Amazing Resort

We thought the resort was amazing and everything about the resort was outstanding. The staff could not do enough and the grounds and room was everything we thought it would be. I would recommend this resort to my friends and family. If I could, I would book again for another week. Overall, it was outstanding and relaxing.

Top Notch Resort (except for the beach)!

This was our first introduction to an all-inclusive resort. This was the honeymoon we never took 23 years ago. While there were a few hiccups along the way overall this was a fantastic vacation. We loved everything about this resort except the beach. There was lots of choice in terms of restaurants and type of dining you wanted. We loved the Choicez Buffet Restaurant (which we ate almost every day for breakfast and lunch). There was no waiting for someone to serve you and there was an incre [... read more]dible variety of foods to choose from. Something for everyone's taste buds! We tried almost every specialty restaurant. Each and everyone of them were delicious and service was for the most part excellent at all of them. Servers were kind and very professional. We had a swim up suite and it was unbelievable. We stayed in room 4108 and I do believe it was the best location in the Zilara Resort. We had direct sunlight from 6:30 am to 1:00 pm. So if you are a sun worshiper then this is the room to get. The room was also incredibly beautiful, cozy, clean and spacious. The fitness centers and programs we would classify as state of the art. Did a few spin classes too and the instructors were entertaining and classy. Great workouts!! We would say that the night life was a bit low key. Not a lot of entertainment but that's okay if you like a more quiet environment in the evenings. Pools were incredible so they did make up for the less then appealing beach experience. If you have a preference for a beach over a pool then this might not be the right place for you. The beach itself was stunning, but the bottom of the swimming areas were very rocky and unless you have water shoes, you risk getting nasty cuts on your feet. There was also a considerable amount of seaweed washing up into the swimming area. So not a great beach experience. Aside from that, this was an amazing resort. Very clean, good music, good eats, very kind and professional staff. If the beach was nicer I might consider a second visit. Price point.....a bit on the expensive side but worth doing once. We booked this vacation almost a year in advance. Not a reflection of the resort but when we originally booked our vacation package with Trip Central, it was based on the flight times (arriving mid-morning and departing mid morning). Shortly after booking, our flights were changed by exactly 12 hours later in the day on both sides of our vacation (the maximum time change an airline is permitted to make apparently). As a result, we lost a full day at a very expensive resort and in addition, ended up having to pay for an extra day (at $30 US per hour) as our check out time was 6 hours before our departure for the airport. When we called to inquire and express our disappointment in losing a day on the resort, we basically got the run around and told there was nothing they could do for us, unless we wanted to change airlines, which meant dishing out yet another $1000 plus for another airline. Overall we did love the vacation but there were some issues along the way that were frustrating and disappointing and will need to consider for future travel.

It was the best vacation I have had in a long time I did not want to come home

everybody at the Hotel were amazing so friendly treated me great not one issue did I have with anybody at this Hotel best every and I will go twice back this year for sure loved it the food was amazing the people were also amazing as was all of the staff they new I traveled alone so were great with me could not do enough for me

Awesome Resort !

Our consultant Debbie Maguire recommended this resort as our first time Jamaica, from the time we arrived at the hotel the service and atmosphere was great, rooms were clean and updated. Pool and beach areas were great, never crowded and always clean, the bar/drink service was very professional and always happy to help! Shout out to Kenroy at the bar and Anthony on the grill. Restaurants were very good, my favorites were the French and the Jerk Chicken shack by the beach. Don't miss the foam par [... read more]ty and tug of war... lots of laughs! Omar the GM was very helpful and around every day .. Weather was 29 every day which made it a great time all around

A for amazing!!!!

Had an amazing time great service professional staff wonderful grounds impeccable pools great beachside gourmet restaurants at least 6 to 7 The Resort staff were very conscious of our safety and ensuring when we went off of the resort we came back without issue definitely would go again

Amazing resort

Very neat, respectful workers, good food the best of all resorts. We were so excited to have such a place for our vacation. A friend recommended this resort to us and we were so happy to spend our week long vacation there.

Lovely, Lovely, Lovely resort

Very nice and neat hotel. The service was on point! The food was delicious. The rooms were neat. The beach and pools were so clean. Lots and lots of food. Our planner, Kino Ray Cummings was very helpful. He made our vacation a dream come true. He planned everything the way we wanted it. He is very polite too. This was our first time and it was amazing.

It was amazingly amazing.

Fantastic Resort. It was amazing. Kino Ray Cummings is excellent. He made our dream come true. There is nothing negative about this resort. Will definitely return. As soon as we finished with the immigration stuff, we were welcomed into the Hyatt lounge. That made us feel so good.

Amazing!

Everything was amazingly awesome! The grounds, the beaches, the rooms, the food, etc. We had an amazing experience! The resort staff were so helpful and nice! We are definitely recommending this resort to our friends and we would go back in a heartbeat!

Amazing Resort

The Hyatt Zilara Rose Hall Hotel is one of the best hotels we have visited. The hotel has a beautiful land scape. The room is spacious clean and has a big comfortable bed. They have nice restaurants with great food in abundance. The swimming pools are beautifully designed for both adults and children. All the staff we met were pleasant and respectful such as Andrew at choices, Rodney the waiter at the poolside and Tafari the entertainer. Overall we had a great time and wonderful experience. Tha [... read more]nks for the great service we received during our stay. We will surely come back.

Excellent Stay

The Hyatt Zilara is the most amazing spot I have ever been to. Friendly staff and the groundskeeping was perfect. Such a beautiful spot with gorgeous views. Everything was kept neat and in top shape. Our air conditioner was leaking for a couple nights and we told them about it 3 times but it never got fixed. Other then that we had an amazing stay and would go back as soon as we could with another couple to be there with.

Honeymoon Heaven!

THE FOOOD!! Can we just start there? I gained 6lbs at this resort because all I did was sleep and eat and sleep and eat and it was marvelous! The Italian and Asian restaurants were my favourite. We made a point to try every restaurant and snack shack during our 7 day stay and everything was delicious including the Nacho Bar and Jerk Chicken Pizza! The Junior Suite was lovely and the big soaker tub was just what the doctor ordered. There were 3 options for beaches, 2 of the 3 were very rocky but  [... read more]the 3rd was absolutely picture perfect. (its the one shared with the family side of the resort so there are kids at this one). The staff was very attentive, helpful and polite and it was a nice quick trip from the airport to the resort. The shows in the evenings were ok, nothing spectacular but the ambiance was so lovely just sitting out under the stars, it didn't really matter what music we were listening to or what performance we were watching that night. The only thing I really missed was any sort of night life. At other resorts I have seen Dance Halls and Discos that stay open until 2am but this place pretty much rolls up the sidewalks by 9pm. (could have been a slower season i suppose?) It's delightful if you are looking for a quiet getaway but probably not ideal if you want to get out and dance or party til the wee hours.

Best Vacation

We stayed Aug 16-23 2017 for our Honeymoon. We stayed in building 4 on the ground floor 'swim up room' - BEST decision we made. I've never stayed in a room like this, it was so nice and with your own semi-private pool that attaches to the main upper pool. Staff was more than accommodating and friendly. Food was top notch, I loved the focus on restaurants as opposed to buffets... I find buffets are just a giant feeding zone for mass amounts of people. Rather you can go to a restaurant, sit down a [... read more]nd look at a menu with select options depending on the restaurant you go to. I don't have a bad thing to say about any restaurant all the food was exceptional, never had the same thing twice. We ordered room service a lot (it was our honeymoon) and again the food was good, service was amazing. The shows were okay....still entertaining but I have seen better. The resort is two sections, adult only where we stayed and a family side. You do have to go to the family side for a lot of the restaurants and for a calmer beach but it wasn't THAT big of a deal but if you want ONLY ADULTS everywhere ... might not be the resort for you. Loved the beach, we had some days with higher winds but the waves were fun to ride in the ocean. Crowd, we noticed mostly couples, newlyweds or parties. Lots of Birthday parties, these groups only stayed 4 days at most I felt. This was my first time to Jamaica but certainly not our last! Thanks for the best honeymoon we could have asked for Hyatt Zilara ! :)

WONDERFUL EXPERIENCE!

Everything was perfect! The service was a highlight of this resort. Everyone is very happy and willing to help! We loved everything about this place. The separate area for Adults only was fantastic. Lots of choices and places to roam around!

INCREDIBLE PLACE!!!

I was so IMPRESSED with the Grand Accomodations; The Activities were fantastic, Yoga, Power boot camps , Reggae dancing, the Beach and pools were gorgeous, the drinks delicious, THE FOOD options were over the top amazing; I have already told my Mom about it; I will be going back for sure.. everything about this resort is fantastic! The staff are AMAZING and the place is so accomodating ; I felt like a princess the entire time there!

5 Star all the way!

The Hyatt Zilara hotel has it all! Visited with friends and everyone agreed the food was simply incredible! Lots of fun activities, beautiful beach area...Loved it! The staff were simply the best! We all felt so welcomed! We will be back!

Spectacular Vacation!

This was an absolutely beautiful resort with incredible service and amazing restaurants. Highly recommend. Staff was very accommodating and wonderful to deal with. The view, the beach and all the amenities were gorgeous.

Amazing Resort Loved it

Everyone was just great the Room were Execellant as was the staff they could not do enough for you and the weather was beyond wonderfull I am so happy with this Hotel I have already booked for Christmas and New Years the Spa was great as was the food I have no complaints about this Resort at all

Simply amazing

This hotel changed my entire perspective on all inclusive resorts. In the past I've had many poor experiences and prefer a higher end experience. The Hyatt all inclusive was wonderful. It had many restaurant options and the staff always went over and above to make sure we were happy. My wife has a gluten food allergy and they were very accommodating. I can't wait to go back!!

Fabulous Resort! Hyatt Zilara Jamaica Jan 14-21 2017

Beautiful and luxurious complex . Rooms are beautiful and provide all amenities needed and more. Staff are very friendly and attentive. Lots of choices of places to eat. All the entertainment is pretty good, would be a little bit better if they had dancing at the outside amphitheater for the adults. Most events are for the children. The Zilara does offer entertainment in their one restaurant in evening, too bad they don't open up the lobby every night for live entertainment for the adults. Th [... read more]e only thing negative I would say is that the washrooms around the Zilara pool and in lobby area are not as luxurious as the Ziva. I would recommend that signs be put up in those areas explaining how the toilets work. As well they all do not hav a garbage can. The pools are beautiful, the beach is small but lovely. All chairs are comfortable for long days in the sun. I don't know if it's because we were there in January but the pool water is absolutely freezing. Hardly anyone swimming. Would definitely recommend and would go their again