Excellent resort

We found the resort and all amenities to be very clean. The staff were accommodating and very friendly. If you are looking at relaxing this is the place. Entertainment was not great but all venues were enjoyed. The food was very good to excellent. Breakfast and lunches were excellent. The dinners are open to your own personal taste, we personally enjoyed the good variety and 5 course served dinners. Did not have room for desserts so got more creative with what we ordered for appetizers. You wil [... read more]l not go hungry at this resort. Bar service at the pool and beach excellent. People do not waste food at the resort and dish up appropriately. The beach is weather dependent with waves, however there is an area where you can take in the ocean most days if you want to swim or snorkel. The fish are colourful and there are 2 beaches to enjoy that are safe. Location to town is good only 85 pesos $7 CDN one way, I would recommend early morning visits to 11 AM or after 7pm evening excursions. Be close to water and in the shade from 11AM to 4PM to enjoy your stay, it gets stifling hot and the UV is at 12 so getting a sunburn can happen very quickly. We would definitely go back. Only one negative to the resort and it was the towel game, there were people putting towels and moving chairs at 4 AM to save a spot on the beach or poolside. This needs to be addressed by staff. However, the staff were always accommodating and helped us find chairs and shade fairly quickly usually removing someone else’s towels. They watch to see who was using chairs and who isn’t.

Amazing resort

Loved Secrets!!! This is one of my favourite resorts - the food was amazing, the staff at the resort were so happy and helpful. The weather was incredible!! I loved how all of the pools had a different vibe - one was full of activities, music and had a swim up bar. The other pool had more shade and a calmer feel and the third was shallow with a hot tub. The beach was also fantastic - could walk, swim and had awesome snorkelling. Rooms were really nice with a spectacular view!! Definitely going  [... read more]back!!!!

We loved everything about this resort

Best place ever. Food is fabulous at buffets and restaurants. People are great, helpful and ready to please. Pools are large with plenty of chairs. rooms are veryclean and spacious. Facility is large, modern with 9 floors and yet easy to get to anywhere. Beach is private and large - sand is grainy and water is warm. One area for improvement would be pool side music.

We will definitely be going back

Great place. Very clean. Great service. Friendly staff. The food and drinks were lovely. The views are amazing. Lots to do but never felt like there was too many people. We went as a group of 22 people and enjoyed every minute of it

Great Vacation!

For the most part we loved this resort. As every review mentions, the service is top shelf. Our only complaints are small things, which we only mention as constructive criticism. We were hoping to escape the "beach chair game" but alas, it was on in full force here, as is the case with other all inclusives. There were also little things that kept coming up, like no change to be had for tipping, good but underseasoned food, and lack of proper wine glasses. In general though, we lived our vacation [... read more] at Secrets Huatulco.

Review

I will never go back lousy food constant service issues its ranked a 5 star should be a 3 star here is the rest of my 200 characters gghhhbhhhhhhhhhhhhhhhhhhhhhhhhdjdjddjjrfhdnjej djdjd jejdjd jjjd jejdkkdgdjfjhdh jdhdbsnd jfhqjdljf jfjfnfnd

Great reort!

Very laid back resort. A little on the old side for a Secrets resort but beautiful none the less. Not as chic as other Secrets but that was an appeal. Food was great and so was service. No complaints at all. Very private and gorgeous beach. Lots of free water activities. Overall a 4.5 out of 5.

Excellent resort, very happy

Safe, very clean, very courteous, and friendly staff. We had no issues during our Sat-Sat trip. Staff continuously made sure we were happy. Beach is not so great, but that is just the way the sand/water is in the part of the world. It is beautiful to look at and listen too, but not so nice for swimming and beach walking as the sand is coarse. Weather was great, hot, and sunny, well into the mid 30’s C every day. The utterly massive pool is amazing, clean, and so much pool space that you  [... read more]can do whatever you want and never feel crowded. My only real critic would be the pool loungers. We had to start getting up a 6AM to get a set of chairs. Even then, 80% or more are already staked out. Fresh towels are not available until 6:30AM. By then, there are pretty much no chairs left. People were saving towels from the night before. There is limited space around the pool edge, but more chairs and umbrellas could be placed farther back towards the grass so that everyone can relax and be in the shade. Overall, very happy with this resort and the value of this trip.

What you make of it is what counts.

My husband and I stayed from March 26 - April 4, 2022. The resort is beautiful, and the staff is extremely helpful and extremely friendly. The views were amazing all day long, you could not get enough of admiring how beautiful the bay was to look at. The weather was near perfect and according to the locals its like that a majority of the year. The layout of the resort is really easy to navigate around, the grounds are well kept, the main areas were very clean, the bars had decent service and  [... read more]the bartenders were always smiling. The food everywhere was fantastic, I'd be surprised to read if someone had a different opinion. Covid protocols are in place in communal areas of the hotel, main lobby, restaurants, elevators etc. I felt comfortable and safe. There were no issues when it came to cleanliness anywhere in the resort at all in fact. We met a lot of really great people from all over: Canada, USA, Columbia, and other parts of Mexico. We had a great time, we enjoyed our vacation, but we made the best of the thing in which we were not so excited about. The beach is not great for swimming, so if this is a large part of your vacations daily routine you will be disappointed. The red flag was up every day we were there, and from speaking with people who work at the resort, it stays this way a majority of the time. The undertow is quite strong, and unfortunately while we were there, a few days also had blue flags which means jellyfish. The beach area was hard to find a chair as there are not many to be had as its a rather small area, AND if you were not up before sunrise, they were all reserved with random towels. It was not until our second last day that we finally saw the staff removing these "held chairs" and giving them to people who were actually there to enjoy the beach. On a side note, if you do get a beach spot: The sand is very granulated so be prepared for really HOT sand and I mean hot. Now the pool is a whole other storey, so I will start with the things in which were positive first: the pool bar was always busy and man the staff moved so make sure you tip them well, they do an excellent job. The wait staff around the pool was fabulous, very courteous, we watched them serve not only the pool but the swim up rooms as well - fantastic job to them as they hustled, and they always remembered your face and a majority of the time what you were drinking. The entertainment staff was engaging, and they tried their best daily to get people involved, most days were a success, a few days were a little scarce for them, but job well done. Do you like to sit and lounge around the pool? Me: yes, I like to read and then dip, splash, swim, and repeat. Do you like to get up at 3 am during your vacation? Me: OH, HELL NO, however if you would like a spot to sit around the pool then this seems to be the course of action. This is really the only negative thing I can say about the resort, there is not enough seating for all their vacationers or even 25% to be more exact. We had a small confrontation with another set of vacationers, they showed up around 2pm. We had taken their chairs; we had walked around the pool several times in the span of an hour and noticed a set of chairs not being used. We asked the couple sitting beside them if anyone had been there yet that day? The reply was, no, they had been there since 7:30 am and no one had come to those chairs. This is now 12ish. So, we approached one of the pool staff, asking if it was ok to take them, and their reply was yes. So, we sat pulled out our books and read for a while, then in pool, splash, read, repeat.... Needless to say, they came back 7 hrs after placing their towels on the chairs and wanted us to move. I offered one of the two chairs to make it fair, but she was not happy about my compromise. In the end I did not move, and she left saying nasty things aloud. So, please do not be a Karen to others that may want to use the pool while you are not, it makes everyone enjoy their vacations as much as the other. Overall, we had a good vacation, we made the best of the pool situation and either just dropped our bags on the grass or waiting for someone to leave/give up their chairs , not ideal while paying a bit more for this resort. We would likely not go back to this resort as it was just not for us (but if we did we would book a swim out suite, as your always guaranteed a chair), however we will go back and try another location in this area of Mexico.

Good, with room for improvements

We just returned from a week at Secrets. Had visited 9 years ago. Seems like they haven’t put any money into upkeep. Furniture cushions in common areas need a refresh; room deck furniture was worn; window treatments in room were ripped and mended instead of replacing; pool tiles missing. Otherwise, the room/restaurants/common areas were clean. Staff was always very friendly and attentive. All staff adhered to mask protocols but not all guests did. Overall the food was great with the e [... read more]xception of our steak meals at Castaway restaurant which we found to be inedible. We were again very disappointed that we had to reserve our lounge chairs and sun protection early every morning. If you weren’t out before 6 a.m. you had limited options to choose from. This puts unnecessary stress on you when you’re there to relax, worry free. This isn’t the resorts fault, but if you’re looking for a nice sandy beach, you won’t find it here. The water was always too rough to swim comfortably. I would recommend this hotel to a friend, with consideration to comments above.

Beautiful private resort.

We definitely enjoyed our trip to Secrets. Beautiful locations. Great service and activities. Booked a half day on the ocean with Captain Valentino. Discovering the multiple bays, whales, sailfish and sea turtles. We definitely would go back.

Great resort

The resort, rooms and dining were all very clean. The beach was nice although a bit rough. Scenery was lovely and the food was very good. The staff were always helpful and friendly. Loved how our rooms were cleaned and decorated with flowers most days.

High and lows

So much of this resort was amazing. The few things that were disappointing however really stood out. All inclusive doesn’t include bags. Add $120 per person Food was excellent except for Food allergies were not taken care of. My husband had bathroom issues daily even though we reminded them daily. Glassware was awful, often giving me red wine in a beer or champagne glass. Pool glassware was very old. When pool bar was busy cleaning of glassware was scary to watch. Finally preferred [... read more] was not worth it. Top shelf bar was only in one area and anyone could get it. Covid tests were free but now not needed.

Better than the First

First time coming travelling since COVID. Safety protocols were followed well, staff following was excellent. It wasn't to capacity which was great for not fighting for a place to sit, previous visit 2 years ago 7am was too late to find a chair even though 10am to noon is usually when someone shows up. Service overall was excellent, staff was friendly as usual, room cleaning was better than expected. Food was good to excellent, depending on the restaurant. Going to Secrets you won't be disap [... read more]pointed, and again enjoyed booking through Trip Central. Great vacation,

We had some concerns about this lovely place

Secrets at Huatulco is a spectacular hotel with a beautiful beach and surrounding scenery. Every room has an ocean view. The staff are all attentive and friendly, and mostly took good care with covid safety protocols. No complaints there. The meals were mostly good and we sampled most of the different restaurants offered. They took particular care to cater to one of us who has a serious food allergy. Our main area of concern was the way management handled guest safety during a pandemic. La [... read more]rge gatherings of people were allowed to take place in an area of the hotel where EVERYBODY had to pass in order to reach their rooms or the eating areas. There was no choice but to run the gauntlet amongst large numbers of maskless revellers, and if those events did not result in the transmission of the virus we would be most surprised. Until management wakes up to this risk, or this health emergency subsides, we would not recommend anyone who is concerned about their health to go to this hotel. Pity, because it was otherwise a very pleasant experience.

Beautiful resort

Secrets was fantastic. We had a swim up room which was well used as average temperatures were in the 30’s. Food and service exceptional. Spa to die for with a great view of the ocean. Well worth the money spent.

Great Resort

Wonderful location, staff and weather. No complaints whatsoever. Would recommend this resort. Very clean with Covid-19 protocols. Good selection of restaurants and amenities. Local area is good for shopping and very safe.

Could be great.

The hotel is now 10 years old, and needs attention to details if it wants to be viewed as 4.5 star. The rooms and furniture are dated, and the restaurants need a complete revamp, including menus and ambiance. Covid has put a damper on investment I’m sure, but now is the time to upgrade. Towels at the pool are wearing out, and the lounges have seen better days. It’s a beautiful setting with and amazing setup, but it is running at a 3.5 star presently. Hoping that Hyatt purchasing it will inje [... read more]ct some new investment.

Paradise

This resort is very picturesque and all the rooms face the water, all the restaurants provided great food and service, the pool area was well maintained. The only hiccup is the towel situation, they run out.

Well run hotel

no coffee no beach towels no pool side chairs this was a constant complaint from many guests the hotel also had no tables at chin chin on friday nite the place is full of canadians from west coast the turtle release tour was great