Ok, resort

I did not particularly like this resort, really small and not much to offer. Service was good because we were constantly tipping. It is something that we like to do, we don’t mind spending money on tips. Pools water was really cold, hardly saw anyone swimming. Staff was really nice, except for the young lady who check us in on the first day, extremely rude. Entertainment team worked really hard to keep everyone happy. I would not return to this resort again.

Great spot!

Loved this hotel! The food and drinks were superb. Not too busy but also fun activities to do throughout the day. Lovely beach area and we could always get a spot. The room was very clean, spacious and stocks with drinks. We will be back !

Very nice place

The room was clean and ample, food was good(fish tacos in the trop). Lots of room available around the pools. Staff are friendly. Location is nice. Down side would be the hotel next door blocks the sun a little early.

Very good Resort

Hotel was excellent,staff as well,excellent food ,rooms are very good and clean,can’t complain about anything about Sandos...pool staff great Israel,Danielle,Fillippe,Elisabeth,the cooks all bar staff ,especially Stephen at the Japanese restaurant

Small and attentive resort

This is the first review I've written in ten years going south, so it's short & to the point, the way I like them. Pros: Nice property, nice rooms, great staff, really good restaurants, (no reservation, no issues) Cons: Over-shadowed by the monstrosity next door (Secrets) leaves the pool area covered in shade at 2:30 PM daily, (move to beach). Have to request a mini bar re-fill. A BIG issue for me, was the constant hotel push to get us to come to a sales pitch to upgrade to their "member le [... read more]vel" pkg.

Great vacation.

I really liked the hotel, as it was smaller than many with great food and a nice atmosphere. They are very concerned with the environment and have reusable cups and even green bins. The menus detail what ingredients could cause allergies and they have food choices for Everyone. My only complaint would be that it was hard to find a spot at the lower pool or on the beach and the constant dance/techno music got annoying quickly.

What we were looking for

Small hotel. 214 rooms. Immaculately clean. Excellent service. Not a party hotel, but enough entertainment. Only 4 restaurants, but for a week this was enough. Beach was wide and sand was powdery soft. They need more beach chairs though. They seem to know what you want. Bottle of wine every night in our room. The staff is excellent. Tried to push some kind of timeshare or something. Just say no.

Great Vacation!

This was my first time to Cancun but 3rd to Mexico just never made it to Cancun... it was much better than I ever expected. The beaches were beautiful white sand and loved the smaller resort! The hotel itself was nice however we were disappointed to know that we were only going to be there for 3 nights and with an occupancy of 40% they opt to put us in an room overlooking a roof and without a balcony.

Unique, amazing resort

The resort is was very beautifully maintained and our rooms were very comfortable and roomy. The food was great. We especially liked the Tempanyaki and the Steak and fish restaurants. There were a lot of different activities to do...Biking, denote swim and snorkel, water slides, and nightly shows. We were close to Playa del Carmen. Great family vacation!!

Not what I expected

The beach - was not the greatest The room - was fantastic The service - was awful, noone spoke english, complaints were disregarded The food - we booked here because I am vegan. There is one vegan meal a day so get ready to eat guacamole, raw potatoes and salad because everything else is covered in butter and cheese and they wont make special orders. The drinks - were far too strong and we saw so many drunk people getting hurt at the pool The wildlife - was amazing we fed monkeys on the bal [... read more]cony. There were birds and coatis everywhere. There were also lots and lots of mosquitos because of all the stagnant water. We went to book our wedding and will not be returning to this resort. There was a black out during one wedding, they lost the grooms pants and beach ceremonies include sandfleas.

Perfect resort !!

The resort was amazing. Very accommodating and the staff were also very polite. We were a group of 9 for a bachelorette party and we had an amazing time. The resort itself isn’t a big party resort but we stayed on the beach most of the time having our own great party. The staff were quick to refill our drinks and bring us food. The food at all the restaurants and buffet was great too. I’m celiac and usually have a very difficult time eating and drinking but again the staff were very accommod [... read more]ating. The rooms were very nice as well.

Second time visiting Sandos Cancun

This was my second time visting the resort, but this time I went solo and enjoyed every minute of it. Felt safe the entire time!! Roxy from the pool is a sweetheart, was greeted every morning withe a big smile and hello!! Everyone there is very nice and helpful.

Great resort!

It was our first resort ever and first time in Mexico. The beach is clean. The staff is very welcoming and always smiling. The downsides are some staff members can be a bit pushy about their exclusive deals on the hotel chains and there’s not hot water. The room service is amazing. You can order even at 2AM! Also, the walls are not soundproof.

Great resort!!

I just wanted to say the service was exceptional... the staff was very friendly and helpful, especially our waiter Gonzalo. The resort is very beautiful and the location by the beach stunning. The food was great with a wide variety of choices. Our flight was delayed several hours and we were allowed to stay and eat and drink as much as we wanted, plus they provided showers in the Spa, which was lovely.

Excellent resort

The resort was very clean and staff were very helpful. The service was excellent, food choices were limited buy very good. We always found something we liked.very important to us is a clean room and bathroom with lots of hot water and clean towels and face clothes. This resort had this without a doubt.The beach was very nice but the water was a bit rough. We liked that everything was close and you didnt have to walk far for anything.

Something for Everyone!

The perfect choice-this resort is set in the jungle yet still on the beach! Waterslides with varies sizes for everyone, biking, hiking, snorkelling in cenotes, feeding numerous animals, Mayan shows & more Highlight was feeding the spider monkeys each morning right from our balcony Some of the rooms are a little dated but spacious and clean Buffet has a good variety of food, a la cartes are great(especially the Japanese) Pool is a decent size with lots of activities It is a large resort but [... read more] we enjoyed the walking and found our way around quite easily after mapping it out the first day Overall a great resort-the staff is super friendly and goes above and beyond to make your stay great

Never go there!

Food is very limited (same every day) room service is awful, we were there for 2 weeks and even with daily tips they never mop our floor! Hotel is very dated. When you go to the beach you have to exchange a card to one beach towel!!! Loose towel or card - no more towels... In the buffet no salmon on the breakfast, the juices are deluded, same with tequila and wine. Terrible! Terrible hotel!!!

Awesome resort!!!

The resort was great, awesome location, the rooms and all of the facilities were very clean, great views from all of the rooms. The food was really good, and plentiful, overall nothing to complain about except the internet connection which simply was crap outside of the hotel, but it is called vacation for a reason so perhaps crappy internet connection is not so bad.

Luxury birthday gift.

We don't want to leave this place but our luxurious one week is over, building/grounds well maintain, amazing swimming pool, daily housekeeping, amazing/friendly staff who remember your names and entertainment every night and daily activities, you will not get bored. Thank you Sandos!

Kid friendly

Grounds were awesome, Cenotes, Myan ruins, animal shelter and lots for kids. Rooms were just ok. Washrooms are very tight. Food was ok. Service inconsistent. Late check out was not available as described. Some staff were not friendly others were great.