The Best Vacation Ever

This is the third time we have stayed at Infinity Bay Resort on West Bay beach, Roatan. The manager, Rick, was ever present and told us to contact him if there was anything we needed. We have never seen such an open and accessible hotel manager anywhere else. This is a condo development with a wonderful all inclusive option with Sunwing. The beach is the best we have ever seen and the offshore snorkeling is the best we have experienced, after visiting several islands in the Caribbean. We h [... read more]ad four meals outside by the sea, near the beach bar; I especially liked their grilled sea bass and their Caribbean fish soup. Staff could not have been more receptive and welcoming. We truly felt appreciated and welcome throughout our two week vacation. We had a sense that they really were happy that we returned, not just as custo9mers, but as person who enjoy their resort. We would recommend this resort to anyone who wants a quality vacation experience , with a particular snorkeling and beach component in their Caribbean vacation.

Best Resort for all!

The Sunwing package was perfect. The Sunwing staff were very helpful. Any time we had to deal with the Infinity Bay Resort staff they were friendly and efficient. All four of us had plenty of food choices at every meal. The pool was nice and warm. And is there such a thing as too much alcohol in your drink, the bartenders were generous. To be able to snorkel and see plenty of fish and coral right from the resort was AMAZING! And of course West End Beach was the best! The sunsets were picture per [... read more]fect every day!

Perfect resort for us.

The size of the resort was perfect, not overcrowded, no line up for food and booking ala carte was easy. As well we found the whole environment very casual which was a welcome change from many other resorts we have vacationed at.The staff were friendly and went out of their way for us a few times. Location was excellent, did not have to take any excursions because snorkelling was right in front of us and a water taxi was always waiting to take us wherever we wanted to go.

Paradise

I am now forever spoiled for beaches as this was the most pristine beach I have ever been on. Crystal clear at all times, excellent snokelling and diving, perfectly clean shore. Small, clean, friendly resort. Not busy at all which is what we liked- Roatan is NOT like Cuba, Mexico, DR....much more laid back, slower pace, less people, smaller hotels, less bustle, it was exactly what we needed. Always beach and pool chairs available, never a line up for anything, maybe less than 10 children at the [... read more] resort (which was fine with us- we left our at home!). Buffet was excellent as was the "a la carte restaurant"- wish it was indoors though or room service was available. We were hoping for a more exciting bar menu than just the regular daiquiri/margarita menu, but we weren't complaining. We had a studio room which was a little small for us but now that we know they have different options, we are booking a 1 bedroom suite next year. The Dive shop was efficient and mostly organized. lol. They offered a good selection and took great care of our party. Staff and management were outstanding. The hotel manager was constantly out on the grounds and beach talking to everyone and making sure their stay was great. Hands down, best location/island we have ever been to. Most hospitable resort, smallest and most comfortable. We are already planning our trip back next year.

Great time at Infinity Bay Spa and Beach Resort

Beautiful resort and beach, pleasant staff, good meals. Amazing diving, comfortable and equipped boats with terrific captains and divemasters. Loved our vacation at Infinity and look forward to returning again soon!

Amazing trip

Very clean no line ups friendly stuff nice pool okay beach Great food and drinks Lots of stuff happening during the day,not much of a night life very quiet My husband went scrub diving with the sharks he love it

Nice Resort!

Just returned from 2 weeks at Infinity Bay. The resort is nice, small and has a beautiful Pool!! We were there with the all inclusive through Sun Wing. There definitely needs to be improvement here. It is not a real all inclusive. Certain drinks and menu choices are not included so can make it pretty boring after awhile. The buffet however is also included. It is small but good. You can order off the menu, but then you're paying extra. There are lots of great restaurants off site which is a  [... read more]nice option. We upgraded to a Premium Suite which was spacious with a full kitchen if you like that option. Seems they lack in maintenance, as our kitchen tap was loose, fridge ice maker kept freezing up...little things that are easily fixed. The beach is small and can be very annoying with all the vendors and cruise ship visitors. Being so small it gets overcrowded. The reef right in front of the resort offered the best snorkeling we have done. Overall it was a fantastic vacation. The staff are Wonderful and Fun! Was great to visit the island of Roatan!!

5 1/2

Having traveled through out the Caribbean, never returning o the same location twice, this time we decided to return to IB for a second consecutive year, because of the excellent standards of this resort. This stay did not disappoint. Room, spacious & clean. Check in/out, easy. Staff from the ones you met everyday, bar, restaurant, maids, management all very engaging, and would do the necessary to address any issues...we had none. Location, on the beach is perfect. Food, very good. Later [... read more] (night)entertainment down the beach, or West End.

Fantastic

Beach to die for. Staff was incredible. Food was good except for the rancid butter on first buffet, be careful still of what you eat on hot vacations. 7 days of 36-39 degree days, diving well organized but busy on cruise ship days. Great place for snorkelers as the reef is close and active. If you`re a diver do the shark dive. Not sure if it was the week we were there or if it is normal but night noise was bad with parties.

Superior service resort

This beach front property is not your average resort. You will be staying in a large (1 or 2 bedroom), very clean, well maintained condo with a fully equipped kitchen. The pool, beach and restaurant are clean, and modern. The management and staff are this resorts biggest asset. Anything you want you are encouraged to ask, we didn’t need to. Throughout or stay we had excellent service at the bar and restaurants. Our apartment...too nice to be called a room, was cleaned perfectly daily. Located  [... read more]on the beach, diving, snorkeling or just laying in the sun or walking down the beach to other restaurants/bars are but a few of your options. Arrange a tour from the onsite agents, as they actually got us better prices for our adventures off site. Even at full capacity it did not feel crowded. The mix of owners & renters was a pleasant one, made it fell like home. No doubt we will return.

A 2 week stay. One good the other not.

The hotel itself is very good. Very clean and neat. The room was great with good maid service. The pool and beach are immaculate. We found the food to be excellent, lots of choices and fresh too. Downside, 2nd week of day and night rain.

Very nice resort....very good food...

beautiful grounds, pool and beach...everything close.....only thing missing was a hot tub....staff very friendly......diving was very very good on both sides of the island....shark dive is a must if you have never experienced it...

Most pleasant staff

A great place to spend a week learning to dive and enjoying the sun. Learned to dive with Infinity Divers and enjoyed the sun and amenities at the Infinity Bay. Food was excellent and quited varied, the all inclusive beach bar busy but accommodating. A little weak on entertainment but after a couple dives we ready to turn in pretty early.

Beautiful resort!!!

The hotel was amazing, you can tell that the staff really care about the guests. we were greeted by the general manager upon arriving, he even came to the airport to say thanks and say bye to everyone. The food was great! Especially the BBQ night, was our favorite. We spent a lot of time with the dive shop, that was the highlight of our trip, the staff are friendly, and go above and beyond! Our only complaint is with the tour operator, and that has nothing to do with the resort! We are already p [... read more]lanning a trip back with some amazing people we met at the resort!

2 weeks is not enough

We love the resort everywhere we turn. The room is so spacious and very clean. The staff in the restaurant are like friends and we love everyone there. Niki, Marlon, Darlon, Harris, Francisco, the chefs Walman, the bartenders... Most of all we love the GM, Rick. He is one of a kind special. We have been to many 5-star resorts and we thought we like quiet and privacy. Turned out, we also love the friendliness of the guests and befriended so many of them. There is also the beach that is so beautif [... read more]ul, we didn't even mind the cruiseship people some days, the snorkeling is amazing. We have been to Infinity Bay 3 times now and we have seen better sea life than when we scuba. Although the Scuba Team is excellent here as well. There is so much to do and the beach is so lively. We will definitely keep coming back.

The best snorkelling and diving!

The location of this resort was absolutely perfect for snorkelling and diving. There was a great stretch of white, sandy beach to walk along and just a quick swim to miles of spectacular coral reefs. The resort itself was basic with limited amenities and only one restaurant available with average quality food. I didn't like paying extra for outdoor eatery. The staff was great, though. Overall a good experience.

Great Room, Great Beach

Just spent the last week at this resort. It's smaller than other resorts we've been to in Mexico and Cuba - less choice in the buffet and no night time entertainment - and that's a great selling point! This is a more quiet location with plenty to do either at the pool (nice sized) or beach (plenty to do during the day) or nearby (highly recommend Gumbalimba park + zip line). If you're looking for a more activity oriented crowd (especially divers) this is the place!

Nice Resort!

Hotel was very nice. Food is good, not a lot of selection but what there is , was good. No entertainment after 10, so very quiet after that. The people working at resort were fantastic. Swiss chocolate at beach bar was best bartender, always happy!

18 of us out of the cold

All inclusive with a twist - as this is an owner/renter style, with all inclusive as a secondary business. Much quieter than your traditional AI, which makes it appealing if you want a quieter holiday. The beds were probably the most comfortable I have ever experienced. It was exceptionally clean, friendly and the food was very tasty. Not your traditional buffet, as there were only a couple of meat and vegetable choices, but it was all excellent - nothing wasn't sitting around very long. No line [... read more] ups for almost anything and the place is very safe. Scuba and snorkelling was a hit with everyone in our group. Almost everyone is completely fluent in English and the staff all appear to enjoy working at this resort, as they are always smiling and greeting you. I would highly recommend this destination especially if you are after a quieter than normal getaway.

Comforts of Home - Infinity Bay Spa and Beach Reso

INFINITY BAY -ROATAN SUNWING All Inclusive Vacation November 17 - December 1st, 2014 FLIGHT - basic, early morning flight. The staff was pleasant. The flight is about 4 hours and the island is one hour behind us in time. Roatan Airport - stairs from plane to tarmac. Expect to be fingerprinted to enter the county. Sunwing rep waiting for guests and providing directions to appropriate shuttle bus. Transfer to Infinity Bay - Approximate 25-30 minute ride with commentary from driver and assistant. Y [... read more]our luggage will be placed on a separate vehicle for transportation to the hotel' which arrived very soon after our arrival. Hotel - Staff welcomed us to the hotel with a refreshing drink of rum punch. Check in was seamless and quick. Bellhop carried our luggage to our second storey one bedroom condo. Room 1704. Gardeners - you can find grounds keeping staff working hard every day to maintain the beauty of the resort. Accommodations are excellent -private condo with fully equipped kitchen (great for storing left overs from the a la carte restaurant, or keeping milk cold for morning coffee made in the coffee maker provided. The King size bed was very firm and at the end of our two week stay, my back was longing for the comforts of "my" firm mattress that it’s accustomed to. No tub, only a shower in the washroom. One television located in the bedroom. WIFI worked well throughout the condo, even on the balcony. Our balcony faced the garden. Three buildings down, were the same units, facing the pool for additional $$. From our balcony at 6am, you could hear the workers on the patio of the dining room, preparing for breakfast...singing can be heard if Alex, Rey or Marlon were working. There is no line to dry wet clothing, so I strung a makeshift line on the balcony for our wet bathing suits to dry. The air conditioning works very well and often I found myself turning it up as the 82 degrees outdoors was so hot, it felt very cold to come inside to a 72 degree room. The kitchen was fully equipped, however paper towels are the only means for drying your dishes (no sense using a dishwasher for a couple of beverage glasses and coffee cups). There is NO Kleenex at this resort - I'm not sure if it's available on the island, but i did not see any during our stay. Toilet tissue is provided in abundance. Housekeeping - Great service. Daily maid service. Bed linens changed as needed. Only a sheet and bedspread are on the bed, so if you require additional linens, you need to request. Blankets are provided upon request, but also taken away and not replaced with bed linen changes. Angeline was very accommodating and made every effort to accommodate our requests. Dining - If you are with Sunwing All Inclusive, you will be provided with two tickets to the La Palapa a la carte restautant (per week). This restaurant is close to the beach, in the sand. The full menu is not offered to Sunwing guests (you can order from the menu but you will be charged for the upgrade ie lobster, steak, etc. The a la carte is only available for dinner. All meals are served at the International Buffet. In my opinion, the food at the buffet excels the food served at the ala carte. Nikki, the food and beverage manager will do her best to accommodate your requests. The staff is pleasant and willing to make your dining experience a positive one. Darlon, Alex, Claudia and Marlon are sweethearts at the buffet restaurant. Swiss (Flo) is a sweetheart at the LaPalapa. All servers are very eager to please. Drinks - if you are with the Sunwing AI, then again, you are not entitled to all drinks offered. Wine is only served during diner hours. Pina colodas are very good, and not an upgrade. The Monkey Lala is one of the best on the island, but unfortunately is an upgrade, but worth trying ($9)! I'm sure with the AI package you can find something that you will find is suitable and delicious. The staff at the LaPalapa Bar is great - Elda and Ziggy were regulars there. Ziggy makes great Pina Coladas! Swiss, a server at the a la carte and beach bar is a sweetheart! Beach - the beach is small, but lovely. Warning - the resort rents out its beach chairs to Cruise Ship guests, so if you enjoy the beach, be there early to claim your spot before the ship guests are dropped off at the beach. On cruise ship days, it becomes very busy on the beach., Vendors are out in abundance selling shells, t-shirts, jewelry, sunglasses, tours, parasailing, and the famous banana donuts! If you prefer not to continuously say "no thanks" to the vendors, then choose a beach chair close to the resort, close to the security guards. Most vendors will accept no thank you graciously. Snorkeling - absolutely beautiful! You can swim out directly from the resort and see beautiful coral, parrotfish, squid, and so much more....stunning! The reef goes all along the island, so anywhere you go is great but right in front and just to the left of the resort is wonderful! Sand flies/Sand fleas- this was the worst part of the vacation. I chose to use Muskol with DEET, my husband chose not to. I was only bitten a few times. My husband is a polka dotted mess. This is the most annoying part of Roatan as a visitor. SPA - There is no spa, so don't look for it. There is a RMT located on the beach. Her name is Shirley is comes highly recommended. $40USD / 1 hour. The spa is a future project and will be located above the buffet restaurant overlooking the beautiful resort. Staff at Infinity Bay - All staff are very warm and welcoming. If you require anything, you just need to ask and they will try and make your request possible. The labour laws of Roatan are very different than that of Ontario. Staff works long days, many days in a row and work hard. I would highly recommend Infinity Bay Resort and Spa for a vacation, but perhaps choose to vacation between March and September (avoid rainy season). Stayed November 2014, travelled as a couple