Great service!

Staff and support were amazing - friendly and courteous. Enjoyed the quiet, laid back and off the tack attitude. Easy to access any other parts of the resort. Nightly entertainment was fun and varied for all.

Another great stay at the Sian Ka’an

Been coming here for years and love the place. It’s quiet in the jungle with lots of wildlife. This is not a party hotel and there’s no disco. It’s non-smoking except in a couple of designated areas. There’s nice pools including a quiet pool with no music. They do have some entertainment like a foam party in the pool once a week and nightly shows in the courtyard. Drinks at the pool bar are OK and they have frequent poolside service. Drinks at the lobby bar are excellent. They often have [... read more] a BBQ going at the snack bar with great roast chicken and burgers. You have access to all the other amenities at all the other hotels in the complex so there are lots of options for meals and entertainment. The a-la-cartes book up so you need to book as soon as possible. There are trolleys to take you to the beach and the other hotels and they come every 15 mins so it’s easy to get around but not a good place for anyone with significant mobility issues. The staff are really friendly and they keep the place very clean. Would recommend for those who want a quieter vacation with no kids.

Quiet, luxurious resort with access to all facilities at 4 other hitels

Sian Ka’an offers large rooms with complimentary fully stocked mini-bar, 24 hour room service, the possibility of reserving a different gourmet restaurant each night, 24 hour snack bar, different shows every night with the possibility to going to other shows at the 4 other hotels, shuttle service to the other hotels and Hacienda Dona Isabel, a charming shopping arcade . When there was a flood in my room I was moved to an even larger room with an outdoor jacuzzi! Staff were always very attentiv [... read more]e and pleasant. Request that air conditioning be adjusted or turned off or you will freeze.

Great Resort

Very nice resort.Lots of shaded areas.A la carte restaurants are really good.Very nice staff.Very beautiful golf course nearby.Guess services really care about their guests.Lots of excursions to do in Maya Riviera.

A horrible resort that ruined Christmas!

This resort is an absolute nightmare! It took almost an hour to check us in, and then we were told to wait for a trolley to take us to our room. After waiting 30 minutes we ended up walking to the room with all of our luggage. The resort wasn’t busy and had very few travellers. Got a room with absolutely NO hot water and when we went to the front desk they were no help. We were unable to shower the entire trip and denied a room change. The front desk said they would send a supervisor to come  [... read more]check our room, and at 1AM we heard a knock on our door. We didn’t answer because we were trying to sleep. We felt that it was an inappropriate time to be coming to our room, but the staff didn’t seem to care which was a common theme amongst the entire staff. Room service stood outside our door every morning and had loud conversations at 8am, and if we didn’t leave the room by 8:30am, we would receive a wake up call from staff to wake us up. They wanted access so they could clean it, so we were not allowed to sleep past 8am. On the third day I had to unplug the phone and lock the door because they would just enter even when we were sleeping. They didn’t care. The food service is also pathetic. You can sit in a restaurant for over 30 minutes without getting served. They got upset when I got up and served myself some water because I was needing a drink and couldn’t wait any longer. There was only one other table with people so they weren’t busy. We even tip staff 50-100 pesos and still the horrible service. After 30 minutes waiting to give our order, it was another 30 minutes for them to make a ham and cheese sandwich. The chef was so mad one day he had to make a sandwich, he smashed the bread so hard until it was in pieces and totally squished. The room was absolutely FREEZING because the AC was broken so temp was 17.5 all day and night, and there were no blankets on the bed. Only a very thin sheet and almost froze to death the first night and woke up very stuffy. We had to ask for 2 blankets from front desk. At 5pm on Monday a four wheeler would drive around and fumigate around pool. A big thick grey cloud would surround the entire resort and make it smell like diesel fumes for the entire evening. The next day you would find dead cockroaches in your room and all over the resort. Ala cart meals were nonexistent. It was just the buffet food but with service. An employee named Luis would give our table away constantly and make us wait longer. They would always bring the wrong drinks, and they would pretend to be cleaning so they don’t have to serve. We watched 3 of them wipe down a table for 30 minutes while people sat waiting for drinks. Cockroaches in room, alive and dead. They would be everywhere! We wouldn’t leave out sandles on floor because there would be one in there in the morning! Spider webs were covering the hot tub. It hadn’t been cleaned in a very long time too. There was lots of hair at the bottom when I removed the cover. There was a very strong smell of feces between the ala cart restaurant and pool restaurant the entire week we were there. It was a very pungent odor and made you feel sick to your stomach when you walked by. It was extremely loud from 10am-5pm around the entire resort. The Mexican entertainment staff would be screaming on loud speaker and have music blaring at top volume. We tried to have a nap but the volume of noise in the room was unbearable and we couldn’t get any rest. It was constant party, party, party! The attitude from staff was pathetic. They didn’t want to be there and it showed. They were rude to you, they ignored any requests, and threw together food and events without even considering the guests first. They just wanted your money. The transport from hotel to hotel was painful. Jam packed trolleys that they would squish 3 to a seat when it only fits 2. They were always late, would circle around the resort until it’s full, and hit speed bumps with speed that would send you flying in the air. It also hurts your butt and back when you landed. They would constantly scam money from you. Taxi would over charge by a lot and shops would mark up prices 3x what it would be off the resort. A bag of chips was $30! Constant harassment from time share people when relaxing or walking back to room. They were all over the resort, and they would FOLLOW YOU! Poor food options. Raw and undercooked food was always at the buffet. No plates, no butter, and no condiments were also a regular thing at the buffets. There was a lot of seafood and dead fish carcasses all around the buffet. Coatis and raccoons were all around the resort and they were chased by staff and hit with net on a stick, as well as the birds. They were quite cruel to the animals in the area. The hotel even boasts that they are a nature preserve but it didn’t feel that way when they were abusing the local wildlife. Uneven and rough sidewalk made it difficult to walk around. They put Christmas and new years decorations on the path so tourists would stop for photos. This meant you were waiting to go by for 10 minutes while people were taking photos on the pathway. Charging extra for food and festivities during Christmas and new years to get extra money from tourists. They shut down parts of the hotel which we had already paid for so they could charge more for a party. It was constant money grabbing. “How can we get more from the tourists”…by scamming them into thinking we are giving them more when really it’s only what they have already paid for. It’s absolutely insane how long you wait for at this resort. Especially when they were not even busy. I have attached pictures to show some of the things in this review. I would STAY CLEAR OF THIS RESORT! Waste of money!

Wonderful resort and great people.

This was our second visit to Bahia Principe Sian Ka'an this year. We would highly recommend this resort for anyone looking to relax, enjoy great food and have a little fun around the pool. The staff are wonderful - Eglaydy in the buffet, Manuela in the bar,Pastor and Daniel (aka Sugar Daddy) in the food and beverage, James, Josh, Francisco, Diana around the pool. Congratulations to Alex on the promotion! We enjoyed 10 a la cartes during our stay and each and every one was fantastic. We lo [... read more]ve children but love the fact that this resort is Adult only! We will certainly be returning in 2016!

Good Resort

Grounds are very clean. Room was very clean had a hot water issue one day which was fixed. Others reported no towels for days. Shows were ok- better last year. If your looking for a party resort this is not the one. Average age 45+ but we prefer that. This was our 3rd stay. No golf this time it was too hot. But the golf is excellent

Nice Holiday

We enjoyed our stay at this resort. The staff here is amazing! They made up for the short comings with their caring and positive attitudes. Both Italia and Isobel helped us when I sprained my ankle. These ladies went beyond what was necessary to ensure that I was well cared for and comfortable. They truly were wonderful. The nightly shows were excellent and most of the a la carte meals were delicious. I enjoyed the pools and the gradual entry into one was needed and appreciated. The room [... read more]s need updating as does the lobby area. The trolleys to the beach were regular but the distance and time it takes would discourage me from returning. The beach area designated for this resort was not suitable for swimming without water shoes but the beach bar was quite lovely. Overall it is a good 4 star resort suitable for quieter, mature adults.

Another wonderful holiday

We had to change our destination the day before we were to leave due to Hurricane Melissa -we decided on Sian Kaan for our fourth visit because we really like it there. I booked a penthouse room and it was lovely. we would go up on the roof in the afternoon to read and finish our drinks-my husband enjoyed the jacuzzi up there too. Luis of Nexustours greeted us at the airport and got us into a van for our ride to the hotel, check in was fast and easy for us -then off to ceynote bar for something  [... read more]to eat and drink. Breakfast was at the buffet or we would go to over to the Akumal hotel for their breakfast and lunch buffet- very large buffet with lots of choices. Manuel and his team at the Akumal were awesome to us, remembering our names and our drinks too. We went to the Don Pablo restaurant for dinner one evening and Geronimo our waiter took wonderful care of us there. Our last night there we always try and got to the Alux restaurant and had Roque as our waiter- he was also wonderful to us and we enjoyed every bite. The entertainment was really great and we had no trouble getting a seat at all- the waitresses out there were all really really good and never forgot our drink orders. We would either read by the pool or most often would go to the private beach for Sian Kaan by trolley and spend the day there- you definitely need water shoes for swimming there. The beach has its own bar and a seating area with palapas - lots of space for everyone and we didnt have any problem finding chairs to lay on. My only complaint at all would be that our last day there we were on the beach and everyone was reading when a group of six plopped themselves down and started blasting music and ordering shots at the bar. I like to party as much as anyone but when I go to the beach and its the quiet one- I'm quiet and reading. The party beach was down further and it was too bad they didn't go there- the wristbands they had were orange and when I asked the bartender what hotel they were at he said he had no idea. That was the only con of the whole trip but I'm sure they just arrived and maybe didn't realise that the party beach was further down, but still you should be aware of other people on the beach and their comfort. I highly recommend the Sian Kaan and especially to people with limited mobility as the resort itself is smaller and everything is accessible to people- there was even a woman with a scooter there.

Not that great

Gave great American dollar tip to room service workers and everything was done poorly. Broken glass left in my jacuzzi for almost 48hours 2 days. Fridge was filled at the very minimum was only given two shots of liquor on 8 days inside my fridge and again gave great tips to the workers in American dollar. Workers at the hacienda where the souvenir shops are, they have bad attitudes if you don’t buy anything and prices have gone up X3 even the workers had commented saying please give me a chance  [... read more]to rip you off. Management at Saab Kian was also terrible in the resort Luis the manager of Saab Kian struggled to get me 1 reservation in the restaurants and it had to get escalated all the way to the managers level because the resort was not able to book me at any restaurants at all. Trip central had failed to advise me I needed to book online the restaurant reservations ahead of time. I was not able to go to restaurants with my group of family because of this and Bahía Príncipe did nothing to help about that.

Great customer service

Many people comment on the great service at Bahia Principe Sian Kaan and I couldn’t agree more. Just came back from our 6th visit. We had a medical issue that flared up and requested assistance from Guest Services. Camilla helped tremendously. Within a few hours she had our room moved from the 3rd floor to the ground floor in the same building. Luggage was moved by staff. She arranged a trolley to take us for dinner at Don Pablo. She checked on us numerous times throughout the week. She  [... read more]is a very compassionate person and a real asset to SK. As an aside, the rooms could use some updating as well as the lobby bar.

Nice resort

The staff go out of their way to make your stay special. The food is great, pools and beaches splendid. Transportation throughout the resort is very dependable and easily accessible. We love this resort and the quiet atmosphere in the sian Kaan section with a more livelier vibe at the other 3 resorts we have access to.

Our first trip to Mexico- fab-u-lous

S’ian Khan is just what I never knew I needed. We were thrilled with the service, staff & amenities of this adults only resort. It’s a small resort set in the jungle but you have free access to 4 other Bahía resorts and their a la carte restaurants and beaches via free shuttles. Truly relaxing!

Excellent price for service you get.

Food is good as is room service. Spa excellent but expensive. They would get more people if they would decrease the price by 30%. Trolley service to the beach is awful!! 2 will come 5 mins apart and then none for 20 mins. During the afternoon beach rush around 4:30 they put a small 8 person trolley and at 7pm they put a 16 person trolley, it should be the other way around. Timing of the trolleys to the other hotels is the same. A La Carte at Sian Ka'an excellent as is the service. Kudos to Edgar [... read more] and Silverio. Maid service also excellent. Night shows are pretty well the same ones for the last 3-4 years, time to change? Rock and crooner good and women mariachi band excellent, circus ok and the rest hit and miss. Lobster night is a joke. Only the upper part of the lobster which is emptied, seasoned and refilled into the shell, no lobster tail available. Good choice of deserts, chesses, fruits, cold cuts, sushi, and bread. Front desk staff very professional, ready to help you with your problems if any. Penthouse was nice and clean upon our arrival. When it rained hard water would come through the window and go underneath the bed and the shower would have a hard time to drain properly, so your feet would be in dirty water. Told the floor manger Mr. Vasquez about this and I have no doubt be the time You read this review it will be fixed.

Excellent at pricepoint

Staff is exceptional. Food, recognizing individual tastes, is varied and very good both at a la cartes and buffets. Making a la carte reservations can be an issue but customer services can usually find a reasonable solution. Pools are well cared for but beach area requires care in most areas of entry. Never an issue to find a lounger at the beach, while shade at pools may pose an issue at peak times. We find the loungers quite uncomfortable after a short period of time, but not enough to deter 6 [... read more] - 8 hours of lounging every day. Overall there are minor criticisms, but at usual price points, the value received is exceptional.

Wonderful Time

I went to this hotel in June 2025 for a quick long weekend trip, and wished I could stay longer. The adults only atmosphere was good if you're interested in relaxing quietly, and doing simple activities like morning yoga, salsa lessons by the pool, or silent disco at night. The staff were all very friendly and attentive to the needs of the guests. I found the hotel to be clean, comfortable, and well air conditioned. I also want to give a shout out to Deysi and Berenice, who provided massages to  [... read more]my friend and I. The food at the buffet was good, but the restaurants were even better. The golf cart shuttles were also very punctual. I'd definitely return to this resort.

Good

Overall good trip but quality has gone down since last time we were there 2 years ago. Pillows on bed were small and hard snack bar and room service food has gone down and you have to ask for premium alcohol

Bahía Sian Kaan

I’d highly recommend Sian Kaan for anyone looking for an adults only resort. It was compact and intimate with excellent service. The staff all seem to be well trained and attentive. The beach on Akumal and Tulum side were covered in seaweed emanating a nasty odour. That was the only downside. It’s all 5 star minus the beach.

Bahiya Principe sian Kaan

Overall is very good Customer care provided an excellent service we are 8 in a group and all enjoyed Ccccccccccccccccccccccccccccccccccxcccccccccccccccccc. No more comments. Thanks Manuela from Trip Central

Amazing Resort

This resort was truly amazing as me and my friend had the best time. The resort is beautiful. What really made this resort so great is the staff. The staff were so nice and helpful which made my stay special. The entertainment team was excellent and were a lot of fun! You also get to visit the other resort on property which is great because you get to explore and not just be stuck on your resort.