Grand Palladium Riviera Resort And Spa: money money money

Grounds were lovely and some amazing staff...tricked into and charged 230 USD for a 25 dollar bottle of wine which is insane for an all inclusive where we had access to top shelf liquor. Food was okay...TRS bbq was amazing

Grand Palladium Lady Hamilton: OK Resort, Definitely not 5 star

We left Canada early in the morning and arrived at the resort in the afternoon, Check in took an hour and a bit, but we were a large group of newly arrived guests. The bus from the airport was full. Our check in experience was interesting- we did not get our previously requested ground floor room right away, we were assigned a 3rd floor room, but after TIPPING the front desk agent, a room suddenly became available. As a former manager at an international hotel chain, I found this interesting.  [... read more] We missed the lunch buffet due to the lengthy check-in, and the dinner buffet was not open yet but we were all incredibly hungry since we hadn't eaten since 6am. After check in, we were driven in a cart to our room with our luggage. The driver was polite and brought our bags to our room for us. pointed out features of the room ( building 35 Lady Hamilton side). We were then directed to the Sports Bar for food until the buffet opened. That was a mistake - the sports bar buffet was empty, and when they brought food to replenish the buffet, it was enough for 2 or 3 guests, not the 30 people who were all starving. There were French fries and some old hotdogs. We also ordered burgers for the 4 of us at our table in the Sports Bar, but it took 75 minutes for our food to arrive. 75 minutes for our order is UNACCEPTABLE. The hotel knows there are guests arriving from flights, they know the arrival times as they repeat weekly, and they know that the Sports Bar is recommended to bus loads of guests as a food option until the buffet opens. There should be some coordination between the front desk and the sports bar staff so that adequate amounts of food is readily available for arriving guests. If guests waited 75 minutes for food from the restaurant in the hotel I was a manager at, both the restaurant and front desk managers would be reprimanded or dismissed. The resort on Lady Hamilton side is older and tired. The floor tile was cracked in the bathroom, paint drips were dried on the floor from whenever they last painted, the toilet area was incredibly small. You could bump your head on the wall in front of the toilet just getting up after using it, the wall is so close. The towel supply was adequate on the first day only. We had 4 bath towels, 2 face cloths, 2 hand towels, a bath mat and a black make- up removal facecloth. Every day after more towels disappeared and were not replaced despite tipping and leaving requests for towels and a bath mat on a note. We ended our stay with only 2 bath towels and one hand towel that we used as a bath mat. The hair dryer worked fine, the safe was also in working order. Other guests in our group did not have working TV’s. The jacuzzi tub didn't look clean so we did not use it. The overall cleanliness of the room was questionable - the make up mirror was spotted and was not cleaned during our stay. The small toilet area floor smelled, and I left a note asking for the floor to be washed. My best guess is that urine was in the grout, and the heat and humidity made it smell like urine. The floors were washed on the day my note was received and it improved the situation. We know the floors were washed because they were still wet when we returned to the room in the afternoon. Our room overlooked the main walkway, and the patio was nice. Nothing special but it was nice with 2 chairs a table and a drying rack (broken). The sliding door was old and you had to position it just right to lock it. the curtains were stained and old and had sun-rot. The sleeper sofa was a hard-foam fold out. Definitely not something you'd expect in this caliber of resort. We did not need to use it, but just sitting on the hard vinyl-covered foam was uncomfortable. The air conditioning was not nearly adequate. The setting would not allow the temp to be adjusted cooler. It was set at 25C/77F. The air conditioner had an automatic shut off - 1. by motion sensor and 2. a sensor when the patio door opened. If there was no one in the room, the air conditioner turned off, which made the room hot and stuffy, especially at night when you slept. No motion, no air. Buffet- the food was adequate and nothing special, the temperature of the food sitting in trays at all the meals would not pass the Canadian Food Safety/ Health Inspection, (but thankfully we did not get sick) The only hot food was when it was prepared in front of you. Scrambled eggs were room temperature, bacon was slightly warm under the red heat lamp, pancakes were refrigerator-cold, French toast was refrigerator-cold, Potatoes and rice were room temperature. The crepes were freshly made so they were hot and actually very good. We liked the lovely woman who made the crepes, she was very kind. The fruit was disappointing- watermelon, cantaloupe, pineapple and honeydew melon, bananas, apples, oranges slices. The melons were mostly hard and not ripe. More fruit varieties would have been nice. The juice dispensers were disgusting - it came out thick like pudding, because the juice had settled. (I have photos of the juice/pudding) It was not changed during the shift, and fresh- squeezed juice was not available. The orange juice we asked for from our server was not fresh. It tasted like orange flavored crystals they mix with water, or an orange flavoured drink from a box or can. The desserts were gelatin based - the dessert labeled cheesecake had gelatin in it, creamy mousse desserts were made with gelatin. The cake and the donuts on the dessert buffet were good. The bread items were good, the yellow buns were delicious as well as the coconut buns in a warm glaze. The best hot entrees were the roast pork and the roast beef. I did speak up to another guest one morning at breakfast, they approached the buffet with a plate of scrambled eggs just after I served myself, and she scraped her plate of eggs back into the tray of scrambled eggs on the buffet. There was no attendant in sight at this time. I took it upon myself to tell the guest that she was NOT ALLOWED to scrape her plate back into the fresh food, and she became defensive and defiant, saying she didn't touch it, she just changed her mind after going to her table. I told her it was against food safety standards to put food back that she had already taken to her table. I stood at the egg station, turning other guests away from the tray of scrambled eggs, explaining what happened until a staff member finally came out from the back-kitchen. I told them what the guest did. The attendant didn't quite believe me until I insisted they remove the tray and I pointed to the dirty plate the guest left sitting on the buffet counter. The resort Really Needs to Be Sure there are attendants at each station at all times, or only allow the attendants to serve the guests. How many others have done this? I did see many people eating bacon or other foods with their hands as they also helped themselves to different foods on the buffet. No one asked guests to hold off eating until they returned to their tables. Yuck. Pool and bar area- The pool water temperature was colder than expected. We did swim but it was uncomfortable - maybe because it was February and the water had not warmed up in the sun. Pool seemed clean. There were a lot of available pool chairs, and we enjoyed the visits from the cats that live on the property. The resort should and could do more for the cats who live on the property- I believe from a post on Facebook that they just agreed (March 2026) to conduct a spay and neuter veterinarian clinic for the cats. The pool bar on the west side of the pool was "ok". They did serve a jerk chicken lunch daily which was nice. The bartender was not very attentive when we would ask for drinks. He ignored me one day completely and I finally spoke up and said “I’m not invisible- it was my turn in line” but he served 3 guests a young man, and 2 bikini-wearing young ladies ) who came to the bar after me. I was pretty vocal in my statement and walked away. He did track me down to where I was seated by the pool and apologized. After that incident, our group of 17 friends mostly just used the server who came around to the area where we were sitting. He missed out on all of our tips. The app- it is not user friendly to book restaurant reservations, we ended up going to the front desk to book. The a-la-carte restaurants were alright. We ate at the Mexican restaurant, the Indian restaurant, the Japanese teppanyaki and the Poseidon seafood restaurant. We enjoyed the show and food at the Japanese teppanyaki, and the Indian restaurant's butter chicken was delicious. Service was prompt at all of the a-la-cartes. The seafood restaurant was only ok - the salad bar and the entree's were basically the same selection, only the salad bar seafood was cold and the same food was cooked for the entree. Local seafood options would have made it much better. We did NOT like that they offered to sell us lobster at an extra cost. When we pay for an all inclusive resort, we expect everything to be “all inclusive”, not have items offered at an additional cost. The upper bar above the pool was a nice place to sit in the evening. The sunset views were beautiful. We REALLY enjoyed the live entertainment/music, but the chairs and tables are worn out. some were missing cushions, and had stains. Some nights there was not enough seating for everyone. We didn’t find the shows at the theatre as good as the live music at the bar, They tried but the shows were not our thing. One of the problems was that the music from the theatre show could be heard at the upper level outdoor bar, while there was a musician trying to play. The sound travelled across the pool patio and interfered with the musician. Maybe having the live musician set up straight across from the main bar upstairs or on Miss Lou’s side would have helped? Miss Lou's coffee bar was the BEST spot on the resort. The sandwiches were fresh and tasty, the coffee drinks were amazing, the desserts were delicious, staff was friendly, and I wish we knew it was an option as a place to eat on the day we arrived instead of being directed to the Sports Bar, It may have changed the overall impression we had of the resort from Day 1. We will not go back to this resort. We heard the Iberostar Rose Hall was nicer and they have a cat sanctuary for the cats that live on their property. That is a huge positive for us. Our thoughts are that if a resort cares for the cats, they will most likely care for the guests.

Grand Palladium Punta Cana: I would give it 4 stars

Resort was ok food had teste but menu was always the some , rooms need update specially the bathroom , cleaning was good Lots of vendors on resort and beach a little annoying entertainment was poor Over all 4 starts not 41/2 Good for a young family with small kids

Grand Palladium Select Bavaro: New Experience

We decided on Bavaro Select because of recent renovations and the fact that we had issues with bathroom facilities when we were at Palace two years ago. We chose a Premium Junior Suite room without knowing where we would be located. As it turned out, this type of room was only located in one of the 3 larger Eficianado buildings on the extreme east side of the Bavaro section(E17, E18, E19). This put us at a fairly long walk to the Bavaro pool. If we had chosen a Superior Junior Suite, we would ha [... read more]ve been closer to both the pool and beach. When you book, it isn’t always clear which building might contain the type of room that you choose. The creation of Family Select at Bavaro caused some issues for us. The closest area of beach from our room that we were allowed to use had virtually no shade. Family Select and Travel Club had their own private beach that were restricted to us, meaning an extra long walk to find a beach location with huts for shade. Family Select also had a private pool but those guests were also allowed to use the regular Bavaro Pool, making it crowded at times. We had an electricity outage at our room that persisted over parts of 3 days. We had to walk to the lobby to notify of the outage because the land line in the room wasn’t working. The problem was initially fixed quickly but it recurred again the next night. If we were to book Palladium again, we would be looking at a different room type, or fork over more money to stay at TRS. We like the resort for the most part, but there are certainly some issues.

TRS Turquesa: Beautiful Resort

We loved the TRS Turquesa Resort. The rooms were lovely and all of them have their own pool which we especially loved. The food was great at all of restaurants. The main buffet is amazing with so much variety, but it was a bit busy and noisy for us, because it is the main buffet for the other hotels on the property as well, so we mainly went to the buffet at Turquesa. We didn't know going in that the property would be as large as it is, but because we were in TRS Turquesa which is the Adult  [... read more]Only Hotel, we could retreat to a more quiet atmosphere which is what we liked. Our only complaint was that there wasn't much entertainment in the evenings. There was a singer or a piano player in the lobby, but it didn't really provide the set up for a romantic evening of dancing. Otherwise, everything was wonderful and it was especially great having our own butler to book dinners and call the shuttle for us. Our butler was Nancy, and she was just incredible!

Grand Palladium Kantenah: Good resort, bad customer service

We've been to this resort before, and decided to go again due to the access, facilities, and variety of this resort. We go with a big group of 16 people and are always generous with our tips and interactions. The resort changed their access packages/policies after we booked, without informing people who had booked. Upon arrival, our friends were all upgraded automatically to honour their package and access (2 families from general to family selection, 2 families from general to VIP). However [... read more], we were not. We arrived with a later flight, but on the same day. We were told by the front desk that it's because we didn't book through Expedia, but not all of our friends did. With the package/protocol in place, according to the front desk we had access to 1 pool, a very small area of the resort, and limited restaurants (2 restos, 1 buffet). We ended up having to pay 840 USD extra to get the required access. They said they made a "special price", and we could have the upgrade for this amount instead of 1050 USD. It feels quite dishonest to gauge people for extra money when you're already there, otherwise limiting our ability to spend time with friends -- the exact reason we flew in for. Even though the resort and facilities are nice, this left a very bad taste for us.

Grand Palladium Lady Hamilton: Disappointing!

I was fortunate to have stayed at this resort 15 years ago when it first opened and was excited to return... The service and food was lacking. It's a line up to get into any of the buffets and an even longer line for a fried egg. Not all of the a la carte/buffets are open daily so it's a guessing game as to which one you'll end up at. The resort app is glitchy but the best way to book a la cartes, note that they book for 3 days in advance right when the window opens or you will miss out. Very  [... read more]difficult to reach any service agents to address a host of issues from lack of toilet paper to being locked out 3 times. We were promised certain amenities upon arrival and they were not recieved. We have had equal and/or better at lessor rated resorts in Montego Bay.

Grand Palladium Riviera Resort And Spa: Amazing resort!

We had a wonderful time. Everyone was healthy. The resort was beautiful & well maintained. Lots of sports in the rear of the resort for our gentlemen. The nightime entertainment was great. Enjoyed the band after the entertainment in the lobby. Food was yummy. Best a la cartes we've been to. Beautiful palm tree forest and beach walking northbound along the beach. One of our highlights. The wee bit of improvement: no latin music or fun games by the beautiful pool. Also a bit too deep  [... read more]to walk around in. The location was a bit far from everything (40 min Playa del Carmen, 30 mins Tulum...we knew that going in, was ok). Overall, solid 4.5, we were very happy with our vacation and choice of hotels. Thank for all your help!

Grand Palladium Lady Hamilton: Great time

This hotel is quite big and if I had mobility issues, it would have been tough. Other than that, I would say my biggest complaint was booking the restaurants through the App as it didn’t work for us. The pool is cold and the beach area is okay. If booking an additional service, make sure you get a receipt at the time as they charge it to your room and you have to pay before you leave…they tried to charge us $50 US more than what we agreed to but we argued the charge and wound up paying what w [... read more]e agreed to.

Grand Palladium Vallarta: Very Solid Resort

My wife and I have been to Mexico for 17 trips in total to a wide variety of areas, resort could use a freshening up but food was good, rooms were decent, mini bar was stocked, bed was hard as a rock LOL. Pools and grounds were kept in great shape, and the layout with respect to the beach was ideal. Beach is beautiful and we watched whales almost everyday. Good bars, name brand alcohol, superbowl party was awesome.

TRS Yucatan: Amazing resort!

One week stay here was not enough! Top notch resort. Easy and pleasant check-in, rooms are spacious and extremely clean. Even the bathrooms at the beach or in the resort are spa-like and very clean. Our room was cleaned daily, and always very well done. Food is absolutely delicious. We ate at five different restaurants and loved each one. Our butlers, Eric and Lisandra, were so helpful and pleasant. They took care of the restaurant reservations, and were always quick to respond to any questio [... read more]ns we had. The beach is the tiny negative for me. It’s very narrow and parts are rocky. The TRS beach is a bit of a walk, but the shuttles are a great way to get there. Once there, that section of beach is beautiful (but small) and great food and drinks. The staff is polite and helpful throughout the resort. I can’t recommend it enough. We will be returning for sure!

Grand Palladium Lady Hamilton: Less Than Promised

Ground were beautiful despite the recent hurricane. Most employees were great and those that were not are obviously only attending to those people who were handing out large amounts of tips. Office staff is deplorable, tried to soak us for $750.00 vendor fee when we asked for a local tattoo artist to come and provide us with a tattoo. This was our second time in 3 years coming to this resort and it has gone way down hill. We would not recommend it to anyone. Pool should be shutdown, it is not fi [... read more]ltering the water properly and is very cold! Ocean was warmer that the pool and beach was spotless and amazing. Food was great at the Steak House, Italian and Poseidon, Buffet's were good but very repetitive. Entertainment was too short and catered to specific groups of people. Really quite boring!

Grand Palladium Riviera Resort And Spa: Disappointed

Colonial - Disappointing The beach in front of the Colonial/Kantenah is beautiful as is the pool area. The rooms are dated, we had our room door left open by cleaning staff which was unacceptable; luckily our belongings were fine and the safe untouched. The buffet food was cold at times and the variety from day to day was lacking. They had two great a lacartes; the Japanese and the Steak House which we enjoyed. The resort is trying hard to appease young families and the beach is great for [... read more] young families. The beach bar was washing the plastic cups by spraying quickly putting them back into the rotation as the beach waiters quickly went around and picked up the empty cups from the guests. That doesn’t sit well especially at a time of viruses etc. Cleanliness was not always trustable. Overall it was a disappointing experience given it was a third visit based on more enjoyable shows and better food and overall service. The evening shows were few and far between; although they did have some kiddie shows at 8:00 a few Nights.

Grand Palladium Lady Hamilton: Would not go back

The Resort is beautiful. The main buildings and pool are all very nice. The beach on the Jamaica side is not very nice; but the Lady Hamilton side is very nice. For us, the Resort is way too spread out. Too far to walk from the Villa to the main building. We had to rely on the shuttle every time; and even standing waiting on the shuttle was hard on us. The food in the buffets was not very good. Very repetitive and not very hot at all. We enjoyed the Italian restaurant - food was good but again,  [... read more]not hot.

Grand Palladium Vallarta: Great resort

The Grand Palladium is a wonderful resort. Very clean, staff are exceptional and the food at the buffet was very good. It wasn't overly busy which was good. My daughter loved the teen club and looked forward to spending time there with friends. It was the perfect family vacation.

Grand Palladium Kantenah: Great family section

We loved family section although it was just my husband and I, we were able to use the entire resort, great restaurants, coffee shop, lounges and pools, will certainly return. We were there 14 days Service was great, carts were always available to get to one section to another

Grand Palladium Kantenah: Great family section

We loved family section although it was just my husband and I, we were able to use the entire resort, great restaurants, coffee shop, lounges and pools, will certainly return. We were there 14 days Service was great, carts were always available to get to one section to another

Grand Palladium Lady Hamilton: Very responsive staff!

I have never stayed at a resort with such genuinely helpful staff. They were always happy to assist and greeted us with a smile. Any issue that arose—and there were very few—was resolved quickly and without hesitation. The Grand Palladium also boasts the longest pool I have ever seen. I snorkelled every day, and each time I was happy to see a variety of different and unusual fish.

Grand Palladium Lady Hamilton: Don't Waste Your Money

Our 11 night stay was filled with issues, rudness and ultimately a very disappointing vacation. At the end of the stay the hotel tried to scam us out of an additional $750 usd. We made previous arrangements to have a local tattoo artist come and do some worm and upon arrival he was denied entry although he had been granted entry previously. This hotel does not care about the local people only about making money off of them.

Grand Palladium Kantenah: Good resort overall, rooms not great

The resort is fine. Very modern in some senses (app to book restaurants, bracelet key, they aren’t militant about the pool towels, etc.) but the rooms are lacking in most ways. Very little storage (zero drawers), no bathroom counter space (instead there are two sinks which is not necessary). One very tiny garbage. Our safe was broken, they fixed it. The TV was also broken but we just left it, didn’t want to continuously have people in the room fixing things. Food is good, lots of selection and i [... read more]t was good quality. We ate at the Italian, Thai, and steakhouse and they are all good, with great service. Airport transfer is easy but SO MANY STOPS, on the way back, the 80km ride took almost 2 hours. Pools are good (a little cold but nothing crazy).