Simplly paradise!

We stayed at Secrets Vallarta Bay Resort in April 2017. The resort is top notch, the staff very friendly and helpful and the food is amazing. The room is clean and the bed was great. This was our second stay here, and we will definitely be back!

Great food and service

Well run hotel. can be a wait for a table at the restaurants,but a bar nearby is a good place to wait. Like many hotels,it suffers from inconsiderate guests reserving deck chairs by the pool hours before they occupy them.

Secrets Vallarta Bay - 5+ star resort

Superb resort. Great staff, super friendly and helpful. Great dining. Good premium brand liquors. Rooms were great and all had a good view of the pools and beach. Fantastic sunsets. Beach was a bit small being right in Puerto Vallarta. A definite come back!

Great Trip

This was our second stay at Secrets Puerto Vallarta and it was great again. The staff here really go out of their way to make your stay as enjoyable as possible. The food is excellent and the premium liquor doesn't hurt either. The close proximity to town and the airport is a bonus, we love going into PV for a dinner or lunch, it's a such a fun town. New Year's Eve was a night to remember with a great band, excellent food and fireworks like I have never seen before. Loved it.

Staff as Warm as the Sunny Weather!

This was my first trip to Mexico and having an all inclusive resort experience. Normally, I travel a la carte and do research on what restaurants and sights I want to see...but after working really long hours I just wanted to have a vacation over Christmas where my partner and I could just relax and not have to plan anything. Secrets at PV met our expectations and we really enjoyed ourselves! The highlight of the resort was the staff. Even when things weren't perfect (because life isn't perfe [... read more]ct), the staff clearly cared about doing their best and really worked hard. Christian at the pool really treated us like family and kept checking in on us and kept our drinks replenished quickly. The front desk and concierge were friendly and efficient. The lounge drink servers in the lobby area were incredibly friendly and gracious even though some of the guests were not. I'll write separate posts about the restaurants, but in every case, I was impressed with how each staff member seemed to care and work hard to meet guests' needs. Another highlight for us was the view and relaxing experience in the lobby bar. We would relax there for hours, people watching, reading, enjoying the drink service and fantastically talented musical entertainment (piano during the day, singers in the evening). The pool options were great. The swim up bar pool was in one corner so the loud people were in the one area. The snack bar and other bar area were in another area. The space was clean and there were many servers to keep you "hydrated". All the rooms seem to have a water and pool view. Our room was kept very clean. I can attest to what some others have said about a "cleaning fluid" type of a smell in the rooms, but I attribute it to the high humidity and challenges of being in a tropical environment. The room doors can lock in an open position and we just opened those and the balcony doors and let the air flow through for 5 min and the smell went away. I'm not sure about comments I read before going that concerned me now that I have experienced Secrets...the Secrets side is very much "kid free". Yes, it is connected to the Now side which is a family resort, but I only once saw a minor on the Secrets side and clearly he seemed to be granted special permission (he was wearing a clip on security type tag on his shirt). The only loud and screaming people I experienced were adults, and fortunately this was not a common experience. Some also mentioned the resort was loud at night. With the balcony doors closed, (we were on the 6th floor) we did not experience any noise problems after 11pm...so again, this was not our experience. We slept well and felt very relaxed and rested. Best restaurant by far is Bordeaux. It is on the Secrets side, so if you are travelling with kids, you won't get to try it :-( Gentlemen, bring pants and a collared shirt as most of the a la carte restaurants have a dress code. The service is incredible, all the servers were great, Alfonso really treated us with special care. The other server we had (name escapes me, but his wife is soon giving birth) was incredibly gracious and despite thinking about his wife giving birth imminently, was very focussed and made our experience great! Have the mussels, rack of lamb and definitely have the soufflé for dessert!!! At the buffet, the best thing at lunch and dinner is the grill items. The salmon, steak and prawns they do to order and trust me, you will enjoy them!! Once again, the staff are incredible! You cannot beat the view at Oceania (Secrets side) for dinner. The main courses are less tasty than the appies and salads, but the sound of the waves make it special. The Japanese restaurant was our least favourite (Himatsu). The staff worked incredibly hard (they were slammed busy), but the food was pretty mediocre. The sashimi was the best item, everything else was poor or average. All in all, there is something for everyone and you will enjoy it! We would recommend this resort and would certainly return!

Beautiful resort

We had a beautiful week at secrets Puerta Vallarta. The service was great, the view amazing and the ambiance terrific. Our only disappointment was the beach. The sea shore is very rocky and gets deep very suddenly.

Just ok

We were at Secrets Vallarta Bay in early August for one week. A few hiccups upon arrival and we felt the situation left a bad taste in our mouths right from the start. We did not feel the front desk staff to be warm or happy to see us... there was a good deal of pressure to sit thru vacation club sales which we refused. The pool was fine and since that is where you spend 90% of your time, it was a pretty good resort in that regard. We felt the food was inconsistent as well as the service in [... read more] the restaurants. I do believe it was at 70% capacity and I am not sure if that had anything to do with it. The rooms are nice, water hot in the shower, comfortable beds. Get a room as high up as possible as the night life can get quite noisy. - Room service was terrible so we had it only once. Travel to pool, beach from your rooms is via elevators - very HOT elevators. You have to go over the the NOW Amber side (where there is children and families) for a great deal of your meals so if you want quiet dinners... you have only a few choices on the Secrets side. The coffee shops are great . There is no denying the wonderful view, the beautiful sunsets and the benefits of being close to the airport and to the downtown. The swim out rooms here looked to be your best bet and would consider returning only if the price was right and we booked swim out room.

Pleasant enough

We were at Secrets Vallarta Bay in early August for one week. A few hiccups upon arrival and we felt the situation left a bad taste in our mouths right from the start. We did not feel the front desk staff to be warm or happy to see us... there was a good deal of pressure to sit thru vacation club sales which we refused. The pool was fine and since that is where you spend 90% of your time, it was a pretty good resort in that regard. We felt the food was inconsistent as well as the service in [... read more] the restaurants. I do believe it was at 70% capacity and I am not sure if that had anything to do with it. The rooms are nice, water hot in the shower, comfortable beds. Get a room as high up as possible as the night life can get quite noisy. - Room service was terrible so we had it only once. Travel to pool, beach from your rooms is via elevators - very HOT elevators. You have to go over the the NOW Amber side (where there is children and families) for a great deal of your meals so if you want quiet dinners... you have only a few choices on the Secrets side. The coffee shops are great . There is no denying the wonderful view, the beautiful sunsets and the benefits of being close to the airport and to the downtown. The swim out rooms here looked to be your best bet and would consider returning only if the price was right and we booked swim out room.

Secrets PV is Excellent! !!

This was our second stay at Secrets PV and everything was excellent again! We stayed for two weeks this time and really had a hard time saying Goodbye. Everyone employed at this hotel made such a hugh effort to remember our preferences and take care our every need. We can't wait to go back!

Beautiful, relaxing resort!

The hotel was so beautiful. The drinks were great and made with fresh juices. The food was good and the service was great. We had Oscar serving us around the pool and he always went above and beyond for us. Our room was very nice and the AC worked beautifully! This is not a place to party...if you want to do that, I would recommend staying elsewhere. We went to relax and loved the resort. Can't wait to go back!

Wecome Home

Secrets, my husband and I have been going to secrets quite often now. We just love what it offers. It is so close to the down town area, which we love to walk. The resturants, and the Staff are so amazing.. As they always remember us and call us by our names. many hugs are given. They work hard to make sure our stay is the best. The Spa is a great place for relaxing and being pampered. Our rooms all have a great view of the Ocean.... :) The grounds are set up for family on one side and adult on  [... read more]the other depending on your needs.. Our rooms are spacious and is now feeling like home, missing it already.. Thanks to the Staff for making it so special.. Cant wait to come back.... Hola .

Very attractively designed resort

Rooms were large and very comfortable. Loved the balcony which had a good view of the resort and ocean. Numerous pools and hot tubs. We were impressed with the quality of the food. All the staff was extremely helpful. Beautiful sunsets and a lovely lobby to sit and watch from. Waves were very strong when we were there, so swimming there was only for the very brave. Beach sand not as nice as other beaches I have been to.

Near perfect resort.

The overall of this resort was Excellent. It wasn't 'perfect' so I can't give it 5 stars. What was perfect was the following: Service Cleanliness Bed Activities within the resort French Restaurant - Best meal I have had in a LONG time. What could be improved(minor quibbles): In room amenities(HD channels, soaps etc) Room service food quality - It was very poor. Compared to other resorts I have been to it felt lacking. VIP perks. I am not sure it was worth the extra money. They need to  [... read more]do more to charge the extra money. ---- I would definitely go back to this resort and look forward to going to another Secrets resort.

All the comfort, recreation and service you need.

Excellent food, well-planned and pleasing grounds. Lovely lobby; good gym; liked the kitchen tour, Mexican bingo. We liked the nightly lobby musical entertainment as well as the grand salon entertainment.

Great place

A nice new resort. First class food. I can not say enough about the quality of food. Incredible rooms...loved it. The service was phenominal...the lobby was fantastic. Sitting out on the lobby terrace for an after dinner cocktail listening to the live band...wonderful!!!

Incredible Resort!

This resort was absolutely wonderful. The service from start to finish was amazing and special kudos to Rosa in the lobby bar she was wonderful. Food was amazing and so much variety! The only reason that we didn't rank the pools/beaches a 5 is the ocean was extremely rocky but nothing the resort can do about that. The pools were wonderful and extremely clean. Capers on the Now side was my favorite place to eat as well however the food was good whereever we went. The only downfall was the "member [... read more]ship" meeting as the one manager was extremely agressive and just rude after we had said no about 8 times. we were kept there for 3 hours and it was extremely frustrating. Definitely say no to the special meeting when you check in as its not at all worth it. Just get an awesome rep from Tripcentral like we did and they will be lower than what you would pay as a member anyways.

Fantastic Resort!!!

We had an excellent time at Secrets Vallarta Bay!!! We will definitely go back. Just be aware that the beach is not very good; it has stones and rocks. You will need to ware water shoes and very rough water and undertow. JUST BE AWARE THAT AS SOON AS YOU CHECK IN THEY ARE IMMEDIATELY TRYING TO SIGN YOU UP FOR A "TIME SHARE" PROGRAM .....They tell you it isn't a time share but it is and the pressure is very hard core. Don't get sucked in with their promise of receiving spa credits and a free excu [... read more]rsion in exchange of 90 minutes of you time. They tag team and you end up going through 4 different levels of sales tactics. IT'S NOT WORTH WASTING YOUR VALUABLE VACATION TIME WITH THIS HIGH PRESSURE SALES PITCH. You are much better off saying you are not interested and buying your own spa treatments and excursions.

A Great Vacation

Great resort overall. What I believe would make it better was I thought they were understaffed. Examples of this were: The washrooms at the pool area were not kept up at all during the day. The floors were always soaked, and a couple of times there was no toilet paper or towels to dry your hands. Also there could have been more servers to bring drinks around the pool area. The servers were extremely busy. There were always empty glasses everywhere.

Fantastic Resort and amenities!

We had an excellent time at Secrets Vallarta Ba!!! We will definitely go back. Just be aware that the beach is not very good; it has stones and rocks. You will need to ware water shoes and very rough water and undertow. JUST BE AWARE THAT AS SOON AS YOU CHECK IN THEY ARE IMMEDIATELY TRYING TO SIGN YOU UP FOR A "TIME SHARE" PROGRAM .....They tell you it isn't a time share but it is and the pressure is very hard core. Don't get sucked in with their promise of receiving spa credits and a free excu [... read more]rsion in exchange of 90 minutes of you time. They tag team and you end up going through 4 different levels of sales tactics. IT'S NOT WORTH WASTING YOUR VALUABLE VACATION TIME WITH THIS HIGH PRESSURE SALES PITCH. You are much better off saying you are not interested and buying your own spa treatments and excursions.

Excellent Resort

Secrets Resort and Spa exceeded our expectations. From the amazing staff who always made us feel special; the well prepared food that we were never disappointed with; the cleanliness of the rooms and grounds, always an abundance of pool towels available; the unique creations of the yummy drinks of the day; to the spectacular sunset serenaded by talented musicians in the lobby. One of the many highlights of our stay was the authentic Mexican Fiesta night on the beach - quite impressive!