Pueblo Bonito Emerald Bay: Amazing place to stay

The grounds were very well maintained. The staff were so friendly regardless of tasks that were asked. The room we stayed in could use some upgrading but it was very clean. The only drawback was the resort could use at least one more restaurant.

El Cid Resort Castilla: Nice Resort

The resort is awesome. It really has something for everyone. The pools are great and so are the staff at the pool bars. My only complaint would be that we were not allowed to have lunch on our last day. Because check out was at 11, they cut off our bracelets, which meant we could no longer have lunch at the resort even though we were getting picked up at 2:30 to get to the airport. When we arrived at the El Cid it was in the evening, so we only had 1 meal that day. We paid for 7 days all inclusi [... read more]ve and this is the first time we have not had access to all amenities we paid for.

Riu Emerald Bay: Awesome Resort

We had the BEST time at Riu Emerald Bay! The staff was awesome, super friendly and helpful it really seemed like they loved being there! The hotel its self was SO clean, second to none! Food was good if you go hungry here it's your own fault they had everything anyone could want! Service was great no lines for food. The bars can be a bit busy but that's to be expected but never waiting longer than about 5 minutes for a drink. Pools were great! Beach is AMAZING! I would recommend this hote [... read more]l to anyone. We brought out 3 kids youngest is 9 and oldest is 13, they had a GREAT time and we felt SAFE SAFE SAFE the entire time! The only bad thing I have to say is that the beds were quite hard not overly comfortable unfortunately. But other than that totally worth it!

Pueblo Bonito Emerald Bay: Beautiful landscape

The hotel was nice and clean but had a musty smell and is outdated, could use updating, grounds are beautiful also pools very nice and clean and staff was all great Could also use 1 or 2 more restaurants, not many choices also no night life at all, great for older people who dont want night entertainment

El Cid Granada: great location...but

The El Cid Granada, Moro and Castilla are in a great location for getting out and about to explore the area and take in some amazing dining experiences. The buffet and the lobby bar at the Castilla are filthy, to say the least. The tables and placemats are never cleaned after each guest. The dining staff simply take a cloth napkin to "dust off" the tables onto the floor and place new cutlery and napkins onto the filthy placemats. The chairs often had food and spilled liquids to them too.  [... read more] I must mention though that the service was always attentive and courtesy. Our favorite servicer at breakfast was Said. I should also mention that the evening entertainment is located in the same room as the buffet. You can not have a conversation over diner during the show, extremely loud! Service around the Castilla pool and beach were exceptional. The loungers on the beach are very worn and saggy. The ones around the pool are fine. There is NO saving of chairs/loungers, LOVE this policy and it's enforced. The lobby bar service could use some improvement. It wasn't horrible, but could definitely improve. This area was also filthy. The Granada was under renovations when we arrived so we were moved into the Castilla. The rooms were average. Balconies have no table, but we simply moved the table from in the room to the balcony. There is a coffee maker, but no mini fridge. For those that have purchased an all inclusive don't worry about the signs that state that the coffee and bottled water have a cost. When we checked out we had not additional costs for the coffee or the bottle water we consumed. The coffee isn't the greatest, so I'd recommend that you bring some from home. Receiving face clothes and hand towels were a hit or miss, but we made due with what we were given. For those that have never been to Mazatlan you will either love the Marachi bands that stroll up and down the beach or hate them.

El Cid Resort Castilla: AWESOME

While traveling to the Resort a few passengers were drop off at there Hotel and 1st thought there in the middle of no where.But that changed.What an excellent location.Great walking to shops and restaurants full grocery store with wine shop across the road. You could not ask for anything more.I,m hoping for another Elite GREAT DEAL for Feb/27.

Playa Mazatlan: Mariachi Madness

The hotel was beautiful, the staff were amazing, the pools were nice, everything was clean. The food was okay. The beach, however, was completely unenjoyable. The Mariachi bands were relentless. They were extremely loud and played for most of the day. They even played over top of each other like they were having some sort of Mariachi war. We didn't reserve a lot of time to relax on the beach as we did a lot of touring and sightseeing, but the little time we did try, it was unbearable. Part o [... read more]f going to a resort with a beach, is being able to enjoy the beach. It was not just our hotel either, there was no escaping it. They were from one end of the beach to the other. At one time this wasn't allowed because there were rules posted inside the palapas that stated "Abiding with NOM-081-SEMARNAT-1994 (Noise Pollution) and looking to offer a pleasant stay for all our guests, hiring bands of music groups in front of hotel property is prohibited." Ironic reading this as the boom from the tuba launched my heart into my throat. We won't consider going back until a time when this is enforced again.

Dreams Estrella Del Mar Mazatlan : Amazing Resort!

We just spent a week and loved everything about the resort! The food was amazing and the staff were also amazing. Jesus, Raul, and Hector just to name a few. Highly recommend and we will return! Our swim out room was beautiful.

Dreams Estrella Del Mar Mazatlan : Not 1 complaint!

We just returned from 1 week and it was amazing. We have stayed at Dreams resorts before and they sure do spoil you for other places. We booked a deluxe king ocean view and when we arrived I asked to just upgrade to preferred amenities and keep our room. The first price they gave us we were not interested. When we went back to see if the room was ready they gave us a price of $50 a day so we took it! With preferred you’re able to use the adults only pool which is nice! We love our kids b [... read more]ut when you want a holiday you can choose to be entertained with kids or have a more quiet time at the preferred adults only! We had upgraded booze when available most days I had coors light. And a better grade of vodka! Food was awesome. Not one complaint. We only did the buffet for breakfast. Used all al le cartes for lunch and dinner as reservations are not required. Twice that week there was a buffet set up at the main pool area it was a BBQ/ Italian type which I had steak it was lovely. The other night it was like seafood and it was up by COCO cafe. We totally missed it. That’s one thing they don’t announce them on the app which would be nice to know when they are Our room was beautiful and our view was spectacular as we were on the top corner floor #4800 we did see whales and dolphins pretty much everyday. All in all Dreams did not disappoint us! Definitely would recommend this resort

Riu Emerald Bay: Wonderful Resort RIU Emarald Bay, Mazatlan

I was a wonderful stay at the RIU Emarald Bay resort last week. The place was very clean, The staff was very friendly, with daily entertainment and fitness classes. The food was amazing and lots of choices.

Riu Emerald Bay: Wonderful place

Was very impressed how clean the resort was especially the public washrooms. The food fresh and tasty with different flavours. Loved the long walks along the sandy clean beach. Loved the ocean view with balcony’s and spacious room. I only wish they had supplied shower caps and conditioner

Riu Emerald Bay: Nice resort

This is a very nice large resort. We were impressed with the high level of staffing numbers and how nice they were. Only critique would be I wish they had more seafood ,, ex: shrimp Pools, beach, loungers , drink service was great.

Riu Emerald Bay: Pristine beach & accommodating staff

If you want to avoid heading to a beach destination where there is the potential for algae invading the beach, then you are better served heading to the Pacific side of Mexico. The waves are more present, the water is surprisingly warm during the winter months and you witness spectacular sun sets. As for the hotel all inclusive package experience, I would rate this hotel a 4.5 on 5. Tripcentral.ca provided useful information before and after our travel. The service offered is what you would e [... read more]xpect from a serious travel provider. Thank you Martine

Riu Emerald Bay: Great vacation

The transfer was fast and direct to hotel. Check in was organized and fast. Room was ready upon arrival. This hotel is very clean, the buffet has wide selection always restored. The specialty restaurants were all good, favorite was Italian. The steak and salmon are delicious. The grounds are very well kept. The beach is great for walking. I would recommend .

Riu Emerald Bay: The good, the bad, and the ugly.

Rooms were terrible and we were in a superior room. Specifically the beds were bricks and the most uncomfortable mattress we have ever slept on at a hotel. It matters for a two week trip. Maid service was fantastic and it was clean. Only English channels were news channels. It’s nice to have some variety especially when the hotel caters to visitors from Canada or the USA. Food was very good but no variety. Very repetitive to have the same meal selection every single day for two weeks. The à la c [... read more]arte restaurants were not à la carte - they were buffets and not very interesting. The beach was spectacular and one of the best features of the resort. Very accessible for explorers because the green bus is right out front and well worth 13 pesos. Staff were very nice and professional. Pools were filthy. Very disappointing. Birds were everywhere eating scraps and bees were swarming the adult pool. Entertainment was very nice but the chairs were uncomfortable most having holes in them with a flat cushion to cover up. Gym was absolutely terrible. For a resort with 1100 rooms there should be a premium gym. People do workout on vacation especially younger people and fitness should be taken seriously by hotels. One jacuzzi for thousands of people is just inadequate. Wifi service was spotty and inadequate. We would not recommend this resort.

Riu Emerald Bay: Great resort!

Awesome food and service! Loved the Ocean view rooms.Great set up for a larger family. Our family has been to this resort twice and would definitely go back for a third time! Our travel agent was Saskia who was very helpful with attention to detail.

Luna Palace: Loved it

We did the all inclusive. This included four other hotels in the palace chain. We did use this for meals. We were there for our anniversary and birthday. The hotel was exceptional in what they did. They decorated our bed with balloons and swan/bday cake towels as well as a happy birthday banner on our door. It was the smallest of the hotel chain and quietest. We loved it. The pool clean. Staff great.

Riu Emerald Bay: Well worth the money!

Our group of 10 thoroughly enjoyed the RIU Emerald Bay Resort. We had read a few negative things about the resort, mainly elevator issues. Some people reported waiting up to 20 minutes for an elevator. We were on the 19 floor and did wait a couple of time but not nearly as bad as reported. However, we had requested 2 doubles beds but our request was not honoured. After a lengthy discussion with the front desk we did get it resolved.

Riu Emerald Bay: Great deal

We got an awesome deal for one week The hotel was great. Very big. Lots of dinning options. Rooms were dated but ok. The Riu app was not very user friendly. Difficult booking ala carte. Had to log in at 7:00 am to book for the same evening. Restaurants were booked yet when we did go to the Italian when we finally got a reservation it was more than half empty. Grounds were clean. I liked the roped off area on the beach so you were not bothered by all the salespeople. Entertainment in the even [... read more]ings were not the greatest. The instrumental was drowning out the vocals. The “ battle of the bands” on the beach was very annoying. We moved to the far side of the beach so we didn’t have it blaring in our ears!

Riu Emerald Bay: Great deal

We got an awesome deal for one week The hotel was great. Very big. Lots of dinning options. Rooms were dated but ok. The Riu app was not very user friendly. Difficult booking ala carte. Had to log in at 7:00 am to book for the same evening. Restaurants were booked yet when we did go to the Italian when we finally got a reservation it was more than half empty. Grounds were clean. I liked the roped off area on the beach so you were not bothered by all the salespeople. Entertainment in the even [... read more]ings were not the greatest. The instrumental was drowning out the vocals. The “ battle of the bands” on the beach was very annoying. We moved to the far side of the beach so we didn’t have it blaring in our ears!