Palacio Mundo Imperial: Great Service

Stay at one and enjoy all three hotels. Each has its own characteristics. A good mix. We stayed at the Palacio, which is mostly a convention centre, which had little to no entertainment. The room and the pools are very good. Clean. The buffet was a bit disappointing. Mizumi was ok and La Moda and Marche were quite good. Best place to eat were at the Beach Club in Princess and Tabachin (French) in Pierre. Scalia Beach Club was good too. Service at any of the hotels were great, especially at the B [... read more]each Club and Marche. In general, very good to excellent. We shall be back and would recommend this hotel Munro Imperial.

Pierre Mundo Imperial: Heaven on Earth

Out of this world. We had the best time of our lives here. The staff was very helpful. The resort was excellent. Only if the beach was more friendly this would be heaven on earth. Very clean and a well maintained resort. The 63rd Anniversary celebration on valentine's day will be an unforgettable event. Keep it up. We will be there every year

HS Hotsson Smart Acapulco: HS Hotsson Smart -- Acapulco

Great weather -- sunny from 8am to 5pm every day Great company --my daughter Maddison Food was nothing over on top but you don't starve Pool was nice Beer was always cold The room was nice -- 2nd floor but the air conditioning didn't work -- they sent maintenance to look at it and try to fix but said that they couldn't fix it --26 celsius in the room -- unbearable -- uncomfortable--sleepless nights -- not impressed I have booked many vacations over the years and air conditioning is very  [... read more]important in my books -- i feel Sun Wing should be compensating both me and my daughter in some way Time will tell

Emporio Acapulco: Hotel and staff need big improvement

We went through 5 rooms checking in because nothing was working in them/ example ….Room key would not open the door no hot water in shower hair blower stopped working no air conditioning not working just to name a few. The food was terrible and service was like we were invisable. We were ignored. No entertainment because it is only an all inclusive hotel for a few.

Palacio Mundo Imperial: Fantastic Pools!

The bedrooms were quite spacious and nice! The resort has a cool condo vibe to it, which I really enjoyed. The pools were amazing! General Manager of the property invited our entire arrival group to the roof for for a cocktail hour, it was beautiful! We were able to meet a lot of new and amazing people that way!

Pierre Mundo Imperial: Great Experience

My now Fiancè and I travelled to this resort and had a great time. The people were so friendly and the weather and resorts were beautiful! The dinner buffet although wasn't open a single night so this caused us to travel to other resorts to eat dinner. There was also entertainment advertised and there wasn't a single show or a disco theater. All and all it was a wonderful resort but would have like to enjoy what was advertised. 3.5.

Pierre Mundo Imperial: Pierre Mondo

We spent 7 days at the Pierre Mondo, a very clean safe resort, steps from the beach, or lounge by the pool, your choice. Depending on your preference there are day trips available. Extremely clean, polite and helpful staff, 3 pools I choice from, depending on your choice of pool depth, from kiddie to more adult. Breakfast buffet excellent! Cons: the other two restaurants menus do not change, what you have to choose from Monday is the same Sunday, and if you don’t like fish, you are limited. Th [... read more]e hotel is well maintained, but is showing it’s age. Our room the bathtub has rust on the edges, and caulking needed to be redione. Lots of ants on our patio; no children’s menus at the Pierre Bar which is your only choice for lunch except on Saturday, fine dining food was excellent, but one dish was labelled as stuffed chicken breast, but it’s the first time I have had a chicken breast come with a drumstick. More English speaking staff on front positions would probably help, but if you are looking for a quiet, relaxing place to stay without it being a party palace , this is the place for you.

Palacio Mundo Imperial: Great Resort

It was our 20th anniversary trip and was also our first ever trip to southern resort area. It was great. Actually we're planning to go back in December. So much variety of food, we had to make a meal plan every day. There were over 10 restaurants we could go in the three resorts, Palacio, Pricenss, and Pierre. We tried 8 and they were all good, 4 buffet and 4 a la carte. Workers there were very friendly. We stayed at the Palacio. The location was great too. It was not even 5 minutes from  [... read more]the airport. Conveniently a huge super market and a mall were across the street. Walmart was also 5 minutes away by bus. Only downfall was there were not many people speak English. That's all. We're planning to take some Spanish lessons before we go back.

Princess Mundo Imperial: Good value for money

Almost everything about this hotel exceeded our expectations, except 2 things: 1. There was no tennis available because the Mexican Open Tennis Tournament was being played at the time of our stay. There had been no information about this on the Sunwing booking site. 2. Evening entertainment was OK: 4 or 5 dancers each night. Once or twice was enough. The room was very clean, food& service were good, with excellent food at the Asian restaurant at El Palacio. It is possible to use the f [... read more]acilities at 2 other hotels: El Palacio and Pierre. Shuttles to each hotel are free. The setting is perfect, with 5 pools and the beach. However, the sea view is somewhat obscured by the palapas set up by entrepreneurs at the water's edge. We will happily return next winter, but not at the time of the tennis open.

El Cano Acapulco: Amazing trip

We had a wonderful time at the El Cano in Acapulco rooms were all nice and big and clean all have a balcony with an amazing view of the beach pool was big and very warm food was very good but at times cold so we had the situation fixed a couple of time but was amazing we would go back in a minute thanks Sylvie and Robert from qc. canada

El Cano Acapulco: Amazing Resort and staff.

Very clean resort pool area dining area, beach all very clean and respectable. very friendly staff. Easy to get around in the city on the city buses or taxis or even walking. All in all would recommend to friends

El Cano Acapulco: Fantastic resort!

The El Cano Resort was a fantastic place to stay for a week. There was a lot of options in the buffet and all the food was delicious. All the staff were very nice and very welcoming, and I couldn't get over how clean the place was. I stayed for seven amazing days and I'm going back next year. I guarantee you'll love the beach!

Princess Mundo Imperial: Beautiful resort!

We had a group of 7 for this holiday and we all enjoyed it. Rooms & beds were great. Awesome views. Buffet breakfast was good, but choices never changed. We had hoped there would be theme nights. Surprised for a resort this size that there weren't more al acartes. The Italian had great wood fired pizzas. We went to the 2 sister resorts and enjoyed them both. We met the best server "Filipe" @ Restaurant Aqua. From the moment we arrived he looked after our group. We also had a great b [... read more]artender "Jesus" at the Pyramid who made our stay so much more enjoyable. The pools and beach were great and never crowded. Definitely would go back!

Princess Mundo Imperial: No comment

Due to experience and memories of the princess about ten years ago and last stay we must say that has changed a lot, the cleanliness and the rooms were impeccable, but the food was teribely organized and tasteless the rudeness of the staff needs a little touch up. But above all we will never fly sunwing. On the way back there was no food left to buy but above all the stewards were rued and the service was terrible no coffe or soft drinks was served even when asked for, and the flights were late [... read more] by hour and half both ways. In short these two are out of our list.

Pierre Mundo Imperial: Great resort!

The grounds are beautiful, staff is welcoming and professional, rooms are clean, food is very good and security is tight. There’s either a buffet or a la carte dining, depending on which of the three resorts you’re hanging at. Kudos to Melina for the room upgrade, Leopoldo for the great breakfast buffet service, Sunwing rep José for his kindness and knowledge, and Isabel at the Beach Bar at the Princess. Would definitely come back. Thanks for a great vacation!

HS Hotsson Smart Acapulco: Amazing resort

What a great 7 days.Everything was 5 stars. We got to meet the food and beverage and hotel manager.Top class people and their staff represented them see you in March for another awesome vacation... THANKS SO MUCH.

Palacio Mundo Imperial: Service was horrid

The beach was increasible when it was not completely full. And the pools were also very nice. The food was amazing. But the major downside of this trip that kind of spoiled it was the service. The majority of the staff there did not speak English and therefor it was increadible difficult to order anything as well as ask for anything more. When we tried to make a reservation at a restaurant for the next day, they lost our reservation and made us wait an hour more for an available table despite th [... read more]e restaurant being nearly empty. When we did manage to get a table, it took almost an hour to get our entree while many tables who arrived much later than us got served almost right away. Furthermore, this does not only apply to a specific restaurant but to all, every time we ordered something, they would often get it wrong and bring out the wrong order as well as serving us around 10 minutes apart. And whenever we asked for more drinks, they would never bring them out again. We would often see them at the counter or the servers never bothered to come back with more coffee or wine. This trip stayed off on a bad note when the hotel lost our reservations and made us wait almost 2 hours for them to find them. This hotel however is lacking in entertainment despite having a very large stage on the premises. There isn’t very much to do at the hotel. An annoy aspect of this vacation was signing a receipt every time you ordered something despite having a colored wrist band indentifying who was an all inclusive cliente. Lastly, Acapulco is a truest breath taking city and if you do get the chance to visit, do try the city tour. Our tour guide was an old man who was born when the town was only 50,000 people and therefor got the chance to see it expand. If you do book the tour, book it with Jose at Pierre as Ernesto was not a great representative.

Palacio Mundo Imperial: Hope you enjoy waiting

The hotel was gorgeous and the food was excellent. However about half the vacation was spent waiting around. The hotel lost our reservations when we got there and therefor had to wait an hour and a half. When we had made a reservation for a restaurant, they lost it and made us wait an hour for an available table, despite the restaurant being nearly empty. During this meal, we waited 45 minutes for our food, only to receive a tiny bowl with 3 prices of lettuce claiming to be the chefs special. It [... read more] took another 30 minutes for our entres. Next the service was awful. They would often never event bring out our food or drinks and when they did, it was usually the wrong thing as well as being served around 10 minutes apart. Furthermore every time you ordered something, you were forced to wait to sign a receipt despite being all inclusive resort. This hotel also advertises as having 6 restaurant however on the Monday night they only had one open which was a reservable one. When we when there to eat, they only had a few Ireland available on the menu as they had run out of everything else. Ont he positive side, we were very happy with the restaurant at the princess called Tavola. The food was excellent as was the service. The hotel resort was lacking activities and entertainment despite having a large stage. Acapulco is a very nice city and if you get the chance to go please try the city tour excursion. However do try to book it with Jose at prière and not with Ernesto who’s at the princess and resort. He was an awful sunwing representative.

Princess Mundo Imperial: Beautiful resort but....

Felt more like a 5 star(not our room which Could have used some reno) hotel,that got into the All inclusive business to level their income. 2 of the restaurants had items that were not included in the All inclusive deal, and you had to pay separately to get them(I.e lobster) which I never saw elsewhere. Beautiful grounds, pools, food top notch(Mexico never fails in this category), amazing beach but sea is wavy so not good for swimming. Had some great walks on the beach and dipped in the ocean bu [... read more]t the flag was always red so not swimmable. highly recommend the Italian restaurant on site. We only went in the city for the cliff diving show in the evening, and saw some scary police man and not too many tourists. Were advised to be cautious and honestly beside a walk in full dailight to Walmart and the night show at the diving show we never left the grounds(very well protected from the entrance to the area to the grounds).

Palacio Mundo Imperial: Amazing resort!

This is an amazing hotel with modern amenities, great food in many varieties. The recreation pool areas are clean and well-planned, the promenade area is amazing for the evening strolls. The restaurants are very nice, especially Mizumi with its variety of Japanese food. All in all, these were 7 days in near paradise )))