From experience, we expected better from Wyngham - very disappointing

Although we had a wonderful vacation, the hotel was a complete let down. For a Wyndham resort, we expected better. Here is the low down: Check in was fairly quick but there was confusion. On the bus, we were told to go get something to eat and then come back to check in after our luggage arrived (it was loaded on to a luggage bus whereas the people were in a people bus). First time I’ve been separated from my luggage during transit from the airport to the hotel. But when we tried to go t [... read more]o eat, we were told to check in first – ok whatever. Our room was clean and housekeeping did the there very basic – made the beds (don’t think the sheets were every changed), swept the floor and cleaned the bathroom. Nothing extra. There was a towel rack over the toilet – no problem except that is the only place in the entire room to hang anything. There wasn’t even a hook on the back of the bathroom door. So, there is no place to hang wet towels or bathing suites. There was three hangers in the closet but they were used for clothing. Lighting in the room – there is a light above the entrance, and a single wall sconce in the room. The light in bathroom was good. However, there were no lamps in the room except tiny half inch round book lamps for each bed. The light on the hairdryer provided more lighting than those. You could not read by them as they were not close enough to the bed to light up the pages. Even though the water in the room is not drinkable, the resort provides ONE 500 ml bottle of water. Yes, it does say one bottle of water in the list of inclusions, but I expected at least a gallon to last us the week. If you want more you have to go to the gift shop and buy more. Food and food service – The food is boring and repetitive and could definitely use more heat. The pasta was constantly under cooked. The only service you will receive is the removal of your plates. They do not offer beverages – no coffee (I don’t drink coffee but that’s not the point), they do not offer to bring water to the table, or any other drinks. They only clear your plate and reset the table for the next person. Entertainment? Is there any? I can’t say for sure. The animation team often did their little dance at the pool but there was nowhere to see what activities were happening when. I don’t even know if there is a evening show every night. We did see that there was going to be a Lion King production but that’s because we happen to walk past the theatre and saw the advertisement on the screen. It’s the only bulletin we saw all week. The only interaction we had with the animation team was our last day and one actually said ‘hi’. They don’t come around to invite you to play games – if there were any?? If you are looking to get you hair braided, do not use the woman just west of the pool. Go to the little shack at the east end of the beach. There is no late check out – period. We had a six hour wait between check out and our bus to the airport. They do offer a courtesy room – if you can get in and you have to almost beg for towels. This resort has absolutely no place to go, besides your room, for respite from the heat/humidity/rain. There is no effort to entertain during the rain (we experienced this in Jamaica – the animation team made sure people were entertained when it rained there). As far as we could see there was no game room or library. We knew we were going during rainy season but still. On the good side… because of the season there was plenty of chairs on the beach. Also, a lot of palm trees to provide shade if wanted. The beach was always cleaned – groomed daily and someone walked around to pick up people’s cups (why people can’t return their cups is beyond me). Dawn at the front desk was very nice to chat with and I can not say enough about Tiffany from Nexus Tours. She was so helpful and friendly. She is very knowledgeable about the resort and the tours. She educated us on the tours available and then allowed us to purchase what we wanted when it suited us. Alissa from Nexus Tours also deserves a shout out. Even with a slight language barrier she did her best to help. Overall, yes, we had a good vacation – sitting on the beach, reading our books, and enjoying the ocean. But for a Wyngham, we expected better service, better attention to detail and more friendly people. (Nexus staff are not part of the hotel so they don’t count here). We will be hard pressed to return to this resort. We have kept this review strictly on the resort – don’t get me started on sunwing/westjet, that’s another issue for another review.

Great Entertainment

Needs more shower by the pool and by the Ocean for rinsing. Me and my friends enjoyed the entertainment. They worked hard to make the guests happy.Germaine is the best. We had a hard time booking the ala carte.

Great place but rooms were dirty

Great staff, and amenities, but the rooms were so dirty and I found myself constantly killing big roaches, small roaches, caterpillar and all kinds of bugs in my room. Also the pillow cases smelled and had black mold spots on one side. Also the buffet was very self serve, I came with a baby and I was expecting someone to offer to bring a highchair or drinks, but its not that kind of place.

Amazing Resort!

This property has become our new go to favourite. It’s a small resort where everything is no more than a five minute walk. The beach is gorgeous, food is great and the rooms are cozy. Two visits in 3 months says it all!

A Beautiful Beachfront Stay with Great Value

Our recent stay at Viva Wyndham Fortuna Beach was a mix of highs and a few areas for improvement, but overall, it was a great getaway for the price we paid. Waking up to breathtaking sunrises over the ocean was an unforgettable experience. The golden hues stretching across the sky, paired with the calm, warm breeze, set the perfect tone for each day. With consistently beautiful weather, Viva Wyndham Fortuna Beach provided an ideal setting for relaxation—whether it was unwinding by the shore,  [... read more]embracing the peaceful atmosphere, or simply enjoying the soothing sounds of the waves. The resort also offered an impressive selection of included activities, from catamarans to kayaking and canoeing, ensuring there was always something to do. Additionally, the variety of excursions available catered to all budgets, making it easy to explore the area. While the resort’s charm was undeniable, the hotel itself showed signs of aging and could benefit from an upgrade. The buffet dining was underwhelming, with cold food, minimal variety, and a lack of seasoning. However, the Mexican and international à la carte restaurants truly delivered—offering delicious, high-quality meals that made up for the buffet experience. The staff at the resort were consistently friendly and welcoming, enhancing our overall experience. The nightly entertainment was another standout, with talented performers delivering engaging shows we thoroughly enjoyed. For those looking to shop for souvenirs, taking a cab to Port Lucaya is highly recommended, as it offers a great selection of handmade crafts from local vendors. All in all, Viva Wyndham Fortuna Beach provided a memorable vacation with a mix of pros and cons. If you can secure the right price, it offers good value for your money.

The people were amazing.

The service workers and the entertainment people were polite, friendly and made you feel welcomed. The beaches were beautiful. You can go snorkeling and see lots of colourful fish and the reef. The entertainment was great. They had a show every night.

Not thrilled ?

Very big resort. Room location was horrible. When you arrive/leave your baggage and explore the facilities. Couldn't book dinner reservations for their el la carte restaurants as they were booked for the week. Get up at 6:00 am every morning to get a pool chair. Good luck! Towel service sucked! Guest service staff were not friendly. Entertainment was great. However, I wouldn't recommend this resort. P.S. we got locked out of our room for 2 hours the night before departure, due to old malfuncti [... read more]on key pads.

March 29 to April 5, 2025 review

The room was spacious. The workers were nice and helpful. There were 4 pickle-ball courts and a tennis court that we took advantage of. The al-a-carte restaurants were fine to good. The buffet had varying dinner options with lunch and breakfast being less fluctuating. The resort was kept reasonably clean and and felt safe walking around at any point of day or nght. The beach had rocky portions and seaweed at high water mark. The water's edge had greenish vegetation for the initial 1m into the [... read more] water. Could have been more events as other locations we have been to. Some of the buffet items were very salty. The sports bar had old and broken games. The disco was put on after 1130pm in the sports bar. Did not attend as was later than stayed up. The pool was fairly cool, colder than ocean.

3 years in a row. Easy getaway with group of friends

We have gone here 3 years straight with a group of 15 -18 friends each year. Love the size and the activities i.e. 4 Pickleball courts, Archery, Hobbie Cats, yard games silly activities to partake. They need to refresh the games i.e. Corn hole bags were half full bolo golf only 2 bolos bocce balls broken or different types...these are tiny spends to add fun. Foam party needs more canons ha. First 2 years bars were well stocked and bartenders were over the top great. This year they seemed out  [... read more]of most things. No mint for mojitos, no white russians (coacao), no brandy alexanders often. I look for not sweet or fruity options...Anyhow still had great fun and giggles with our friends.

Cheap and Cheerful!

Sure, you can go to Cuba for less. But for The Bahamas - Viva Fortuna is a great deal! The beach is absolutely glorious! Lovely soft sand and uncrowded sandy strolls in both directions. Bluest water as far as you can see and palm trees framing stunning sunrises. All this alone is worth the price of admission! For a cheap and cheerful resort, Viva Fortuna can't be beat. We upgraded to an oceanfront room which was brilliant - you are literally ON the beach! The rooms could certainly use some u [... read more]pgrading but ours was very clean, the bed was comfy, the fridge was cold and the shower was hot. The food at the buffet was fine (nothing spectacular) but booking a specialty restaurant was virtually impossible. Even on our first day we were told "everything is booked!" We did manage 2 meals at the Cafe Viva and both nights the room was half full at best. So "booked" really means understaffed. That said, this is NOT a 5 star resort and the food (and horrible wine) reflects that. Most of the staff members were friendly and helpful, nobody in our group starved and the beach was the best! My biggest complaint was the non-stop BOOM-BOOM music. The DJ was definitely not reading the room. Sure there were a few 20-somethings, but far more mature adults and families. I am a long-time radio DJ and I would have chosen much differently, especially for certain times of day. And ... if you were sitting at the beach bar (which should have umbrellas on the tables!) the music there was in very loud conflict with the pool music. Please - pick one! On a positive note, the evening singer was very good! Extra note: our package was with Sunwing and I would be very reluctant to book with them again. At the Freeport airport we had to wait 40 minutes to check in and then another 45 to pass security. Then, upon our return to Toronto we had to wait almost TWO hours for our luggage!

Great Resort

We visited this resort once 5 years ago and again this past week. Staff were super friendly and the food was excellent. The rooms could benefit from some remodeling as they are old and tired. We really enjoyed the water aerobics each day in the pool. One thing that was missing was a functioning ping pong table. They used to have the table just outside the bar, which was lots of fun, but now it has been relegated to a room known as a “sports bar”.Unfortunately the table is defunct without a  [... read more]net, without paddles or balls and folded up into a corner, unusable! The same goes for the billards table, it was as well completely unusable! Overall, good value for the money. Beautiful beach as well as great food and drink

Awsome time

The resort was really nice . The beach was the best part with beautiful sand and water . The rooms we stayed in were a little dated but still worked for us . The food was good but could have been heated more when it came out .

Amazing time!

My friends and I booked this resort for our reading break in February this year. The resort layout is small but had everything we needed. Staff were very nice and engaging with our group. Although there were not a lot of younger people our age there at the time, we still made some great friends. The food was delicious and there was a wide assortment of drink options. The beach was exceptionally beautiful with calm blue waters. The resort is close to some in town bars that you can walk and drive  [... read more]to if you choose. The activities available at the resort are available to everyone to ensure there is always something to do. I personally used the beach volleyball court every day.

Location, location, location

If you want an easy trip, this is your spot! Less than 3 hour flight from Toronto and 10 min bus ride from airport to resort. It has an amazing white sand beach with the water steps away from your room. Only one pool, which is always very cold. I could count on one hand the number of people swimming in it. Staff are less than ideal, with bartenders scowling (with only two bars, there is always a long line), and buffet has no service other than clearing your plates from the table. The food was a  [... read more]3.5 star resort, definitely. If you could get into one of the 3 a la carte restaurants, you hit the jackpot. They only have 3 and never all open on the same night. This is terrible. Kids club is also not at all what we would expect, no toys and the playground was caution taped off. This is a 3.5 star place but that is truly only because of the location.

Resort has changed in five years feeling its age

The food buffet was good as it was five years ago. The rooms are looking tired and are in need of repair. Staff was very friendly and was able to answer any questions that you had. The steak la carte food was really great.

Amazing beach. Average resort

The beach was great and the resort has a lot of potential but needs updating and improvements. Food was ok, not great but better than anything I had in Cuba ever. Rooms are dated. Cleaning staff could be better. Lots of sports to do which is great ! A gym, water sports, archery, pickle ball and tennis and even a trapeze. All in all relaxing but could be updated. Needs a dedicated coffee area and another food option. The beach bar food can be improved upon. Stores need to be open later. People lo [... read more]ok at shops in evenings and they close at .

Terrible resort

Yearly girls trip of 6, age range from 45-70; and since we had not experienced the Bahamas, this is the resort we booked. The rooms are in desperate need of a makeover! The water pressure in the bathroom shower is almost non existent and your lucky if you have warm water! So much for getting shampoo out and rinsing soap from your body! As for the room, not even a little sitting area with small table, and I realize you don't go to a resort to stay in your room, but there are times you want to [... read more] sit......to maybe have a coffee or put your shoes on, lol. We were also expecting a complimentary litre bottle of water and maybe a pop or two????? As we have experienced at other resorts. Food was mediocre, ala carte's were impossible to book, even though we tried first day there.......... On a positive note, even though the weather wasn't the greatest, the beach is awesome and we were pleasantly pleased to see how clean it was kept. There were a few "friendly" "helpful" employees..........Kirkland was awesome! Very friendly and helpful! Along with 2 gentlemen in the dining area, my apologies for forgetting your names, but you know who you are!

Mediocre

Beach was awesome, rooms were dated and needed some tlc. Water supply and pressure for showers was pretty much non existent. Barely got a trickle of water most of the time and it was not warm. A/C did not work properly in the room. Turned the temperature up to 90 degrees but still froze. Left it off for the duration of our stay Food was pretty good, nice variety Bar was anlways out of something though. Felt like they were rationing things

Great week

Food was good at the buffet Al a Carts were all excellent Staff super friendly and helpful They all aim to please Resort grounds clean and well kept with the exception of the main pool filter should be used daily and out of the 7 days 5 days the bottom was sandy Beach incredible Rooms were kept clean Public washrooms more cleanliness needed all the doors were stained around the handle Could have easily been cleaned with a bleached cloth Overall we had a great time and were happ [... read more]y with our experience for the value Entertainment staff and shows were incredibly done well Bravo!!!

Good small resort

Heather was great to deal with very accommodating. Fantastic flight with Sunwing 2:30 hours from Toronto to Freeport great crew. Resort is very cute and well kept .This is a very low key resort great for getting around rooms need updating but relatively clean but I did request more pillows and received them. Check in was total disaster everyone were guided into the auditorium were you had to line up to get your bracelets rooms are not ready until 3 we arrived at 1:00 pm once you had your brac [... read more]elet then you could go for lunch had to go back to auditorium at 3 for room key. Food was good nice selection beer and wine on tap no waiter or waitress service remember not a 5 star but over all was very pleased with this resort requested rooms close together family of 5 adults 1 infant very accommodating. The Italian restaurant was delicious also very good service. Did not try the other specialty restaurants International and Mexican. The beach snack bar had amazing food hamburgers hotdogs and nachos with pizza as well as a beach bar very accommodating tips definitely help put a dollar in the box..Beach absolutely stunning more than enough chairs no need to reserve beach beds. Entertainment was late never made it as it started at 9:30 lobby bar was nice for a night cap. Would go back definitely looking at November.