte restaurants and the buffet Good all over service. Only negative thing were outdated bathrooms, problems with water pressure as well as problems with warm water.