Perfect Hotel

I was in a premium room, it was great no complaints everything worked. However a microwave in the room would really have helped. The view was great we didn't get the strip side as requested but the mountains and golf course we're beautiful. It was very convenient to take the monorail to the strip. The pool however, not at all what I had expected; overcrowded and mostly just children.

Great experience

The hotel and staff was great......room was clean.....staff was friendly......restaurants atmosphere in the hotel was welcoming. Staff at the restaurant was helpful and friendly great service. ......I am already a Westgate returning customer. ........

Shocked

Suffice to say that upon checking in at around 11:30 pm and then entering the room, we were shocked to find 2 people sleeping in the bed. Than God they didn't wake up and get a heart attack or something. Even worse was that a couple checking into the room next to us found the door bolted from the inside, meaning theirs was occupied also. To top it off, the reception took it as something very normal with hardly an apology.

Bad service

Receptionist are rude, i stayed for 4 days and paid the resort fee but i never used any facilities like the pool because it was closed. Bottled water was expensive eventhough i dont drink, it was there. Poor service. There was nothing special.

Dirty rooms, time share and travel club shark!

I spent 7 night at this hotel wishing the whole time that I booked my room somewhere else. If u want a room where houseeking never clean your bathroom or changes your sheet then stay here. Bathroom has mold in it too. My sheet were changed even after my son spilled juice on it by accident. They treat her guest like walking money machines in my opinion, but the room are really yucky. They only treat u nice when they are trying to force you to but their travel club membership for 5 000 bucks. Plus [... read more] they pretty much tell u that if u don't buy the membership u cannot enjoy ur vacation else because your aren't staying in 5 star resorts. Whatever westgate last time you get my hard earned money.