Tropical Paridise

Mayan princess Check in was fast easy The grounds were clean and beautiful .The suite we checked into was fantastic and very clean . The restaurant had a different dinner every night food was great They also had a snack shake which came in handy for a light bite to eat The bar had a selection of drinks great service The pool was breath taking and always clean The staff was always helpful Now for the beach my favorite always chairs available beach cleaned everyday the water is calm and [... read more] crystal clean and the snorkeling is silmply amazing I have been to Roatan 8 times and I would definitely return to Mayan Princess

Excellent resort

The grounds r beautiful, they need to work on the alacart reservations the staff and bartenders were very pleasant and Leo at the main desk well she was awesome I hope she is recognized and appreciated The best beach love it

Excellent Service at Mayan Princess

We had a great time at the Mayan for two weeks in March. The room location was just steps to the pool and to the beach . The room was just what we needed and exceeded our expectations. Only complaint was there was low water pressure in shower and hot water would come and go. The service in the restaurants and bars was excellent. Never had to wait long for a drink at all. The food was good and exceeded our expectations. The beach and pool areas were clean and never had to fight for a lounger even [... read more] in cruise ship days. The Mayan is a great small resort that knows customer service.

Wonderful Staff

Upon arrival our room was nice and clean. Our maid made some cute décor when she changed our bedding. The ocean was amazing when it was calm and it was a beautiful clear blue. The best part of the hotel was the staff. They were all so polite and eager to help you in any way possible. I must not forget the beach guy would move your lounger to anywhere you wanted and would provide you with a personal umbrella. The hotel had all the necessities you would want. Great for couples & singles too. As a [... read more] female, I would not hesitate to go there by myself.

Great resort for divers

Great resort if you are a diver or like to snorkel, not so much so if you are not. It's a three star at best. The staff however were great, could not do enough for you. The whole island reminds me of Mexico thirty years ago. Poor roads, can't drink the tap water, hydro cuts out, terrible internet, lots of beach vendors. We were there for two weeks mid February. Rained constantly for the first week, found out that it's their rainy season. Runs till mid February, so if you go, go later. Booked an  [... read more]oceanfront, was actually tree view, oceanfront, so don't bother. Nice beach though, with great snorkeling right out front. It does get invaded with cruise ship people mid week, gets a bit insane. Lots of flies and sand flees, so bring bug spray! Also, bring lots of US cash, they all want to get paid in US currency but you can't get any from the ATM machines. You can only get Limpira when they work. The island is under developed and has a long way to go to satisfy the discerning traveler.

Inaccurate Rating

Overall the resort was in disrepair, the service was very poor. They did not like to give you bottled water they preferred that you refill your water bottles from a cooler, which may have not been sanitized causing all of us to be sick. The food was not very good. The front desk did not offer much help for any of our concerns. There was cockroach's in the room and several safety issues on site that would have been a concern if I had younger children. The beaches where nice but the vendors out nu [... read more]mbered the guests. Sun was great and the dive shop was well equipped with professional staff. The resort is on its way out.

Fantastic resort. Would love to live here.

Friendly staff. Clean resort. Mgt staff go above and beyond to meet your needs. Very safe secure site. Jen, Eddy and Gm care about their customers and ensure they are happy. ARnold, Banessa, David, Jennifer great waiters. Richard on security is the best security guy and the happiest.

Perfect holiday at the Mayan Princess in Roatan.

The ground and public areas are beautiful. We stayed at the poolside tower which was large and very clean. In fact, the grounds are immaculate. The pool is lovely with running water falls. The turquoise ocean is spectacular as was the snorkelling. The only negative is the buffet - repetitive and dull. The a la cartes made up for the small buffet. Overall, a very relaxing vacation. Staff are super friendly.

Beautiful resort, we stayed in Las Sirenas arra

The rooms are very small staying for a week ok , though Sunwing says king size beds available they are not. The pools are beautiful here as well as the beaches , beautiful sunsets. The staff are ver accommodating. Jennifer at front desk Eddie on bar and food super people

7th year

This is my 7th consecutive visit to Roatan and the 6th stay at Mayan Princess. I return to the island each year because of the beautiful beach and the warm people. Cons: all inclusive buffet and the rooms are pretty outdated. Pros: The people, West Bay Beach, the a-la-cartes are great and the staff are amazing, especially Dalecia who does an amazing job each and evey day cleaning our room. I will return next year!

Loved It!!

Great value, had a great beach front 2 bedroom - nice quiet intimate hotel - the a la carte restaurants were wonderful with attentive service. Buffet always had some healthy choices. Service all in all was good , sometimes on "island time" My only complaint is that they didn't serve wine before 5 pm, but on the other hand the beer was cold plentiful and in bottles! Not the cheap draught u usually get. Also mixed drinks were great, top quality bar rail - like tanqueray gin. Would definitely retur [... read more]n, travelled with a group of 6 ages 3 to 83- everyone was happy !!

Great place to stay!

Our group of six, ranging from 3 to 83 years, all female members of our family, have just spent a week on Roatan, staying at the Mayan Princess Beach Resort. For half of us it was the 1st time on Roatan, for the 2nd half it was our 3rd visit on the island, but for all it was our first stay at this hotel. We have nothing but praise. The Staff, all of them, very efficient and very friendly. Food excellent, and available throughout the day. Drinks generous and continually offered. Rooms amazing - a [... read more]ttractive, spacious, clean, with comfortable beds. Some of us shared a beach accommodation and it was absolutely perfect. There even was a separate smaller swimming pool in the courtyard behind our bungalow where one could have a dip before breakfast. It was a perfect vacation for all of us. We certainly plan to return to the Mayan Princess Beach Resort soon!

Needs some improvement

Did not enjoy buffet but restaurants were great. Public washrooms were not clean. Rooms on the Mayan Princess side were large & cleaned very well. Employees went out of their way to please everyone. Beach was beautiful

Great repeat visit

On our third trip to Roatan in late March we thoroughly enjoyed staying at the Mayan Princess for a second time. Being vegetarian and having read some less-than-positive comments about the cuisine, we spoke with management before booking. It appeared that Magenta, the Chef, had been off due to a foot injury and some difficulties had been experienced earlier in the season as a result. At the buffet, Suyapa and Byron went out of their way to let us know the ingredients of the many choices at each  [... read more]buffet meal and we had no difficulty finding many tasty things to enjoy. They would recommend soups when they were vegetarian -- and they were delicious! When we missed the pineapple we had enjoyed on our last visit, we were offered a big bowl and then found it on the buffet most mornings thereafter. We left eating at the Luna Maya until late in our stay because there was no vegetarian meal on the menu -- what a mistake! The special meal served by Lany was delicious and beautifully presented. Staff worked very hard to minimize the impact of cruise-ship passengers, setting up separate buffets and separate beach areas for them. Happily, they were generally gone by lunch time. Dinner several nights each week was served outside of the main restaurant -- Asian night at poolside, burger night at Las Sirenas and dinner on the beach a third night. It was a great deal of work for the staff to set up, but added variety in a most pleasant way. Both Byron and Geraldo did a fabulous job cooking on Asian nights as well as at the omelette station in the morning and serving up specialties at lunch as well. It was great to see deserving staff promoted -- Glenda now doing an effective job ensuring prompt service at meals and in the bar, and Carolina on the housekeeping side of things. Also impressive was the improvement in the English spoken by the staff -- kudos to both management and staff on that front! We enjoyed learning Spanish from the staff -- they were very patient with us! Particularly notable service was provided in the dining room by Arnol and Samuel, though all the staff were very attentive. Edwin on the front desk was always helpful as well. We appreciated not being subject to "sales pitches" about excursions, but information was readily available when requested -- both from the front desk and from the Sunwing representative, Claudio. Comparing to previous Sunwing reps, Claudio was very visible at the resort on a regular basis, eager to ensure our satisfaction with the service we received. He didn't get any work from us -- we were more than happy with everything about our stay! Yes, the power did go out from time to time, but that was a function of the island power supply and the hotel's generator was brought on stream quite quickly when it occurred. There were other improvements since our last visit in 2012 -- we found the vendors much less aggressive on the beach and the fact that they needed to wear identifying T-shirts as "authorized vendors" likely explains that to some degree. Also, the thump of music was much less intrusive than previously -- much appreciated! For those who prefer more activity, the Henry Morgan next door (where we stayed on our first trip to Roatan) offered almost constant beach volleyball, salsa dancing, etc. The purpose of our repeated trips to Roatan is to snorkel "the wall" a ten minute walk down the beautiful sandy beach. It is the best snorkeling we have encountered, although the traffic from cruise-ship passengers is degrading the marine park more each year. This year, we were pleased to see the marine park boat on duty more than previously. A comment to travelers considering Infinity Bay: being right next door to the destination of a majority of the cruise-ship passengers means the brunt of the activity and noise (that thumping rhythm!) is right outside the resort... Infinity Bay also has the dock which water taxis to the West End frequent: convenient, but more traffic as a result. The apartments, however, are beautiful. Nonetheless, we intend to return to the Mayan Princess on our next trip to Roatan.