Great resort need some work

It was 8 years ago when we first stay at the Melia Jardines del Rey so its a little dated the pools were nice and the beach was just as i remember. The people are great as always ..food breakfast was ok but lunch and dinner was great beach great bring water shoe for most of the beach .entertainment team was great high energy and friendly we were a group of 4 ladies and we felt real safe at all time thanks Melia for a great week

Very nice resort

Spacious rooms, grounds well kept. Liked the rooms as they all have screens on the balcony doors. Nice for families and people that have mobility issues as it is easy to move around with strollers and wheelchairs. The beach is awesome as there is area for snorkelling and sandy area. Entertainment was great, there was always something for everyone. Lots of lounge chairs and shaded areas on the beach. No need to rush to get good spot.

Excellent Vacation

We are enjoying our last day of vacation at MJDR, our favourite hotel in Cayo Coco. We have stayed here MANY times, and always appreciate the Cuban people, weather, beach and hospitality. We will definitely come back. Two large pools with many chairs and beach towels you can change as needed. The beach here is beyond paradise…crystal clear, calm and walkable forever. The huge lobby and open air Mojito Bar is popular with drinks, activities, entertainment and wifi. No mosquitoes. Our suite and  [... read more]maid (Aradely) in building 18 was excellent. Highly recommend the coffee bar, a la carte restaurants, ice cream parlour, snack bar, pizza and barbecue. Thank you to our pool (Yeisy, Yexnier, Osiel) and beach (Joel and friend) bartenders. The animation team (Jordan and friends) are around all day and night for music, games, and the fun Thursday night beach party. Much gratitude to Lisbet and Adalberto in customer service and Yohander at reception and Papa/Jorge in food and beverage who have made our vacations outstanding since the hotel opened in 2014. Tonight we look forward to the special reception and dinner for repeat guests. Thank you to all staff for making our vacation so relaxing and special.

Need better management and renovation.

I would not recommend the hotel to anyone. First room assigned had dirty bed sheets and no towels sheets. Water at the sink was leaking. In the building on the first floor was a lot of water indicating some plumbing issues. We were assigned to the different room in other building. It was no much difference. The white towels sheets were missing and we get beach sheets instead.No cold water in the shower and water at the sink was leaking to the floor because was missing part in the facet.The entra [... read more]nce door couldn’t lock. We had no eggs at all for whole term. Bottle water were not supplied to the room for the last 3 days. It was not enough food. People lined up early for breakfast, lunch and dinner time. No intranet in the room only in lobby.

Resort Needs Some TLC

We have been to Cuba multiple times over decades and are aware of the country’s economic problems but it saddens us to see the deterioration of this resort since our last stay in 2019. The deteriorating rooms, grounds, crumbling concrete pathways and pools. The busy lobby bathrooms were so dirty. This resort needs some serious TLC. A recommendation to pass on to the Resort is to have a water container available in the lobby to refill your own water bottle instead of having to stand in long [... read more] lines at the bar.

Resort was dated

The grounds were beautiful the beach was amazing! Never had soda the whole week , food was hit and miss , spent everyday at the front desk trying to get my key card fixed! I mean everyday and mostly every night , either the door didn’t lock or the keycard didn’t work! Moved two times before our last room and then the locks didn’t work , even when we left the door still didn’t lock!!

8/10

The grounds were neat and tidy. The staff were for the most part were absolutely great. They were short towels and toilet paper so suggest taking your own to be safe. The food was good for the most part. Always had chicken, pasta and pork. There is a lot of walking involved to get from point a to b. There were 24/7 places to eat. The pizza place made the best chicken wings. There were very few shortages of food during our 14 day stay. The entertainment was great. If going there they really need [... read more] medicine, first aid supplies, soap, toothpaste, band aids. The pools and ocean were fabulous. The ocean in some areas had a lot of rocks so water shoes would be a great idea. If you walk down the beach a bit it is fine. We found star fish, needle point fish, little white fish etc all near the shore.

3 Stars

The main lobby is beautiful, but it’s just an illusion. Having been to Cayo Coco 3 times, we knew what to expect. The positives: amazing beach with sandbars and shells, you can walk along all the resort shores. We met many fun guests from Canada. The cappuccino’s were fabulous…when they had coffee and milk. The sad parts: line ups for food, food quality was hit or miss, we had to buy water for our rooms each day, towels were not exchanged for the week and they start to smell because of the humid [... read more]ity. Staff are constantly asking you to exchange Canadian money for US at par, as well as exchanging any Canadian coins. Staff were not as friendly as previous visits. Many nights showed alcohol shortages. So, if you are going for the beach only, this is your resort. I’d recommend packing some protein bars and extras to keep you going for the week. We will not return.

Great resort, wonderful people.

The resort was great. It could use some maintenance and upkeep in several places, but the beach, the people and the food made for that. The nightly entertainment was also great, and it had a little bit of everything for everyone. We dined at the Oriental and Italian restaurants and found the food and service there both very good. There's a 24 hour snack bar where you can get sandwiches, and a pizza restaurant where they are made to order. Proximity to the airport was also great...a quick 15 to 2 [... read more]0 minute drive.

Nice beach and subpar accommodation

Lets start with the good things; The beach and water are amazing This is the only good thing about this resort that is more like a 2 star not 4 The rooms are really old and un need of renovation, bed sheets stained and with holes. After tipping considerably and asking for new sheets I got ones with fewer stains and only 2 holes. The key to the room stoped working numerous times and every time you need to go to reception to have it reprogrammed. Food is tasteless, deserts are all the same wit [... read more]h different cream on top. You do not go hungry but definitely did not enjoy any dish. The list is too long. I do not consume alcohol so I can not comment on this.

Bad experience

I reported to both the hotel guest service department, the sungwing representative in the hotel and to trip central First room I got was occupied, the second had a water leak from the toilet and had to put towels all week to control it, was never fixed or offered to move another room, also the TV was not working. Some of the basic things I pay for were not available, like running out of fruit in the breakfast buffet 3 days, not having red wine in the restaurants, not having to make basic dri [... read more]nks, mojitos etc.. Complete lack of care and follow up.

Wonderful vacation

Danaries Customer Service excellent helpful person. Grounds lovely, food plentiful. Beach amazing, restaurant great service lovely kind people. Lots of food beverages for everyone Yes we ran out but next day or in a few hours there it was so whatever you need Melia had it

Great vacation overall

The beach, pools and the hotel area is probably the best thing to enjoy at this resort! The food is okay, service as well, but overall a great experience! Always nice to get away even for 4 days this was great

Safe,friendly resort

Very accommodating lovely and safe place. Friendly staff everywhere on the resort. Food was plentiful. Pork chicken pizza rice pasta fruit seafood and veggies. Yogurt juice coffee tea lots of desserts and bread water and alcohol. Beautiful beach some rocky. Resort needs some upkeep but very clean with palm trees and natural setting. On premise dentist saved my vacation stay. Thanks to Rafel, sunwing reps front desk and customer service. Little issues resolved quickly. Enjoyed our stay.  [... read more] Nightly entertainment lovely lounge. Will come back. Thanks to all at Melia Jardines del Rey!

Désastreuse

Mauvaise hotel vendu comme 4,5 étoiles, sale, aucune bon service; Pour manger un oeuf le matin on faisait le fil pendant 1 heures, la même chose pour dîner et souper; Dans l’economie d’une journée on perdait 3 heures de vacances payés très cher; C’est un hôtel de maximum 1,5 étoiles.. Il faut plus tromper les clients.. Je peux vous envoyer des photos si vous êtes intéressé, voir qu’est-ce que vous vendez comme 4,5 étoiles;

Was worth the money

We where a group of 4 ladies . We found all the staff from grounds to housekeeping where awesome...the food was good the buffets where my favorite as i am a vegetarian and found the other alacarts had 0 options..ice cream hut was a bonus.. The entertainment was good...the grounds were well kept....

Very Fun Time! - See Review for TIPS

We went with 11 of our friends and family January 9-16th. It was a great trip! The staff were very friendly! Great service by Joel at the Beach Bar, Andres at the Pool/Snack Bar, Rosa & Monica in the buffet restaurant and Nerida from the Coffee Bar. The rooms were clean. However, during the week although the maids "cleaned" the rooms every day you can tell it is a very very quick run through. We had hot water everyday but in our room the toilet did not flush very well, we had to go to guest  [... read more]services to ask for a worker to fix it. They did come that very same day, it helped for a day but then went back to not flushing well. TIP -The tank takes forever to refill so we would use the shower head to fill the tank and then flush again. Our shower hook/curtain fell down every day. We also asked for it to be fixed but they did not fix it until the last day. We never received fresh towels but some of our family did get fresh towels everyday. The air conditioner worked great in our room, however, one of our families room did not have air all week even though they ask for it to be fixed at customer service. Very inconsistent service and issues in each of our rooms. The food was not very good. I mean we already knew that Cuba never has the best food in the first place, plus with the supply shortage it was worse. We knew this going into the vacation so I am not complaining just informing. We always found something to eat. TIPS - The ocean was beautiful but there were rocks to get through when you first get into the ocean so I would definitely bring water shoes. - The mosquitos were terrible. Bring lots and lots of bug spray. - The flies at the beach were everywhere. Stay clear of sitting near garbage cans, throw out your finished drink cups right away. We brought travel mugs so the flies were not able to get into our cups plus the drinks stayed cold longer. The first few days not many flies but end of week tons of flies, perhaps the weather was the reason?!? - We left $1 USD in the fridge everyday with a note for extra bottles of water. Normally you receive two small water bottles each day but by doing this we received 4 bottles of water. - At the breakfast buffet some of the omelette stations have fresh eggs under the counter so if you ask the right cook they will fry those eggs. Bring your bacon to a cook if you want it crispier. - We brought peanut butter and had toast each breakfast. We brought some snacks with us, Pringles, Mixed nuts & Protein bars. I would strongly recommend this. - Book as many a la cartes as you can as the food was better in those restaurants over the buffet. - Do not miss the Tuesday show - acrobatics, it was great! That crew must come in just for that night. The rest of the shows in our opinion were not good. It was a different crew, less talented. We tried a couple but ended up walking out. Bring cards or games for night entertainment. They did always have dancing after the show. - If you want the bed to be more comfortable move the sofa bed cushions onto the bed for more cushion.

Not great

Very clean resort in the lobby and pool areas. Rooms are a bit dated. Mattresses a tad too hard. More bedding required on the beds, sheets are not enough. A/C works well in rooms. Sink pipes leak from time to time. Toilet stops flushing from time to time. Bottled water not left in rooms daily and seemed difficult to get. Front desk staff not overly friendly. Buffet selection limited, little fresh fruit available, often no meat available. So many Flies in buffet area all over food and bothersome  [... read more]while eating. Flies in pizza snack bar are overwhelming. Flies everywhere on the beach take away from the enjoyment. Bugs when sun goes down are awful - mosquitos, nociums, sand fleas - we were eaten alive even with bug spray. Home a week later and still treating bites. Bugs in sit down restaurants slightly more bearable. Drink selection limited - often out of key ingredients for mixed drinks. Blender drinks only available in lobby and on beach. Shortage of cola and Fanta most days.

Mosquito is everywhere

We had lots of bites even we sprayed off repelant, my partner has dengue fever right now and recovering. Food is avg and beach is ok. I dnt understand the mosquito problem. They only spray on the lobby area as in my 7 days bring there, they never sprayed on the units where mosquitos are everywhere.

Stay with caution

Stayed at the hotel January.2024. On the plus side hotel rooms have abundant hot water and amazing a/c in the rooms. Shortages are dire. Low drinking water supply in rooms. Ran out of so much food. We are used to Cuban food being somewhat poor but were always able to find something to eat. Buffet was scarce. Prepare to be hungry. Mosquitos are out of control. We were swarmed day and night. The pool is in very poor repair. The ocean is rocky but if you wear shoes to walk out there is clear spo [... read more]ts. I will not go back to Cuba until they get a handle on their shortages. It’s honestly a health hazard. Bathrooms were deplorable and toilet paper always empty. I have never seen Cuba like this. Hotel staff were good they changed our room no problem. One was having plumbing issues. Housekeeping are very good better than we had in Mexico. Great workers that way. Many staff struggle with English. It’s not common in Cuba to have so many staff not able to talk English. My family has been to Cuba many times but will not go back again till things are rectified. Not really faulting the hotel as much as the situation in Cuba.if you are looking for a wonderful vacation spend a little more and go elsewhere Cuba is not what it used be sadly