Will definitely be back!

Amazing staff, definitely have our favorite bartenders n can't wait to see them again. Most beautiful beach I've ever seen in my life, the chicken sandwich at the bar n grill is a must try, buffet was great, no shortages of anything... very impressed.. only downside was the long drive from airport but that's ok beer was available for purchase to get our vacation started ..

Great resort!

The resort was beautiful. Beaches were like a post card. Staff were amazing, supper friendly and kind. Coffee every morning was delicious. Rooms were perfect. Had water in the fridge and new towels everyday. Would definitely go back.

Amazing place

We are return guests of Valentin Perle Blanca in Cayo Santa Maria. We love this resort. There's no shortage of food, booze, exceptional staff, entertainment. We had 30 degree weather for full week. Looking forward to returning.

Lovely Hotel

We had a wonderful week in sunny Cayo Santa Maria with the most beautiful beach, great pools and well maintained grounds. The staff were so friendly and helpful always giving service with a smile! Lots of food to choose from. The cappuccino was very good and of course the drinks were plentiful ! Will go back again in the near future.

Great resort.

Pretty decent hotel. Great pool area. Fantastic beach. Not a bad food it’s just repetitive. Great service and super friendly staff. Clean room. No power outages. Entertainment every night with excellent service at the main lobby bar with great selection of drinks.

Garbage!

False advertising on their website to say the least, complete waste…thanks trip central for selling this resort stay to my wife and I. I wish I didn’t go to this resort because it stressed us out, so much for a vacation ?????

You get what you pay for

I want to start off by saying the bartenders and waiters are amazing and the beaches are beautiful. Unfortunately, it feels like the resort is cutting back on costs with food and entertainment. I wish we didn’t have to ask for necessities such as towels and bedding to be changed and that amenities were open such as the gym and the theatre where performances were supposed to happen. The food was re used throughout the day and the wifi was always “down”.

Terrible experience - not a Cuban 5 Star!

I have been to Cuba several times over the past 10 years and this will be my last visit! I understand that over the years, with the Pandemic and several natural disasters, Cuba has been impacted by supply chain issues and lack of availability of food resources, so my expectations have always been managed. What I did not expect, was the lack of care, and poor customer service (that has never been my experience in the past). Half the resort was abandoned, with only 1 pool open, several of the [... read more] units without railings (on higher floors) and other cafe's and amenities closed with no notice posted or any email going out to advise about these closures. The customer service at Valentin Perla Blanca was awful! from not providing basic hygiene throughout the resort (including our rooms - we slept with sand in our bed, no clean towels, and NO TOILET PAPER FOR DAYS). The common areas had broken glass in the lobby bar area for 2 days straight, and the glass stair railing was broken and not taped off for safety. Let's talk food services: The buffet restaurant had the same menu for breakfast, lunch and dinner, with eggs not available for half our trip. I understand there are shortages, but the resort was only at 20% capacity and the neighboring resorts that we visited had more food options than this one. The buffet staff would hold back food from the guests then proceed to take that same food out for themselves near the end of service (eg. bacon was not provided to guests for breakfast, but we later saw the employees helping themselves). The staff would start eating while guests were dining, and delay service because they were counting tips. The a la carte was 1 per day, with 3 themes rotating for three days. The food was mis-labeled which can create a problem with those with allergies and/ or intolerances. This was the case in both the buffet and the menu at every a la carte. Entertainment: There was none! period! The staff in-charge of entertainment sat around and did not provide any entertainment at the pool, at the beach or in the evening with the exception of the occasional dj that played the same loop off his laptop. No sports available during the day (volleyball, etc) and nothing on the daily schedule was actually available, EVER, with no reason provided as to why there was no entertainment throughout the day. The entertainers would just walk around asking guests to leave them toiletries and medications as their are shortages. Rooms: Phone not working throughout our trip (we requested a fix 3 different times and nothing was done), no water in the room for a few days (we had to purchase the water at the small gift shop to brush our teeth), our door would not lock for an entire day (it took them 8 hours to fix it), our sink kept leaking as it was not attached to actual plumbing and the water ran into a hole in the floor. The room also did not have many of the items listed on the TripCentral ad such as tea and coffee makers, etc in the room. Beverages: Only rum, beer and white wine was available. We had visited the One Gallary and Paradesis (right next door to us) and they had more variety of alcoholic drinks, including vodka, red , rose and white wine, and other malts and spirits. It was evident that this resort was staffed with employees that chose not to make available the food, and amenities that were supposed to be available to paying guests. Managers and Customer service reps were not helpful in resolving any off the issues and were very difficult to reason with. We did not get anywhere near what we paid for and all the false advertising not only makes me not want to ever book this resort, but also lose faith in Trip Central for their accuracy in what they advertise. Never again! Good bye Cuba!

Awful!

I have been to this resort in 2016 and 2018, on my return end of April 2024 it was a huge surprise how run down the resort is. First off, we new there may be shortages, but not the amount we received (no toilet paper most time, same food breakfast, lunch and dinner, nothing to drink other than coke, rum usually only had dark, whisky and juice - that’s it - half the time they didn’t have enough water to give you). The customer service was absolutely horrible! We make the best out of the t [... read more]rip and understood the shortages, but when going off resort to others they had everything that this resort said there are shortages. We booked a late check out and upon going to our room on the last day, they said we didn’t. Front reception didn’t want to give the keys back and said we had to pay per hour, even though we were told we would have no charge due to my third time returning. After speaking with customer service, she automatically was yelling at me when I was explaining what we were told by the other representative and said that would never be said. And expected me to tell her the other representative name and what she looked like. Front reception said customer service didn’t tell them and that’s our job to do that. Lastly, when we finally checked out after having to rush to pack up our things (thinking we had late check out) they cut our access to the wifi and said sorry your checked out (we still have 3.5 hours before the bus was going to pick us up). The pool with swim up pool bar was yellow, and no sheets were ever changed the entire we we were there, half the time we didn’t have any shower towels either. Much more has happened and more to be said, but ultimately this resort needs to shut down, absolutely awful!

Perla Blanca

Perla Blanca, when we first got there it was peaceful and quiet. A beautiful sea view on the third floor (minus a plastic white bag hanging off a branch of a tree). In the morning we went to the beach on the east side of the resort which connects to the nature reserve. Gorgeous beautiful beaches, there were a whole bunch of small huts close to where the vegetation started. Unfortunately there were broken lounge chairs all over the place, you couldn’t find one with some damage to them. There we [... read more]re pieces thrown in the back of the huts, it looked like nobody’s been taking care of this beach for years. Other than that there wasn’t that much garbage (mainly left behind in the huts by sh*tty tourists I assumed). But it was tolerable since Cuba has been going through a lot lately. We tried to clean up as much as possible. The second night we were watching some music videos on the tv at the second volume setting. At around 9 pm someone banged on our door with their fist very aggressively, I opened the door and it was our neighbour from Quebec furious because his flight was at 4am. Security came and calmed him down. Regardless of what we went through, we turned off the TV. Besides they were gone at 4am. The rest of our stay was good with the exception of some of the loud out bursts from neighbours shouting cheerful at one another from each others balconies, again francophones most likely from Quebec or New Brunswick, And then there was all the singing at the bar. They all got severely drunk, about I’d say 30 of them all signing to the point you couldn’t have a conversation with someone. One night I was awoken to some old guy barfing in the hall way. Than there was an incident at the pool where one francophone decided it would be a good idea to rip off a palm branch off a beautiful palm tree. Oh and the public urination by the Francophones, day and night. So my conclusion is, I will never go back there. We had fun because of each others company and the beaches were nice but the tourists from Quebec or New Brunswick really ruined it. I’m not generalizing that all people from Quebec or New Brunswick are like that, but the groups of people that were at our resort were some of the most disrespectful pig headed people I’ve ever seen. It’s a shame.

Worth the money

The resort is beautiful and the staff are incredibly friendly. Our room needed an over hall but nothing a painter and good cleaning chemical wouldn't fix. Will go back for sure. Food was extremely good for Cuba and in this price range, one day we had no milk and no meat, next day we had milk, bacon and fresh LOBSTER! One guy eat three of them. Really, I know its all inclusive but why eat so much.... It really is a great resort. Extremely good bang for your buck! Oh, 24 hour bar/snack bar  [... read more]have the best staff you will ever find. Still has the same chef that we remember meeting in 2015 when it first opened and not forgetting Angel, who was a kind gardener in 2015 when he picked us a coconut and filled it full of rum. Now, Angel is a pool boy, no just kidding he maintains the pool area.

A great week overall

We had a great week. The best part was the BEACH!! Best beach I've ever seen, and I've been to 15 countries. Pulled pork sandwiches at the beach grill for lunch were incredible!! Resort was only half opened. No nightly entertainment. No toilet paper in public washrooms. Recommend taking small tissue packages to keep on you! Lobby is beautiful and clean. Great coffee. A la carte restaurants are nothing special at all, buffet was better. Snack bar had fish sticks, homemade potato chips, small ch [... read more]icken sandwiches and little potato croquettes. Quiet/relax pool was closed, only one party pool was opened, but it was great. Lots of entertainment and music at the pool. Even a foam party one afternoon. Pool bar/music closed at 5pm. Buffet was quite bland, but we didn't go hungry. Great calamari and mussels. Omlettes everyday! Great sausages one day. Rooms were good. Beds and pillows terrible. I recommend bringing a pillow! And snacks! The people were awesome, we had a great week. Hoping they get back to full operation soon. This resort was much better back in 2018. But overall worth the price we paid. The beach itself was worth it!!

Great Cuban Resort

This is our 2rd time at this resort ( at least 10 times of 2 week stays) . First and foremost you need to start with this is Cuba , and they are having a very hard time with their economy . The shortages are real . We had no water in our room from time to time (resort wide) no coffee , Cuban rum , eggs , bacon , chicken , bathroom tissue . But if you came to Cuba this should be no real shock . After saying all this there is no other Caribbean place we have gone with such lovely genuine peop [... read more]le NONE !!!! The beaches are the very best , no seaweed ,white sand , shade . Food is plentyful , you will never be hungry . As for the Cuban rum , it comes and goes but there is lots of other options. The resort is gorgeous , well kept . If you give it a chance it may become a place you yearn to visit over and over.

Great resort with amazing staff.

3rd visit to this resort. Unfortunately Cuba is experiencing many shortages which has impacted this visit. Shortages of many items like eggs,bread,chicken,rum and other necessities made this trip less enjoyable than other visits. The worst shortage was toilet paper for 3 days. Fantastic beach !

Cuban Paradise

This hotel was very well kept.. rooms were clean and had no issues getting water daily and our room always had toilet paper! Food was decent, very repetitive, but did not go hungry ever. All the workers went above and beyond to make our stay amazing. The beach was stunning, spent several days enjoying the beauty.

Amazing Resort - Valentin Perla Blanca

This is one of many times that I have visited Cuba and I have to say that this resort was one of the best that I have been to. There was consistent food, no power outages, always had lots of hot water for showers, the chambermaid was excellent and the balance of the staff went out of their way to make this a special trip to remember. The only thing that I would critique about (because nothing is perfect) is the evening entertainment. It could have used a little more thought and composition.  [... read more]the beaches were great, the water (sea and pool) was warm, there were lots of pool activities, the drinks were plenty and they used the best of the best beverage options available. On top of this, we booked with Sandra Taylor who we have used in the past and she is incredible. Goes above and beyond, ensures the best prices, ensures the best flights and connections and has a very cheerful and chipper attitude all the times I have spoken with her. If you are in need of a travel agent, make sure you contact her - S A N D R A T A Y L O R 1-800-665-4981 ext 7275, or e-mail sandrataylor@tripcentral.ca

Management improvements needed

First time in Cuba, people are amazing, beaches safe unbelievable. I understand Cuba is struggling. Have I had a better bed and pillow yes. Have I seen a cleaner pool yes. We didn't starve and we drank what they had. I feel with what supply they had could have been better distributed throughout the different bars and eating spots. Quite a bit of more walking than expected so depending on your mobility that could be an issue. Will I go back definitely if the supply Improves. Bring snacks for sure [... read more]. 24 hr Snack bar was terrible to say the least. Rice and chicken or rice and fish. Nothing else all week. 1 beach grill had some lunch time grilled chicken limited times. Like they told me don't go for the food and there right.

Amazing resort!

This place was perfect ! We had a great view from our room, always had an extra bottle of water, and the room was clean(special thanks to Maria). The food was some of the best I’ve had in Cuba. All the staff was always smiling and cheerful, ready to help you any way they could. Will definitely return to Valentin Perla Blanca!

Peaceful

Pro's, Well laid out pool areas with ample amounts of sitting/lounging areas to suit all preferences. Resort is also well laid out providing multiple options for relaxing, dinning, and or entertainment. Vast beautiful beach areas with tons of room or privacy if desired. Grounds are well kept and clean. Con's, Beds are a bit worn or hard and pillows are hard. Longest bus ride from the airport. Last off and first on so a lot of stops at other resorts. Gym is weak.

Amazing Reaort

The beach was amazing! The staff was superb! Only thing I would negatively state is no shows in the evening! Very clean and grounds were kept immaculate. Drinks were served and always with a smile. There were people to book excursions almost everyday.