Viva Heavens by Wyndham: Very good overall.

Good hotel, nice beach. The food was very good and the staff are friendly and engaging. Beach lacked a bit of shade. Rooms were not bad, lacked a bit of furniture. Would definately strongly consider returning.

Playabachata Hotel: Disappointed!!!

Beach and food is the only positive about this resort. Internet was terrible as it was only available at the lobby. Rooms are dated, tub/shower was tight and on one of the days brown water was coming out of the shower. It took them a day and a half to fix it. The air conditioner in our room could use service as it was blowing cool air rather than cold air. However, what made this stay real uneasy and disappointing was the staff. Many of the staff looked unhappy, miserable and unfriendly; some we [... read more]re flat out rude. We did not feel welcomed at this resort so I would not recommend this place to anyone I know.

Senator Puerto Plata Hotel: Surprisingly great!

The hotel was a great value. The hotel was clean, and our room was large, with a very comfortable bed. The main lobby was spacious and modern. Food was very good with lots of fresh options at the buffet for every meal. There is a beautiful amphitheater for the evening entertainment .. but the entertainment was poor, at best. The beach was lovely, and ideal to walk over to the souvenier shops to do a little shopping.

Playabachata Hotel: Mediocre at best...

The grounds, food, bar and beach were great. The rooms are VERY old and outdated and in desperate need of upgrading. The bathrooms in the lobby are stifling and the lights constantly flicker off while you are in there. Forget about enjoying the weekends as the locals flood the resort and are very rude and entitled. You will be shoved out of the way at any food source and forget about getting in the pool. The beach is decent so if you can go to the pool during the week when the locals aren't ther [... read more]e. The shows are decent but every night they spend 20 mins thanking every single person individually and its annoying. Overall, you get what you pay for.

VH Gran Ventana Beach Resort: Pleasant

We visited April 22-29. It was our third time to this hotel The room was very nice, perfect entertainment and we had fun. The quality of the food seemed to had gone down a bit from the last time we were there in 2023. I thought that the returning guests get a welcome back present ( we were given the special repeat guest bands) but that was it. I like it that this resort is small and compact and I would go back.

Viva Heavens by Wyndham: Needs work to be a 4 star

Beautiful grounds, food ok, drinks very disappointing, staff was average some just seemed miserable, requested king bed was given 2 queens on ground floor, room not very clean when we checked in, absolutely no where to store your clothes or hooks in bathroom

Playabachata Hotel: Loved it!!! Playabachata resort Puerta Plata

This was the best vacation I’ve ever had…..and I’ve been mostly to cancun, Mayan riviera and Cuba….the food was unbelievable omg….fresh juices were amazing….I had buffets for breakfast lunch and dinner…I didn’t want to do alacarts because I didn’t want to miss out on the amazing buffets lol ….the grounds were so beautiful and tropical… I loved walking around them…..it’s like the movie castaway you felt like you were far away on a desert island with the mountains around …. went with my sister….we [... read more] loved the resort….i sat in a lounger right at the ocean under a tree…..wow….went to the gym every morning….there was a special coffee shop I loved….got my decaf coffee and desserts there a few times a day….wish I was back there right now walking around these grounds…..I was so lucky to get Natasha Alleyne from tripcentral to do this trip for us….she was amazing….called me or emailed me back right away with my questions…….first time I’ve used a travel agent …what a difference….you get emails notifying you of things to do or reminders of things …so happy we had this wonderful agent….we will book next year too! Still dreaming of being back there…I was there may 18, 2026 for a week….it was great weather every day….the pool was so lively and fun too….the resort was the cleanest I’ve ever been to…staff were cleaning washrooms and areas constantly …I was floored by this resort…and food was better than any resorts I’ve been to….the staff so friendly there

Senator Puerto Plata Hotel: It offered the warm weather and beautiful scenery.

We are Canadians who love traveling to Cuba and normally visit 3–4 times a year. This time, we chose Puerto Plata in the Dominican Republic, and we were pleasantly surprised by the Senator Puerto Plata Spa Resort. The resort grounds are beautiful and well maintained. In the evenings, the pathways and gardens are beautifully illuminated, making it easy and enjoyable to walk around. The public washrooms were always very clean, which we appreciated. Our dining experience was excellent, especi [... read more]ally at the Steak House, which was our favorite restaurant. Our room was clean and comfortable, and the Wi-Fi worked very well throughout our stay, including in the room. The beach is not the resort's strongest feature, especially when compared to the beautiful beaches of Cuba, but it was still enjoyable and provided a relaxing place to spend time by the ocean. Overall, we thoroughly enjoyed our two-week stay and would not hesitate to return. A special thank you to Emmalay Serrano, our travel agent(Tripcentral), for her outstanding service. She patiently answered all of my questions regarding Sunwing and WestJet and provided valuable information and helpful suggestions that made our trip safe, comfortable, and stress-free. Her professionalism, knowledge, and patience were greatly appreciated.

Emotions by Hodelpa Puerto Plata: As expected

The rooms were nice, and staff were excellent. Friendly and helpful. The food was okay but seemed largely local cuisine. This didn’t bother me too much though, as thats not the main reason for travel. My only complaint would be the massive amount of locals that come on weekends and their behavior, which is surprisingly allowed. Nothing is peaceful-they listen to music on the beach at a loud level and subject everyone else to that, which is not nice when you’re trying to relax and read a book. Th [... read more]ey also let their kids go crazy, it is quite unpleasant.

VH Gran Ventana Beach Resort: Great vacation

Trip Report May 15th to 29th Wow Being a Cuba vacationer for the past 3+ years we really took a gamble on VH Gran Ventana. Of course we did the homework, checked reviews and like resorts but thankfully settled on Gran Ventana. Prior to arriving I dropped Solange/Mr.Marcos an email indicating what area of the Catalina Building we would like and they came through for us 100% Club As we were going for 2 weeks, we selected the Royal Package which gave us some perks (Beach, Bar & Dining). I must [... read more] say that we took good advantage of the package. Whether it be a la carte dining 12/14 nights, shaded lounger daily (no chair game stress), morning cappuccinos and nightcaps in the Vintage Club … oh and lest we forget bottles of champagne and booze for each week. I can’t thank the staff enough in the Vintage lounge Santa, Sujeidy and Ricardo et al. The one hiccup was they took care of the taxi reservation for a day … driver didn’t speak a lick of English other than “Yes”, this made it a challenge, but it didn’t ruin our day. Rooms Overall, the room we had 2115 was good. The cleaning staff kept it spotless and we had sufficient towels everyday. One day we needed face cloths, and the Santa/Sujeidy handled it well, as we didn’t go without for our stay. Beach Being a self diagnosed “Beach Bum” this was important to our trip. The beach was very wide lots of sand; the water was a bit limited as to how far in you can go without getting into coral/rocks etc. We always sat in the Superior/Royal section and had great service from Jose (Dirty Banana), Amable (Papa) as well as others. The only comment here is the vast number of people trying to sell you souvenirs etc. on the beach … 95% are no problem, but some are more persistent. Wind – not sure if it’s seasonal but the beach had a constant wind (right to left) which was great in the morning and early afternoon but kicked up a notch after 1ish. Food Like I said we dined exclusively at the a la carte Italian (Sempre de Mare?), Octopus and Beach Grill with two nights at the buffet (White Night). I must say after 3+ years going to Cuba the food was great! Breakfast was a steady dose of made to order eggs, bacon and fruit. Lunch was okay, but often we had fruit. General I did notice that the resort was open to locals on the weekends, but since we generally were on the beach and in a la carte we didn’t notice them as much. We found staff and management very approachable and genuinely happy. On site stores are crazy expensive (go to Jumbo) asking $7USD for a small box of Kleenex. Animation team did their best … people were able to participate if they wanted. Would we return or recommend Given the vast array of resorts/countries it’s nice to be able to find one or two that you know what to expect and fits your needs. So yes, we would return and recommend. Probably left out some stuff and may revisit to edit.

Casa Marina Sosua Trademark by Wyndham All Inclusive: Great resort

I felt that the resort had a good atmosphere the basic rooms where dated but good the food was good and the beach was nice the staff was friendly and attentive they could use a better fittness center but otherwise for the price I have no complaints and hopefully will return

Marien Puerto Plata Hotel: Old but very clean resort

Surprisingly good resort, clean in room and all around, good drinks available every bar not only Vip , very busy on weekends when the locals arrive leaving public washrooms disgusting.Not their fault but the policy in Dominican Republic giving discounted rates for local residents

Select Sosua Adults Only, Trademark by Wyndham All Inclusive: Attention Seniors

This review is written from a senior's perspective as my wife and I are both in our mid seventies but still love the "all inclusive" resorts. The resort has plenty of pools scattered throughout the Property but only the main pool has steps for access and egress the rest are all ladders only. There are no elevators and most accommodation buildings have 4 floors. Our room (by prior request from Tripcentral) was supposed to be on the first floor but we were assigned a second floor room. After some  [... read more]deliberation Francis fixed us up with a first floor room that was poolside and superb. The food was so so, nothing outstanding but plenty of choice in the main buffet. A la carte restaurants (4) were by reservation only with the International restaurant being by far the best, the other 3 were located main family resort. The walkways in the family resort consisted of all uneven flagstone, walking could be a bit precarious. Plenty of small bars throughout the property, but all were in the open, bistro style with tiny table and chairs, no lounge bar out of the sun with comfortable padded chairs to enjoy a quiet cocktail. The booze selection was pretty ordinary mostly bar stock lower to mid range quality. Staff were outstanding, helpful, cheerful, service was excellent. The grounds were clean and generally well kept. Overall as seniors we would give this resort a 3 star rating, still good but there are better ones out there

Playabachata Hotel: Nice resort for the price

This place is really clean, the rooms, the beach was above expectations, the staff was nice we just found it was missing entertainment at the pool . We love the fact that we did not have to fight to get a chair on the beach. The Playabachata is in front of the best quality beach compare to the Senator

Playabachata Hotel: Great Hotel

Playabacha was an amazing Hotel The rooms were big the balcony was big the food was great and the entertainment staff really worked hard to make you have fun not to mention the beaches on one side and the mountains on the other gave for such a great scenery all around. Would come back for sure

Viva Tangerine by Wyndham: Not Good

Sent to West Jet still Waiting for reply This is my second time at this Hotel I was there the same time last year and had nothing but praises for the hotel, the service, the rooms, the grounds and the food was great zero complaints other than the lack of shade around the pool. This year was a disaster from the start my wife has mobility problems and can not walk stairs she had both knees replaced so walking is limited, our travel agent explained in our booking that we needed to be some were  [... read more]that has no stairs or a elevator. Upon arrival they had us on the third floor and the elevators were out of service, they then put us in a room in block 11 that was on the ground floor further from the amenities that we expected after they offered to change rooms the next day. That night the head board of the bed came down on use in the middle of the night and water flooded our floor, this room was in need of repair. the next day they were unable to find us a room and asked us to stay in this one more night and they fixed the head board and some of water from the air conditioner. At 8 am the following they asked use to leave the room so they could get it ready for other guest. They said they would have a room by 5pm. To recap day three of my trip suitcase unopened, not yet in a room. At around three pm I went back to the front to see if a room was available and check on my luggage which was in storage at the lobby. I finally got a room 4007 which was a nice enough room and we were satisfied with it until the next morning the toilet was not working and made gurgling sounds all night long after reporting the problem with the toilet it did not get fixed for three days they kept saying they would send someone I had been to the guest services at least five times over the toilet issue at one point the person at the counter said they were in the room as we were speaking, so I went to the room and no one was there I then asked to speak to a manager I did not appreciate being lied to, they assured me someone would be there shortly. You must realized we were using the lobby toilet, although they were not available at all times do to being closed I believe they were being painted. My toilet was fixed and worked fine for out last 4 days, Except when I come to my room to check the toilet my floor was flooded with water and when the maid made the bed my blankets were touching the floor and had suck up the water and my bed was soaked, the front desk said I needed to keep the door closed to prevent the air conditioner from leaking on to the floor. I believe it was the plumber abd maid that left the door open when they were there as we always keep it closed. We had a good time for the last few days of our trip but I am very disappointed with my first six days of the trip. Were I spent most of my time waiting to getting a room and repairs done instead of enjoying the trip. I find this year the resort catered more to the “elite guests” giving very little attention to regular guests and not having any type of shade. I witnessed an issue with a woman and her handy-cap daughter, there were no chairs on the beach so this lady let her daughter cross the rope into the section for the elite guests and sat in the first chair. The security told the mother her daughter could not sit there being she was not an elite guest, there was no one seated in the area and and she was surrounded by 10 empty chairs. Security contacted the manager and he said she had to move or they would be kicked out of the resort. In conclusion this trip and the services of the Wyndham Group has declined from 1 year prior. All the travel I done this was the first time, return guests were not recognized.

VH Gran Ventana Beach Resort: Wonderful resort

I always enjoy my stay at VH Gran Ventana, I believe this is my fifth time there, and each time is totally enjoyable. The food is always good and there is lots of it. The bartender at the pool,Andrea, is wonderful. She remembers all the people who were previously there before and treats them all like old friends.

Blue Bay Villas Doradas: Good value, great food, and a relaxing low-season stay

We had an enjoyable stay overall and felt the resort offered good value for the price, especially during the first week of May when it was very quiet. The food was one of the highlights of our trip, with tasty buffet options, good à la cartes when available, and excellent grilled items. The beach was clean, easy to enjoy, and never too crowded, and we also received excellent service from Yulianna and the bar staff. That said, the resort could use some updates, particularly in the rooms and po [... read more]ol areas, and there were not enough umbrellas for shade at the beach and pool. Since it was low season, some restaurants, activities, and entertainment were limited and communication about cancellations could have been much better (when there were staff meetings being held). The room itself was clean, quiet, and comfortable, with working AC and hot water, so while the resort may not feel luxurious, it was still a pleasant and relaxing stay.

VH Gran Ventana Beach Resort: Good Resort

Being at this resort for a week-long vacation (May 11 - 18) for a first time in Puerto Plata, here are some thoughts that I wanted to share so that you can plan your vacation. I've visited D.R. many times at 5-star resorts in Punta Cana and am curious about Puerto Plata. My selections were based on reviews from travelers who had been there for the last six months with some judgements towards unpleasant feedback. I chose Gran Ventana with the Tripcentral' agent's advice and am very satisfied wi [... read more]th her recommendations. For 4-star resort, this place is amazing in terms of service, delicacies and beach. Room is outdated but kept clean (Air conditioning is working fine). Entertainment is limited as well as daily activities at the pool and beach. Overall is acceptable, and I would recommend it.

VH Gran Ventana Beach Resort: Beyond our expectations!

Hotel service was great, the bedroom very clean and comfortable, the food was great and the beach was just beatifull! Service staff was very kind and helpfull. Flights was on time and also very kind staff! Please keep up the good service. We will be back.