Excellent Resort (our home away from home)

We stayed at AlSol Tiara in Punta Cana for 7 nights and loved every minute of it. The service was great. Employees were very helpful, entertaining, polite and always ready to serve you. Room service was close to perfect, bed was made nicely and decorated every morning, and the sheets were folded down neatly in the evening. Only issue with room service was the cleanliness of the floor and they didn't leave us clean towels daily, but when we'd call for towels they were at our door within 5 min [... read more]utes. Henry, the "bell boy" was great, he is always willing and ready to help even when he is quite busy. Alexander, the front lobby clerk is very welcoming and helpful also. The entertainment staff was amazing (too many to name), there was never a dull moment with them around. We participated in activities daily and won great prizes. The food was delicious, so much to choose from. Although the website states only 3 restaurants, there is actually much more than that. The Luxury Village offers several restaurants that are open to Tiara Cap Cana. There is no limit to how many times you reserve at a restaurant and there's a large variety of meals to choose from at each one of them. We stayed in the Marina Swim out Suite, what an amazing room. With the pool just a few steps from the patio door and a nice terrace to relax. The view of the resort at night is breathtaking, all the pools light up in different colours. The beach at the resort is quite small but the resort offers free shuttle service on a daily basis that will take you to 2 large beaches close by. We really enjoyed the nightly shows especially the Dominican Dance and the Circus. All in all this resort is a little piece of paradise. We will definitely return to our "home away from home" again. From: Mr. Drinky-Drinky, Mrs. No Drinky, Mr. AlSol 2018 (AKA Spiderman) and Señorita

Fantastic

Every aspect of the Alsol Tiara was top notch. the staff was always happy and friendly any problem was fix very fast. The pool areas were clean and salt system mean no chemicals smells and soft water. Food was plenty 6 different place to eat and the food was good and lots of variety to please most people.Shuttle service was always there and on time. Room service was superb all areas were clean and fresh. The only bad was no beach on the resort but for compensation there was bus service to take y [... read more]ou to very nice beach not far away. The security was very good and always there very secluded area. Thanks to all the staff for a wonderful stay and we hope to go back soon.

Beautiful modern resort

Nice people,beautiful room,clean and modern deco, small beach but there is shuttle bus every 3 hours to two beaches (10min.) Marina swim out room was very nice. First time using tripcentral and was very happy with the service!

Amazing location

Hotel is not 4.5 * nor more then 3.5 *, food is acceptable not much choice , stuff is very kind , trying to help you , the best waitress in pool is Alba, always nice , kind , with a beautiful smile . The beach is very small and to go to another one not always available with a navette

Good resort

The grounds were beautiful and well kept. Beautiful scenery. There is no beach, so if booking here you have to be a pool person. There are shuttles to go to some beaches (3shuttles going in morning and 3 returning in afternoon) BUT there is not drinks or food there provided. The rooms were clean, but so VERY damp! Felt like we were sleeping in water all the time. We had a good week, but, I would not recommend to my friends or family.

Small resort but big fun

We stayed in the ocean view swim out and it was quite nice. The grounds are mostly man-made but really beautiful, the marina is serene and there is a very small beach and a lovely pier to sit and look at the ocean. The food is excellent but varies from weekend to weekday, there's always something to satisfy though. The week we went there seemed to be many more Spanish speakers than English so it seems to be a local hotspot from neighbouring cities and countries. It was a small resort but they di [... read more]d everything right during our stay.

Beautiful resort with SUBPAR food :(

We truly thought that the room and resort looked beautiful. The food; however, was truly subpar. There were really only 2 restaurants open all the time with the same food. We were honestly sick of breakfast and lunch selections everyday. Dinner was not very appetizing with the exception of the first night where I planned dinner and the last night we had Japanese. PLEASE invest in better food and actually have an a la carte menu because waiting for a print out to tell me what restaurant is availa [... read more]ble THAT night is frustrating and not the level of customer service I expected at a supposedly 5 star establishment. Please do better!

Outstanding

I've been to a lot of all-inclusive resorts and believe me when i tell you this resort truly cares about guest satisfaction. Everyone goes out of their way to help you out and enhance your experience. We were scheduled to stay a full week at Tiara Cap Cana, due to the incoming Hurricane Maria, we were forced by our airlines to evacuate the island after 3 days of staying. However, those 3 days were quite sufficient to make up for an amazing trip. Let me also note that everyone in this resort work [... read more]s HARD. We often see servers, waitress, cleaners, bartenders in the morning and then again at night, everyone is seriously dedicated and driven. On behalf of the 7 other travellers in our group, we want to give a massive special shout out to the restaurants manager; Raul. Raul made sure we're well taken care of, always smiling and constantly checking on us, our experience wouldn't be the same without his warm hospitality. We're extremely thankful for all he has done. Shout out to Cesarina and Maria in the front desk for being extremely polite, professional and patient with all our questions, alba and jairro at the pool bar for being hilarious and mixing the best drinks (ask for the Jairro special). Cesar the bellboy for always joking around with us and showing us the resort and taking the time to help us with transportation and luggage. Special shout to Amanda from guest satisfaction for checking on us and improving service with guest feedback. The food was great and you have a lot of options, beach is not the best but it's nice and you'll have a chance to go to other beaches around in the area. The hotel is always spotless, same for the rooms. True luxury. This hotel is a 4 diamonds establishment and they're making every effort to get to 5 and I’m sure if they keep the same level of service they will be there in no time. If you want to relax, unwind and disconnect from hecticness, this is the resort for you. We had an amazing 3 days and we will be sure to return soon to continue the whole experience.

Nice resort

Stayed at the resort for one week with my husband. This is a nice resort with almost every room facing either the ocean or marina. We had a swim out room and loved it. Hotel done a great job keeping the ground, pool and room very clean. We also enjoyed walking in the luxury village next door. Food is just average and definately not met our expectation. Services are not exceptional compared to other all inclusive in Punta Cana. However, the Front Desk Manager, Emmanuel, was the best [... read more]. our experiences in dealing with him were outstanding. He is definately an asset to the hotel.

Great resort!

Really enjoyed my stay at Alsol tiara cap cana! The customer service at this resort is great and having access to the alsol luxury hotel is a great plus. I found that the size of the resort was just perfect if you want to have a nice relaxing vacation. Pools were great but the beach isn't. But with a 5 min shuttle, you get to be on one of the nicest beaches juanillo beach. They also have plenty of excursions to do, so you definitely won't get bored ;)

Great vacation

We stayed at the Also Tierra Cap Cana, this was our first trip to the Dominican Republic as we had always gone to Jamaica for holidays. The resort was very well kept, we had the swim out oceanview room and loved it. The rooms were clean, the food was ok. I loved the small beach and the fact that we could go to the larger beach if we chose to only a 10 minute drive which the resort provided free.

Lovely resort, more low key

This hotel is beautiful however it is not a party place. Night life is low key as there is only one bar open til 1am. 24hr room service is a bonus. Rooms not stocked with alcohol, only pop. Food was awesome, something always available to eat. Good service in restaurants. Loved the coffee bar! and nespresso machine in room. Large gorgeous shower in room. Clean minus a few things found from last tenant in room upon check-in. Would recommend to someone over age of 35/40. Wishing we booked a swim ou [... read more]t suite for pool access and hammock. Beach small but well kept and visually appealing. Would return. Friendly staff.

Beautiful location

The hotel is lovely. Grounds are well tended and look beautiful. The vistas looking out over the pools and bridge towards the water are amazing. The pools are great. The beach area is very small but quite pretty. The entertainment was great and mostly at the Alsol Luxury. The dining was passable but not five star. The hospitality staff were friendly. The room was fine, spacious and the balcony had a nice view. Housekeeping was not good. Overall, the hotel itself & the grounds  [... read more]are very pretty. Housekeeping is not reliable, food is just okay.

Perfect setting

Really enjoyed the entertainment. The staff's English needs improvement. Hotel room service and housekeeping needs to be revised because something is always forgotten. Food was great. Needs more vegetables on menu

Fabulous.

If you are looking for a quiet hotel with excellent amenities this is an excellent choice. No rowdie guest, no line ups, plenty of chairs at pool. Quality of food and service excellent. It really is a 5 star hotel. It's also only 20 minutes from the airport!

Great relaxing resort

Great hotel. Staff super friendly ..actually had call to our room to ensure we were having good time with no issues. We had swim up room ..this was awesome . We booked dec 10 to 17 ...resort was not very busy and very relaxing. Room service was very good and we enjoyed the food. We would definitely book there again. The beach is very small but it was a good trade off for a smaller more relaxing resort.

Sub Par, not as described

Description is misleading. Restaurants are staggered between two resorts. Close together but still makes for confusing dining as options rotate and it is not clear which meal "themes" are where so you learn to visit the lobby each morning to source your dining options. There are NO activities at this resort, unlike all other all inclusive destinations we have visited unless you consider a weathered dart board strung from a tree to swing in the wind and three crappy plastic darks that don't st [... read more]ick. Beach is clearly in a current as even though they've netted it off and clean it diligently you swim with plastic garbage that continually floats in. I would rate it highly as a nice quiet resort except that even lacking activities they choose to blast music at the pool, which I'm ok with if I'm having fun but when reading is the only option it gets obnoxious. It's a nice property, very small and clean if you're looking to spend your entire day golfing or off daytripping but otherwise most people we spoke with were very bored by the third day. And if you're thinking of bringing kids, don't. There are no kids and the tours are crazy expensive (again, we've been to the Caribbean many times, we knew what to expect). Local shopping excursion is to a mall and if you go to the local "market" it's just an indoor duty free style shop, nothing different then what you get at the hotel. Totally dissapointing

Fantastic vacation!!!

Everything about this resort was perfect; from the proximity to the airport (less than 15 minutes), the immaculately maintained property, the friendly staff, excellent food and beautiful rooms! We loved having our own swim out, we spent more time at our room than we would have imagined. No reservations required for meals was also a big plus, we never had to wait for a table or service either, as it is a very small resort. The only drawback is the small beach and being fairly isolated, one can't  [... read more]walk to connecting beaches. However, everything else about the resort more than made up for that.

Beautiful Resort

Just returned March 14, 2016 from a very windy week at Alsol Tiara. This hotel is a nice 10 minute drive from the airport. The hotel itself is lovely & the grounds are very well kept. They have the most comfortable beds & pillows than any other resort we have ever been to. The rooms are really nice however we found the maid service to be a little inconsistent. We had one day where the room didn't get cleaned at all. The beach is about the size of a football field and the water was quite chilly.  [... read more]They have very few umbrellas at the beach and around the pool. The few they did have kept blowing over in the wind so we couldn't always use them. There was no problem getting a lounger at the beach but you had to be out early to get a lounger by the pool. The pools are beautiful & very spead out but it was disappointing that the water was so cold. We hardly swam all week. The service can be a little slow at times but wasn't really an issue. Found a lot of the servers didn't speak very good English so it was difficult to communciate with them. We had one great waiter in particular and tipped very well but thought it a little odd when he called the room asking if we wanted room service. We told him "no" as we had dinner reservations and then he showed up at the door a little while later with a bottle of the house wine claiming it was a gift. The entertainment was pretty good in the evening and they had activities during the day by the pool. I wouldn't recommend taking kids there as there is not much for them to do. With the beach being very small, we felt a bit trapped at this resort. The food and drinks were really good. We really enjoyed the steak house at the beach but it was too windy to enjoy your meal. They really need to put up some barriers for those windy days. Be sure to check out the steak bistro at the Alsol Luxury Resort which is also included. You have to get a permission slip from the front desk and make a reservation. The information isn't communicated very well. You have to ask. Even the nightly events aren't posted, you have to get the sheet from the front desk every morning. If you are content just staying at the resort and the small beach is not an issue for you, then you will love this resort. We will probably not return as we felt too confined.

Gorgeous resort

This resort is spotlessly clean, grounds impeccable, rooms are very spacious, bathrooms are fantastic, double sinks, huge shower, separate toilets, lighted makeup mirror. Closets are also quite large, lots of hangers. White robes and slippers, nice hairdryer and iron. Beds and pillows are the most comfortable I have ever had at a resort. Nespresso machine in the room. Room service menu was great, lots to chose from. Three restaurants, one was Asian and one was Mexican the beach grill is a steak [... read more] house in the evening, food was very good. We also used the steak house at the alsol luxury which is next door and it was very good. There is no shortage of food at this resort. Staff were extremely friendly and attentive. Pools are gorgeous, lovely swim up bar. Great service at the pool. Games and aerobics at the pool area. Lots of loungers, unfortunately not enough umbrellas, also loungers are plentiful on the beach. You don't have to rush down and "save" loungers. The only drawback for me at this resort is the beach. While it is lovely and clean it is very very small. So if you are a beach person and like to walk the beach, this is not the resort for you. This resort had a nice relaxed fell to it. I thoroughly enjoyed my week there