My Go-to in Jamaica

Staff is incredible and constantly cleaning. They work so hard and always smiling. I love this resort and have been here about 15 times. Beach is awesome! Jerk chicken is the best from all the resorts I've been to.

Our wedding/ Vacation

We visited this hotel for the first time last year. We were so impressed that we booked our wedding then for this April 2025. There were some issues but the pros out number by far. The only issues We had was that we could not login to wifi when we arrived and AC in our room was not working as well as it should. We arrived at 9pm and we were able to connect to the wifi by the next morning. The only reason this was a concerns for us was because we could not communicate with our wedding guests t [... read more]hat were already there. Other then that, Everything was amazing. The staff are always amazing, always friendly and bubbly. If there was any issues, they tried to resolve it right away. The buffets always had variety and was always fresh. They have an AMAZING drink menu, and the bartenders will make you pretty much anything you ask for. The entertainment staff always have something going on, and they are so easy to talk and joke with. They definitely contributed to some life long memories. I highly recommend the foam parties! The resort could use some renovations but they are closing for 2026 to do so. The resort is massive with multiple different things to do and see :shops, restaurants, dive shop, water activities. I am not one for visiting the same resort twice, but I will continue to come back here. Our wedding day was amazing. I was so stressed months leading up to the day, and i did not worry have to worry about anything that day. I accidently wrote the wrong reception area and they were able to correct it for me that day. They set everything up for us. I did not have to worry about anything that day, I would not change anything about it. I cannot give enough appraise for the staff here. They work so hard and always have a smile on their face. I highly recommend this place for a vacation or destination wedding.

Not for Ocean/Sea swimmers or Beach Lovers!

I would rate the resort as average. Service was good and the food was fine, nothing special. I enjoy swimming in the ocean/sea. Unfortunately the water inside the breakwater was too shallow to swim so I was forced to swim outside the breakwater west of the hotel. This was OK (not ideal) when not windy but not possible when windy. The beach was very small and not really enjoyable for wading in the water or sunbathing. We tried to make reservations for the a la carte restaurants immediately u [... read more]pon arrival but the only times available were 9 and 9:30 p.m. This forced us to eat at the buffet all the time. VERY Disappointing! Recommend that guests be allowed only 2 or 3 a la carte reservations per week to allow other guests to the opportunity to experience the a la cartes. The resort is a long distance from the airport. Took 2.5 hours to travel from the resort back to the airport due to many stops along the way.

Good Hotel

Dining was great. Good food, Friendly people Maintenance an issue. Called or visited the desk 5 times trying to get the toilet handle fixed. Finally fixed on the last full day we were there. Take a picture of the map on the walkways, the web site map isn't sufficient to find your way around.

Great Stay! but a few hiccups.

This is a very large Hotel complex. We stayed on the Luxury Adults Only section. Our check in was very prompt and our rooms were large and very clean. We had a 3rd floor room with a balcony overlooking the pool and a partial view of the ocean. However it tended to be very noisy in the evening because we were close to the Bar. We had issues with the toilet and had to have someone up to fix it 3 times before it was fixed properly. We had a bad experience with the Romantic Dinner on the Beac [... read more]h which we paid extra for($68.us each). Two of us had the salmon and two had the steak. The steak was very tough and you could not cut it with the knife provided. Service was extremely slow!!! We spoke to several staff members at the front desk and reused to pay for the steak dinners. After much discussion and being referred to several staff during the process the hotel finally refunded us for 2 of the 4 dinners. The rest of the food was excellent at all of the buffets and the other a la cartes we visited especially The Knife Steak House. The Staff are the friendliest we have encountered in traveling. Always smiling and very courteous, they can not do enough for you. The beach at the family section was the best.

Terrible for us

the hotel was clean and grounds were great the rooms ok hated there was no beach puts it done to a 1 for us, foods at buffet was for us uneatable , except for fruit and ice cream, rooms were outdated and old feeling, beds were hard and our fridge was not stocked daily. I will not return as this resort did not offer me 3 things I thought was there, beach/to swim in, international liquor (crown royale was $9.00 a shot american) and small

Amazing resort!

I had a really great vacation with this resort chain and would definitely go back! The resort was beautiful — the grounds were extremely well kept and clean, and the staff were all very friendly and welcoming. The food was fantastic, with the Asian restaurants being a real standout. We stayed on the luxury side, and I was a huge fan of the poolside entertainment — special shoutout to Crazy Legs for keeping the energy high and making it so much fun! The only downside to our stay was the del [... read more]ay in getting into our room. We didn’t get in until around 6 PM, and when we did, we noticed some slight mold issues and a non-working A/C. Thankfully, guest services acted quickly and moved us to a different room, which resolved the issue. All in all, it was a wonderful trip, and I’m already looking forward to returning!

Nice week away

The hotel is aging and in need of some updating. Having said that, it was very clean, the room was lovely, all the staff were top notch. Elevators were out of service frequently. This resort is large, if you have mobility issues it isn't for you. The a la carte restaurants were disappointing. The Knife and Mikado were good others nit so much. Trying to get a reservation was challenging as they aren't open everyday and apparently save tables for Privilege club members

Beautiful resort

Very clean, the food was excellent. The pool and deck were cleaned and scrubbed every day. The staff were very friendly and were accommodating to our needs. The only issue I had was getting around. I have issues walking and our room was a good walk to the restaurants. It would have been great to have a room closer to them. The beach is ok but we spent most of our ti.e at the pool.

Lovely resort

This is a wonderful resort to stay at. The all the staff was friendly and helpful, excellent food and very clean. I was very happy we were at this chain of resorts again. Thanks for the wonderful week

Amazing stay

The hotel was beautifully kept. There were fun activities to participate in everyday The various restaurants had a delicious variety of foods.The staff was absolutely friendly and helpful from beginning to end. They made our stay even more memorable. Thank you, thank you.

Amazing Resort!

The facility is beautiful, huge and has many beaches and pools, resulting in a long "coast line" with plenty of beach chairs that are shaded. We never had to "fight" for a chair or rush to "reserve" one. The other guests were spaced away nicely so we had our privacy by the beach and pools - maybe because it was off season in February. The food was AMAZING. Every buffet offered something new and delicious, especially the Jamaican cuisine. The activities were great, we did the tennis lesson, bike  [... read more]ride, and yoga. The beach and pool parties were an absolute blast - the entertainment staff were very engaging. I loved that the resort had such an open and airy infrastructure. We spent all 4 days in the resort without even leaving and we loved it.

Great resort

The service we received when there was 5 star . The people are so nice you can have a conversation with them.they were very accommodating from 24hour room service which was good our fridge was never empty we tip out beer cart conisour and he took very good care of us .the tub worked and the water was always hot .the bed was good and ac was ice cold . The maids always turn it down so check thermostat or u will freeze.the food was great we loved Jazmin buffet and the jerk centre chicken. The drink [... read more]s were great lots of alcohol.we liked all the options of beaches to choose from and enjoyed being around the coconut beach bar. Lots of options for smokers aswell.the pools were great again lots of options multiple pools to suit your liking.we think the lobby bar was first class drinks and service . We used a private driver for our excursions ask Garfield about Raymond he took good care of us. Much cheaper and u spend time doing what you want not sitting in bus all day..the resort is getting long in the tooth but they were always painting trying to maintain.very clean resort . My biggest complaint is do not get a room facing the highway it is not quit trucks all day blowing horns an Jake breaks very frustrating by end of week as we would spend time on balcony between 3:30 and 5:300 before super and end of day before bed .

Nice resort.

The staff are excellent, friendly, courteous and accommodating. The food was great as was the pool, entertainment and nice view of the ocean. The building is showing a bit of age and could use a bit of a touch up, but, no bugs, good a/c in the room. I would definitely go back.

Bahia Principe Luxury Runaway Bay

Beautiful resort & rooms very clean, surrounded by beautiful pools and lots of chairs..,very big resort.Staff go out of their way to accommodate you. We had a couple of little minor issues which were looked after right away. The beach area is not very big but if you walk down behind the Grand they have a beautiful stretch of beach. Food was good but very hard to get a la Carte restaurants booked upon arrival.,Carla Love in the front lobby (customer service/butler) was so amazing.. it was like sh [... read more]e was our best friend by the time we left.,she went out of her way when off duty to purchase a luggage lock which got broken. She started her shift early just to take the time to deliver the lock right to our room, and looked for us daily just to say hi and make sure had what we needed.. nightly entertainment was a little disappointing..we only went 2x which were good entertainers. Plenty of stuff happening around the main pool all day. All in all it was an enjoyable vacation.

Good time

Had a good time with my friends we eat lots chilled my the beach and I even won an Ironman competition that got me a bottle of rum. I’d say only thing is the staff were rude to my friends and while most were great some didn’t care

Cleaning is not perfect

Hi Thete,me and my husband are really enjoyed our vacation , but when a cockroach appeared in the room.. I was shocked…also, when I tried to explain… gave tips..didn’t work.. my advice : better don’t notice about insects because everyday someone will call you ( you a sleeping )and ask about … clean.. u will ask please clean ..but it wouldn’t in way that supposed to be: u will find out :on the floor someone’ s hair or eyelashes’s … extentenshions Just better to forget… Anyway, we appre [... read more]ciated

Not What I Remember

I was here back in 2017 and while the food was ok it doesn’t hold up against the Riu chains. Beaches were decent with the exception of whatever kept “bumping” us in the water. Didn’t hurt just kind of startled you. Locals said it was baby stingrays. But didn’t see them Room appeared clean and nice but infested with cockroaches. They sprayed for us but within 4 days they were back again. This made living in the room and packing up extremely concerning.

So so resort

The staff tries their best to give their guests the best experience. The food was good, however it was very repetitive. Going to Jamaica, you’d expect more traditional cuisine than there was North American cuisine. I found that very disappointing. Also, accessibility for elderly or disabled could be a bit challenging to navigate around. There is a lot of steps and bridges around the pool area. There could have definitely been more entertainment in the evenings without having to go to the neighbo [... read more]uring Grand Bahia which was much more vibrant and entertaining. I didn’t expect the Luxury to be a seniors home… the facade is also crumbling. Some much needed repairs and renovations would be necessary to keep clients coming back as there are many resorts along Montego Bay. There is absolutely no beach at all on the Luxury side. A 10 min walk would need to be made to access the beach on The neighbouring Grand Bahia. I’d give this resort a 6.5 out of 10 and that’s mainly bc of the bar staff and restaurant workers.

Great vacation

The resort was great. Staff amazing and the food was good. Only a few minor minor things. Would have liked for them to give me my luggage. I only had carry on but had to wait 20 mins for them to bring it to the room. More hand soap dispensers are needed in public restrooms. The beach area is to shallow, wish it was deeper.