A Royal Trip

The Transat rep Patricio assisted us in getting a room change within less than 24 hours. The buffet choices were fairly good especially the desserts.The attendants were exceptionally friendly and went out of the way to help.The premises and rooms were spotless The speciality restaurants needed some more creative choices but were ok. The beach was not handicapped accessible which was a downer. Some serious safety issues in the room need to be addressed before there is a serious accident. There i [... read more]s a loose marble slab on top of the fridge and it slides and swivels. It could easily detach and injure your foot since it is not fastened. The drain plate in the shower detach easily and you could break an ankle. The sink stoppers in the jacuzzi and washbasin do not work. This is my fourth Secrets and this resort does otherwise maintain a high standard.

Best Vacation Ever!

This resort has it all! We highly recommend the Preferred Club members package, and request Julio Sterling as your butler. In a resort with so many amenities, he quickly identified our interests and helped us navigate our options. He went above and beyond without ever being intrusive! Big shout-out to our agent, Robyn, who set-up the best vacation ever!

Great Resort

The hotel was very good, I was impressed by the staff, very accommodating, respectful and entertaining Juan Luis really made it a special stay for us The food had a well put together variety, very tasty. The entertainment group especially the guys on the floor mingling and dancing with people were special

Great Resort

Staff were very friendly and helpful. Food was great at all restaurants and the buffet. You can choose between more lively main pools and more relaxed pool areas. COVID testing available at the resort for approx. CAD$100 per person. All staff are double-vaccinated and wear masks at all times. Overall, the resort is a very good value. We re-booked as soon as we returned home.

Beautiful resort!!

The hotel was very nice. Rooms were clean and spacious. Grounds were beautiful. The pool area with the lazy river was awesome! Food in buffet was good. A la carte restaurants for the most part food was fine. The blue water restaurant at the larimer hotel next door had a great sirloin burger.

Underwhelming

We were disappointed with most aspects of this vacation. Drinks were watered down, certainly not known brands of spirits, food was edible but nothing special, housekeeping were very noisy to the point where we couldn’t sleep in beyond 8am any morning. If you wanted a spot by the pool you had to be out and have a towel on a lounger before 7am, otherwise it was the beach. This was an adults only resort and many behaved in a loud, drunk and obnoxious manner. The hotel next door provided a mor [... read more]e relaxed setting in both restaurant offerings and entertainment, we spent most of our time there. We were also conned into spending a morning trying to be sold resort membership and said we were not interested, only to be informed that most people sign up after they’ve been asked 8 times!

Fantastic resort

Don’t usually do the same resort twice but this one we did. Service is excellent and the beach is fantastic. Night shows were great. Can’t say anything bad. Had a couple of issues with our room when we got there reported them and they fixed them promptly

Disappointed

Major construction to an addition of the resort - woke up to power saws/jackhammers/machinery every morning. Both got food poisoning at the Oceana restaurant our second night. Great staff though. Excellent room service/maid service.

Very nice resort

We enjoyed Secrets very much, however, we were quite disappointed that we were informed after booking and payment that half the resort was closed for construction. We would have loved to wander and use the other pools, restaurants and facilities. We could also hear construction from our unit. The room was very spacious, clean and new. The staff was top knotch! The entertainment was the best I had seen in any resort. The food was excellenté! Great pool and Beach.

Great week at Secrets Cap Cana

This resort was 5 star all the way. From the amazing service to the fantastic food to the clean gorgeous rooms. We had a great week. It's the only resort that I have ever been to that I would say I would 100% go back to.

Nice resort.

We felt as though the resort was very clean, and well kept. We also thought that the food was exceptionally good. We did not like how much of our time was taken up saying "no thanks" to all of the hotel staff trying to sell us excursions, upgrades, time shares, etc. We were very turned off by this. As Canadians we try to be as polite as possible, which was a downside for us. We would have been far better off just being firm and saying "not interested" as soon as they started talking to us.

Didn't want to leave

This is the first trip south where my husband, and I weren't ready to come home. The resort is beautiful and very well maintained. We had excellent, friendly service. The atmosphere is very laid back. Most of the daily activities take place around the pool area so if you are not into that, the lazy river offers a relaxing alternative. The majority of people during our stay (Feb 24 - March 3 2019) were couples in their 40's, 50's, 60's and beyond. Foam parties in the pool are a blast. They had tw [... read more]o during our stay. Overall the food was excellent. The buffets get tiresome, but that has been our experience at every resort we have visited. The lobby bar makes excellent cocktails with premium liquors. Our biggest complaint is that there are a limited amount of lounge chairs around the pool and lazy river areas, and we found that if you don't secure one by 7 am, there are slim pickings after that. By 8 am we found that all chairs were spoken for. We were also very disappointed with the number of people that reserve their chairs by placing a towel or some other object on it and then spend the day at the beach. This resort needs to enforce its 8 am policy.

Excellent

We were very happy with the resort at every level. The grounds, accommodations, pool, food and beach all very good. We stayed for 10 days. Would definitely return and probably extend the stay next time. Our booking with TG at Trip Central was great and the travel with Air Transit was also very good.

Very disappointed.

We arrived and had to wait for our room and then prior to getting the key had to sit through a sales pitch for their other locations. After being up 12 hours that was the last thing we wanted to do. The room decor was old and tired and the floor was not well cleaned especially in the toilet area and in the shower stall there was mildew in the corner. The food in the restaurants was terrible and the portions pathetically small. We ate most of the time at the buffet which had constant lines u [... read more]ps for hot made to order food. Staff overall were very polite.

AmaZing staff, clean resort, beautiful

The hotel itself was very clean, high end and modern rooms. The staff in my opinion was beyond amazing. Best customer service ever! Starting with Rudy (tamarindo), Juana (housekeeping) and Jorge (Buffet). These people gives the word “Customer Service” a new definition. Amazing people. The hotel invests so much in cleaning the pools, rooms, garden etc. The food is amazing, my wife and I didn’t get sick. It was quality food.

Enjoyable vacation

Both my wife and I really enjoyed our stay at Secrets. Staff was fantastic right across the board with a special mention to our butler (sounds pretentious and it is ... but it was the first time we ever splurged) Robinson "The People's Champion", he was awesome. Can't remember everyone's names but all were very good especially Santa, Israel, Junior, Eduardo, Jeffrey. Food was great- if you are complaining about it - you are way too picky. Room was everything we needed and wanted after a slight [... read more] initial hiccup. View was astounding and all the amenities we needed. Would stay again in a heartbeat!

Wow

Started by a great experience at trip central with Tammy templeton in respect to all booking arrangements. The whole trip went great. Resort food was great, no complaints. Service was fantastic, no complaints. Resort and room cleanliness was also great. Rooms cleaned early unlike other resorts that take till 5 pm to clean rooms, no complaints at this one. We loved everything about this resort except the fact that smoking is everywhere and no way to get away from it and as usual, smokers do [... read more]n’t give a crap so in today’s day and age, there should be some areas designated as some other resorts.

Amazing resort for our honeymoon!

We had the most amazing time at Secrets Royal beach! We loved that it was adults only, had a ton of a la carts restaurants to choose from, cool little coffee shop and lots of entertainment! The staff were also so friendly and so accommodating for our vegan and gluten free dietary restrictions. We will definitely be staying with a Secrets resort again in the future !

Beautiful Resort

The resort is beautiful, the staff are super friendly and helpful and I'd definitely recommend the small fee to participate in the preferred club status the personal touches are well worth it. There are plenty of restaurants to choose from and I'd recommend doing the Hibatchi one evening.

Secrets Royal Beach

Recently returned from a week here - May 14-21, 2018. Weather was amazing. The rooms and grounds of this hotel are probably the best we’ve seen. We had a Junior Suite Pool View - which for the most part is a view of the lazy river, which was lovely. The food was ok but if I’m being honest the Secrets “brand” did not live up to its reputation at this resort compared to others, i.e. Silversands. It may be possible that since it joined the other chains of Zoety and Breathless the fo [... read more]cus may have shifted. The best meal we had was at the Now Garden @ Capers. The Seaside Grill was our least favourite with very poor service The beach is beautiful however there is a major seaweed problem - mounds that were 3 feet high and quite a lot in the ocean. They work from sun-up to sundown trying to remove it only to start all over again the next day. The housekeeping, bar and entertainment staff work tirelessly and always with a smile on their face. I wouldn’t suggest upgrading to preferred unless you really feel its necessary. Also, unless you really want to invest in the UVC - Unlimited Vacation Club, don’t waste your vacation time going to a “special breakfast”. Please don’t think this was all negative as it wasn’t - we had a great 7 days and so glad we got to experience another Secrets Resort.