Beautiful resort

The food was exceptional at the à la carte restaurants and the variety at the buffet was great. The staff at the Chic Royalton go above and beyond to make sure you are enjoying your trip. Unfortunately there are not enough chairs available around the swimming pool. Chairs are reserved and people don't even use them.

Royalton (not so) Chic

We are a group of men who have been enjoying an annual guys' trip for the past 25 years. Over the years, we've visited Punta Cana multiple times, but this was our first stay at Royalton Chic. Typically, we take online reviews with a grain of salt, dismissing minor complaints. However, after our experience at your resort, we felt compelled to share our thoughts in the hopes that constructive feedback will help improve future guests' stays. Areas for Improvement: Sanitation Concerns: Many pu [... read more]blic bathrooms lacked hand soap, which is a significant hygiene issue, especially since guests handle food at the buffet. Also, we also observed bar staff quickly rinsing dirty drinkware without soap. Limited Amenities: There were not enough chairs or umbrellas around the pools and the beach, and the absence of towel cards allowed guests to hoard chairs unnecessarily. Infrastructure: Broken and missing tiles, crumbling areas, and dated furniture detracted from the resort's overall appearance. In our room, the closet doors had to be removed to access the closet. Basic Room Essentials: Bathroom tissues were scarce, bottled water and beer replenishment in the room took four days and 15 requests, and it took an entire week to get batteries for the TV remote. Activities and Entertainment: The lack of water sports, minimal nightlife, and limited activities left us with little to do on-site. Guests even had to clean up the volleyball court themselves to play safely. Dining: While the à la carte restaurants were enjoyable, the buffet was repetitive and lacked variety. What We Enjoyed: Friendly Staff: Your staff’s hospitality was exceptional, and we’d like to give special recognition to Maribi in the coffee bar, Alexandra at the buffet, and Pedro at the bar near the Indian restaurant. They were consistently friendly and attentive, which greatly enhanced our experience. À la Carte Dining: The food in the specialty restaurants was delicious and well-prepared. We strongly encourage the management to conduct regular walk-throughs of the property to identify and address these issues. While we appreciated the friendliness of your staff and some aspects of the dining experience, the resort's shortcomings overshadowed these positives. We hope you take this feedback to heart and make the necessary improvements so that future guests can fully enjoy their stay. Thank you for your attention to these matters.

NOT A FIVE STAR RESORT ANYMORE

This was my first time at chic in punta cana but my friends I was with had been there 8 years before and said it was great, but they were disappointed this time things have changed drastically, my room was terrible from the beginning, my fan didn’t work half the switches didn’t work I had no lights around the room no lights under the bed the side pull out lights by the bed I pulled it out and the whole thing came out of the wall ,safe wasn’t working ,lights in the closet stayed on all the time t [... read more]he sensors were broken the air conditioning would shut off in the middle of the night while I’m in the room when I’m at the beach all day it stays on I asked for someone 4 times by the time they came to fix the fan they got it working so slow it didn’t make wind they came near the last day to ask how everything was , I gave him my laundry list of issues but it was too late to change rooms plus my friends were next door my key pad wasn’t working my door was unlocked and I didn’t know, I found the resort run down paint peeling off the ceiling on the patio flakes of paint all over my clothes drying out on the chair , almost every table in the buffet was wobbly, there was a shortage of beach lounges people stealing them for the pool and vice versa , people holding their spot at the beach all day and not showing up because they are at the pool and other people are looking for a spot and can’t find one , as for the food , the snack bar seemed ok but the hamburgers were so greasy the meat quality was lowest couldn’t eat it at all the buffet had all kinds of food so much it made me lose my appetite, the one night they had a special dinner for repeat guests and none of us got an invite as we were just in Jamaica 3 weeks earlier at the hideaway my friends were going to that tandoori restaurant and I was going to the buffet to find out it’s closed because of the special dinner that I wasn’t invited to so I ended up eating pringles and a chocolate bar for dinner, the staff was excellent the entertainment was ok , I would not recommend this place for the money

Didn’t meet our expectations

Honest review for my recent stay at the Royalton CHIC Punta Cana, advertised as a 5-star resort, but unfortunately, it fell short of expectations Room Issues: On our first night, we found a cockroach in our room, which was a major turnoff & the room smelt mould Food: The food is mediocre at best—not what you’d expect from a 5-star resort. It’s bland and just enough to get by, but certainly not a culinary experience. Beach: The beach was another letdown. It’s located on the Atlantic Ocean, [... read more] not the Caribbean, so the waves are rough, making swimming more like a game of survival. I wish travel agents made this clearer when booking. Additionally, there weren’t nearly enough chairs, and finding a spot was a struggle. Staff: The one saving grace of the resort is the staff—they’re super friendly and hardworking, but that alone doesn’t make up for the other shortcomings. Overall, this resort is not deserving of a 5-star rating. It was a disappointing experience, and I wouldn’t return or recommend it.

Incredible adult only resort

This resort is a must go to. The various spaces (pools, lounge area, lobby, shops restaurants, Spa etc.) are very clean so are the rooms. The food is good. The schedule of activities is posted and there is something for everyone. The entertainment is above average and very well organized. Easy access to the beach. The staff is professional and very pleasant. Without hesitation, a must do.

Still a great vacation but resort is aging

We had a great time, staff was fantastic. Food and cleanliness have declined since our last trip here. Still good but not great. The resort is aging and needs an overhaul. A great time with staff and new and old friends. Weather and beach are always stellar. Tip: ocean front rooms in building 1 a must.

Definitely not a five star resort

The resort was quite old looking and had no fans to keep the airflow going. I had to ask for my welcome drink and moreover the guy at the concierge treated me as second class since I was not part of the diamond club. I felt everyone at the front desk was about making some extra bucks. The dinning experience was also quite painful since the air condition was working at minimal. One couldn’t even enjoy meals since you were sweating the whole time. Food was overall good at all the restaurants. No [... read more] major complaints ! Drinks were pretty basic but service at the bar and dinning was pretty good. Everyone was very friendly. Pool size was ok but several areas were booked for diamond club, so it was very hard to find a decent spot. Most of the cabanas were not being used but they always had a reserve sign on them. Our room was ok, nothing great. We kept complaining about the door since it was totally jammed, but we were totally ignored, so we gave up. There were literally three English channels and even those were horrible print. I couldn’t even just relax in the room and watch something. The bed was comfortable. The bar in the room was only beer and water. I have been to other resorts that have a better bar. I would not come back to this resort.

Nice resort

The hotel could have used better workmanship when fixing or repairing things, especially when it came to painting or staining. Public areas and grounds were kept clean and organized. Food was good especially in the buffet. The room was nice and kept clean but the washroom layout was terrible as it had no privacy between the wash up area and the toilet. The toilet door had privacy on half the door, the toilet flush was very noisy and there was no sound barrier when using the toilet.

No beach chairs, resort and rooms were small, very clean and safe resort, lots of variety of food

This is an adults-only resort. I travelled on my own via Air Canada. The shuttle at the airport was easy to find thanks to the staff onsite. Compared to the Royalton Bavaro, the room is VERY small, I would say 2 times smaller, it felt cramped. Fridge is stocked with water and sodas. If you had 2 luggages, it would be tight to have them opened up. I used the safe, that's important. Resort was very safe and clean. There's security everywhere, and people to help you. I felt the staff at the  [... read more]buffet was unhappy, no smiles, how are you. Even the hostess greeting me was fed up with her job, that's the sense I got. It was always the same question: "Room number, how many people, any food allergies?" I figured out that since tipping was included at this resort, they won't go the extra mile. And they don't speak much English. The resort is small, boutique feeling, in a way it's good so you can find you way around easily. However, there's a lack of pool and beach chairs, I heard you have to arrive at 6:30 am and leave your towel, a book or anything to secure a spot. I ended up sitting in the round chair by Munchies, no shades, they were comfy but you don't see the action. The evening entertainment was by the lobby, there's no giant theatre at this resort and no Michael Jackson show. I didn't check out the nightclub. Drinks were very sweet, full of sugar, with little alcohol. If you are smart, ask them for a shot of gin, whisky...it's an all-inclusive. Buffet wasn't as extensive as the Royalton Bavaro, it's small but there's lots of food, they never run out, there's a variety of dishes from fresh grilled seafood, cheeses, breads, Asian, Italian, cold seafood, cold cuts, desserts. Nobody will be hungry. I didn't try the restaurants onsite (Indian, Hunter steakhouse and Italian), and there's no reservations required. There's a nice coffee bar with lots of cookies, cupcakes and fruits. The lobby also has fruits, which is a healthy option. Gym is also small, great variety of equipment and it was empty when I went in mid-afternoon. There are lots of activities like pilates, kayak competition, bootcamp, Spanish lessons, painting. I found the reps from the Royalton hotel sitting downstairs of my building to be ANNOYING. They key asking for my room number, if I came alone, am I married, all nosey questions that are none of their business. They were trying to sell me the Diamond package for future travel. I would suggest you simply say: I am no interested and move on. I won't return to this resort due to its size and lack of chairs, that was super disappointing. Once is enough.

Very nice resort. 9.95/10

public washrooms were always clean maid forgot to top up our bath towels twice but that was ok because they brought clean towels as soon we complained. rooms always clean. buffet was exellent, a la carte best restaurant was hunters. entertainment was fun pool and beach was great, loved walking the beach( never ends for miles). would recommend this resort over Sandels anytime for the price when you compare adult only resort.

Royalton Chic Punta Cana DR

This was our second time here. The resort needs some TLC.The staff was great and the buffet food was great too. Waitress Mercedes on the beach took care of us. Could use more chairs on the beach but we were always there early so we where ok.

Very good resort

It was a great experience at Royalton Chic! Very clean rooms and entire resort; friendly staff, excellent entertainment team . Beach is absolutely amazing! Good is a bit limited variety but good quality

Top Notch Resort!

I have travelled to many different places in the Caribbean and this resort is at the top of my favourites. Everything from the food to the rooms to the staff was 10 out of 10. There is a great mix of age groups at the resort. the hotel has some theme nights and they do a great job putting on a show/party in the lobby area each night as well as lots of fun activities if you wish to participate during the day. We are definitely coming back here!

Very pleased and satisfied!

We were very impressed with the compact size of Chic which made all food and facilities close at hand. The pools and beach areas are scenic and shade is available when needed. Buffets are as good as the a-la-cartes which were also fantastic...food is the best and plentiful. We joined the Diamond Club and our butler, Billy Joel, catered to our every concern and whim..he is the best!!! Our room, Presidential Suite, was HUGE and close to the pools, beach and restaurants.

6 out of 10 in our group got sick.

First of all the serving staff in all the restaurants went above and beyond. The concierge desk needs to act like a concierge desk and ensure what they promise actually happens. Those folks need to communicate with the restaurants and the front desk. It was so frustrating that they didn't seem to work as a team to esure the guests enjoy their stay. We were a group of 10 - 5 couples. We paid extra for a specific rooms and 3 of the couples didn't get the rooms we paid for - front desk finally g [... read more]ave us cash after numerous visits asking for a refund. We asked conceirge desk to please reserve a table for 10 at the restaurants. Out of the 5 reservations only 2 were actually booked eventhough we went several days to ensure a table of 10 was booked. The restaurant staff would do all possible to cover for the lack of communication from the concierge desk and would manage to seat us all together after waiting a little while. Rooms were missing clothes irons/steamers, blow dryers and our room door didn't even lock from the inside. The iron and blow dryer requests were quickly resolved. The lock on our door was never repaired. The light in the shower as well as the magnifying mirrow light also did not work in many of the 5 rooms booked. Maintenance crew painted the handrails in Bldg 6. There were no signs anywhere and we got paint on our hands & clothes. We advised the concierge. However no one ever bothered to put up any "wet paint" signs. *ALERT* Bar by the pool/ocean does not wash their glasses. We witnessed and refused drinks several times when we saw them throwing out the reminants of other guests drink and refilling them with drinks for us. When confronted they were not pleased but complied and actually washed the glasses with soap & water. We experienced this several times during the week. There is a little bar off to the right of the restaurants. We ordered some drinks there after supper 2 of the wives were severly ill that night. The entertainment group tried their best to keep everyone motivated. However they should have organized the kareokee in the sports bar and had other entertainment for the majority of the guests who do not enjoy that. We were there 4 years ago and we couldn't wait to go back. So we brought 8 friends with us this time. We wished they had brought back the rock band and the artist to make up for 2 of the nites that only had dance parties. Koodos to Ramirez - "oh my Jesus" if it wasn't for him the guests would be falling asleep. He kept everyone going but in a respectful way that made you want to participate in the activities. The sports group were better the first time we were there... one of the yoga instructors didn't look like he wanted to be there, we ould barely hear him. 4 of the group were extremely ill and some continue to be ill 2 weeks after being back even after taking antibiotics etc. My doctor advised that I was her 4th patient to come from the D.R. sick. The resort is under renovations that are really needed. Unfortunately due to this experience we will not be returning to Chic. Apparently they have been bought out by Marriott lets hope they can bring this place back to how it was 4-5 years ago.

Royalton CHIC Review

This small resort was very nice. The rooms were fairly plain (no bath tub/jacuzzi), but comfortable. The staff were friendly and attentive. The room cleaning staff did not speak ANY English which was challenging at times. The front desk staff were very welcoming and helpful when needed. The entertainment crew were friendly but not too pushy. Yaritza took great care of us at the bar area, she was very personable and friendly and we looked forward to her excellent service every night! One member  [... read more]of our large group sustained an injury early in our stay. The medical staff were knowledgable and helpful. Alejandro provided restaurant reservations for our large group of 16 each night after this occurred. This was greatly appreciated!

Great Resort amazing people

Beautiful resort, good size not very big. Rooms are also great. The restaurants were amazing no issues getting in for dinner. But the people really makes this resort stand out. The entertainment Pedro and Luis, pool parties waitresses Rosa and the amazing Yuritza at the lobby bar all took very good care of us!!!

Bad hotel, would not recommend

Infrastructure Infrastructure is very deficient. Parts of the hotel flood with just 10 minutes of rain, and it even rains in parts of the lobby despite being indoors. You’d think that with how common tropical storms are, any hotel in Punta Cana could handle a little rain, but this one certainly can’t. You’ll also find exposed dangling cables and power outlets on the walls or at the beach right next to the chairs. Imagine stepping on one of those with wet feet? The reception and Wi-Fi a [... read more]t the doctor’s office are really poor. If you need to contact your insurance, you may have to borrow a phone and go outside. And if the doctor’s computer doesn’t have Wi-Fi, she won’t get any emails from your insurance company, and may not be able to provide covered treatment. And the “IT” people are clueless, I had to fix the Wi-Fi myself so the doctor could operate her account -.- Services and housekeeping Housekeeping is very inconsistent. Sometimes they leave no towels. Other times they don’t change or even shake the sheets (so if you had sand in them, you’ll still have it after housekeeping). Other times they don’t refill the minibar, so you have no water. Other times they don’t take the trash out. Other times they don’t replace the used glasses. So on and so forth. And if you ask the front desk, concierge, room service, or anyone else to fix anything, they’ll give you a commitment that it’ll get done right away, but it’ll actually never happen unless you ask several times. The safe wasn’t even working when we checked into the room, which makes me think they don’t do a basic check before welcoming their guests. And by the end, our room phone stopped working. The hotel doesn’t offer any transportation of their own. They work with a third party taxi company, and you can’t bill the cost to your room. The pricing is very inconsistent, we asked different staff members and they gave us drastically different prices for the same trip, so until you have them call a taxi and ask the driver yourself, you’ll never really know. Food and drinks The buffet is pretty good. It’s available for breakfast, lunch and dinner, and it has an abundance of different items: fresh fruit, smoked salmon, seafood and red meats cooked on demand on the spot, pretty decent pizza, a variety of desserts, many kinds of bread and bagels, a comprehensive salad station, honey on the honeycomb, etc. etc. etc. Without a doubt the best place to eat in the hotel. The honorable mention is the 24-hour room service, which has quite a few dishes and they are pretty decent. The restaurants are not very good. They seem to have very few items that are actually respectable, while the rest are pretty mediocre. We didn’t try Cloud 9 (it was 150 USD per person, I doubt this hotel can offer anything worth that much), but we tried all the others which were included. The drinks are also a big miss. Beer is never cold. Most cocktails are either overly sweet, watery, or just have a weird artificial taste. There are only a few decent ones, like the mojitos. Even the water can taste weird depending on where you order it. Entertainment There’s not really much to do at the hotel. There are a few sporadic activities like aqua gym or dance lessons. For non group activities, there’s a tennis court, but only one tennis racket available, so if you didn’t bring your own you can forget about playing. There’s a basketball court and a fitness center, but we didn’t try them. Other than that, there’s a spa, two pool tables and an air hockey table, all with very hefty prices. The night shows were ok and the club was mostly just empty playing very American music. Beach Aside from the infrastructure problems, the beach is ok. It doesn’t have a lot of sitting, but it was never full anyway, we could always find sitting with both shade and sunshine. They have a little tractor that clears up the seaweed regularly, so the sand stays mostly uncontaminated.

Diamond club snub

This hotel was fine.The food was good. The staff are diamond club snobby. So ridiculous they will not let you sit on the outdoor patio at buffet unless your diamond club. Total BS it’s the only buffet and it is so hot on the upper level. Due to this I would not consider returning. The beach is small and water rough.

Small but great!

Great resort. We paid for Diamond Club and loved the extras...close rooms, premium drinks, special beach area, special beach bar and the surf and turf night on the beach - all wonderful. The resort was not full which made it wonderful for sitting around the pool - no fighting for chairs in the morning. The food and drinks were out of this world. My husband and I don't like Indian cuisine, but tried the Tandoori restaurant and it was fabulous! We rented a cabana with hot tub on the last day  [... read more]and it was the only day that had a few speckles of rain, so it was a wonderful treat. The foam party was fun and everyone was respectful and had a great time. I heard people taking poorly about the food, but I completely disagree. It was great in the al-la-carte restaurants (Sushi, Italian, Steak and Indian). The buffet was very small and limited, but it was a smaller resort, so it was to be expected. The food was fresh and well prepared. i would say housekeeping was a little lack when it came to extra towels, turn-down service and recognizing our special occasion. However, I think that was just our particular person as our kids had amazing housekeeping and they were over the top. The entertainment was Caribbean style and not the best, but we didn't expect anything different. It was still fun and people had a great time. No complaints.