2 star resort with a 5 star attitude

First time in Hualtuco. Loved this little resort. Clean, quiet, relaxing, no loud entertainment staff. Food was good, lunch at buffet excellent, order from menu or service yourself at the buffet. Drinks and food service right at your beach chair. I will be back.

Great hotel and beach club

Good hotel. Not new but very well maintained. Grounds kept immaculate. Dining area good size, buffet good selection. Not your regular Canadian buffet. Catering to mostly Mexicans. We were minority at this hotel which was great. We were in Mexico after all. Service was second to none. Beach club is small but fabulous. Good drink service on the beach and by the pools. This hotel is in a perfect location to walk around and check things out. Close to marina, shops, restaurants. It is not fancy but [... read more] it had everything you need. I love the simplicity of this hotel and beach club. We will return.

Clean & Cozy Resort

I found this resort very clean and cozy. Staff was very nice and helpful. Central to everything. I wouldn't recommend it for children as there isn't much for them and the pool wouldn't be good for small children. The food was tastey, but very limited. I would recommend little fridges and coffee pots in rooms.

A relaxing vacation in a hotel located in downtown Santa Cruz, Huatulco

The Hotel Castillo is a wonderful place to stay if you are looking for a relaxing vacation. The hotel is an all-inclusive that is located in downtown Santa Cruz. My husband and I had not travelled to Huatulco and had always heard such wonderful things about the town. We wanted a vacation where we could have easy access to the town & restaurants and the opportunity to explore the area. We did not want to stay in an all-inclusive that was located 15 – 20 minutes out of town. After readin [... read more]g many reviews, we picked the Hotel Castillo and we were so glad that we did. What we liked best about the hotel; 1. Old world Mexican charm – an older hotel but very clean 2. Many locals stay here – it was really enjoyable seeing 3 generations of family travelling together and having a good time 3. The staff are genuinely friendly and provide exceptional service 4. Food was basic, very good… you will not go hungry. The fruit & vegetables were fresh, ripe and had amazing flavor, I could have eaten that alone all week (and I am not a vegetarian)! Eggs cooked to order and bacon were offered for breakfast every day (as well as other fare), the guacamole & salsa at the beach club was excellent as well as the fresh fish & clubhouse sandwiches. An evening barbeque was held in the backyard of the hotel on Monday night. Staff put a lot of work into creating a wonderful evening with linen covered tables & chairs and live music provided by a jazz duo. The food was a mix of Mexican and Canadian and the barbeque steak was really good. There was also an Oaxaca night held at the beach club one evening. Again, the staff put so much work into creating this special dinner & entertainment. 5. Beach Club – In my opinion, this was the best part of staying at the Hotel Castillo. The beach club is situated 2- 3 minutes away from the hotel when you use the shuttle bus. We had a leisurely breakfast at the hotel each morning and would arrive at the beach club between 10:00 am – 11:00 am and we never had any trouble getting a palapa on the beach…… and we were there for 10 days. The view of the water in the bay was amazing. Staff were super friendly in the restaurant and also provided drink service at the beach. There is also a large pool at the beach club. Lunch, either a buffet or an alacarte menu was available in the large palapa restaurant. There are other hotels in Santa Cruz that offered beach club services but in my opinion, this one was the best in town. 6. Hotel is located in downtown Santa Cruz and a short cab ride away to La Crucecita (30 pescos = $2.00 Canadian?). Excellent location. The only down side to our vacation is that I came down with an infected tooth. The hotel concierge directed us to a dentist at the medical clinic in La Crucecita – which was a 5 minute cab ride from the hotel. Dr. Jorge Arturo Blanco Cordova was the name of the dentist and he was fabulous. He spoke very good English so that provided me a huge level of comfort. I visited Dr. Cordova three days in a row and he removed my filling to get the infection out, cleaned out the infection and put in a temporary filling until I got home. He also wrote out a prescription for antibiotics and Motrin which I filled at the pharmacy around the corner. The total cost for his services was less than half of what I would pay for one visit to a dentist in Canada. If you are in need of a dentist while in Huatulco, I highly recommend him. Here is his contact information: (located by the Town Square/Church) Dr. Jorge Arturo Blanco Cordova Central Medica Huatulco Flabmoyant No. 205 Centro CP 70987 Bahias de Huatulco, Oax, Mex Tel (958) 587-01-04, 587-07-43 All in all we really enjoyed this vacation because were weren’t constantly dealing with time restrictions (ie. Getting up early to get a chair by the beach or getting to a restaurant by a certain time for your seating). As far as I am concerned, the Hotel Castillo is a new favorite – a true gem – and we can’t wait to go back.

Some things good some not so good

Firstly there was some construction that we were not warned about. This meant that the outside space was not as attractuve or to useable as it would be normally. It's an Older hotel but has some nice qualities. Firstly, it's Clean, the beach club is great & the service and staff make the place special. The dining room and the lobby bar are a bit grim, they really need a major over haul. Rooms, although old too, are still bright and comfy. Food is not the best, only one dining room with limited s [... read more]elections, especially for North American folk. Area is great, very central to all the beautiful surrounding bays and a 2 minute walk to local swimming beach. Beach at beach club is not always swimmable but pool there is lovely. Area was very reasonable for cabs and the odd meal out if you have had enough of the buffet or limited snack menu. One night there was a fiesta and BBQ with dancers etc. on the beach, another night there was a special dinner in the garden area both nice touches. Singers/guitarists in lobby most nights. Loved Huatulco's laid back vibe and the fact that it is not commercialized like other parts of Mexico. Not a good spot for partners though, suited to families and a slightly older crowd. Great for snorkeling although not quite the same display as the Caribbean. Keep in mind it's way down south, so very warm, reliable weather. Will def go back but maybe to somewhere a little more updated.

Great vacation

Hotel Castillo is a small hotel which offers a high level of customer service. The staff are all friendly and most helpful with any request made. Our very clean 4th floor room had good a/c, a flat screen tv, in room safe and plenty of hot water. The food was fresh with a good selection of Mexican dishes complimented with a wide variety of fresh fruit vegetables, breads and desserts. Toast, bacon and cooked to order eggs compliment the tradition Mexican breakfast items. The bartender [... read more]s make very good mixed drinks and they have both Montejo light and dark beer on tap. The beach club is also very clean and offers a good variety of lunch items. The beach bathrooms were always clean and never without soap or toilet paper. The pool is very well maintained and provided loungers both under palapas and on the pool deck. The hotel is centrally located within walking distance to the marina and many stores and restaurants. 5 pesos for the local bus, 7 pesos for a collectivo or 30 pesos for a private taxi into town. The nearby Super Chey offers excellent prices on liquor and wine as well as a vast variety of food and other items. Safety was never a concern while we were in Huatulco. I would highly recommend this hotel for a true Mexican experience, in the Santa Cruz Marina area.

A great to stay especially if you love seafood!

This is a great hotel! The staff is very friendly, the grounds are beautiful, the hotel is very clean, but there was too much seafood and the water pressure was lacking. I would suggest more of a variety of other Mexican food for dinner; breakfast and lunch were awesome!

Great location, staff and pools

The food was very tasty with Mexican flair. The hotel was clean, and Mexican decor. The staff was outstanding. Freddie made us feel welcome and we received great service. The pool clean at both locations and lovely beach resort. Location wonderful. Central. Very clean in surrounding area. WiFi did not work in 214 but it did for the kids in 210. WiFi worked by pool and lobby. We had a great week and will return.

Great resort

We really enjoyed our trip to Huatulco, it's a great place, just need to be a better variety at dinner time as fish is ok but not all in one dinner or 5 of 7 days; also if you decided to stay at the hotel during snack tíme they need better service and friendly people as we got a waitress (I believed her name was Maria) that wasn't nice to any Spanish speaking person and since I speak the language she wasn't nice, other than her everyone was friendly and very helpful!

Fun in the sun

Just returned from one week vacation with my husband.Greeted at Airport by Antonio, Check in was simple and fast. Pleasantly surprised with HUGE balcony/sundeck.The room was spacious and clean. Towels and sheets were changed daily.Ricardo checked with us to ensure we were comfortable and all was well. All staff were friendly and did their best to make our stay memorable. Special mention to Fredrico, Miguel, Brenda and Anarmaya at the front desk. Wide variety of tasty foods to choose from at buff [... read more]ets. Waiters tried to entice us with various beverages/beers/pina colada etc. I especially loved the pool at the beach club. I do not speak Spanish, and the staff tried really hard to find out whatever I requested or asked questions about.We laughed a lot. A new elevator is currently being installed, but it was easy access to our room on the second floor. A clean and safe area to visit. Friendly and welcoming people everywhere. I would visit again.

Great central location

Location - excellent if you want to be in town! We were a short walk to the marina and Santa Cruz beach and shops and many restaurants. About a 15 minute walk into La Crucecita. Shuttle bus every half hour to take you to their beach club on Chahue beach, although it is walkable but about a 10 minute walk. We booked this hotel mostly for its central location. Felt very safe walking about in the area and in the hotel. Beaches - beach club is on Chahue beach - there was a red flag up the whole week [... read more] that we were there, but had no problem getting in and out of water. Not great for little kids or non-swimmers - steep sloped entrance and goes deep quick - so some undercurrent although there was a small beach on the eastern side of the beach that was much calmer but well away from the beach club. Santa Cruz beach and La Arrocito are much better for kids. La Entrega and La Arrocito are both great for snorkelling and a short cab ride away. Food - reasonable choice of local dishes, quality was good. Fruit juices seemed a little watered down. Great to have an egg and omelet station! Beer and wine was good. Cocktails and mixed drinks were lighter on the alcohol, but that was preferred by me. Coffee was good. Rooms - simple and clean. No conditioner supplied - bring your own if you use this. Soap and shampoo supplied. Room safe worked fine, but was on the smaller size - did not fit our laptops. Security lock on door. Staff was friendly and helpful and most spoke reasonable english. Pool area - clean and comfortable - plenty of chairs.

Amazing Resort!

Our 2nd time at Hotel Castillo - my husband & I loved it! Quaint & Cozy - not too busy so you can relax - lots of locals! Close to everything - Marina, Village, etc. $5 Taxi to Larger town - Shuttle to Beach Club always on time!!

Warm and friendly

It is a lovely hotel with wonderful staff and an outstanding beach club! The rooms are clean and well maintained. Food is average only, but the pluses well outweigh this. It is such an outstanding area for cuisine and the restaurants are just a short taxi ride away and very reasonably priced. We felt very safe there