Borderline decent, certainly overpriced

I'm usually not picky with pointless details in terms of quality in hotel services and amenities. This hotel was disappointing. Just the highlights: - A/C failed in our room for about 36 hours straight. The problem happened in several guest rooms and certain other common areas such as the coffee shop. What was truly disappointing was not that much the lack of A/C during our "vacation" but the fact that we had to spend quite a bit of of hours of our vacation time appealing to the "kindness"  [... read more]of several "managers" during different shifts. At the beginning of the ordeal, the management answer was that "it would be fixed soon", after some follow-up inquiries the answer changed to "I don't know when it will be fixed, it is a problem in the entire hotel". To our dismay, walking back to our A/C-less room we find another open room (being cleaned) and we asked the cleaning lady about the A/C to find out that such room and many others across the hotel do have working A/C !!! This is the truly serious disappointment. What a lack of integrity and commitment to serve guests just trying to vacation. Heading back to the lobby to confront the "manager" without integrity we now find there is now another higher-up manager who has no option but to tell the truth. Completely comical in retrospect. The new manager now tells us that there are many rooms with A/C but, believe it or not, they have to check if we can be moved to one of these empty rooms. That of course never happened because they needed about 4-6 hours "to check". Anyhow! enough said, long story short, after 36 hrs without A/C, and a lot of wasted time in frustration with incompetent management, the A/C in our room was fixed. [By the way, we saw quite a few other guests with the same problem and frustration] - Food in the several restaurants is just OK, nothing spectacular and certainly not justifiable for the price. - The hotel in general is kind of rundown. - The cleaning in the room is decent but with poor attention to details. Several days our cleaning lady would either miss to replenish toiletries (including toilet paper!) or to leave clean towels. All in all, I would never go back, not even if they reduce the price by 75%. It seemed the entire hotel was understaffed with stressed out personnel all over the place. I guess is not the staff fault, but very poor management. Biggest issue to me was the lack of integrity with that blatant lie about the A/C.

Great time at the Krystal Grand

My husband and I just returned from a one week trip to Cabo and our stay at Krystal Grand was great. We stayed on the 2nd floor of the Altitude tower in a very nice room that included a jacuzzi on our deck! The ocean views were spectacular and the bed was very comfortable. We had no issues with anything in the room. We did hear of others that had some problems in other buildings so I would suggest the Altitude tower rooms when booking. A big thank you to Roberto- our concierge. He assisted quick [... read more]ly and efficiently with anything we needed and helped make our stay more enjoyable. Navidad and Jose at VIP services were also very helpful and friendly and the lobster dinner arranged for us was fantastic. The pools were always clean and seats were easy to find as we were up early each day. The beach is amazing. Beautiful walks every morning and the crashing waves of the ocean were so relaxing. At times it was even calm enough to venture in a little. We saw lots of fish jumping and some dancing stingrays in the evening. The food was good each day, although not 5 star,there was always something we liked. All covid protocols were being followed by all staff which was much appreciated. All in all we have a beautiful vacation that was much needed!

Not what expected

I would not recommend this hotel to anyone. My husband and I travel 12 weeks every year so we aren’t knew to all inclusive resorts. This was by far the worst we have stayed at. The room itself was nice but everything else I can’t even explain! It would take to long, do yourself a favour and book somewhere else.

Good value for Money

The resort itself was quite good. Pleaseing aesthestics and the Food was almost always good. Pools were clean and very well maintained. Our room was nice, although the water was not warm enough for showers. Ancilliary services, however were lacking. There was little availability of staff to figure out how things worked- everything from which restaurant required reservation; guidance on Covid tesing on site. And we had to line up for everything. The staff that were present were great- but m [... read more]ore staff is needed. Perhaps this issue is related to the pandemic- but I was not thinking we would have to spend so much time in lines. The largest issue we had was the very late playing of dance music ( 3 am) for participants of a conference that was occurring. We heard a number of crying babies/ toddlers and for a family based resort I am not sure the allowance of loud music so late at night was a wise choice. Otherwise, there were not many activities in the evening and I suppose this could be expected for this kind of resort.

Nice, Clean Friendly Atmosphere

The hotel was nice and close to the airport so no long bus ride after a long flight. We found the grounds, pool, rooms all to be extremely clean. We loved the roof top pool and bar! The staff were friendly and helpful. Our only issue was our minibar fridge did not work so they took it out and never did replace it.

Beautiful locale

We had a group of eight go down for my daughter’s champagne birthday. The facilities were beautiful! The staff was very friendly and the resort was quite clean. Only issues were the buffet was very hit or miss and my swim up room ended up having a leaky ceiling in the bathroom due to the guests upstairs. The a la carte restaurants were not always open and seemed to have portioning/ supply issues some days. Granted this was during a pandemic that we were there and I am quite certain they were  [... read more]not fully staffed or booked. I would give them another try once the world gets past COVID.

Good value

The hotel is a nice mid range hotel. The staff is efficient and polite, but not overly friendly. The friendliness may be a result of the required masking, making interaction more complicated. The ground and common area is very nice. The pool area is expansive with a shade cover over part of the seating area. The only concern is the upholstery in the common area are badly stained and in need cleaning or replacement. The rooms are very nice and clean, with comfortable beds. The food is good, but n [... read more]ot spectacular.

Did not disappoint.

This was a repeat trip for us and as promised they stepped up and got us the same 7th floor room and Diana (room services manager) walked up to the room with us for the surprise of champagne, fruit and a welcome back banner. Carlos at the Altitude club remembered me by name as did the General Manger, Michel. It was a pleasant surprise and the hotel lived up to our expectations once again. The sky lounge bartenders Enrique and Ramone are exceptional and the mojitos by Enrique are the best ever [... read more]. We had no issues with food and they have improved things to do at night since last year. If you want to party, this is not the place for you and that's why we like it. The place is spotless and the servers work hard for you. It is fairly small and feels very cozy as we met the same folks every day. Drinks were not watered down and the Martini bar makes wicked martinis. We shall absolutely return for a 3rd trip.

So so resort

the layout and grounds were lovely! Italian restaurant was great food and great service. Service was very inconsistent at the other restaurants . Shower water was off and on cold and hot. Highway noise behind resort was very loud not the fault of the resort, all the hotels are located beach front and the highway is right behind the hotel strip. Pools were great and activities staff were great. Lots of activities to do if that's what you like. Not enough pool loungers. Had to be up at dawn to re [... read more]serve a beach chair. Had a good vacation but probably would not go back to this resort.

Great Hotel

All the staff was very friendly and helpful. When We first arrived our room wasn’t the greatest it was really far and lots of street noise. Right away they moved us to a better newer room. The restaurants were delicious the Italian restaurant made steak that melted in your mouth. Not a lot of evening entertainment Overall we had a great time and would recommend it.

Decent resort but, right on the highway!

This a decent resort when it comes to pools, restaurants and rooms. It is however right on the main highway so the front of the hotel along with the front entrance/bar and some of the buildings are very loud all day and night. Also, we were disappointed at the fact that beach volleyball was only 1 hour per day, there were no nightly shows and 5he kids pool wasn't heated which made it tough to use for the little ones. All in all, this was a 3 -3.5 star in our opinion and not a 4.

A Los Cabos experience!!

This was a beautiful well managed resort overall. The staff was very accommadating and catered all your needs. The grounds well manicured and clean. The food at all the venues was excellent and served with very friendly staff. It is hard to pick out the best restaurant but The Grill and the Ayami were standouts for sure. Our room was great and ocean view is well worth it. Loved the service by staff at the pool and beach special mention, Erika, Ivan, Sacorro, and Manuel. The sports team was g [... read more]ood and lots of fun. The entertainment was great live band one night and Mexican another night was excellent. I suggest a well placed poster board of events would improve attendance. We found it sad that it wasn't as well attended as it could have been. I would definately reccomend this resort to our friends and family. The Baja Pennisula is just excellent!!!!

Left disappointed

This was our second trip to the Reflect Krystal Grand in Los Cabo’s, and our expectations were high as we received great service the first year we went. We stayed in deluxe accommodation which is on the far side of the resort closer to the main road. Our room was clean, but the refrigerator never worked even after having it replaced and reporting again that it wasn’t working. The shower head needed fixing and we had no hot water. This was fixed within 24 hours. We frequented the adult pool a [... read more]rea, and the beach cabanas were free last year, but this year we were told you had to rent them for $149US a day for 2 people and included premium alcohol. The pool side service was slow, some days it took up to 30-40 min to receive your beverage. The Rissotto Restaurant served good food and for the most part service was good. When asked for a premium beverage they served a non premium alcoholic beverage and tried to disguise it, then went to another bar to get the alcohol when questioned. The buffet was ok, but food was not replenished quickly. A good thing was the weather was awesome and there were chairs available around the pool.

Have noticed changes this year

Stayed at this resort (for the second time). We were also here last winter. With change in ownership/management we were told, we feel there are no improvements from our last experience. Beautiful grounds, FANTASTIC BEDS! Buffet food was watched like a hawk and monitored very well. Modest assortment, but very good! We watched the whales every morning during breakfast, playing around in our bay. We were highly disappointed by little things such as our doorbell being rang in the morning at 745 by [... read more] the maid to clean the room. 3 rings and I woke up to answer it. Too early we felt. Also the beer fridge in the room was not restocked until our 3rd day. 1 beer was put in it. The next day, 2. No consistency. We have been to this area numerous times and will likely try another resort next time, BUT overall, this resort is lovely for the price. I would only recommend this resort to someone on a budget to be honest.

Happy With Stay

I'll preface this with saying that each person has their own set of expectations and sense of what is deemed as bad, good, and great. One person's great might be another person's 'ok'. My family (wife, and 1.5-yr old son) had a good stay at Reflect Krystal. The resort was clean, as was our room. Generally nice staff, no issues. Food was good, but I wouldn't say great. It definitely wasn't bad though. Lots of options. Beach was nice, as were pool areas. Nice little kids pool, too.  [... read more]A note about the Residence building - when we researched it prior to going, people were saying it was across a street from the resort. I had this image of it literally being across a street...it wasn't. It's more like a little road that winds through between some of the resorts around there. There is by no means regular traffic on it, and it wasn't a big deal to walk across it. The rooms in that building are nice, and they have little balconies. There were some nice extras that you would normally pay more for at an average hotel - grab as many towels as you want, poolside, without having to give your room number, free drinks in bar fridge in room, and some other little things. Not a bad place. Enjoy!

Decent but underwhelming resort..

This is decent hotel for the budget conscious. It is close to the highway so be prepared for some noise. Service throughout the resort was excellent! Nice to have a Martini bar and Coffee bas separate. The al-la-carte restaurants were good although closed on occasion. The buffet was weak (variety, temperature of food) and sometimes closed. Full disclosure - we were traveling with a 2.5 year old and booked this resort because of the kids water play area. The kids pool and play area was  [... read more]so cold that we could not utilize it which was disappointing. The other pools were a bit cool but usually ok. The hours of the buffet are annoying, especially with younger kids. The buffet closes at 11:30am, may or may not reopen for lunch, and may open for dinner around 6:30pm. The beach is gorgeous although the strength of the waves kept most people out of the water. This is not a party resort and hence relatively quiet at night which is nice. Rooms all have ocean views. Comfy beds.. relatively clean. This is a 3 star resort which offers ok amenities. If the kids pool/play area was warmer and the food had better access and variety, this would a 4 star for us. Thanks,

Wonderful stay

Resort was very nice for our one week vacation. The best feature was the staff; extremely friendly and polite. The food in the restaurants was very good, the buffet was good for breakfast but few choices at dinner. Area for improvement would be a heated pool. It was so cold we couldn’t use it. Beach is huge!! Very clean and beautiful.

Fabulous Customer Service

This was our second time staying at the Krystal Grand in Los Cabos. We booked our room in the altitude tower and the view was spectacular. The entire resort is so clean, and the staff are friendly and very helpful. The food was good in all of the venues with lots of selection. We will definitely go back again!

Interesting Stay

October 4th to 9th We are seasoned travelers, Upon arrival we were asked to sit down for the resorts amenities,this was nothing but a time share pitch. Avoid at all costs !, We said we were tired and just wanted to go to our room,the lady was visibly annoyed. One morning at breakfast the ceiling fell down in the buffet,what a scare thankfully no injuries. We stayed in the garden view swim out suite ,bed was comfortable. Waiters were very attentive thanks Iveeth. Food good but it was repe [... read more]titive. Not going back.

Beautifully located Resort

Family of 3 LOVED our stay at Krystal Grand! Food was incredible and the staff were constantly watching time food was out on buffet and changing food for freshness. Delicious choices and many options for all. Staff were ALL very kind and helpful. We definately missed a 24 hour snack bar option. The resort closed down at 10pm I believe...perhaps 11 but I can't remember - and there was a lot of construction going on cutting a cement walkway apart but we were not overly bothered as we went off reso [... read more]rt for day trips often. I enjoyed the options in the gym. We booked ocean view which we had, tho the angle of our room did not allow for sun on our balcony which we missed. We are familiar with the area so transportation access was simple on main road in front of resort. Gorgeous flat beach to walk to various places or sit and watch the waves. We spotted whales and rays jumping. All aspects were great and we would definately recommend this as a nice quiet resort in a great location for both San Jose and Cabo San Lucas options. If the price stays reasonable for a smaller resort, we would go back next year but I would not pay too much as I am aware of the options at other resorts in the area.