An Upscale Laid-Back Spot

From rooms to food and service, this resort does everything right. My room was very clean and had a recently renovated feel to it. Resort workers and waiters are friendly and fast. There is a small coral reef next to the resort so be sure to pack a snorkel! Live music almost every night made for great nights at the lobby bar after spending the day on the beach. Great food and drinks, you'll never go hungry. An excellent place, especially if you're looking for something lively but laid-back witho [... read more]ut the parties.

Comfortable, peaceful atmosphere!

Stayed May 9-16th. Party of 6. Don't let the peacefulness and tranquility fool you. This resorts management and staff are top notch. They are seriously committed to their jobs and their guests satisfaction. Many went out of thier way to walk us over to whatever location or service we were inquiring about. Lots of cozy private seating nooks around the resort. Food at all venues was excellent, drinks and coffee as well.Seating at pool was limited as was shade. Beach was beautiful but be prep [... read more]ared to rise early for that special spot with shade. We had a few days with seaweed drifting in but the beach teams worked hard to clear. This did not spoil our swims. Ìf you àre a snorkelers you will love this right off the beach. Lots of varied sea life. We all loved our stay and will be back.

Excellent choice

The resort was well planned out. Friendly and helpful staff. Great variety and abundance of food choices. A-la-cartes were exceptional. We are beach people, rather than pool people, but we did notice that there weren’t any loungers or chairs around the pool. Only had the canopy beds which people scooped up in the early morning hours so if you preferred the pool, and you didn’t get up super early (5:00am), you didn’t have anyplace to sit. Loungers on the beach we’re plantiful.

Terrific Resort

Amazing service, great food, all rooms are ocean view. Small resort which we like. No reservations for à la cartes is a big plus. No towel card scheme. Lots of chairs and sunbeds. 3 infinity pools plus one bigger pool. Snorkeling right off the resort.

Love this Place!

We spent a week here beginning March 30th. The vibe here is relaxation which is exactly what we wanted. The resort was full but never felt crowded. There was no need for the towel game, although I cannot speak for the main pool area as we spent our time at the beach. The food was good - some things were GREAT. We liked the gourmet and Lima the best. Live music in the evenings was wonderful, and the staff, well, they make the place - so friendly, smiling, and hard working. I won't name any names  [... read more]because I may forget someone. There was seaweed/sargassum while we were there, but they work tirelessly to clear it, and it did not deter us from the water. It was windy as well, but that meant we could hear the waves crashing even from our room at night. This resort is very clean everywhere. Our room was spacious and 3 feet from the sand. We hope to go back again, possibly in the fall. If I have to pick something to complain about, it's that Sunwing had us at the airport 4 hours before our flight, and then there was a delay as well, but that's travel! We may book our own ride to the airport next time.

Hidden Gem

This resort is the right size for us, it isn't filled with wild parties or loud music. It was busy but we never waited for food or drink. The staff are amazing ! We had room 1002 which I think was the best view at the hotel...we lucked out...Building One is the Best. It was a very windy week with lots of seaweed but that did not put a damper on our holiday. Our room was clean and if we had an issue or request it was looked after. This resort could be an "Adults Only". I do wish there was some mo [... read more]re activity..eg: Bingo in the Lobby Bar or Corn Hole ,etc....my husband does not like to just lay around and always joins in the activities at the other resorts we have stayed at...my daughter did do the painting class and we listened to the music in the lobby bar each evening. We loved the restaurants which was a nice change from the Buffet. We were right at the beach close to the bar and the infinity pool so we had all we needed in our little corner.

Wondering Relaxing Resort!

Great vacation end of March. The resort was full but never seemed crowded. We were in bld 2 not renovated but it was the perfect location, central to everything you need, stunning view and after the live music shuts down nightly it’s very quiet to sleep. Although our room was very dated, i would still pick it over the others that were farther away. This was the cleanest resort we’ve been to, the staff does a fantastic job! Every bathroom is cleaned multiple times a day at the pool/bars/restauran [... read more]ts/lobby. We saw staff cleaning the pool but our only negative on cleanliness would be that the pool just never seemed cleaned even first thing ,it could use more attention and it wasn’t bc of tree debris. Although the beach is close by, no Loungers near the pool was a miss for us. Often our group would be in the pool but we couldn’t get out and dry off close by and still socialize. Cabanas were further back and always wet, but still appreciated having them. Towels were plentiful which was great and no card required to check them out. Pool was brand new and still great to relax in, loved the 3 whirlpools at one end. Water yoga was fun to do, great instructors. The beach was great to lay at, lots of loungers and tons of snorkeling! The buffet had lots of choices. The service there was a bit inconsistent, most times we were well waited on, on occasion we’d be half done or more with no water or plates cleared. The omelette lady was so pleasant and fast but she needs to turn the grill down as most days they were overdone. Restaurants we tried Brazilian, French and Mexican were all fantastic, top notch food and service. Wish they had entertainment at night repeated like dancing more than once a week, we missed it bc of travel times. It was a long ways from Cancun airport but is definitely a great resort one we’ll keep in mind to return to!

Great spit

This place was very good. Staff are excellent and very kind. Servers were amazing and very attentive. Food was excellent!! Beach was ok and snorkeling was very good. My only complaint was that our bed was awful. Squeaky and very worn.

3rd time the Charm!!

My wife and I as well as my sister and niece were at the ABBWR from Feb 22 to Feb 28 2025. Except for the Sunwing delay for 24 hours (another story) the ABBWR met all our needs. It was my wife's and my 3rd visit!! Great staff, great beach and snorkeling right off the beach!!. Very good dining and a ton of choices and eating venues. My sister and niece are both gluten free and they were treated like royalty by Adrianna and Hector as well as all the other a la carte venues. Yes - the buil [... read more]ding 1 we were in is in real need of an update (I understand building 3 and 4 have already been updated). The rooms are very basic and in need of an overhaul. Did not impact our stay but for those looking for 4-5 stars make sure you are in building 3 or 4 for now until building 1 is redone. FYI building 1 is in front of the best part of the beach!! See you next time

Beach was fantastic!!

We loved this hotel! It was very clean. The rooms were great. The resort never felt overcrowded. We snorkeled right off the beach everyday, enjoyed paddle boarding, yoga and pickle ball. Our only downside was that the food was only so-so. Nothing was bad, but nothing was outstanding either. If you aren’t too worried about food I would recommend this resort any day. If you are looking for the food to be amazing I would suggest elsewhere.

We will be back!

Our stay at Akumal Bay Resort was truly unforgettable—by far the best resort experience we’ve ever had! From the moment we arrived, we were immersed in an atmosphere of relaxation, warmth, and impeccable service. The highlights of our trip included Franco’s daily sound healing meditations, which were transformative and left us feeling completely rejuvenated. Ricardo, our server, and Jeanie, the hostess with the mostest, consistently went above and beyond to ensure our every need was met with  [... read more]a smile. Manrique at the beach snack bar was equally exceptional, always offering great food and friendly conversation. The resort’s grounds were stunningly maintained, and the beach was nothing short of paradise. Our room was fabulous—comfortable, spacious, and perfectly suited for unwinding after a day of adventure. What truly set Akumal Bay Resort apart, though, was the staff. Every single person we encountered made us feel special and cared for, exceeding all expectations and creating memories we’ll cherish forever. We cannot wait to return and experience this slice of heaven again!

Home Away From Home

This was our fourth visit to Akumal Bay Beach & Wellness Resort and this place never fails to exceed our expectations. The resort is still absolutely lovely. The rooms are lovely (some still to be renovated), the food is excellent and the ocean vistas and beach are stunning. But what never fails to win us over completely is the STAFF. They are the nicest bunch of people you will ever meet. They exceed all my expectations. I will refrain from singling out people by name. There are too many [... read more] wonderful folks to mention in this review. Just be prepared to feel at home and smile a lot.

Fantastic Vacation!

The renovated suite was beautiful. There’s lots of updating needed in the hotel but once completed it will be back to its full glory. The beach is superb, service is as warm as sunny July! Food is good. Some stuff better than others, but we were able to find something great to eat in every meal. Hotel is perfect for a quiet relaxing vacation, if you are looking for activities and a partying atmosphere, this is not the place. We fell in love with Akumal and will certainly be back!

Very clean and quiet resort

A little outdated but clean, quiet and staffed with friendly, helpful people. It is also situated in a bay that is great for snorkeling off the beach. I would go back to this resort again when i get a chance.

Beautiful akumal beach

Stayed at Akumal bay beach Wellness and Spa for 1week. The beach is amazing. No need to go out of the resort to snorkel . The staffs are amazing. Special mention to Luis, Carlos, Adriana, Wilbur. We were there when hurricane Beryl hit the yuxatan peninsula . The staff worked tirelessly preparing for the hurricane and as well as after the it passed. I will definitely going back to this resort

Just what we needed

Akumal Bay Beach and Wellness resort was a setting for a quiet, relaxing vacation. The rooms, were clean and comfortable, the staff were so friendly and helpful going above and beyond with service. I would have liked to see more variety with the buffet and restaurant choices but we were not hungry. The beach was a little rocky getting in the water but we had heard that and brought water shoes which worked well. We loved the cabanas and this was amazing if you didn’t want to be in the sun. We [... read more] swam in both the pools and enjoyed strolls on the beach. Found my happy place

Wonderful place

This was our second time there, and we enjoyed it. The staff was extremely helpful - a shout our for the front office manager Jorge (I am sure I am not spelling his name right!!), and Carolina! Thank you both for making the stay pleasant. The food was great, and we enjoyed the Mexican restaurant especially. The grill restaurant was a HUGE disappointment though. This came a a shock to us as the last time we were at Akumal Bay, we had rated it as the best - and this time alas it was even below th [... read more]e worst!!! I know the hotel cannot do anything about it (maybe you can??), but the beach was really bad. The rocks jutted out and the legs and feet got scraped a lot. If anything can be done about it, then it would go a long way in ensuring repeat customers. Some guests at the beach would occupy the loungers by placing their towels and "reserve" their seats. Some of us were left waiting more than two to three hours for someone to vacate, while those loungers stayed empty of guests. One day I decided to occupy after waiting for a while, and after two hours a couple came to claim "their" spot and the girl was very unpleasant and rude. If the hotel staff could monitor this, it would be polite to all the guests.

We are fussy about recommending this hotel

If you want a giant anonymous hotel; this is not for you. If you want an adults-only party hotel; you would be better elsewhere. If you like a medium-small hotel, where friendly guests and staff both come back year after year; we might recommend this hotel. If you like to walk into the water directly in front of the hotel, where you can snorkel in a protected bay surrounded by fish; we highly recommend this hotel. We follow our own advice, we have stayed here roughly 20 times. The la [... read more]rge buffet serves sufficiently tasty and varied food that we seldom try the specialty restaurants, although you should do that. A late afternoon snack of freshly prepared sushi is our particular treat. Live bands perform nightly in the main bar lounge, with a focus on the 70's thru 90's era. All rooms fully face the ocean, and the groundfloor patio rooms offer shade, close access to the small infinity pools, Bali beds, and garden/pool/beach bars.Twice a week, a marine biologist working on the activity staff delivers a fascinating "Turtle Talk" that should not be missed. The resort is 95 kilometers from the airport, so be prepared for a van ride of at least 90 minutes, usually slightly more as the van often makes stops along the way to let off guests at two or three other hotels along the way. As of early 2024, the hotel is undergoing a full renovation, in stages, expected to last an entire year. Consequently, a number of rooms are out of service, and the chance of a room upgrade to the top floor penthouse rooms is quite high. A sneak peak of the new rooms looked great, with a lot of wood character, and additional privacy in the bathroom area.

Overall review

Beach was fabulous, just not enough loungers & beds at the pool & beach , people saving them & not using them for hours , food was not to my liking buffet food was always cold , room was a bit outdated but clean , night entertainment was only bands & singing , service was great , staff was very friendly

Best resort ever!

We had a fantastic stay at Akumal Bay Beach Resort. The beach, snorkeling, restaurants, entertainment and especially the staff were all remarkable. In particular the Beach Services Manager German was a fun and gracious host who made our stay even better. Five stars!!