Occidental Cozumel: Nice and clean resort

The resort was really nice and clean. Food was ok. Not enough chairs around the pools. A little snorkeling but the alligator fear was a little much. Service and people were extremely good. Very polite and helpful staff.

Occidental Cozumel: Nice and clean resort

The resort was really nice and clean. Food was ok. Not enough chairs around the pools. A little snorkeling but the alligator fear was a little much. Service and people were extremely good. Very polite and helpful staff.

Allegro Cozumel: Nice staff resort very rundown

The rooms were a mess the food was really really bad but the staff were nice , never going back. Broken tv broken mini fridge flooded room broken ac broken hot tub told it hasn’t worked for years. Entertainment was awful if it wasn’t cancelled . Sorry Allegro you need a change of management.

El Cozumeleno Beach: Amazing snorkeling off of beach!

The beach is small but steps away. Our room was spacious, we had beautiful views off the balcony. The staff was friendly but not always attentive. The only thing I didn't like was the food. There were only two places to eat and the buffet was small. It lacked variety from day to day. The options were rather pathetic.

Iberostar Waves Cozumel: Relax and enjoy food and beach and pool

Staff wonderful. Food plentiful and tasty - many plant based options which we enjoyed a lot. Beach was small with rocky access (bring water shoes) and snorkeling from the dock. Beach walk 1+km each way. Weather 30+C each day with some showers overnight. Rooms were clean, beds comfy and close to beach/pool and restaurants. No stairs. Have brand name liquor and dos equois beer. Small resort so quiet and relaxed for couples and families. Many activities if you want to on beach and in pool. Dive sh [... read more]op on premise with many boat loads of divers and snorkelers all day. Trips from resort by boat and 4x4 ranging from U$80-140 per day. Will go back.

Allegro Cozumel: Nice resort

We enjoyed our stay here the ground's are beautiful the staff from the front desk were very friendly and helpful.The rooms are small but clean and beds are comfortable The food was good always something to eat. Breakfast and lunch were the best . Dinner time was abit of a hit and miss . But still ok if you got there early. Did not like the pool bar it's connected to the lunch area and service was very slow . So would go to the beach bar for drinks where they were fast and knew exactly how to mak [... read more]e a good strong drink ! The beach was also ok alot of coral all around in the sand but plenty of chairs and lots of shade if that is what you were looking for .The cleaning staff was great ! big shout out to all the ladies that work so hard to clean all the rooms.Too be honest the entire staff at this hotel are great! Happy friendly and helpful. Entertainment is good at the shows and the entertainment staff at the pool are a lot of fun . We definitely enjoyed our stay will we be back you never know but we do love Cozumel.

Occidental Cozumel: Amazing hotel

Very well kept inside and outside. Beautiful landscaping. I would like see better food labelling as I have a severe shellfish allergy . I recommend having a separate grill for cooking non fish items as cross contamination can be lethal for those with allergies.

El Cozumeleno Beach: Boring Boring Boring!

The physical hotel is nice - in relatively good repair. The housekeeping and groundskeeping staff are the best! Professional and friendly. The rest of the staff seemingly couldn't care less. The food is repetitive. I know it's Mexico but tacos every day?? There is one fresh food station only which results in long lineups. The rest of the buffet is the same day after day. The hotel does nothing to address the no smoking policy. They were in the bar, on the beach, outside the restaurant,  [... read more]in the pool. The hotel did nothing. A $10 taxi ride into town will get you a variety of food and entertainment....but I feel like the hotel should make an attempt. There is zero entertainment here...nothing. No music, no show, no effort. In fact, their motto should really be "we just don't try". Seriously, after dinner there is nothing until breakfast. We had enough after 3 days and left for an airbnb in town. This would probably be a great hotel if you were convalescing from surgery

Grand Park Royal Cozumel: Terrific resort

The resort was terrific. Clean, good food in the restaurants and on the buffet. Small beach area but there is a couple of pool areas. One is the adults only infinity pool, very nice. Friendly staff. Walking distant to some attractions, restaurant/bars and shopping. Short cab ride ride to downtown. Highly recommend!!

Occidental Cozumel: NOT a 5-star

Off the top, I have to say that the service team at this hotel ( speaking only of the servers that worked the buffets, pool bars and entertainment team) were wonderful! Unfortunately, that was the best part of the resort. Upon our arrival, the check-in was a terrible experience. We booked a deluxe double room (two beds - in fact, our entire group of 8 each booked the same, so 4 rooms). They gave us each, except for one room, a king size bed. When questioned they basically just shrugged and sai [... read more]d there was nothing she could do. Anytime we asked for assistance or directions during the week, we were greeted with a grunt and a chin jab by the same girl. ROOM - Fine when all is said except cleanliness - the cleaning staff do not have an attention to detail one would expect from a 5-star resort. FOOD - NOT GOOD. I have traveled through Mexico extensively over the last 15 years and stayed anywhere from 3 to 5 star resorts...mainly 5-star over the last 4 years, the food was 3.5 stars at best and they do not take major allergies into consideration. One of our friends has a seafood allergy and had to keep asking for special accommodation which they could not always grant. The a la carte restaurants were difficult to get a table at and the food was always served lukewarm or even cold. Oh, and don't expect a balcony unless you are lucky enough to be assigned to the building closest to the beach...or upgrade to the royal level (I'm just assuming that they have their own block of rooms woth balconies). I have never stayed anywhere in Mexico that did not have a balcony - I know - first world problems but there you have it. For what we paid, which worked out the same as what I paid at Secrets Maroma just 4 months prior, I expected the same level of service and accommodations. I could go on but what I have commented on are the key components that can make or break the customer experience.

Allegro Cozumel: Amazing resort!

This resort is not a five star but definitely a 4.5 star. Food can be improved! You can always find something to eat,repetitive menu for buffet! The resort grounds and rooms are beautiful. By far the beach is the best and very good snorkeling! The entertainment staff kept the vibe going for sure! Many games were played and shows were seen! Thank you Allegro for an amazing holiday! Carnival week was a hit!

Allegro Cozumel: Beautiful resort

Loved this resort. The beach is great with a beautiful candy bottom and the waves were very calm especially for our grandchildren. The kids pool was amazing .The food was good and the japanese restaurant was so much fun. The staff are so friendly and helpful. Our room was good and stocked daily with water, beer and soft drinks. We'll be back for sure!

Secrets Aura Cozumel: Lovely Cozumel

We enjoyed our stay at this resort. The start was difficult as there was no room for us due to maintenance issues. We were relocated for one night to a dismal room at the adjacent resort Dreams, though came back to a nice room at Secrets, but it was a disruptive start. Highlights were good snorkelling off the beach, fabulous weather, good food and overall nice resort. Night music and entertainment was minimal.

El Cozumeleno Beach: do not go to this resort!

I have been to Mexico, Cuba and Dominican several times. This resort by far was my worst experience. The food was scarce and consisted of mainly rice, and recycled chicken and beef. No sweet deserts were available, and locating a coffee cup, spoon or ketchup was a challenge. The entire resort stunk like a septic tank (literally waking us up during the night) and the rooms were moldy. The very worst was the toilet that leaked non stop, with no attempt to fix even after reporting this issue, thre [... read more]e times. The pools looked clean but one of the whirlpools was disgusting. The best part of the trip was that by some miracle we were not sick! lol

Allegro Cozumel: Staff were great, especially Dana, server at the pool!

The rooms were small and dated but very clean. King bed was comfy, sheets and pillows very clean. We really enjoyed our stay but don’t lose your wrist bracelet which opens your room. These are tied on and the staff member that tied mine and my wife’s on did not tie it well. We both had ours fall off and I lost mine. This cost me 1000 mx pesos.

Occidental Cozumel: Mexico honeymoon

Grounds were nice with wildlife and birds. (saw a wild pig) Bars were fine. (not enough indoor seating) Food was good. We didn't do any Ala Cartes and my wife didnt have a dress to bring and pants rule on men was not enforced. Our ground level room was good but only 2 double beds made us cramped as we sleep together. There is enough room for 2 queens. No face-wash clothes supplied and they would not give me 1 to shave with as they are for Royal members only. Shower was good and lots of hot water [... read more]. Main pool at beach was chilly due to previous cooler weather. We loved the beach and snorkeled there 3 times. All and all we would recommend this resort and give it a 3.5 rating. Transfers were on time and resort closer to airport which was nice. Staff were all friendly.

Allegro Cozumel: Great time

Hotel was clean all personnel were very friendly and helpful. Beach was nice but lots of seaweed on the shoreline, but the hotel staff did a fairly good job every morning, raking the shoreline. Food was good, they had a different theme each night. Italian, Mayan, Mexican sushi, etc..

Allegro Cozumel: Great time

Hotel was clean all personnel were very friendly and helpful. Beach was nice but lots of seaweed on the shoreline, but the hotel staff did a fairly good job every morning, raking the shoreline. Food was good, they had a different theme each night. Italian, Mayan, Mexican sushi, etc..

Allegro Cozumel: Great time

Hotel was clean all personnel were very friendly and helpful. Beach was nice but lots of seaweed on the shoreline, but the hotel staff did a fairly good job every morning, raking the shoreline. Food was good, they had a different theme each night. Italian, Mayan, Mexican sushi, etc..

Allegro Cozumel: Beautiful resort

We found the grounds beautifully kept. The staff was extremely helpful and friendly. Our only beef was trying to get reservations at the specialty restaurants. We arrived Thursday night and went to make reservations the next morning and there was nothing available expect 8:30 at night which is much to late. We were told to come Sunday morning to make reservations. We were first in line and couldn’t get a reservation at the Asian restaurant because there was 12 of us. We could get 6 one n [... read more]ight at 6 o’clock and 6 another night at 8:30!, Needless to say we were very disappointed. As for the other restaurants we found the food very repetitious, pretty much the same stuff every day, especially at lunch! The buffet food was sometimes cold (scrambled eggs for example).Overall it was a very nice resort but they need to do something about their food!