Our Third Visit

This was our third visit to the Splash and it didn’t disappoint. We booked Diamond club (our butler was not good at all) but we enjoyed the benefit of being able to eat at the Royalton PC. If we return, we would just book non DC there instead. Water park was fun for the kids, kids club was great for a mid day break while we had a bite at the cafe right outside the clubhouse.

Amazing resort

Would definitely go back here. Everything is beautiful the grounds are kept immaculate the food is wonderful. We tried all the restaurants and was not disappointed. My grandson certainly enjoyed all the pools. I love the beach if we had an issue it was people reserving the chairs at 6 o’clock in the morning and never putting their butts in them until late afternoon. Our butler was really super Louis. He made a lot of arrangements for us are attended to any needs that we had. I would definitely  [... read more]go back here. It was just great.

Restaurant Reservation System ruined our vacation

Everything is perfect about this resort but something as basic as reserving dinners ruined our vacation. Royalton doesn't have a reservation system for free. Only Diamond Club members do and this is not advertised. They advertise it as "reservation-free" system and it is first come-first-serve. What happens is that everyone starts lining up at the restaurant at 5:45pm. When the restaurant opens at 6pm, all diamond club reservations go first. Then, they start getting people in from the line until [... read more] the restaurant is filled. Once filled, they start a waiting list and give out beepers. So when you are making the line, you don't know how much diamond club reservations there is, how much is the capacity of the restaurant and so you don't know if you will make it in the first or second seating (typically 1.5 hours later). You don't know when you will eat. Being a kids' friendly resort, you can imagine that you won't be able to manage how angry your kids (and you) should be when you stand in that line. This resort is not cheap and something as basic as reserving restaurants should be done. I was able to checkin online and reserve my room online so why I cannot reserve my dinners online before I even go. One other thing regarding this is that the people in the waiting line get frustrated and agree and start throwing words at the restaurants' managers like "this is ridiculous", etc. This is very stressful for those employees who are managing angry guests. So the lack of a reservation system also affects the employees and not just the guests. Given how angry I am at the hours I had to stand inline to eat dinner, I am putting the lowest grade on this resort.

Great family resort

We had a great time at Royalton Splash - family of 4 (two adults and two children ages 9 and 12). Buffet food was totally fine, a La carte restaurants were excellent especially Hunter and Grazi. Perfect beach, great pools and water slides were an amazing bonus. Recommend paying the extra for diamond club if you can afford it.

Royalton Splash Punta cana

The Resort was great. Pools and beach were good. Clean sand and pools never felt full. The service for food was not good. Slow service for asking for a drink at the Selections buffet. You would just never get it. No cups to get you own drinks either. Was speaking to someone in at Hunter Start to find out the price for the meal and mid asking he answers his phone so we left without getting our information.. Expected more for the food and service. The Jade restaurant in Punta Cana part of the res [... read more]ort was great for food and service. The worsted part out of staying there was 8 out of our 18 people fell sick to some sort of food poising. Very disappointing.

Great water park

The grounds were clean and well maintained with lush vegetation. The rooms were clean though the floor in the bathroom had quite a few chipped tiles. The shower was large but slippery. While we always had bath towels, shower mats and hand towels were hit or miss. The buffet did not seem to be air conditioned, and was very warm even first thing in the morning. Service was inconsistent and lines were long to get in. The food was always hot and fresh, though there was never enough bacon at breakfa [... read more]st. The Mexican and Italian restaurants had long lines to get in but the food was quite tasty. Service in the Mexican restaurant was very slow on the evening we went. We chose to spend our time at the quieter pool by the Bubbles swim up bar. The pool was very clean and the perfect temperature. Chairs needed to be reserved early in the morning in order to have one of the very few umbrellas. The water park was great fun for kids and adults alike, with a variety of slides for a variety of ages as well as a whole area for toddlers. The biggest concern was the incredibly slippery floor surface that you have to walk on to get from slide to slide. We saw so many people fall, including our 7 year old grandson. Staff at the water park were very attentive and helpful. The dedicated beach area for guests of the Royalton Splash was very small, and chairs were hard to find . However, there were staff on hand to find and move chairs. The beach was clean, with very little seaweed. We expected to be able to access the amenities at the sister property The Royalton Punta Cana but discovered that we would have to pay to use their buffet, the steak house and the Japanese restaurant. We could only access the Italian, Asian and sports bar restaurants. The arcade games in the sports bar were a rip off. Tokens inserted didn’t start the games, and we were told to go to guest services at the Splash to get compensation. That was not helpful in the moment, with a disappointed 7 year old.

Fun vacation for kids

The resort is aimed towards families and children. The water park is fun for little and big kids. Food was decent and room was very clean. We had a fun time. The staff was mostly good, some instances where a drink was requested and we never saw that server again. The only problems we had were with the Sunwing representatives. If not for that, I would give a 10/10 but unfortunately Sunwing has left a very negative impression. We will not travel with Sunwing again.

Family trip

Hotel was pretty and beach was amazing but not all of the restaurants are included and you needed to pay extra. The buffet at the other property we couldn’t use either. I feel like it was advertised as 2 resorts for 1 but it wasn’t. The water park was amazing though and pools were clean.

Family Trip

The hotel was very clean. Water park was good for kids that were tall enough. Never a long wait. Food was good and people were so nice. No safety concerns and always eager to help. Overall a great option for families.

Worst Customer Service

The hotel grounds is clean, and the grounds are nicely maintained. The pools are clean and with various options. The service model requires a significant over haul. whether a diamond club member or standard room the service was the same and horrible. My family experience he worst treatment at this Royalton which was surprising given we've stayed at the Royalton in other countries and found the service to be fantastic. We experienced everything from being ignored at the bars, being ignored a [... read more]t dinner waiting over 20 minutes for cutlery or even worse almost an hour for drinks to go with dinner. Being a diamond club member meant premium liquor applied to us, but when we called for it at the bar the bottles were not apart of the package. Two minutes later the same bartender is serving the same bottle of liquor to a non-diamond club member. Royalton Punta Canada Splash you need to do better.

This is not a Royalton hotel, it is a Memories hotel, very disappointed

The buffet restaurant very hot, no air condition, poor services. On the storm rain days, we asked for umbrellas, they said they don’t have any more. We order room services, after 45 minute, they said room services is not available.

Great family resort but not without issues

The resort grounds, water park, room (family room was perfect with kids), pools and buffet are great! But there are several annoyances that would keep us from rushing back. The restaurants are almost impossible to get into as there are insufficient restaurants for the size of the resort. Also the restaurants are very poorly organize/ managed. Thankfully the buffet has a large selection as an alternative. The beach cannot be seen from the resort grounds until you walk down onto the sand due to a [... read more]ll the umbrellas covering the beach. The waves are very choppy, not safe for small kids. The trolley is very handy to take you around the resort but the timing is very inconsistent, you wait anywhere from 5 to 20 minutes. Lastly the staff seem unhappy. Occassionally we would come across someone providing great service but it was so rare we were surprised. Overall it was a great family vacation, but lots of opportunities for the resort to improve.

Disappointing

The experience was not very good from start to finish but maybe the worst of it was the food. I would describe the food situation in this way: It feels as if they are using the same budget for food in 2023 as they used in 2015… meaning that with the price of food having gone up as much as it has (all over the world) if you are still using the same budget in 2023 as you were 10 years ago, you are getting much less quality. The food was not enjoyable so that was a major setback for the trip.  [... read more] Other than that, the rooms (especially the bathrooms) were tired and in need of maintenance and refreshing. The Staff tried their best to handle requests and be accommodating which was appreciated. I upgraded to Diamond Club almost immediately after arriving and it was still a ‘less than satisfactory’ trip.

Not worth it

16 of us, ages 9 and up. Booked Diamond club, worth it if you want to eat at restaurants in the Royalton Punta Cana which are definitely better. Grounds were nice but accommodations/washrooms dated. Food was typical all inclusive, nothing spectacular. Games (billiards, air hockey etc) required $$; for what we paid, should have been included. Not much for night entertainment, no disco, only sports bar open late. We did enjoy the Rock show.

WILL COME AGAIN

This resort was amazing. Service was good, staff was amazing....and a special shout out to Robinson and Elby who worked at the pool bar during the week we were there with a group of 12 adults. Amazing servers!

Incredible

The resort gave us everything we were looking for as a vacation destination. It has something for everyone in our family. The amenities were great with incredible customer service from all the staff. We would fully recommend this resort without hesitation.

Lots of up charges

Resort was great. My only complaint was the frequent attempt to upcharge while there. If you stay at splash you have access to other resort but some restaurants were an additional charge 49$ US per person. We were not aware of this at time of booking as it only said stay at 1play at 2. We were aware before going. There were also people going around talking to kids about activities such as escape room for additional charge. Superbowl party they were trying to charge us for reserve seating  [... read more]then again trying to charge us for premium alcohol. You walk up to bar with all this alcohol displayed and everything you ask for they are trying to charge you. I've never been to an all inclusive where I was constantly being asked to pay for add ons.

Great family resort

The hotel was great, loved the layout of the family room. Great restaurants, a bit disappointing that we couldn’t eat at all of the restaurants at the other Royalton on the beach, as promised. Getting back and forth between the two resorts and the beautiful beach was less than a 10 minute walk or a quick ride on the transfer cart. The kids loved the shows at both resorts. The water park was another hit with the kids.

Not so great

I won’t be going back to royalton splash. We initially booked because it was advertised on royalton splash website that we do have access to some of the restaurants at royalton punta cana (jade, Grazzie) we travelled with my 4 year old son so this sounded great especially for lunch time that we have access to Grazzie to eat when going at the beach. Unfortunately, we got turned around by staff telling us that we aren’t allowed to eat there and that we need to go all the way back to Splash to  [... read more]eat. I wrote to the royalton info e-mail to ask why this is advertised on their website that we have access to eat at these royalton punta cana restaurants and till this day no one ever answered me. We would wait for the shelter bus to come pick us up sometimes even 45 minute to 1H to go from royalton punta cana to splash or vice versa which most of the time it would never come. That also it was advertised that it passes by every 10-15 minutes which is so untrue. We did not bring a stroller for this matter and ended up having to waste our time walking back and forth from a resort to another with a toddler that we had to carry in our arms. The few times we had taken the shuttler we had to almost fight to get a place on it because of the amount of people that were rushing towards it. We had a day that we stayed at the pool at royalton splash and one of the tourist apparently got sick and vomit in the pool which the staff had to close the pool for the rest of the day and sent us all at the bubble pool. Again, we are with a kid we had to pack all our stuff go to the bubble pool and when arriving there we basically had no chairs nor space where to sit because it was overcrowded and the staff did not added more chairs or made more space keep in mind the that bubble pool is only used for diamond club upgrade.This happened at around 2 pm. I understand that this out of the control of the hotel and staff when situations like this happens however this should have been way better managed by staff especially knowing that the hotel was most likely at full capacity all using one pool that day. We ended up having to go back in the rooms and not be able to enjoy our day because we had to space at the pool. Knowing that splash hotel is mostly for family and kids I would have thought that they would have some diversity food especially food that kids enjoy at the buffet or restaurants. Fries, chicken nuggets etc. The selection buffet always had the same food and little food for kids. I had to order room service every night for my son to be able to eat something he likes besides bread. On our last 3 days we decided to upgrade to royalton punta cana we only were able to upgrade our bracelets and not get rooms there. The main reason we wanted to upgrade was to be able to get more variety of food and be able to eat at Grazzie while at the beach instead of coming back at splash. To our surprise we went to grazzie and it was closed and only people from hideaway were able to eat there so upgrading made zero difference to us at this point and wasted money which we thought we would get more convinces from it but did not. Furthermore, we were told that we would be able to enjoy the pools at royalton punta cana when we upgrade our bracelets to our surprise the pools at punta cana royalton had people from splash bracelets with no one telling them that they cannot stay at the pools at royalton punta cana. Again, we respected the policies throughout the week paid more money to get access to more to only find out that it’s a free for all and we basically wasted money for absolutely nothing just because we respected the resorts policies. On our last day while waiting for the bus to come and pick us up to go to the airport I went to ask at the lobby bar for some water for my toddler to drink. Thankfully I smelled the water before given to him to drink the water smelled like chlorine I went back to the bar and told the waiter there that the water did not smell right only for him to taste it from the big bottle where he pour the water from to tell us that we are right the water is no good….at that point I wasn’t even surprised nor impressed anymore. I went 7 times to punta cana, it was my favorite destination to go to. Twice of them was at royalton CHIC in the last 6 years. I never made a complaint because I never had to but this trip was just not worth the money. If I would have known that royalton got this bad I would have chooses another resort worth the $ 1.6k that I paid to get the service we paid for while not forgetting that we actually paid even more to upgrade at royalton punta cana. Furthermore, the mini bar was never restocked. We missed toilet paper in the bedroom because it was never restocked. We missed shampoo also.we called reception for shampoo no one ever came. We called reception for someone to come and help us with the luggages from the second floor to be brought to the lobby no one ever showed up we had to carry 4 luggages down the stairs to the lobby. The hotel is poorly managed which is unfortunate for the price that costumer pays to go there. I will not be going to any royalton anymore nor recommend it to anyone including CHIC as I am not sure that today they provide the same services that was provided a couple of years ago when I went back twice to CHIC. As far for the royalton chain they should have all the same level of service in order to have costumer recommend this chain to someone else. Unfortunately, I am in distrust with this chain after my experience to royalton splash and punta cana.

Nice place

The hotel was great, the maids did an excellent job. It was a bit of a trial to get fresh water in the room. The restaurants were excellent the buffet not so much. The pools were very nice. Too many restaurants were closed when we were on vacation. Having locals come into the resort on special days was not something I expected for a resort like this, that is the reason I would not recommend this resort to friends.