Wonderful Getaway

We enjoyed our stay at Secrets Aura. The staff was very friendly, especially our bartender, Santiago in the Preferred Lounge. We found the food very tasty, the resort very clean. Our only disapointment was that they did not have nightly entertainment. You'd think an adults only resort would be a little more lively at night.

Again, great resort

This is our second time at Secreats Aura Cozumel, we like that it’s an adult only resort and we wanted to go diving again in Cozumel. Our last saty there was 2 years ago. The food, drinks and room was excellent with a comfortable bed. Loved every minute of our stay!

Very nice resort!

Great people and services. Clean room and resort. Always helping you to get a better stay. Food was great however sometime cold. We had to ask for red wine to be at right temperature. At least they were reacting quickly to all concerns.

Loved Secrets Aura Cozumel

We arrived on a late Friday evening as our flight was delayed out of Toronto. Check in was fast friendly and professional. For a little extra we where ocean front preferred members. Their were many activities to chose from and the evening entertainment put on fantastic shows. Housekeeping was prompt and attentive. A variety of different restaurants to chose from. Only one with a dress code. Several pools to chose from.The resort was well laid out and the view breathtaking. My wife loved it just  [... read more]as much as I did. We're definitely returning next year.

Needed more staff and updating.

The hotel was very short on staff you could tell because they seemed to always racing to get the dinning areas cleansed and ready. Room service was exceptionally long wait times, took almost 2 hours to get a salad to the room in preferred suit several times we called. Had to call everyday 2 times to get the room fridge filled with water. No snacks that are suppose to be refilled each day, had to ask for those to. The hotel it’s self is in need of updating and repairs. Cracked pool walkout t [... read more]iles, beds were done our was like trying to sleep in a hammock. The food exceptional each day No complaints at all there. The spa was a pristine and very well maintained and staff were Always very helpful and pleasant. Overall it is not up tor the same par as the other secrets and dreams I have stayed at.

Wonderfull resort

It was my third trip to Secret Aura, Cozumel. As alway the staff, the food and the beach were great. They take good care of you. The scubadiving is amazing (did it with Martin's dive shop). I will certainly return to the same resort (Secret Aura).

Good location

The lobby is small but check in was fast, Hotel grounds needed trimming yet staff on hand was always busy and friendly. With the sister resort next door there was lots of restaurants and all were good.Pools were warm and relaxing with great poolside service from Isabel and Victoria and there secretary.We had the same waiter in two different restaurants and eric went out of his way to make sure all was well.Buffet seamed to be under staffed as sometimes no one to serve pasta or no one behind co [... read more]oking area at all. The food in general was good .Beach is very rough make sure you have watershoes.

For a secrets would rate a 3&1/2

Keep valuables locked,Things go missing.long waits for dinner.scenery beautiful.not going back.older resort needs updating.concierge believes they have nothing to do with the people harassing you to go to 1 hr meetings you know what I mean

Nice resort

Resort was nice, room was nice. Snorkelling in front of hotel was very good. Only complaint was the buffet restaurant on site could of had more people doing the specialty meals. Waiting time was a little long.

Great Resort - Watch out for Sales Scam

Had a wonderful time at this resort. Stayed in the preferred section and loved the room and service. Staff were exceptionally friendly and helpful. The food was fabulous, didn't have a bad meal all week. Room service was a nice touch as well. Lots of chairs and beach towels. This would have been a perfect holiday if it wasn't for being smoothly roped into signing up with their Unlimited Vacation Club program. BEWARE this is a SCAM. It costs a lot of money and the benefits are not as good as the [... read more]y make them out to be. After coming home and looking closer at the 41 page contract I found out that even with their discounts I can still get a cheaper package through an online booking agent. You would be hard press to ever break even during the term of the contract (30yrs) even with the free weeks they offer. Mexican law has a 5 day back out clause which is too late by the end of your holiday. I am out a pile of money that I will probably never see again. Avoid the resort tour and enjoy your holiday. Don't fall for the free gifts because these guys are smooth and good. I know about time share scams and my wife and I fell for this one. It's not a time share but a SCAM all the same. I do not recommend because of the high pressure sales tactics they put their guest thru. SHAME ON YOU Secrets.

Beautiful Resort

My husband and I have never stayed at a Secrets but have heard lots about them and had great expectations. We were told by others who had been to many Secrets resort that this one was sub-par but we thought that the resort itself was very beautiful. We had a swimout room and loved it! The food was amazing, we only ate breakfast in the buffet and the rest of the time we enjoyed the other restaurants, the Oceana was our favourite by far! The seafood was fantastic. The staff all over the resor [... read more]t were friendly and very accommodating, Lucio and Angel at the Oceana were very sweet and very helpful, at the Manatee swimup bar, Felipe and Fernando were lots of fun! Vicky our waitress was very nice! If you are used to being entered by the entertainment crew on vacation, this is not the resort. Many people that stay here are divers, and for most of the week we thought the resort was mostly empty but in fact it was full, everyone was just out diving. The best evening entertainment was Paco the country singer, i could have listened to him all night. The Rock band was good but they didn't play very many songs. All-in-all the resort is beautiful and the rooms are great, the swimming pools were very well kept. There are many iguanas around the resort which are fun to watch. Hope this helps!

Great staff... not the bang for our buck

Staff was excellent, friendly, dedicated. Food was tremendous. Entertainment less than expected. Beach was difficult to walk, reefs were remarkable for scuba and snorkel. Some sewage smell on grounds. Overall overpriced in Can dollars/ better deals from US but a week of sun always welcome in Feb.

Our trip to Gozumel secrets resort

The Staff & food was very nice not much Mexican authentic meals . We had beautiful weather the view from our room was good .Layout of resort was nice we only found out later in our week that the joining resort was also included in our package.. Very disappointed in the snorkeling travel agent informed us of great snorkeling .. not true we took part of a snorkeling tour where we where all 30 told to stay in close proximities ... Again al I saw where other snorkelers fins & legs worst trip ever [... read more] I have traveled for the last 10 years to different places I would return to CUBA before going back to Mexico half the money not as commercialized better snorkeling & same level of food experience

Great Vacation!

This resort is actual big, there are two sections. A preferred club and regular side, but both are connected. You can also have access to Sunscape Sabor right next door, which is sister resort. My husband planned this trip for my 50th Birthday and they sure treated me well on my birthday. Overall, the beach is good, but a big rocky. The weather was fabulous, and the island is quiet. All the restaurants are top notch one of very few we have been to in Mexico. The great part is no reservation [... read more]s required in any of the restaurants. The buffet is good for breakfast as well considering it is small. However, for a Secrets, this chain hotel is quiet dated, and could need some upgrades, within the rooms and the grounds. The foliage is well kept, overall the grounds. Beverage service is top notch as well, the alcohol served is top shelf, Jack Daniels, Smirnoff, Grey Goose, Crown Royal. Just need to ask for these when you order. We would go back, but not anytime soon, as we like to see other areas. Transfer was easy to get there and return, the taxi ride isn't long 30 minutes tops.

Nice Getaway

Well kept hotel. Rooms were spacious and the hammocks on the balcony were great for relaxing. Slides into the pool were fun but the pool bar is small. No swim up bar in the pool by the ocean which was disappointing. Some things in the resort were hard to find like the buffet. The spa is at the resort next door. Food was good as was the drink service on the beach. Overall nice resort, just an odd layout and no night life.

Great Gateway

We both love this resort, the service was great, everyone we're glad to help or serve you the best they could. For our first time to Secret Aura we were so please. The restaurant food was delicious and to top it all we didn't have to make reservation even in the restaurant A la Carte, that was wonderful and sooo good, everywhere you ate. We strongly recommend this resort to everyone. Nice pools, nice rooms nice bars with great entertainment. The sunrise and sunset were just breath taken. Thank [... read more] you for a great holiday !

Amazing Service

We arrived at the resort around 11pm, had a very quick check in and taken to our room. I had contacted the resort prior to us arriving to let them know my husband's birthday was during our stay. When we got into the room they had a bottle of wine, 2 glasses and a beautiful cake waiting. The room itself was amazing, huge, with an amazing ocean view and huge balcony. The bed was the most comfortable I have ever slept in. We were hoping to have a drink before bed and told we could go to Desires n [... read more]ightclub. We couldn't talk to each other it was so loud and there was a smoke machine going. We quickly left and walked down the beach to the next resort to get a drink and a bite to eat. The food was very good at the ala cartes for dinner and lunch, I would recommend going to the buffet for breakfast. We ordered room service for breakfast twice and it was not very good. The food from the beach menu was very good. The servers were all fantastic. The beach is beautiful and long, but there are no palapas unless you are in the privileged section and not many there. The rest of the beach has umbrellas, but again not many. There was a strong smell of sewer gas throughout areas of the resort every once in a while including our washroom. There wasn't much in the way of entertainment. What was missing was a real lobby. It is more like a wide entrance to the back of the resort. This resort isn't up to the usual Secrets standards, but they are constantly working and I can see they are trying to get it there but they have a way to go. So saying all this. The food, the service and the room were all great.

Paradise in Cozumel

This hotel is beautiful. The food was great but the buffets get a little repetitive in the mornings. The beach was beautiful but a bit rocky going into the ocean. Didn't stop us though. Great snorkeling and jumping off the pier into the ocean was fun. The only down fall is the rooms are old and very dark and some of the rooms have a sewer smell.

Beautiful scenery relaxing resort

Resort colourful loved the palm trees. Restort is clean relaxing food was good. Steak Hamburgers. The Buffett not enough selection sometimes cold. Beach sand a Little coarse. You require water shoes or there are two paths to walk thru the coral reef to clean sandy beach in the ocean. Overall everyone was pleasant and available to assist you Very friendly Excellent resort. Will go back again.

Nice Resort but still needs some improvements

A Secrets repeaters, we felt that this result isn't quite up to the amazing standard the other Secrets have. Service in the Windows restaurant at breakfast and lunch needs addressing. (very slow service) The market café buffet needs some serious attention (ie its small and doesn't have anywhere near the selection the other Secrets have). The Bordeaux was excellent (we went 3 times). Dinner at Windows was terrific as well. We were upgraded to brand new rooms on the 4th floor by the Sky Bar. Abso [... read more]lutely awesome rooms. The SkyBar was also an excellent bar with sensational views of the sunset. Pools were lovely. Beach not so good but if you go into the ocean via the dock ladder, it was awesome. We would go back again and hope some improvements were made. However, we're already booked for Secret Capri next winter!